Complaints

This profile includes complaints for Shiftsmart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shiftsmart, Inc.

  5 Cowboys Way Ste 30 Frisco, TX 75034-2066

  
• 

  Shiftsmart

  33 New Montgomery St. San Fransisco, CA 94105

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reviewed the business response and accept this resolution. 

  Business Response

  Date: 06/04/2023

  For this project, partners must arrive onsite and perform assigned tasks such as cleaning and stocking shelves within the assigned time period. Payment is determined based on a partner's check in and out duration on the app in conjunction with a check in code provided in-person by the Store.

  When turned away from working, partners must still check in and out on the app with the provided codes to verify the attempt to complete their shift. While we strive to process payment within about 36 hours, in some cases this can take a bit longer if a timecard requires further review.

  When investigating this case, the Shiftsmart team determined this dispute was resolved on 5/24/2023. We greatly appreciate this user's partnership on the ********************** app and we look forward to the prospect of continuing to work together.

  If the partner has any further questions or concerns we would be happy to assist them.

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Monday May 15th , 2023 I worked at a Circle K as a clerk I was provided the check in code , I checked in worked my for hours with no problem, but when I went to check out the shift completely disappeared. I went to look at my schedule and it was as if I never had a shift that day . Another problem I had was I was marked as a No show to 2 shifts that I was turned away from previously. Fast forwarding to today I get notifications that all my shifts have been cancelled and Im permanently removed from the platform for no reason at all ! I feel like this buisness is very unprofessional when it come to maintenance and customer service, they would be fantastic if they knew how to handle things in a timely manner and communicated more with their employees. Its just such a huge inconvenience !

  Business Response

  Date: 06/04/2023

  The Shiftsmart team determined this individual was operating two or more user accounts or shares a payment method with two or more other active accounts. As a result, this individual was removed from the platform due violating section 4.1 of Shiftsmart's Terms of Service.
  
  The Shiftsmart team is currently in the process of investigating this individuals's case relative to their pay dispute. The Shiftsmart Legal team will share a determination with this partner directly once the investigation has concluded.

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reviewed the business response and accept this resolution as a full courtesy payment. Please **** my file/partnership closed with no further projects/assignments from this date forth. 

  Business Response

  Date: 06/04/2023

  For this project, partners must arrive at a retail location and follow the provided guidelines in order to simulate a curated shopping experience and then submit a mandatory survey based on their experience. If all guidelines are followed and the survey is completed correctly, the shop will be approved.
  
  When investigating this matter, the Shiftsmart team determined the survey submitted by this partner contained contradictory responses and for this reason the data cannot be used by our client. As a result, the shop was rejected for failing to meet quality control standards.
  
  The Shiftsmart team has made a one-time exception and issued payment for this shop, the funds are immediately available in this partner's balance.
  
  For this reason, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.

• Initial Complaint

  Date:05/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 29th 2023 I sent text a link from my app on the platform for shiftsmart to my neighbor she then clicked on that link and signed up for sure smart had never heard of shiftsmart until I introduced her to it there was $100 referral fee available with a link inside of the app I clicked on that and I shared that link we supposed to be compensated for $100 shiftsmart is staining that she did not use my link to sign up for shiftsmart but the app in itself needs an update it lags you can update your profile and it still says that your profile is incomplete I've been a part of your smart for over a year now and it's it's glitchy it's it's laggy there's always an issue within the app and I just feel like I do the $100 and they do not want to pay me

  Business Response

  Date: 05/31/2023

  Periodically, Shiftsmart will release bonus offers across various projects. If a partner meets the defined criteria for eligibility, the bonus will be paid. This partner is referencing a recent referral program that was facilitated directly through the app. These payments will be automatically released within a few hours if all eligibility criteria is met during the active bonus period. If the bonus was not issued, this indicates the requirements to qualify for the offer were not met.
  
  When reviewing this case, our records indicate that the referred user did not use this partner's unique referral link to sign up for the Shiftsmart app for the very first time which is a requirement for payment. Moreover, during the investigative process, the Shiftsmart team determined the referred user in question has a duplicate account which was created on 4/21/2023 prior to the referenced referral date of 4/29/2023 relative to this dispute. Based on all the available information, the referral payment could not be issued.
  
  For the the above reasons, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am going to request that I get paid for the shifts I have worked already and the shift was removed while I was working or right as I was getting to the store. And each time I was asked to stay and please help with either the cleaning of the store or stocking the cooler. I have requested multiple times to get paid and each time I get nowhere. Please see below the list with the store name and address, shift time and role if I have it. All were 4 hour shifts and worked from beginning to end. Please submit payment immediately upon verification of the shift. 1. 4/8/2023 EG ******* Cumberland Farms store number ****** located at ****************************, from 2pm to 6pm for $17/hour Details: I was running late and when I got there I was unable to check in with a code, but was asked to please stay and work. ShiftSmart usually would just verify that same day or the next, but nobody has responded to these payment requests at all yet and it is over a month ago. 2. 4/15/2023 EG ******* Cumberland Farms store number ****** located at ****************************, from 2pm to 6pm for $17/hour Details: Same thing happened as before. I was a little bit late and was asked to work. But nobody ever verified it and I wasn't paid. 3. 4/22/2023 EG ******* Cumberland Farms store number ****** located at ****************************, from 2pm to 6pm for $17/hour Details: Same thing as the 2 shifts before. I think it being a weekend means less people working the queue for ShiftSmart messages. So again, I was never paid for this shift. 4. 4/24/2023 EG ******* Cumberland Farms store number ****** located at ****************************, from 2pm to 6pm for $17/hour Details: Same basic situation as above but on a different day. I am not sure why nobody verified this or what exactly happened on this day. I do know I worked for 4 hours and wasn't paid. If someone could please take care of these payments I would really appreciate it. Thank you

  Business Response

  Date: 05/31/2023

  For this project, partners must arrive onsite and perform assigned tasks such as cleaning and stocking shelves within the allotted time. Payment is determined based on a partner's check in and out duration on the app in conjunction with a check in code provided in-person by the Store Manager. While we strive to process payment within about 36 hours after a shift has been completed, in some cases this can take a bit longer if a timecard requires further review.
  
  The Shiftsmart team performed a complete investigation into this case and verified all shifts relative to this dispute have been paid at this time. A Shiftsmart team member provided an update to this partner directly over email in an effort to resolve any ongoing concerns.
  
  If the partner has any further questions or concerns we would be happy to assist them.

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scheduled for work on 5/2/2023 at ******** **********, **. Upon accepting the shift it was stated that it was 1pm till 5pm. When I opened my app to use the directions part so they would know I was heading to the shift it started 12pm till 4pm. I tried to contact them to no avail. I then contacted Circle K and they told me that I could still work the shift. I have yet to be paid even after clocking in on the app the shift disappeared. I showed the manager and she told me to make sure I signed in and out and she would allow them to know when they called to verify whom all worked. Now the people are telling me if i dont have a confirmation message I cant get paid. This company is getting rich because they are getting paid for providing services and employees yet then they refuse to pay the employees. If this was the only time it has happened I probably wouldnt say anything but this is the second time Ive not been paid and my husband wasnt paid for his shift he worked and my referral wasnt ever paid for him and another lady I referred.This company makes the saying true that the rich keeps getting richer while the port keep getting poorer because of companies just like this. The government needs to have more regulations on these companies. They are getting out of hand treating people like trash under their feet.

  Business Response

  Date: 05/31/2023

  For this project, partners must arrive onsite and perform assigned tasks such as cleaning and stocking shelves within the allotted time. Payment is determined based on a partner's check in and out duration on the app in conjunction with a check in code provided in-person by the Store Manager. While we strive to process payment within about 36 hours after a shift has been completed, in some cases this can take a bit longer if a timecard requires further review.
  
  When investigating this case, the Shiftsmart team determined that the shift details provided by the partner did not correlate with any shift scheduled for this date on our platform. Since there was no record of this shift, payment was not initially issued. A Shiftsmart team member has since resolved this dispute for shift dated 5/2/2023 and the funds were issued to this partner's balance as of 5/19/2023.
  
  Based on all the available information, we consider this matter resolved. We greatly appreciate this user's partnership on the ********************** app and we look forward to the prospect of continuing to work together. If the partner has any further questions or concerns we would be happy to assist them.

• Initial Complaint

  Date:05/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is going to be very brief because I have spent numerous hours contacting customer support creating tickets emails et cetera regarding payment for 2 shifts. That I did at circle k here in the phoenix area. I am eligible for instant pay. I am going on day four now that I have not been dude you're these two shifts that I worked. I've created numerous support tickets I get emails that the ticket Are closed that they are resolved I am not able to speak with anybody They will not call me this is so frustrating I feel like i've been robbed I desperately need this money I only took these shifts because I was under the impression that this was a daily pay type job I I am in desperate need of this pay.

  Business Response

  Date: 05/30/2023

  This partner's concern is in reference to their ability to access the voluntary instant pay feature on the Shiftsmart app.
  
  When investigating this case, the Shiftsmart team determined the default payment method listed on this partner's account is not eligible for instant pay. As such, the instant pay feature is not available for daily payouts. To resolve this, the Shiftsmart team advises this partner to update their default payment method on file to a method that is compatible with instant pay. Otherwise, any available funds in their balance will be automatically released to this partner's bank once per week on Sunday's and will reach their bank within 1-2 business from that time.
  
  This partner was advised on the payout process and of their payout options directly over email. At this current time, our records indicate all funds have been deposited to this partner's account.
  
  For the these reasons, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am due a 100 dollar referral bonus for referring someone I made it before the cut off date and they worked their first shift the person I referred still hasnt gotten there bonus either. When I addressed Shiftsmart through submitting numerous work tickets they still havent gotten back with me yet and its been over a week.

  Business Response

  Date: 05/30/2023

  Periodically, Shiftsmart will release bonus offers across various projects. If a partner meets the defined criteria for eligibility, the bonus will be paid. This partner is referencing a recent referral program that was facilitated directly through the app where both the referral and referrer could be eligible for a bonus. These payments will be automatically released within a few hours if all eligibility criteria is met during the active bonus period. If the bonus was not issued, this indicates the requirements to qualify for the offer were not met.
  
  When investigating this case, the Shiftsmart team determined an error occurred on this partner's app since the referral did not complete a shift at one of the required locations in order to be eligible for this particular referral bonus. The Shiftsmart Engineering team was notified as we understand this error caused confusion thus creating a poor user experience and we apologize for this.
  
  In an effort to improve this partner's experience working with Shiftsmart, we have issued payment to both the referrer and referral relative to this bonus offer. The funds are immediately available in each partner's account balance on the app.
  
  Again, the Shiftsmart team sincerely apologizes for any confusion this has caused. If the partner has any further questions or concerns we would be happy to assist them.

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 20, 2023
  I scheduled two shifts. I worked the first shift at **** ****** ******* 6-10am. I set the time for the 2nd shift to be 2-6pm at **** ****** ***. It showed correctly in my schedule until the day of. Where at the end of 1st shift the app was asking me to clock in to the 2nd- AT 10am. I had several busses and a lot of walking to do. I arrived ten minutes early. I kept contact in the apps 'Message Manager' feature- which is NEVER replied to the same day (If at all)
  Later I found that the app deleted the 2nd shift. Which is NOT normal because they prefer to list us as NO SHOW in bold red.
  But at the time I went ahead and worked (they tell us that 'not being able to check in is not a reason to not work, and to begin working when this happens.' So I sent the check in and check out codes through the Message Manager feature.
  -I am unable to view any in app info because now I only get a page that says I'm removed from their platform.
  I worked over the four hours this shift, doing cleaning, merchandising and shelving their delivery. They owe me $87.50+/- for this shift.
  I continued to work for them a few more weeks before they shut me out. During this time I continued to message within the app and sent multiple emails. I received 1 or 2 reply emails saying they received my emails and an order ticket has been created. No further contact from them.
  On April 3, 2023 I worked a 1st shift on ****** ****** 6-10am. I believe my 2nd shift at **** ******** ** was to start at 1pm. I attempted to check in. The app did it's usual thing of appearing to not be checked in. So I went through the process twice, messaged manager, then worked the shift.
  When I went to check out I noticed it said I was 5hrs late for my shift. So I noted the check out # in 'message Manager' with details.
  I'm owed d+/-$65 for this shift.
  Later I saw a late shift listed. Grabbed it. But the store said already had worker. So app counted me NO SHOW and fired me even tho I explained in MsgMgr

  Business Response

  Date: 05/25/2023

  The Shiftsmart team is currently in the process of investigating this individuals's case. The Shiftsmart Legal team will share a determination with this partner directly once the investigation has concluded.

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is an app that offers small positions to organize candy or clean a gas station for a few dollars. On april 24th I went to a store in ************** at circle k, I arrived 15 mins before my shift. I sat for 10 mins or so to the side after asked to do so. 5 mins before I was to start my shift I was told my ******* that they didnt need anyone after having me wait ****************************************************************************** nothing until i said i was with shiftsmart Once i told her i was with shift smart She said give her a sec i was turned down for my shift. I drive 20 mins away from home to be turned away. I contacted shift smart was told i was going to get paid for inconvenience 2 days ago I have been contacting them no resort. They need better customer ***************** information for someone to be working for them. I felt completely shattered when i seen my skin color kept me from working . lucky ion take it through state or a higher authority. Something needs to be done. I have not received my payment nor have they contacted me back regarding my pay.

  Business Response

  Date: 05/15/2023

  Shiftsmart releases shifts based on the needs of the client. While we understand this is not ideal, Shiftsmart is not able to anticipate if a store location will turn away a partner from working due to the ever-changing needs of their internal day to day operations. However, in this scenario it is Shiftsmart's policy to compensate partners for the entirety of the scheduled shift provided that check in and out procedures are followed.
  
  When investigating this case, the Shiftsmart team determined this dispute for shift dated 4/24/2023 was resolved on 5/5/2023. Shiftsmart sincerely apologizes for any inconvenience this has caused.
  
  We greatly appreciate this user's partnership on the ********************** app and we look forward to the prospect of continuing to work together. If the partner has any further questions or concerns we would be happy to assist them.