Complaints

This profile includes complaints for Shiftsmart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shiftsmart, Inc.

  5 Cowboys Way Ste 30 Frisco, TX 75034-2066

  
• 

  Shiftsmart

  33 New Montgomery St. San Fransisco, CA 94105

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an independent contractor with Shiftsmart. You can't speak to anyone and all issues have to be messaged through the Shiftsmart App. I have l multiple issues with the app. I have changed my cellphone service provider and purchased a new phone, but the same problems. I was turned away from a job by the manager at a Circle K this morning. It was a 40 mile round trip and I was told that the policy changed in February, but I was not notified till I had the issue today. This is the 3rd ********* that I wouldn't get paid on. I can see why they have so many complaints against the company. I just want others to know how they do business!

  Business Response

  Date: 04/14/2023

  Our sincerest apologies for this partner's described recent experience on the Shiftsmart app.

  For this project, partners must arrive onsite and perform assigned tasks such as cleaning and stocking shelves within the allotted time. Payment is determined based on a partner's check in and out duration on the app in conjunction with a check in code provided in-person by the Store Manager. If turned away, partners must still check in and out on the app with the provided codes to verify their attempt to complete their shift.

  When investigating this case, the Shiftsmart team determined this partner reported being turned away from working their shift scheduled for 3/29/2023, but did not follow check in and out procedures. A Shiftsmart team member validated this shift and released payment accordingly. The partner was notified directly of the available balance.
  
  For this reason, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started working with shift smart about a week ago...the first week everything was going smoothly...I received my payments on time...I was really looking forward to being a self contractor with shiftsmart...moving forward to March 27 2023...I worked 2 shifts at circle k through the app...I was only clocked for one shift at **** hours...that wasn't right so I contacted shift smart through a help ticket...the matter was resolved and my hrs I worked appeared on my time card...moving forward to March 28th 2023...I had a problem with my payments being approved so again I put In a help ticket and was told to give it 48hrs to be approved...one shift gets approved while one was still pending... so the one that was approved I tried to push to my bank account....mind you there was no problem when shiftsmart pushed money to my account on Sunday to arrive on Monday...anyway I tried to push the money to the same account and it remained in my account on ******************** with a deduction of$1.99 that they charge to send it to your bank account...I reach out once again with a help ticket and was told my bank rejected it...so I reached out to my bank and was told the only transaction they had from shiftsmart was on Monday...and now we're at today March 29th 2023 the app now has a bug in it and I can't open the app at all I excepted a shift I now can't go to and I'm owed $104...I just want that I'm owed worked for and I keep getting the run around...please give me what I'm owed

  Business Response

  Date: 04/14/2023

  When investigating this case, the Shiftsmart team determined that this partner's concern is in reference to a payout attempt to their bank. Our research confirms the initial attempt to payout these funds failed due to the banking institution declining the transfer. We are happy to report that the funds cleared to this partner's bank the following day on 3/29/2023 during the second payout attempt.

  For this reason, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am owed about 128$ from shiftsmart as I had multiple payments on ********* went ahead & tried to contact shiftsmart in every way possible with no response whatsoever. I contacted support various times with no response at all.

  Business Response

  Date: 04/12/2023

  The Shiftsmart Legal team performed a complete investigation into this case. As a result, the partner was removed from the platform due to operating four or more user accounts or sharing a payment method across four or more other active accounts which violates Shiftsmart's Partner Terms of Service.
  
  In an effort to reach a resolution, the Shiftsmart team has released funds in the amount of $128.46 to the account associated with the email listed on this case. Please allow 5 business days for the funds to arrive to the bank account on file.
  
  For the above reasons, this individual is no longer eligible to accept shifts on the platform and as such, no further payments will be issued after this point. We respectfully consider this matter closed at this time.

• Initial Complaint

  Date:03/30/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday, March 19th I was scheduled to work from 6am to 10am as a Cleaner (CircleK Store *******). Upon arrival, I was directed to speak with the manager. Manager ****** stated she doesn't need ShiftSmart and turned me away. I was not provided check-in/out codes. Therefore, to show proof of my arrival, I got a CircleK timestamp receipt and took a selfie in front of the store's address. ShiftSmart NEVER notified me ******************************************** thereafter, that the merchant canceled the shift or do not need ShiftSmart.I am entitled to turnaway payment (wasting my time and gas - 54 miles round-trip). I have been messaging ShiftSmart Managers since March 19th, to no avail. Also, TURNED AWAY on March 27th. Scheduled to work 6am to 10am as a Mechandiser. ************** (Manager, CircleK Store *******), Shiftsmart has not sent her codes (Check-in/Check-out) since November 2022. She has notified Shiftsmart of this more than once to no avail. Thus, essentially turning me away.Also, I paid out of my pocket $3.00 toll - only to be turned away. I am entitled to turnaway payment.

  Customer Answer

  Date: 03/30/2023

  Issue from March 19th was satisfactorily resolved on March 27th where I received payment for being turned away.

  Please disregard complaint from March 27th. It is my word against CircleK Manager. ******* Manager says she did not turn me away. CircleK Manager (CircleK Store: *******) did essentially turn me away. She even complained about me arriving early at 5:30am. I would not have gotten out of my bed, paid a $3.00 toll, used my gas and time driving, arriving early at 5:30am - only to leave.

  Per ShiftSmart:  regarding the interaction and they have stated you were not turned away. It is in our best interest that you get paid if you were in fact turned away. At this time we would need an email from this store manager to confirm you were in turned away in order for us to get this paid out.

• Initial Complaint

  Date:03/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked at a Circle K *********************** on Saturday the 25th I merchandise for the store I went to punch in could not punch in without a code was told to go in the office and get on the computer the employee that was working there was informed to do that going to the email still was unavailable or unable to get code the manager did provide me the phone number essay I have wrote those down on smart complaining to them that I need my money that they could you know is verifiable I was there now from 12:30 till 5:00 p.m. I was there I want to definitely file a lawsuit because I worked my **** off that day and and I'm still not paid

  Business Response

  Date: 04/12/2023

  For this project, partners must arrive onsite and perform assigned tasks such as cleaning and stocking shelves within the allotted time. Payment is determined based on a partner's check in and out duration on the app in conjunction with a check in code provided in-person by the Store Manager.
  
  When investigating this case, the Shiftsmart team determined this partner's concern was resolved on 3/27/2023 relative to this dispute. The partner was notified of the available balance and did not respond back with any further concerns.
  
  For this reason, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked a shift at circle i for Shiftsmart and I clocked in correctly also I clocked out correctly with the code given by the manager and when I finished it marked me as a no show and refuses to pay me even though I worked and have proof that i worked with my time card

  Business Response

  Date: 04/12/2023

  For this project, partners must arrive onsite and perform assigned tasks such as cleaning and stocking shelves within the allotted time. Payment is determined based on a partner's check in and out duration on the app in conjunction with a check in code provided in-person by the Store Manager.
  
  When investigating this case, the Shiftsmart team determined this partner's concern was resolved on 3/27/2023 relative to this dispute. The partner was notified of the available balance and responded with a positive disposition.
  
  For this reason, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.

• Initial Complaint

  Date:03/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several times now I have had my worked hours erased from my timesheets. They have illegally removed my claim to owed wages and flat out lied to me and refused to reconcile this when I inquire about the issues. They continue to harass me and string me along in my attempt to pursue the opportunities they claim to offer. This has caused damages both financially and emotionally for me. If this is the working of only a few employees then the company should be made aware because I am unable to have my voice heard past the perpetrators. I have several of the store managers who have witnessed these wrongdoings ready to give their statements if need be.

  Business Response

  Date: 04/12/2023

  For this project, partners must arrive onsite and perform assigned tasks such as cleaning and stocking shelves within the allotted time. Payment is determined based on a partner's check in and out duration on the app in conjunction with a check in code provided in-person by the Store Manager. Failure to follow mandatory check in procedures on the app within a reasonable timeframe of the scheduled start time will result in a no-show status.

  When reviewing this case, the Shiftsmart team determined this partner's most recent outreach was in reference to a shift scheduled for 3/24/2023. When looking deeper, the Shiftsmart team verified directly with the store that this partner was not turned away. However, the store manager advised this partner arrived onsite then proceeded to leave on their own accord. Based on the available information, this indicates no further action is required at this time.

  For these reasons, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.

• Initial Complaint

  Date:03/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked 3 shifts on the 6th 8th and 9th. My bank account closed and my payments were sent to a closed account. The bank has rejected the payment for all three shifts. The bank sent the payment back to shift smart 4 times I keep reaching out to customer support and the are closing my support tickets with no response. Then Ronnie tells me my payments are complete and we're sent to my bank and to call them this is the same generic message I received 6 days ago. I have submitted 12 help tickets and 10 of them were closed with no response. The other 2 help ticket's I got the same generic response. Then the were closed as well. They keep saying I was paid successfully but I have the printout from the bank of the rejected payments. They are not offering me any resolution. I keep asking how do I go about receiving my payment. And the say there is nothing they can do because I was paid already. It even says on the app the payment was successfully deposited in my account but clearly I haven't been paid if the account is closed.

  Business Response

  Date: 04/01/2023

  When investigating this matter, the Shiftsmart team determined that this partner's deposit cleared on our payment processor's end. The partner provided initial documentation which suggests their bank rejected the transfer. Due to this information, the Shiftsmart team has opened a case with our payments processor in an effort to investigate this matter further and find a resolution for this partner. Our payments processor has requested a specified formal document from the partner's bank in order to move forward with their investigative process and the partner was made aware of this requirement for their case.
  
  A Shiftsmart team member is currently actively working with this partner over email and has provide ongoing correspondence and support on this matter. Once the partner provides the requested secondary documentation, the Shiftsmart team will forward this to our payments processor accordingly and continue to facilitate this matter until this has been fully resolved.
  
  If the partner has any further questions or concerns we encourage them to continue correspondence through our open line of communication. The Shiftsmart team is eager to resolve this matter and will carry this case to completion.

• Initial Complaint

  Date:03/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a 1099 worker for Shiftsmart. As a contracted employee I am paid $12.50 an hour per 4 hour shift, totalling $50. On March 10th, 2023 I worked at a location for 4 hours but due to issues with my phone I was unable to clock in using the Shiftsmart app. I opened a ticket with them the following day, March 11th, 2023 so they could verify I worked and I would be paid. On March 17th, 2023 I received correspondence through email stating that my situation had been reviewed and a request was submitted to make an adjustment in the amount of $50 payable to me either instantly or to my bank account in 3-5 Business Days. Today is March 20th, 2023 and I have not been paid and all correspondence from Shiftsmart has stopped.

  Business Response

  Date: 04/01/2023

  For this project, partners must arrive onsite and perform assigned tasks such as cleaning and stocking shelves within the allotted time. Payment is determined based on a partner's check in and out duration on the app in conjunction with a check in code provided in-person by the Store Manager.
  

  
  When investigating this case, the Shiftsmart team learned that this partner ran out of data on their phone which prevented them from following check in and out procedures on the app for this shift. A Shiftsmart team member validated this partner's shift, updated the timecard and approved payment accordingly. The partner was notified of the available funds on 3/20/2023 and did not respond back with further concerns.

  The Shiftsmart team sincerely apologizes for any inconvenience this has caused. We greatly appreciate this user's partnership on the Shiftsmart app and we look forward to the prospect of continuing to work together. If the partner has any further questions or concerns we would be happy to assist them.

• Initial Complaint

  Date:03/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well to start, the phone number listed for the company isn't even a legitimate phone number. There is no number to get into contact with someone, it is all handled through a chat server which gives you the run around as far as getting a hold of someone. I was on my way to work a shift and was told by the location that they do not let anyone in the store after a certain amount of time. I got a photo of the location proving that I was there. I was also terminated under false pretenses saying that I have 'multiple accounts in my name' which I only have one for myself, and Shiftsmart will not give me any further details as to who fraudulently created these accounts. On top of that, I did not get paid for being turned away from the shift I signed up for. I have tried to contact Shiftsmart to get this issue resolved on MULTIPLE occasions with no such luck. I would like to have my account reinstated so that I can continue to work and earn money. This would be the best resolution. The company claims to take privacy and security seriously, but then how did someone create multiple fraudulent accounts in my name with my info?

  Business Response

  Date: 04/01/2023

  The Shiftsmart Legal team had performed a complete investigation into this case. As a result, the partner was removed from the platform due to operating three or more user accounts or sharing a payment method across three or more other active accounts which violates Shiftsmart's Partner Terms of Service. For this reason, reinstatement could not be granted.
  
  Shiftsmart remains firm in our position on this matter. We wish this partner well in their future endeavors and consider this matter closed.