Complaints

This profile includes complaints for Shiftsmart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shiftsmart, Inc.

  5 Cowboys Way Ste 30 Frisco, TX 75034-2066

  
• 

  Shiftsmart

  33 New Montgomery St. San Fransisco, CA 94105

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/13/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/8/2022 I enter into a contact to perform duties with a ShiftSnart Client Wienslen Law Firm. I copleted the task between the hours of X:XX-XX:XX a..m. I received confirmation that I completed a total of 1.97 hours confirmed the time. I then checked on 8/9/2022 and found on the Shiftsmart app for compensation for completing the task to find my agreed hours completed had been rejected. I reached out through the app and put in a dispute ticket for the reject. I received an inquiry requesting the time and location of where I completed the task. I then replied asking if the original post had not been read as well as a correction I made on the date (I originally provide the wrong day 8/7/22) I have not received a response back. I called XXX-XXX-XXXX on 8/11/22 and was advised the issue would be escalated but I still have not received any correspondence or a phone call as I have provided my contact number to discuss this issue further.

  Business Response

  Date: 10/14/2022

  Business Response /* (1000, 5, 2022/08/26) */
  For this project, partners must log into the calling system and be in an active or ready state in order to perform tasks for this role. Payment for remote call center roles is determined by active or ready time recorded in the calling system and not based on check in and out duration as outlined in training for this role.
  
  A member of the Shiftsmart Payments team reached out to this partner to advise further on payment processing for this role and to assist with any concerns they may have. Payment was then issued in full for this partner's shift on 8/8/2022 and the partner was notified of the available balance.
  
  For this reason, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to effectively use and take part in working with "shiftsmart" but the app keeps trying to suggest I need to only work am assignments and I have made my availability pm only during the week and full availability through the weekend (sat -sunday 12am-12,am)
  
  I would like to know why the company didn't have time to relate to us assignments seekers that circle k does or doesn't have pm assignments.. furthermore they do not reach out to you in the app.
  
  
  Also I have not received any assignment availability for "product testing" which I have been approved for.
  
  I have also called the phone of the supposed Phoenix Office with no response.
  
  
  I want this company to be able to advocate for us and get us jobs that are TRULY FLEXIBLE. shiftsmart is not flexible
  

  Business Response

  Date: 10/12/2022

  Business Response /* (1000, 5, 2022/08/26) */
  At Shiftsmart, shift availability is at the discretion of the client and can vary from region to region based on the individual needs of each client. If a partner resides in an area saturated with many app users, shift availability may be limited due to the demand for shifts in their respective location. Shiftsmart is always looking for new ways to innovate further and offer more flexibility to our partners and clients alike.
  
  A Shiftsmart support team member attempted to reach out to this partner over phone call and through in-app messaging to offer dedicated assistance, but have not received a response at this time. When reviewing this partner's work history, Shiftsmart can confirm there is availability in their area for two different projects. The Shiftsmart Support team verified this partner has access to many available shifts for the Merchandiser and Cleaner roles in their area which includes a few offered afternoon shifts. In addition, this partner has already accepted a shift for the Product Testing role in their area, but has since opted to cancel this shift on their end through the app. Shiftsmart app users are welcome to work as much or as little as they'd like based on availability in their area and are free to accept any shift that meets their needs and schedule. All they need to do is log into the app and accept the desired shift(s).
  
  Shiftsmart does not have a dedicated phone line for the Phoenix area specifically, however moving forward to speak to a live agent, our general support phone number can be reached at XXX-XXX-XXXX. The hours of operation to speak with a live support agent are XX:XX - X:XXpm EST, Monday - Friday.
  
  For the reasons listed above, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.

• Initial Complaint

  Date:08/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked for them Sunday August 7th wasted my gas so the work to not get paid!! Three days later I'm still at it about a payment I didn't receive!! Only for them to tell me I wasn't there that day!! I've sent over pictures my clock out number messages just to not be enough!! The more simple thing to do was call the manager that worked that morning and made a long story short!! This is a very unprofessional place to work for unless u like to argue about your pay!!
  

  Business Response

  Date: 10/12/2022

  Business Response /* (1000, 5, 2022/08/24) */
  For this project, partners must arrive onsite and perform assigned tasks such as cleaning and stocking shelves. Payment is determined based on a partner's check in and out duration on the app in conjunction with a check in code provided in-person by the Store Manager.
  
  Upon review, this partner reached out directly to the Shiftsmart Legal team concerning payment for their shift on 8/7/2022. The Shiftsmart Legal team completed an investigation and approved this shift within 48 hours. The partner was notified of the available balance and the funds reached their account the next day.
  
  
  For these reasons, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.

• Initial Complaint

  Date:08/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked for Shiftsmart doing mystery shopping and 2 out of 3 of my assignments were paid. On the third one they rejected it and stated I had made an error. Even when their app is always messing up and sending me to the wrong locations I still have them another try. I had worked a cleaner shift and was near 4 mystery shopper assignments and so I did all 4 within miles from each other in the Downtown area of Houston, Texas which is very busy. I used my gas and all my time and was rejected on all 4 assignments. So now the amount of pay is sitting at 4 times $13 and 1 at $20 totaling $72.00 plus all the gas and time away from my son, not to mention the car wear and tear. On Thursday when I realized I was not paid I messaged to complain while I was working and on the second Job they replied back then removed me from the platform while I was still working. I worked until 10pm and was unable to clock out or reach any one. After contacting their phone numbers one repeatedly says to contact the manager thru the app but glitches and won't let me send a ticket. Total for both jobs for cleaning is $92.00 so now the total for the mystery shopping and cleaning is $118.00 and their telephone support is very rude and speaking loudly over me when I call stating I must email @legal. She never gave me the email just at legal nor did she ever look up my account These people are what I believe to be scamming or going under and trying not to pay out. I have submitted all my proof and pictures and
  

  Business Response

  Date: 09/27/2022

  Business Response /* (1000, 5, 2022/08/15) */
  For this project, partners must arrive at a retail location and follow the provided guidelines in order to simulate a curated shopping experience and then submit a mandatory survey based on their experience. If all guidelines are followed and the survey is completed correctly the shop will be approved.
  
  This partner reached out about four rejected Mystery Shops in their work history. A Shiftsmart Support team member determined that this partner did not follow shop guidelines since they did not include themselves in any of the provided storefront images for each shop which is required. The partner was advised of this and confirmed they understood the reason for their shops being rejected. The partner went on to report an issue with another shift on a different project and the Shiftsmart Support team member verified payment was already approved, but funds were not yet transferred to the partner's bank. The Shiftsmart Support team member assisted to expedite paying out funds to the default payment method on file with this partner's approval.
  
  The Shiftsmart Support member confirmed the partner was removed from the platform due to violating our Partner Terms of Service and provided the email address for the Shiftsmart Legal team so that this partner can obtain more information pertaining to the circumstances around their removal as requested.
  
  For these reasons, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.

• Initial Complaint

  Date:07/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up through the app. I had to wait to recieve my new computer took 5 days. Then they removed me from the app. I've tried messaging asking why and they don't say. I never even had the chance to perform work! So it does not explain why I was just removed when my background check and everything was great and good to go.

  Business Response

  Date: 09/13/2022

  Business Response /* (1000, 5, 2022/08/05) */
  During the onboarding process, Shiftsmart has security checkpoints in place as a measure to prevent the creation of duplicate or fraudulent accounts on the platform.
  
  It appears that this partner's account was erroneously flagged during this process; this action can be triggered for various reasons such as the sign-up data displaying similarities with other confirmed cases of fraud. If a partner reaches out and believes this has occurred in error, the Shiftsmart support team will take immediate action to investigate further. When looking deeper into this user account, the Shiftsmart support team determined this account met criteria for reinstatement. We are happy to share the partner can move forward with the onboarding process. We have notified the partner of this update to their user account.
  
  We apologize for any inconvenience this has caused and we hope the partner will consider moving forward with opportunities on the Shiftsmart app at their convenience. If the partner has any questions or concerns we are happy to assist further.

• Initial Complaint

  Date:07/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company Shift smart refuses to pay for my work of 2.5 hours for Billion dollar company Facebook glasses on April 18th i have lent my voice to be recorded so now my privacy is compromised so that i can make money. I even resolved with managers about this payment not being processed and spent countless hours speaking to representatives saying they would pay me and that to just wait. it's been since April and i recently sent another ticket to payment and so here i go again on the spin cycle this is very emotional and stressfully taxing. I demand my payment and i see that company is notorious for not paying. I would also like to be paid for compensation of all my efforts and past 4 months of chasing my pay i believe instead of paying my earned $95 for all my hours and time spent with customer service amounting more than 2.5 hours i worked that i get $95 for that total $190 is way fair considering i don't take them to court and sue!

  Business Response

  Date: 09/27/2022

  Business Response /* (1000, 5, 2022/08/15) */
  For this project, partners must arrive onsite and conduct a test with a client's product. Once the client confirms they successfully completed the test, a payment is issued. For some tests partners are only allowed to complete one testing session.
  
  This partner reached out about a rejected testing shift on 4/18/2022. In turn, the Shiftsmart Payments team reached out to the client to verify if testing was completed. Once verified, this partner's shift was approved and the partner was notified of the available balance.
  
  For this reason, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.

• Initial Complaint

  Date:07/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked for 2 hours on Monday July 25th for a job I got on Shiftsmart. It is a product testing job. I have done this job before and had no issues. This time my payment of $54 has been rejected with no answer as to why. I have not heard from anyone from Shiftsmart explaining why, they do not pick up the phone, and they actively ignore me.
  I did all the steps I was asked to do (check in, check out, give ID, fill out NDA, etc). There is absolutely no reason as to why I am not being paid for the work I did. The job required me to give them my phone and sign an NDA so I did not have any way of taking a photo in the software system to „prove I was there" or showing messages with a Manager like Shiftsmart recommends. I know how to do this job and had no need to message my manager when I could talk to them in person while I was at work. I think this is purposeful so that people do not try to get rejected payments fixed but I rely on every dollar I earn and this is not acceptable to me. I need help to fix this because Shiftsmart refuses to speak to me or respond to my messages.
  

  Business Response

  Date: 09/13/2022

  Business Response /* (1000, 5, 2022/08/05) */
  For this project, partners must arrive onsite and conduct a test with a client's product. Once the client confirms they successfully completed the test, a payment is issued. For some tests partners are only allowed to complete one testing session.
  
  This partner reached out on 7/28/22 regarding their rejected testing shift scheduled for 7/25/22. A Shiftsmart Payments team member replied the same day and advised that the client noted their testing shift was marked as incomplete due to failure to follow instructions during the session and in turn, the data could not be used by the client. The Shiftsmart Payments team made an exception and approved this shift on 7/28/2022 and notified the partner of the available balance.
  
  For this reason, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.