Complaints

This profile includes complaints for Shiftsmart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shiftsmart, Inc.

  5 Cowboys Way Ste 30 Frisco, TX 75034-2066

  
• 

  Shiftsmart

  33 New Montgomery St. San Fransisco, CA 94105

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed a shift on 9/27/22 for Dynata Remote Surveyer. The shift was 5 hours at $15/hr, equaling a total of $75. My payment was rejected. I'm sure this is because I never received a project. However, I message Dynata support several times during my shift notifying them that I had no project. They did not respond until almost the end of my shift.
  I had been sitting in front of my computer, refreshing the page over and over repeatedly for the entirety of my shift, and I still expect to get paid due to the fact that it was not my wrongdoing. I was there at my computer with my headset on for 5 hours waiting for a project assignment.
  

  Business Response

  Date: 12/08/2022

  Business Response /* (1000, 5, 2022/10/07) */
  For this project, partners must log into the calling system and be in an active or ready state in order to perform tasks for this role. Payment is determined by active or ready time recorded in the calling system and not based on check in and out duration as outlined in training for this role.
  
  This partner reached out to dispute their hours paid for shifts scheduled for 9/26 and 9/27/2022. When reviewing further, the Shiftsmart Payments team determined this partner either had no active or ready time in the calling system or was paid accurately based on the active or ready time recorded for the respective date. Due to the described support experience while on-shift and this partner's positive work history on the platform, a Payments team member issued payment in full for both shifts. The partner was notified of the available funds and responded positively to the update.
  
  For this reason, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.

• Initial Complaint

  Date:09/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began working with Shiftsmart months ago. I have completed, successfully, many shifts with them. However as of recently I have been having more issues regarding payments. I was told that the team was aware that I completed a mystery shop but believed my photo was edited or photoshopped so they could not pay me for the job. Then I worked survey calling shifts for dynata and they rejected my payments for those as well and now I am not able to accept more shifts with this particular section. I messaged support throughout the entire time of my dynata shift for help resolving my issue of not being assigned a project and they messaged me back automated responses but never got back to me. I mentioned to their management team on the pre shift zoom meeting that I was having issues with my interviewer site and there was no project assigned. The second shift was the same issue however they marked me as a no show although I sent pictures and messaged support throughout that entire shift as well. Two weeks ago my payment was rejected and the platform claimed it was due to my bank however, my information was ok and correct after verifying this information to support they released my funds but I had to wait an additional week. Overall, it seems the platform itself is experiencing an overload of technical as well as ethical issues concerning their independent contractors.
  

  Business Response

  Date: 12/07/2022

  Business Response /* (1000, 5, 2022/10/05) */
  For this project, partners must log into the calling system and be in an active or ready state in order to perform tasks for this role. Payment is determined by active or ready time recorded in the calling system and not based on check in and out duration as outlined in training for this role.
  
  This partner reached out to dispute their hours paid for shifts scheduled for 9/15 and 9/18/2022. When reviewing further, the Shiftsmart Payments team determined this partner had no active or ready time in the calling system for these dates and in turn, their shifts were rejected. Due to the describe support experience while on shift and this partner's positive work history on the platform, a Payments team member approved both shifts. The partner was notified of the available funds.
  
  For this reason, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.

• Initial Complaint

  Date:09/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been accepting and working shifts for 3 weeks now and have been paid with no problem until today. I have four shifts unpaid that's I worked. All of my shifts were removed without any indication why. I had to contact shiftsmart twice before receiving a response for them to tell me I was flagged for removal for locations not adding up and confirmation that I had not shown up for shifts I was clocked in for. I clocked in for every shift and I worked. The glitches in the app are not my fault. I just want the money I'm owed for the shifts I worked on the 19th and the 20th of September. It says approved but there was no money on my shiftsmart account. And now they have banned me so I can't even log into my account to check on the payment process. Just pay me my money.
  

  Business Response

  Date: 12/08/2022

  Business Response /* (1000, 5, 2022/10/05) */
  For this project, partners must arrive onsite and perform assigned tasks such as cleaning and stocking shelves within the allotted time. Payment is determined based on a partner's check in and out duration on the app in conjunction with a check in code provided in-person by the Store Manager.
  
  When reviewing this partner's status on this project, the Shiftsmart Payments team confirmed their account was flagged due to multiple check in/out violations and in turn, they were removed from being eligible for shifts on the respective project. The Payments team verified that this partner has been paid for all completed shifts and there are no outstanding payments at this time.
  
  For this reason, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.

• Initial Complaint

  Date:09/13/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Everything was going good the 3 weeks I was on the platform of Shiftsmart, I feel I was honest the whole time. Then suddenly one shift they didn't pay me for the whole shift so I had been writing them trying to get it resolved even uploaded the manager and other employee I worked with that day along with a picture of me leaving the job in front of the store at night time. They had to investigate which was fine with me because I know I wasn't lying. They soon to write me back saying the circle k said I had not been in to work which was not true so it seemed odd to me they would say that knowing I was there so I called the circle k in question and they acted like they had not heard from anyone about me being there or did not know anything about my pay. So it lead me to believe they just did not want to pay me. So still I was going to let it go cause obviously I wasn't going to get anywhere but then they removed me from all circle k shifts even removed the shift that I was currently working in the midst of all of this and future shifts I picked up on the schedule; all I wanted at that point was my shifts back with circle k, so a few hours later I tried to login to my account and popped up they had removed me from the whole Shiftsmart platform && I'm not understanding why they would remove me from the whole platform after already removing me from circle k shifts. I like to be honest and transparent at all times considering I'm a single mom and right now I'm not working so Shiftsmart was doing my household a good deed and keeping us afloat, I'm not upset at all. I just want to be able to continue on the platform and picking up circle k shifts since it seem there has maybe been a misunderstanding. I tried calling the number for customer service but they never answer the phone to resolve any issues, I feel always having to email back and forth gets nothing resolved correctly.
  

  Business Response

  Date: 11/07/2022

  Business Response /* (1000, 6, 2022/09/21) */
  Our sincerest apologies for any issues this partner experienced in reference to shift availability on their account. When reviewing this partner's concern, a Shiftsmart Support team member verified that this partner has since been assisted directly by our Legal team and currently has access to many available shifts in their area. Shiftsmart app users are welcome to work as much or as little as they'd like based on availability in their area and are free to accept any shift that meets their needs and schedule. All they need to do is log into the app and accept the desired shift(s).
  
  We greatly appreciate this user's partnership on the Shiftsmart app and we look forward to the prospect of working together again in the future. If the partner has any further questions or concerns we would be happy to assist them.
  
  
  Consumer Response /* (2000, 8, 2022/09/22) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Shiftsmart has made things right over there response

• Initial Complaint

  Date:09/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Will ban your account and not send payment for shift worked. i cant log in to see if payment is pending or update my banking. i have a debit card on there but no payment has been sent.
  

  Business Response

  Date: 11/08/2022

  Business Response /* (1000, 6, 2022/09/23) */
  During the onboarding process, Shiftsmart has security checkpoints in place as a measure to prevent the creation of duplicate or fraudulent accounts on the platform.
  
  When reviewing this partner's concerns, the Shiftsmart Payments team determined this partner's account was flagged for potential fraud due to having several accounts registered to them. Partners are only permitted to have one active user account on the Shiftsmart platform per the Partner Terms of Service. When looking more deeply into this issue, the Shiftsmart Payments team determined this occurred due to user error. Access to the primary user account has been reinstated and payment has been issued for the shift on 8/31/22. The partner was notified of their status on the platform and available balance.
  
  For this reason, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.
  
  
  Consumer Response /* (2000, 8, 2022/09/26) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:09/03/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was removed from the platform wrongly. The app glitches and shows a white screen. I log out and can not log back in because I was banned. It has a button for me to submit a ticket but when the button is pressed the app closes out. I just want my account back so I can get back to work please.

  Business Response

  Date: 11/03/2022

  Business Response /* (1000, 5, 2022/09/11) */
  When investigating this matter, the Shiftsmart Support team determined this partner's user account associated with phone number ending in 9285 is currently active and the partner has been paid for shifts completed as recently as 9/10/2022. If the partner has any further questions or concerns we would be happy to assist them.

• Initial Complaint

  Date:08/31/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the weekend they sent us an email saying if we would work 10 hours we would receive a $65 bonus And if we would work 16 we would receive a $180 bonus $8 bonus so I've signed up for the 16 hours of course on Monday I worked a 3 hour shift. On Tuesday I received a briefing saying I only 2.8 of the hours I worked with count towards the 16 hours. Yesterday I worked a 5 hour shift from 4 PM until 9 PM from 4 to 6 things went smoothly at 6 PM they're software window they asked us yes to clear our catching cookies and refresh our screen which I did I message them within the app and that is what we are told to do if we have issues during our shift. And as you can see below I got no response so I figure that you're working on the issue and stay at my desk fresh my page clear my cache cookies in for 3 hours no one responds to me. Today I get my pay and they decide to only pay me for 2 hours because they did not respond to me the messages within the app the emails I sent saying Hi this is not working your software is down and even though I have set for 5 hours at my computer you're not gonna pay me but I paid me had someone responded and said it's **** you're not going to go to complete your shift fun I wouldn't have been sitting at the desk wasting hours on my wife attempting to work. Then today they tell me I only have 4.8 hours towards this bonus that I have now worked 8 hours torch and today I would have had 16 to 16 hours would have been completed and when they did so I let them know I'm going to file a complaint with you guys I am also going to contact the target general because no one should be done like this but I am asking for my pay from yesterday

  Business Response

  Date: 11/02/2022

  Business Response /* (1000, 5, 2022/09/11) */
  For this project, partners must log into the calling system and be in an active or ready state in order to perform tasks for this role. Payment for remote call center roles is determined by active or ready time recorded in the calling system and not based on check in and out duration as outlined in training for this role.
  
  This partner reached out concerning payment issued for their shift completed on 8/30/2022. A Shiftsmart Support team member replied and verified this partner was paid based on the active time captured under their user profile for this date. Since this partner is new to the Shiftsmart platform, a member of the Payments team issued payment for the remainder of this partner's shift as well as the $65 bonus. The partner was notified of the available balance and provided with a complete pay history breakdown for reference.
  
  For these reasons, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.
  
  
  Consumer Response /* (3000, 7, 2022/09/12) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I was logged in and you cannot be in active or ready to take calls unless a project is assigned. As you can see in the attachments I sent they advised we would be changing projects and you log out or go back to the home screen it'll advised you of the new project and allow you to enter the que. So, as you can clearly see in attachments as well I advised them many times no new project had come through and I cleared cookies and catch and refreshed many times as well. I also reach out in the chat "many" times advising of this to get no response I did get an e mail advising that were only paid for dialing time.
  
  
  Business Response /* (4000, 9, 2022/09/16) */
  For this role, if a partner is waiting for a project, that time is calculated as long as they are logged in the interviewer website. However, we recognize that aside from payment, the concern being presented by this partner is related to the level of support received while on shift and their overall shift experience. Shiftsmart takes feedback very seriously as we are always working to improve the partner experience. We have already shared this feedback with all necessary teams and we sincerely apologize for any delays or lack of support during this shift.
  
  If the partner has any additional questions or concerns we would be ***** to assist.

• Initial Complaint

  Date:08/30/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed one job, I have not received anymore. This app has all my info including bank information and this is injustice. Due to my anxiety after losing my son I need a job that I can go when I am calm and now I can't work. Thank you
  

  Business Response

  Date: 11/03/2022

  Business Response /* (1000, 5, 2022/09/11) */
  At Shiftsmart, shift availability is at the discretion of the client and can vary from region to region based on the individual needs of each client. If a partner resides in an area saturated with many workers, shift availability may be limited due to the demand for shifts in their respective location. Shiftsmart is always looking for new ways to innovate further and offer more flexibility to our partners and clients alike.
  
  Our sincerest apologies for any issues this partner experienced in reference to shift availability on their account. When reviewing this partner's user account, a Shiftsmart Support team member noticed this partner has since actively opted out of all projects. The Support team member reached out to this partner and advised that they would be more than happy to personally address these concerns if the partner is interested in pursuing shifts again in the future.
  
  We greatly appreciate this user's partnership on the Shiftsmart app and we look forward to the prospect of working together again in the future if interested. If the partner has any further questions or concerns we would be happy to assist them.

• Initial Complaint

  Date:08/28/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been on this app all week and all weekend and no jobs pop up I've called I've emailed shiftsmart they don't answer the phone don't reply to emails and yet there people who got the positions I was trying for but again I've been on the app all week and no jobs come in at all. I think shiftsmart is a scam or something they really need to work on there app and the positions being listed for work . I saw the paperwork for shiftsmart on the counter at this place and that's how I got the information I was lucky enough to get 1 shift last week but whoever runs this app needs help fixing it. It's really bad for business .
  

  Business Response

  Date: 11/03/2022

  Business Response /* (1000, 5, 2022/09/11) */
  At Shiftsmart, shift availability is at the discretion of the client and can vary from region to region based on the individual needs of each client. If a partner resides in an area saturated with many workers, shift availability may be limited due to the demand for shifts in their respective location. Shiftsmart is always looking for new ways to innovate further and offer more flexibility to our partners and clients alike.
  
  When reviewing this partner's user account, the Shiftsmart Support team determined that there are many open shifts in this partner's area that are available to be accepted at their discretion. A member of the Shiftsmart Support team replied to this partner and advised on this as well.
  
  We understand it may not be ideal when shifts fill up quickly at a partner's desired store location. While their preferred location may not be available at all times, Shiftsmart can confirm this partner has access to a variety of shifts in their area.
  
  For these reasons, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.

• Initial Complaint

  Date:08/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked on 8-25-22 from 8 to 4 cst before they said I was no longer needed. Now they refuse to pay me for time I worked. I have included screen shots of conversations I had yesterday with managers.

  Business Response

  Date: 11/03/2022

  Business Response /* (1000, 5, 2022/09/11) */
  For this project, partners must log into the calling system and be in an active or ready state in order to perform tasks for this role. Payment for remote call center roles is determined by active or ready time recorded in the calling system and not based on check in and out duration as outlined in training for this role.
  
  This partner reached out on 8/26/22 in reference to their pending payments for hours worked on 8/25/22. A member of the Shiftsmart Payments team replied that same day and advised that this partner's payments have been issued and the funds were available in their balance.
  
  For this reason, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.