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Business Profile

Logistics

J.W. Logistics, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Logistics.

Complaints

This profile includes complaints for J.W. Logistics, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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J.W. Logistics, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 90 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/19/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased Item a month ago, company used JW logistics as their 3rd party shipper. Item was received at JW warehouse two weeks ago, they are sitting on item ($2500) and will not deliver, they told the company it would be delivered last week. Guess what ? Not delivered. Like other complaints state they are not answering phones or replying to emails promptly. They stated they are shorted staffed at one time but I hate to say it maybe this very large company that uses them as a shipper should reconsider their contract with them. Holding on to a customers $2500 product is absolutely unacceptable.

      Customer Answer

      Date: 09/19/2023

      The company conviently delivered my product days after filing the complaint, maybe they hadnt know about it it yet but timing is suspicious. I still think its important that people know this company will not delivery items in any sort of a reasonable time frame. 

      Customer Answer

      Date: 09/19/2023

      The company conviently delivered my product days after filing the complaint, maybe they hadnt know about it it yet but timing is suspicious. I still think its important that people know this company will not delivery items in any sort of a reasonable time frame. 

    • Initial Complaint

      Date:09/14/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********** has delivered my package to Jw Logistics back on the 5th. I have yet received my item from Jw Logistics, no update on their website about my package either. I've been trying to reach Jw Logistics to find out when I should receive my item, because based off ********** i should have recieved it on 9/11/23, I've had no contact back by either phone or email with JW Logistics trying to find out where my order is and when I will receive it. ********** has sent in a request to their corporate office to follow up with JW Logistics, however, I feel this is very unprofessional and not okay customer service with **********************, given they've received my order from ********** last Tuesday 9/5/23. I would like my package delivered by tomorrow Friday 9/15/23 or I want a partial refund from ********** for having to wait this long to receive my order that cost me over $300. This is very frustrating and not okay.

      Business Response

      Date: 06/28/2024

      Thank you for reaching out and bringing this matter to our attention. We have received your complaint and our team is currently reviewing it. We take these matters very seriously and strive to provide the best service possible to our customers. If you have any additional information or would like to discuss this matter further, please feel free to contact us directly at ********************************* We are committed to resolving this issue promptly and to your satisfaction.
      Thank you for your patience and understanding.

      -JW Logistics 

    • Initial Complaint

      Date:09/13/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing about a delivery order placed through Home Depot that was
      not fulfilled by JW Logistics.

      **We ordered a toilet at Home Depot. Order number is **********. (Sept 4), Order was placed by my wife, ***** ***. Records on the order probably indicates ************ and ******************. It was to be delivered to *** ***** ******* ***, ******, OH *****. We paid extra to have it delivered into my home and upstairs into the bathroom, because I have an injured back, and cannot lift this. Instead, the JW Logistics delivery person left it on the side walk, didn't even bother to ring the doorbell. (Sept 12). It is still sitting on the side walk. See picture from our security camera attached.

      **JW Logistics has not yet done anything about it. We corresponded with Home Depot on Sept 4 multiple times. Home Depot called and talked to someone at JW Logistics named Ms Jerry at ************ (5pm). JW Logistics promised to reach out to the local delivery to have the
      order fulfilled (ie carry upstairs). Nothing happened.

      ** We corresponded with Home Depot again via text message (8pm). JW Logistics did not answer phone at that time. Presumably shut down operations for the day. Home Depot agent promised that JW Logistics will be responsible for damages or theft if something happens to the toilet before JW Logistics guys fulfill the order. See attached screenshot.

      ** We corresponded with Home Depot again. (Sept 13, 7am). No one at JW Logistics picked up call from Home Depot.

      We would like to have the order fulfilled. We paid extra to have the toilet carried to the bathroom.

      See attached images of JW Delivery Truck from our security camera, and the screen shot of Home Depot personnel promising that JW Logistics will compensate for any damages.

      Customer Answer

      Date: 09/13/2023

      I finally got through a customer service person at KW Logistics at 11am on Sept 13. Customer Service called regional manager and promised to have it corrected today. The regional manager then called my wife to say that someone will arrive at the house at 5-6pm on Sept 13 to deliver the toilet to the upstairs bathroom. No one shows up, however, and JW Logistics office is now closed for the day. 

      Customer Answer

      Date: 09/14/2023

      - Sept 12 4:30pm, driver dropped off the product without delivering to the room of my choice that we paid for.

      - Sept 12, talked with JW Logistics (5pm), they failed to send someone after promising. The product sat on sidewalk for the evening.

      - Sept 13, talked again with JW Logistics (11am), they failed to send someone after promising (6pm).

      - (new update) Sept 13, neighbors came to help, we brought the product up to the bathroom upstairs (10pm). It was better than risking the new product sitting on sidewalk for the second evening in a row.

      - (new update) Home Depot returned us the fee for delivering to our room of choice.

      I believe the case can be closed. But this is should not be classified as resolved as JW Logistics clearly failed their obligations and had no intention of sending the driver back.

    • Initial Complaint

      Date:09/12/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      oreded 7/26/23 my tiller from ********** then my order was processing for weeks with no update then 8/20/23 i get an update from arb shipping by 8/29/23 arb shipping has delivered my tiller to J.W. Logistics, LLC in ******** **** then an update delivery was set for 9/4/23 and its now 9/11/23 and still no delivery nor will **** Logistics return a phone call or return an email its sad jw logistics is only 1hr and 34mins away from my address

      Customer Answer

      Date: 11/09/2023

      my item has been delivered

      Customer Answer

      Date: 11/15/2023

      my item has been delivered

    • Initial Complaint

      Date:08/30/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order was originally expected August 16th. on August 24th, I received a message that it was out for delivery, and I can expect a message 30 minutes prior to delivery. My order never delivered, and I have heard nothing since August 24th. Since august 24th, I have called 6 times with no answer just an option to leave a voicemail. I have left a voicemail twice. Their message says it is quicker to leave a voicemail and I would hear back within 1 business day. This is a lie; I have not heard anything back at all. Their outgoing message also says to send an email, again it is "quicker" another lie, I have heard nothing back. I responded to the text message about my package not delivering. Nothing back. I contacted the merchant I purchased from, and they called **, left a message with the request to contact me. again, nothing back. I contacted the merchant again, and they tried to contact this company once more and still heard nothing. They have since opened a claim. This company has terrible communication, is unreliable, and if can help it i would not use them. Because of this I no longer wish to shop with the original merchant so i can avoid having anything shipped to be via JW again.

      Business Response

      Date: 06/28/2024

      Thank you for reaching out and bringing this matter to our attention. We have received your complaint and our team is currently reviewing it. We take these matters very seriously and strive to provide the best service possible to our customers. If you have any additional information or would like to discuss this matter further, please feel free to contact us directly at ********************************* We are committed to resolving this issue promptly and to your satisfaction.
      Thank you for your patience and understanding.
      -JW Logistics 

    • Initial Complaint

      Date:08/30/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a text message Thursday 8/25 stating my way fair delivery would be delivered between the hours 1-5 pm and that it would be delivered to the front door. I inquired that we thought we had purchased a white glove service, they said they would cancel the delivery and follow up with wayfair. I immediately responded to not do so and to continue with the delivery. no response was given. The delivery was not made. I called multiple times Friday and Saturday with messages left. I then called wayfair and they said a request was put in for white glove, which as stated earlier I expressly stated to no put this request in. I requested this be canceled. and they tried to call numerous times they also put in an expedited request to redeliver. No phone calls were received on Monday the next business day to which I called and no answer again, and again today is Tues. This is unacceptable. With no further reaching out. This is for a medical practice that is opening and necessary to my business. No follow up after numerous attempts and via wayfair. This needs to be rectified immediately. Wayfair order number **********

      Business Response

      Date: 02/01/2024

      Hello-

      We recently discovered your BBB review and sincerely apologize for the delayed response. We deeply regret any inconvenience caused and are committed to addressing your concerns.
      To make amends, we would like to offer our sincere apologies We are eager to discuss your experience further and gather feedback to improve our services. Please contact us at ************************************ to coordinate the resolution. We value your business and appreciate the opportunity to regain your trust.


      Thank you for your understanding.

      **** Logistics

    • Initial Complaint

      Date:08/25/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a gazebo from *********** this company is supposedly the delivery company. They did not show up on delivery date, contacted HD and they can't get ahold of them. Provided the ** tracking number, but it does not show on their site, ************. Tried multiple calls, just goes to "line is busy" and call ends, emails don't get replied to. This company needs to be put out of business because there is no communication from them and they don't provide and information on deliveries.

      Business Response

      Date: 06/28/2024

      Thank you for reaching out and bringing this matter to our attention. We have received your complaint and our team is currently reviewing it. We take these matters very seriously and strive to provide the best service possible to our customers. If you have any additional information or would like to discuss this matter further, please feel free to contact us directly at ********************************* We are committed to resolving this issue promptly and to your satisfaction.
      Thank you for your patience and understanding.
      -JW Logistics 

    • Initial Complaint

      Date:08/23/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have attempted to contact them by phone, email & thru their website about delivery of tracking number ************. No one ever answers the customer service phone number. I also contacted ********** (who I purchased the item from) and they were unable to get anyone on the phone as well using multiple phone numbers. The tracking shows delivery dates that have come and gone with no other information. The last tracking information has delivery scheduled for August 14th. I have not received my item and would like it to be delivered asap.

      Business Response

      Date: 06/28/2024

      Thank you for reaching out and bringing this matter to our attention. We have received your complaint and our team is currently reviewing it. We take these matters very seriously and strive to provide the best service possible to our customers. If you have any additional information or would like to discuss this matter further, please feel free to contact us directly at ********************************* We are committed to resolving this issue promptly and to your satisfaction.
      Thank you for your patience and understanding.
      -JW Logistics 

    • Initial Complaint

      Date:08/22/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a purchase date of a rolling tool chest of last month. I was given today's date as date of delivery. I took off work to be home for this delivery. Received a text that it would not be delivered and no future date given. If this is not resolved, I will seek refund from seller and let them deal with this company.

      Customer Answer

      Date: 08/22/2023

      Since my initial complaint, the business has contacted me and this may be resolved by Thursday. 

      Jw

      Customer Answer

      Date: 09/21/2023

      Since my initial complaint, the business has contacted me and this may be resolved by Thursday. 

      Jw

    • Initial Complaint

      Date:08/21/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a vanity from ********** on 7/14, it was received by JW Logistics Columbus on 7/22. I paid extra for white glove delivery. I have tried contacting JWL by phone and email inquiring about the status of the delivery and I have not gotten one response. According to ********** JWL has changed my estimated delivery date several time without explanation. I was told by ********** two different times that JWL advised them that I would be receiving a call within ***** hours to schedule delivery which never occurred. ********** also stated they created a delivery escalation ticket and spoke with the management of JWL who again stated that I would be receiving a call within ***** hours which also never occurred. At this point JWL has been in possession of my vanity for a month and has yet to contact with about a delivery date. I cannot even receive a refund on my order since it is still stuck in transit. At this point I would drive their Columbus facility and pick up the vanity myself. I just need my vanity to complete my remodel project. Thank you for your time and assistance.

      Customer Answer

      Date: 11/09/2023

      I never received the item, it ended up being dropped at the wrong address per *********** I was never contacted by the company nor did they ever return any calls or emails. I canceled the ordered and re ordered a new item through a different company. Terrible experience and no customer service at all. Awful company 

    J.W. Logistics, LLC is NOT a BBB Accredited Business.

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