We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Logistics

J.W. Logistics, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Logistics.

Complaints

This profile includes complaints for J.W. Logistics, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

J.W. Logistics, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 90 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/21/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order (Reference #************) for a generator through ********** on 7/26/23. Delivery date was supposed to be 8/4/23. I contacted ********** customer service and then was told delivery date would be 8/15/23. The tracking I was given showing the delivery date has increased almost daily and now says delivery date of 8/26/23. I tried contacting JWLogistics via phone and email but they dont answer or return either. A note: This is the third generator I ordered. The first arrived badly damaged (pictures attached) and was returned. The second I was told was lost by the carrier and now this third one is taking a month. JWLogistics is a terrible company!

      Customer Answer

      Date: 11/09/2023

      This complaint has not been addressed at all. Not by the company or by BBB. 

      Customer Answer

      Date: 11/17/2023

      I have not heard from the company at all.

      Customer Answer

      Date: 02/03/2024

      I have not heard from them at all. Nothing.

      Business Response

      Date: 06/28/2024

      Thank you for reaching out and bringing this matter to our attention. We have received your complaint and our team is currently reviewing it. We take these matters very seriously and strive to provide the best service possible to our customers. If you have any additional information or would like to discuss this matter further, please feel free to contact us directly at ********************************* We are committed to resolving this issue promptly and to your satisfaction.
      Thank you for your patience and understanding.
      -JW Logistics 

      Customer Answer

      Date: 06/28/2024

      I am rejecting this response because:   It has been well over eight months since they have responded and never addressed the actual issue. My package never arrived and I never received any communications from them. 

    • Initial Complaint

      Date:08/16/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a tiller from ********** on July 26, ****. It has been sitting in a warehouse about 50 miles from my house, JW Logistics will not allow me to come get it and I have a delivery date of August 9, 2023. They will not return calls or emails, I just want a refund or my tiller. The phone numbers listed on their website are never answered, it goes straight to voicemail every time called. I checked with **** and they can't cancel the purchase without delivery of product. I never received the tiller and I need the money back on my card so I can just rent one.

      Customer Answer

      Date: 11/09/2023

      My tiller arrived, two months late, but it's here and I am pleased with it so far.  It seems to be a quality piece of equipment.  Now if the rain would stop I could use it.  Can you guys help with the weather?  Thank you, ********************

       

      Customer Answer

      Date: 11/15/2023

      My tiller arrived, two months late, but it's here and I am pleased with it so far.  It seems to be a quality piece of equipment.  Now if the rain would stop I could use it.  Can you guys help with the weather?  Thank you, ********************

    • Initial Complaint

      Date:08/16/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is about the shipping company JW Logistics out of *********** **.I ordered a sliding glass door May 20, 2023. It arrived at this distribution center on June 15th, 2 months ago. They are not delivering it and are not answering phones or emails. They called once 2 weeks ago to see if we got our door a couple days prior. We said no. (They are supposed to call before they deliver it.) Said they would call us back in 15 minutes. No call. Yesterday we got a call saying it will be delivered today, Monday Aug. 14th. We stayed home all day, no delivery and no phone call. They still will not answer their phone or email. We purchased this from *********** they are having trouble with a lot of peoples orders getting delivered with this company. They cant seem to get any answers out of this company (JW Logistics) either.

      Business Response

      Date: 01/26/2024

      Hello-

      We sincerely apologize for the frustrating experience with our delivery service. Your feedback is crucial, and we're sorry for the lack of communication and delays.
      We are actively investigating the issues you raised and taking immediate steps to enhance our services. If you're willing, please provide your order details so we can reach out personally to make things right. 
      We appreciate your patience and regret any inconvenience caused.

      - **** Logistics

    • Initial Complaint

      Date:08/09/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a generator from ********** that according to tracking information was received by JW Logistics. Delivery date was August 2nd and have yet to receive the item or any updates from JW. I filed a case with ********** and they have not been able to get in contact with ** to get any updates. I have also personally reached out to ** via phone call (cant speak to a person just able to leave a message), email, and left a message through their chat option with no response. Definitely frustrating when even the retailer that you purchased your item from is not even able to contact the delivery company!

      Business Response

      Date: 06/28/2024

      Thank you for reaching out and bringing this matter to our attention. We have received your complaint and our team is currently reviewing it. We take these matters very seriously and strive to provide the best service possible to our customers. If you have any additional information or would like to discuss this matter further, please feel free to contact us directly at ********************************* We are committed to resolving this issue promptly and to your satisfaction.
      Thank you for your patience and understanding.
      -JW Logistics 

    • Initial Complaint

      Date:08/07/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been waiting since 7/24 for our delivery. We have left 4 messages on voice mails and multiple on chat that isn't staffed with live people. ********** has also been trying to locate the merchandise as well as no tracking information available.

      Customer Answer

      Date: 11/09/2023

      We still have not gotten any response from them. Ended up getting a refund from the vendor who used them.

      Customer Answer

      Date: 11/15/2023

      We still have not gotten any response from them. Ended up getting a refund from the vendor who used them.

    • Initial Complaint

      Date:08/07/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      JW Logistics is utilized by ********** as a third party delivery service. I initially purchased a Rheem hot water heater on July 13, with a delivery date of July 24. According to the JW Logistics website, tracking my reference number, the delivery date stated July 31. I contacted (voicemail) the local *********************************** branch on July 18. No answer, left a message, and no reply. I contacted them again on July 20 (voicemail), once again no answer, left a message and no reply. Then I took their suggestion on their recording to email them. No response. Emailed them again on July 22, still no response. By now the tracking information showed a delivery date of Aug 1. The next day it was pushed to Aug 2, and the next day it was pushed to Aug *****you see the pattern. I contacted ********** on July 28, who also attempted to contact the local JW Logistics branch, in which they received the same run around. They cancelled my order as a "failure to deliver", refunded me, and then ordered another one, this time with ******* shipment. The same thing happened. On July 30, their tracking system showed a delivery date of Aug 8. The next day it showed a delivery date of Aug 9, and the next day showed a delivery date of Aug 10..;.you see the pattern. I don't have a problem with deliveries being pushed back, but at least return the customers emails or phone calls. Horrible customer service, and I would suggest that ********** stop using them for their delivery service.

      Business Response

      Date: 06/28/2024

      Thank you for reaching out and bringing this matter to our attention. We have received your complaint and our team is currently reviewing it. We take these matters very seriously and strive to provide the best service possible to our customers. If you have any additional information or would like to discuss this matter further, please feel free to contact us directly at ********************************* We are committed to resolving this issue promptly and to your satisfaction.
      Thank you for your patience and understanding.
      -JW Logistics 

    • Initial Complaint

      Date:08/04/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has received my items from wayfair and for some reason they have decided to keep it in their warehouse. I called wayfair and they said the dinning table has been in okc since July 25. I had to cancel my event last weekend because of JW logistics incompetency. With all the terrible reviews they have I dont understand why ******* still use them.I need my items delivered to me today.

      Business Response

      Date: 06/28/2024

      Thank you for reaching out and bringing this matter to our attention. We have received your complaint and our team is currently reviewing it. We take these matters very seriously and strive to provide the best service possible to our customers. If you have any additional information or would like to discuss this matter further, please feel free to contact us directly at ********************************* We are committed to resolving this issue promptly and to your satisfaction.
      Thank you for your patience and understanding.
      -JW Logistics 

    • Initial Complaint

      Date:08/04/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered Delta Classic 500 60 in. x ****************************************************** High Gloss White from ********** on 7/21/23. Tracking showed the item shipped and with a delivery date of 7/27/23. Today is 8/1/23 and the tracking still shows 7/27 for delivery. JW Logistics is sitting on this delivery. ********** and myself have made several calls for several days and no one answers the phone or returns calls. On JW Logistics website, the tracking changed to 8/2 delivery, then 8/6, and now 8/9. I have a big hole in my bathroom, unable to use, due to this not being delivered promptly. No one can tell me when the delivery will be made. ********** offered a cancellation, but i can't be refunded until the item is shipped back to the ********** fullfillment center in **********. If it has taken 2 weeks and i still don't have delivery, how long before it is sent back and received by **********. I am out the money for a replacement until then.

      Customer Answer

      Date: 08/04/2023

      I received the shipment after filing the complaint.  They still never returned any phone calls.  I will never order something from ********** again or anyone using JW Logisitics.

    • Initial Complaint

      Date:08/03/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase a Husky 84" mobile tool cheat matte Blue in color on June 23 of 2023 and to this day July 31 still no delivery of the tool chest. Notified ********** they been working on it but with no success. Every time I go to **** Logistics to check the reference number the date keeps changing day after day. I've tried calling them numerous times left messages and no one has called back, furthermore, I don't think ********** has got any answers when they call.

      Customer Answer

      Date: 08/08/2023

      I made other attempts to jw logistics and still failed to call back. I ended up calling ********** regarding this issue and they decided since I couldn't get in touch with them, they canceled this other and refunded the cost back to me. As I wrote this jw logistics still hasn't made any calls to me or even to **********.  

      Customer Answer

      Date: 11/09/2023

      I made other attempts to jw logistics and still failed to call back. I ended up calling ********** regarding this issue and they decided since I couldn't get in touch with them, they canceled this other and refunded the cost back to me. As I wrote this jw logistics still hasn't made any calls to me or even to **********. 

    • Initial Complaint

      Date:08/03/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DO NOT EVER USE JW LOGISTICS. They are the most incompetent service I have ever encountered and all of the complaints on here are spot on. I ordered a $1,500 dresser for our new home. It was supposed to be delivered and said out of delivery between 2-6pm on 7/21/23. They called to let us know on 7/21 that they "couldn't locate our package" at the facility and would deliver it the following week. I called on Wednesday 7/26 after sending multiple emails and leaving voicemails with no answer or returned emails. A guy named ***** finally answered the phone and claimed they had located my package. He said the "team" was in a meeting going over routes and the only thing he could do was put the folder on their desk when they were done and that they would delivery it the next day or Friday and I would receive an updated delivery time. To no surprise, nothing happened. No update no delivery, they app still says out for delivery on Friday 7/21. They have my dresser and are just deciding not to delivery it to me and have LIED to me twice now. Based on the dozens on complaints on BBB website, i'm not expecting for them to deliver it anytime soon and there is no possible way to get ahold of them. DO NOT USE JW LOGISTICS AT ALL COST. LIARS AND A HORRIBLE COMPANY.

      Business Response

      Date: 06/28/2024

      Thank you for reaching out and bringing this matter to our attention. We have received your complaint and our team is currently reviewing it. We take these matters very seriously and strive to provide the best service possible to our customers. If you have any additional information or would like to discuss this matter further, please feel free to contact us directly at ********************************* We are committed to resolving this issue promptly and to your satisfaction.
      Thank you for your patience and understanding.
      -JW Logistics 

    J.W. Logistics, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.