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Business Profile

Logistics

J.W. Logistics, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Logistics.

Reviews

This profile includes reviews for J.W. Logistics, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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J.W. Logistics, LLC has 2 locations, listed below.

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    Customer Review Ratings

    3.48

    Average of 58 Customer Reviews

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    Review Details

    • Daniel B

      Date: 08/25/2022

      Sergio in Las Vegas (LAS) did an excellent job in delivering my master bath vanity. Very happy with the communication prior to the delivery, and the time frame of the delivery. The item actually arrived 2 days early.

    • Brisa B

      Date: 08/17/2022

      Excellent customer service, careful and professional delivery. Called ahead to assure availability. Waited for us to check the items were in perfect condition.

    • Fernando P

      Date: 08/10/2022

      Fernando P

      Date: 08/10/2022

      Item came broken. They took it out of the box and left it inside the home like they were supposed to. Left the boc outside and left. Just inspected it and the cabinet is broken in the front.

      J.W. Logistics, LLC

      Date: 08/12/2022

      Hi *********
      We are sorry for your experience with your delivery. We did create a case with Home Depot to advise them that we received your order with damage to the box. We were advised to deliver the item to you and confirm if you would like to accept or refuse the order. After removing the item our delivery team assumed that you did accept the delivery and left the item. For the type of delivery that you have we do not take the box or any wrapping items with us. I do apologize that our delivery team did not fully investigate the item to confirm if any damage was done. We thank you for your feedback and if there is anything else that we can assist you with please let us know.

      J.W. Logistics, LLC

      Date: 08/15/2022

      Hi *********
      We apologize for your experience. Thank you for speaking with our customer service representative and discussing the delivery with us. As we explained we did notice that we received your item from Home Depot and the box was damaged and they advised us to deliver your item. We will speak with our drivers and explain that they should have stayed to have you look over the item longer to confirm if you wanted to keep the item or refuse it. If you need further assistance please reach out to us again at ***************@jwlogistics.com.

    • Lori D

      Date: 08/09/2022

      Lori D

      Date: 08/09/2022

      Waited , 15 years to order a replacement bay window. Had other offers, but Andersen is the best, RIGHT!!!! Paid almost double what other window companies were quoting. The order was made through Home Depot in Blaine. This is suppose to be an energy efficient window. It came with the two by fours showing, no upper or lower or inside covering. This was reported to Home Depot immediately, however, no resolution or response after 5 weeks. Andersen window takes no responsibility at all. They say the window was suppose to come that way and there was a package missing - blaming it all on the shipper, JW Logistics Operations LLC. There was no tracking number and after 5 weeks the package is still missing. We had to purchase parts to finish the installation of the window.

      J.W. Logistics, LLC

      Date: 08/12/2022

      Hi *****
      I do apologize for your experience and would like to assist you. Please reach out to me at ***************@jwlogistics.com and provide us with your order information.

    • Maryann S

      Date: 08/03/2022

      Maryann S

      Date: 08/03/2022

      I'll start off by saying why does Wayfair use this company this is the most poorly run company ever they change your delivery date several times without notice when they finally say they're going to deliver your product they tell you to be home for a certain period of time and yet they never show and no call once again when you try to contact the company you cannot get through to the line you have to leave a message and they never call you back! Wayfair has lost my business now because if they're going to use a company like JW logistics and they don't have my business

      J.W. Logistics, LLC

      Date: 08/04/2022

      Hi ********
      I do apologize to hear about your experience and would like to assist you. Please reach out to me at ***************@jwlogistics.com so we can discuss your order.

    • Alan C

      Date: 07/19/2022

      The 2 guys did well. No dings or dents. Helped me put it in my garage. Thanx again.

    • Lindsay R

      Date: 07/14/2022

      Everyone is blaming the delivery team for things that have nothing to do with them. You're upset with Home Depot not the contractor hired to deliver. Delays are just a sign of the times. I have ordered lots of furniture from Wayfair and had excellent delivery with JW Logistics every time.

    • Karen H

      Date: 07/14/2022

      I truly hope that Sergio and his assistant receives this compliment. Sergio is amazing! He called to let us know that they were on their way with the delivery. I met them at the door. The assistant gave a pleasant wave and Sergio had the friendliest smile. They were quick and efficient. I wasn't sure if they would place the item in the house. But not only in the house, it was placed in the room it needed to be. Nicest folks EVER! If we ever need a delivery thru HD, it HAS TO BE SERGIO that makes the delivery. What a wonderful experience. Thank you so much, Sergio. You guys are the BEST!

    J.W. Logistics, LLC is NOT a BBB Accredited Business.

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