We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Logistics

J.W. Logistics, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Logistics.

Reviews

This profile includes reviews for J.W. Logistics, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

J.W. Logistics, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    3.48

    Average of 58 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Janay D.

      Date: 12/19/2022

      Janay D.

      Date: 12/19/2022

      Thus company has had a delivery request for two weeks and refuses to delivery my furniture. I have had three attempts to get my bedroom furniture and every delivery time scheduled this company is a no call - no show. Full of excuses and difficult to even get a hold of. At what point do you get a lawyer from a poor and bad company.

      J.W. Logistics, LLC

      Date: 12/20/2022

      Hi *****,
      I am sorry to hear about your experience and would be happy to help you get this resolved. Please send an email to ******************************* and include you order number along with your address so I can look into your order. I look forward to hearing from you soon!

    • James M

      Date: 12/08/2022

      The personnel were friendly and quick in their work but the tool chest I ordered was loaded and carried on its side. The packaging specifically notes which side should be up. Setting the 600 lbs hollow metal chest on its side seems to have made the top shift and is binding when moving it up and down.

    • William E

      Date: 11/30/2022

      Our first encounter with **** Logistics, ***************** was when ********** chose them to make the delivery of two bathroom vanities that we ordered on Sep 16, 2022. They were delivered to ****Logistics two weeks later. A smaller vanity additional cabinet was safely delivered by **** We received the two vanities on Oct 14, 2022 and one was damaged beyond repair After conferring with both the manufacturer and **********, we reordered one vanity to replace the one destroyed by **** Logistics on Oct 17, 2022 Confirmed received at **** Logistics on Nov 7, 2022 No attempt to deliver or communicate with me until I called to see about the status on Nov 10, 2022 First scheduled delivery was Nov 21, 2022. Unfortunately, they failed to load it on the truck, so after waiting all day, they arrived around 5:00 PM and were attempting to offload a barn door, that was not ours. After searching the truck they said they must have left our cabinet on the dock. We have no way to know if it was offloaded to an unknown address or really just left on their dock. We were again notified that **** Logistics would deliver our cabinet (between 8:00 AM and 8:00 PM) on Nov 29, 2022 That did not happen Then we were notified that it would be delivered on Nov 30, 2022 (again between 8:00 AM and 8:00 PM). After noon on Nov 30, 2022 I received a notice that "********** did not deliver other pieces so they could not deliver our cabinet". There were no other pieces to this order. I have initiated another claim with ********** and am awaiting confirmation of adjustment. We have worked with other freight companies in the 55 years we have been married, having made a number of moves both in and out of the military and without doubt **** Logistics is the worst we have ever encountered. They very seldom have anyone to even answer their phone, instead requiring us to leave a message that "will be responded to within one business day". That does not happen either.

    • John T

      Date: 11/24/2022

      **************worker arrived at about 5 pm and hand-trucked the water heater into my garage to my selected location. I appreciate that after I requested delivery to be after 1 pm, the delivery was after that time. And **** called me about 30 minutes prior to delivery to alert me that he was on the way. I also appreciate the delivery being made 5 days earlier then the estimated delivery date provided shortly after I placed the order.

    • Dorothy R

      Date: 10/29/2022

      Dorothy R

      Date: 10/29/2022

      They delivered a vanity to ** from *********** They said it would come yesterday between 12 and 4 and they would give us 30 minutes notice. We had to be home because we wanted it delivered inside - so we wait around and wait around and nothing. They call last night and apologized, saying they are short staffed and rescheduled for today between 8 and 12. So again we wait around half the day, tried to call and couldnt get through, so we gave up. At some point today, probably 3 hours after we were expecting it, it showed up on our front porch. They didnt call or text to notify me like they said they would so it could be delivered inside, they just left it on the front porch. So unreliable and so much time wasted waiting for them. Of course, ********** doesnt care because they arent responsible for delivery.

      J.W. Logistics, LLC

      Date: 11/01/2022

      Hi *******,
      I do apologize for your experience and lack of communication. Our local manager will reach out to you to discuss these issues and help get them resolved as soon as possible.

    • Bev B

      Date: 10/04/2022

      On time great service. Very pleased with service from ********

    • Monica C

      Date: 10/02/2022

      I received a courtesy call from delivery member prior to order arrival and my item was placed as requested. Very pleased with service and purchase. Thank you so much!

    • John J

      Date: 09/21/2022

      Our delivery person **** was excellent. He delivered our cabinets to our house in ********* in a timely and efficient way . He called us when he was on his way over and said he'd be there in 15 minutes. He was as good as his word. Once he arrived, he and his partner had our cabinets off the truck and in ********** within 30 minutes. We are very impressed with his professionalism and customer service. Thank you.

    • Lillian T

      Date: 08/31/2022

      Sergio delivered and put it just where I requested. Great job. Thank you!!!

    • Janet O

      Date: 08/26/2022

      Twice I had a large online order from Home Depot go missing between the store and JW Logistics where it never arrived. The orders either never left Home Depot or were sidelined by the trucking company who was to deliver it to JW Logistics. I decided to try and contact JW Logistics and was connected to Kelli. Even though this was not their fault, Kelli was amazing offering to walk me through it and she even arranged a three-way call with Home Depot's Resolutions Department. Kelli was patient and courteous even though I know I was crabby. It was so gratifying to work with someone who went above and beyond. Her input and assistance was greatly appreciated.

    J.W. Logistics, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.