Complaints

This profile includes complaints for Kubota Tractor Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Kubota Tractor Corporation has 18 locations, listed below.

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  Kubota Tractor Corporation

  1000 Kubota Dr Grapevine, TX 76051-2334

• 

  Kubota Tractor Corporation

  30901 W 191st St. Edgerton, KS 66030

• 

  Kubota Manufacturing

  2715 Ramsey Rd Gainesville, GA 30501-7526

• 

  Kubota Tractor Corporation

  PO Box 7695 Columbus, OH 43207-0695

• 

  Kubota Tractor Corporation

  PO Box 13429 Columbus, OH 43213-0429

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kubota came out and got my lawn mower for repossession for being behind little to under ****** on a payment. They locked my account the minute I got behind, and sent Avante to handle what I owed, I told avante to call me and Id pay my payment on Thursday. On Saturday they took my lawn mower, and now expect me to pay $7,000.00 they didnt let me explain that my wife had a premature baby, that I was hospitalized and have all documentation to why I got behind on my payment, I offered to pay the payment and ********** draft and they refused and stated I had to pay it off. Moral of story all Kubota cares about is their money. The guy who repossessed it stated that people stole during Covid. Well that doesnt mean to just take because of one payment behind, and no where in contact does it say they are able to.

  Business Response

  Date: 11/03/2022

  Someone from Kubota Credit will reach out to ************** and attempt to come to a solution that is agreeable to both parties.  

• Initial Complaint

  Date:10/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern on October 11, 2022, Kubota Manufacturing in ***********, ** racially discriminated against me. I was coerced into a drug test but I was the only employee singled out. I am filing a complaint with the eeoc. But i wanted to make sure it is on record because the **** website is not allowing me to schedule an interview right so I must wait until later today (Monday October 17 2022).

  Business Response

  Date: 10/24/2022

  To Whom It May ******** Thank you for allowing Kubota Tractor Corporation an opportunity to review your concerns. We have forwarded your concerns to Kubota Manufacturer of America to further investigate this matter, and someone from Human resource will be in contact with you. If you have any further please contact your Human resource office of the location that you were employed. 

   

  Thanks

  ***************************

  Lead, Customer Satisfaction

• Initial Complaint

  Date:10/13/2022

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  KUBOTA WILL NOT RESPOND BACK TO MY LETTERS REGARDIN THIS FRUADULENT ACCOUNT. I HAVE SENT THE COMPANY THREE FTC REPORTS 1 BEING NOTARIZE KUBOTA HAS BEEN REMOVED OFF OF TWO OTHER CREDIT REPORTING AGENCIES BUT HAS NOT BEEN REMOVED OFF OF MY TRANSUNION I have also sent codes 15 usc code **** (a-2,4 and 15 usc ****n,o this infomation thats reporting is causing stress to me and my credit report being denied of credit

  Business Response

  Date: 10/18/2022

  On April 21, 2022, Kubota Credit sent ******************** a fraud package so we could investigate her claim.  As of today, we not have receive the requested information.  If she will provide the requested information, we will be glad to reopen our investigation.  

  Customer Answer

  Date: 11/04/2022

  Complaint: 18207326
  
  I am rejecting this response because:re: again this account is fraud according to the law 15usc 1681s2 responsibilities of furnisher of information to consumer reporting agency's a charge off is considered income not **** its a tax write off which means you got paid from your build in insurance15usc **** determination of finance charge TAX FRAUD please send me a date of when a **** form was sent for claimed income which income can not bed reported on a consumer credit report i did not give consent to add my information on MY consumer report. You have defrauded me for the last time notice to agents is notice to principle notice to principle is notice to agant SUBMITTING TO THE ATTORNY GENERAL after ALREADY CONTACTIN THE BBB BFPB OF HOW IVE BEEN DEFRAUDED . SF-95 DAMAGE AND INJURIES REPORTING TO THE *** OF MY FACTUAL CLAIMS.BY LAW ALL 3 CREDIT REPORTS SHOULD REFLECT THE SAME INFORMAION FOR ALL 3 BEAURS I HAVE SENT YOU KUBOTA FTC REPORTS WITH NOTARIZED ENDINGS I WAS UNAWARE THAT MY CONSUMER RIGHTS WERE BEING VIOLATED I DEMAND THE **** INTERNAL DOCUMENTS.I WOULD LIKE A SIGNATURE WITH QUESTIONS ANSWERED FROM THE PERSON SAY I OWE THE **** NOT THE *** NOT THE CFOTHE ACTUAL CORPORATION THATS ACCUSING ME.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a tractor from ****** equipment in **** ******** the dealer was excellent to work with. At 22 hours we had an engine issue and they replaced an injector. . At 74 hours less than 2 years old we have another major issue with the engine and it was found at the engine was not timed properly when it was made it has multiple systems damage and Kubota refuses to replace the engine they want to repair it the dealer says they're not sure that they can repair it and I don't want them to repair it at less than 100 hours with two engine failures it needs to be changed they have drugged their feet going on 8 weeks with no resolution. I will not accept anything except for them to change the engine due to the fact there's so much damage to the one that's in there. This is a 20 plus $1,000 tractor it's an excellent condition I've maintained it well and my business is suffered I've had to go buy a used tractor to keep my business going because of this.

  Business Response

  Date: 10/13/2022

  To Whom It May ******** Thank you for allowing Kubota Tractor Corporation to review and respond to your concerns. After, the investigation with Crown and Kubota Warranty a this time based on the information submitted to warranty their isn't enough documentation of damage to the current engine to approve coverage for a replacement engine. The compression test were within specs and it has been recommended that they replace broken or damaged parts. Allow us to apologize for any inconvenience this may have caused you, and appreciate you giving us the opportunity to serve you as a Kubota Customer.

   

  Thanks

  ***************************

  Lead, Customer Satisfaction

• Initial Complaint

  Date:10/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I open and account with this company 04/05/2016. The account went into a charge off on 08/31/2017. I have not received a ****c for this cancellation of debt. And they are still reporting on my credit report. 15 U.S. Code ****- speaks about the FINANCE CHARGE, built into the finance charge is an INSURANCE that protects the LENDER in the EVENT that the OBLIGOR defaults.I defaulted, and what that simply means is that you got the INSURANCE money.

  Business Response

  Date: 10/17/2022

  Kubota Credit Corporation, U.S.A. (KCC) is in receipt of your complaint filed with the BBB, received on 10/10/22, regarding alleged errors in your credit report.  We have conducted an investigation and would like to offer the following response:
  
  Our records show that ************************** entered into a Retail Installment Contract (RIC) on 04/05/2016 from ******** Equipment for a term of 60 months beginning on 05/05/2016 and assigned to KCC.
  
  Just over 14 months into the **** ********************** stopped making payments and went into default.  No other payments were received by KCC and the equipment was never returned or recovered.  In November of 2019, after several attempts to recover the equipment and/or amount owed, the account was charged-off.  A Cancellation of Debt was reported to the ************************ and Form ****-C was subsequently sent to ***********************
  
  Furthermore,KCC has verified with all three (3) credit reporting agencies, that *********************** account is reporting in accordance with Fair Credit Reporting Act (FCRA) and the Credit Reporting Resource Guide (****) guidelines.
  
  As of the date of this response, KCC considers this matter closed.  If you can provide additional documentation to merit reopening this investigation or have any questions or concerns, please forward these documents to KCC directly and we will take the necessary steps to ensure a further investigation is carried out.
  
  

• Initial Complaint

  Date:09/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/14/19 we purchased a Kubota tractor from Champlain Valley Equipment for $25,078.74 and financed the purchase through Kubota Credit Corp. (joint account ****** and ************************* - Acct #********). We have continued to make all timely payments on the account. Due to unforeseen circumstances (my husband had a heart attack on 7/4/21 followed by triple bypass which had him out of work for 3 months) - because of the significant medical bills and being out of work for 3 months ***************************** had to file bankruptcy in 12/19/21. We did not include this account in the bk and chose to retain and pay (see copy of ** petition) which we have done since original purchase. The account is still open and all payments have been made and is currently due for 10/18/22. Kubota Credit has reported to my (*************************) credit agencies that the account is closed and discharged through the bankruptcy (which was my husband's **). This account was NOT discharged thru the ** and is currently open. Kubota Credit has also indicated on my credit report that the no payments were made in 2022 which is also incorrect. On 9/15/22 my credit score was 738. On 9/17/22 Kubota Credit flagged my account as Chapter 7 Bankruptcy Discharged/Account closed resulting in my credit score dropping to 664. I have filed 4 disputes with Experian (9/18, 9/22, 9/26, 9/27/22) and each time the dispute is closed because Kubota indicated the info is correct. I called Kubota several times (9/19, 9/21, 9/27/22) requesting they correct the information and they continue to say they didn't enter the information, which is not true. Because of Kubota's incorrect information added to my credit report, my credit score has been negatively impacted. In short, the account is still open, not discharged thru my husband's **, and all payments have been made (see payment histsory uploaded) and currently due for 10/18/22.

  Business Response

  Date: 10/13/2022

  Kubota Credit investigated the credit reporting claims and made the necessary adjustments to ensure the credit reporting is accurate both now and moving forward. 

• Initial Complaint

  Date:09/23/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for credit to buy a compact tractor from Kubota and was denied credit. My credit score is good and time on the job and income was good. I was told that I didnt have enough credit for which I just bought a new home, and had a personal loan that was paid off and I also financed my camper I have no late payments. I believe theres some discrimination going on with this financial institution.

  Business Response

  Date: 09/26/2022

  KCC will send an Adverse Action Notice in accordance with Fair Credit Reporting Act (FCRA) requirements.  Within this notice, it will list the key factors for the denial.  KCC also does not discriminate against credit applicants on the basis of race, color, religion, national origin, ***, marital status, or age.

  Customer Answer

  Date: 09/26/2022

  Complaint: 18121072
  
  I am rejecting this response because:
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:09/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed a tractor, trailer and other implements from Kubota Credit in 2019. On July 13th 2022 I paid off the trailer from the loan. At that time, I was told I would have an email within 24 hours with a letter of guarantee that the trailer had been paid off and then I would receive the Certificate or origin for the trailer within 2 weeks. The next week I called and was told it would take 48 hours to receive the email. A few days later I called and was told my email was incorrect which was the only email I have ever had affiliated with my account so there is no way the email was not correct. After still not receiving the email after another 48 hours I called again and was told that it takes a week to send the email, by this time the certificate of origin should have arrived and when I asked they stated it would be 6-8 weeks from the time it was paid off. September 7th 2022 was 8 weeks since the date it was paid off. Literally every time I call I am told different time frames of how long it takes to receive both the email and the certificate in mail. Each customer service person states that whatever time frame the previous person gave me was incorrect then tells me a longer time frame.Still to this date September 22nd 2022 I have not received an email or the certificate of origin for the trailer I purchased.

  Business Response

  Date: 09/26/2022

  Someone from Kubota Credit will reach out to ************** today to resolve this issue.  

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2020 Kubota M5660 SU 4 wheel drive. I have a problem with kubota covering under warranty fuel injectors. I have as today been told that my tractor problem is water in my fuel that caused damaged fuel injectors. I completely disagree with this. I have had my fuel checked and no issue. Further more the mechanics checked for fuel problems and said my fuel pump and fuel system looked great. With fuel filter also having no issues. Now with over a month injectors sent off and they are saying heavily pitted to water in fuel. My word against Kubota. I feel there are some default injectors and this is the way the make me pay out of pocket and they dont have to stand behind their warranty.

  Business Response

  Date: 10/05/2022

  Thank you for allowing Kubota Tractor Corporation an opportunity to investigate your concern. Further investigation will take place and once resolution has been determine we will respond back with that information.

   

  Thanks

  ***************************

  Lead, Customer Satisfaction

  Customer Answer

  Date: 10/06/2022

  Complaint: 18060225
  
  I am rejecting this response because:This matter has been told to me that they are looking into it for 2 months. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:09/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  yes i bought a kubota tractor bx **** was paying on it my wife had passed away and i was hit with a hard ship beyond my controll was paying them and thy sent it to collection and now thy want to repo it ive been trying to pay them but wont take my money the guy was rude and told me to have my son arrested this is wrong and notne of there business about my son told them i would file bankrupancy thy said go for it will file and injunkshion agenst you wow never in my life have i deald with this

  Business Response

  Date: 09/09/2022

  Thank you for bringing this matter to our attention.  As Kubota Credit Corporation (KCC) values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible.  While KCC cannot respond publicly to the customer's concerns out of respect for the customer's privacy, KCC has completed a thorough investigation of this matter.  The customer should contact KCC directly should there be any additional questions or concerns.