Complaints

This profile includes complaints for Kubota Tractor Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kubota Tractor Corporation

  1000 Kubota Dr Grapevine, TX 76051-2334

• 

  Kubota Tractor Corporation

  PO Box 2046 Grapevine, TX 76099-2046

• 

  Kubota Tractor Corp

  1175 S. Guild Avenue Lodi, CA 95240

• 

  Kubota Engine America Corp

  505 Schelter Rd Lincolnshire, IL 60069-4220

• 

  Kubota Tractor Corporation - Northern Division

  6300 At One Kubota Way Groveport, OH 43125-1186

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new kabota tractor now with under 50 hours on it caught fire because of the DEF regen. This caused ***** dollars of damage And kabota Corp will not even return my calls. Terrible customer service and support will NEVER buy another Kabota tractor.

  Business Response

  Date: 05/18/2023

  To Whom It May ******************* you for bring this situation to the attention of Kubota ********************************* Please allow us some addition time to investigate this matter. Once we have finished our investigation, we then will follow back up with the BBB with our decision. If you have any additional question or concerns please don't hesitate to give ** a call at ************.

   

  Thanks

  ****************

  Lead Customer Satisfaction

   

  Customer Answer

  Date: 05/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  Date:05/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kubota has run my credit at least three times a week for six to seven months because I became late on my payments. I was in contact with them on a regular basis and was told that my credit will be ruined because of my late payments. My credit score has dropped by 200 points!!!!I was even contacted by a repossession company on behalf of Kubota, threatening me with violence and destruction of my property.

  Business Response

  Date: 05/08/2023

  Thank you for bringing this matter to our attention.  As Kubota Credit Corporation (KCC) values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible.  While KCC cannot respond publicly to the customer's concerns out of respect for the customer's privacy, KCC has completed a thorough investigation of this matter.  The customer should contact KCC directly should there be any additional questions or concerns at ************.  

  Customer Answer

  Date: 05/08/2023

  Complaint: 20010582
  
  I am rejecting this response because: I am no longer a customer and nothing has been resolved.
  
  Regards,
  
  ***************************

  Business Response

  Date: 05/09/2023

  KCC has investigated the complaint.  We find the accounts are reported correctly so no corrections will be made.  

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our Kubota a little over a year ago, never had problems with it. All of a sudden from one day to the next the tractor began blowing smoke from the motor. We are still paying on the tractor and have 3 year warranty, however Kawasaki is refusing to fix the issue. We then tried an insurance claim which was also denied because there is no physical damage to the machine. We drove 45 minutes to our dealer to try and get a resolution, however were being told theres nothing they can do and we STILL have to pay for a tractor we dont have (its at the dealer where we thought it would be fixed) and doesnt work or ruin our credit because of this faulty machine. Ive gone in circles for over two months now and STILL have NO RESOLUTION and NO TRACTOR. Someone needs to do something about this! I will never recommend Kubota to anyone again! Whats the point of having 3-year warranty if its not going to cover ANYTHING?! Please tell me what to do.

  Business Response

  Date: 05/04/2023

  Customer Complaint ID ********

   

  To Whom It May ******** Kubota ******************************** has received your complaint. Please allow ** some time to further investigate this matter. Some additional information is needed. Please provide the name of your selling dealer or the name of the dealer where it is being serviced. Also, please include the model and serial number of your ********************. Once we've received this information we will then be able to begin the investigation to gather more information and inform you of what the next step towards resolution will be. If you have any question please contact Kubota ******************************** at ************.

   

  Thanks

  ****************

  Lead, Customer Satisfaction

  Customer Answer

  Date: 05/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  Date:04/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to start out by saying that Kubota has been our trusted brand of equipment for my lawn and tree business for many years. It disappoints me to have to say that our company recently purchased a faulty brand new Kubota **** SVL skid steer from the ***** Tractor and Equipment Company in ********. After only 4 hours of operational use, it seems that the machine is now obsolete and needs a replacement ECM computer. I have been told that the motherboard can not be replaced and that I pretty much wasted $72,000. Frustration is an understatement, considering Kubota has been a reputable company for so many years. I continue to scratch my head and wonder how a machine that is less than 6 months old with 4 hours of run time can be deemed un-fixable. If Kubota doesnt want to stand behind the equipment they produce, I would hope they would at least give a refund for the time and money wasted on this machine. I pray this issue is resolved quickly and professionally. Thank you for your time.

  Business Response

  Date: 04/18/2023

  To Whom It May Concern, 

  Kubota recommends the customer contact his selling dealer to inquiry about a refund or exchange. Kubota warranty will stand behind any manufacturing/workmanship defects. Currently, a ECU is on order for this customer and the dealer is waiting for the part to come in and upon the arrive of the part the dealer will work towards getting the part installed and the machine fixed. If customer has any additional questions or concerns please have them to contact their Kubota Dealer.

   

  Thanks

  ***************************

  Lead, Customer Satisfaction

  Customer Answer

  Date: 04/25/2023

  Complaint: 19934918
  
  To whom it may concern
  Attention *************************** Lead, Customer Satisfaction
  

  It was my hope to resolve this issue in a professional and respectable way however, upon receiving the response from my companys complaint I asked my office manager to contact Kubota corporate to see if we could get something settled in an attempt to resolve this matter outside of the BBB.
  She spoke with a man named ****** for about 25 minutes during that she was told that there has been a delay in production of the ****

  Regrettably, she was told that the manufacturing facility located in ***** has not fulfilled their production order.  ****** also said that per an email between ******* and *** last name unknown because ****** said he couldnt tell us his last name. Disclosed that     April 3rd the chips should be delivered mid-April and we are in the last week of April and it is not here this call took place on April 19th 2023.
  
  Unfortunately,this regrettable performance reflects poorly on your entire corporation. I am very dissatisfied with how Kubota is handling this matter. At this point Id like to just get a new machine or a refund. Every day that this $72000 machine continues to be an expensive lawn ornament my company is losing money. I need to get this resolved.  If I can supply any other information, please let me know. 
  

  Regards,
  
  ***********************

  Business Response

  Date: 04/28/2023

  **************,  Please allow me to apologize for any inconvenience this may have caused you. Spoke with ***** at St ****** Equipment and he let me know that the part for your SVL97 has come in that the repair has been completed. Your unit is ready for pick up.

  We sincerely appreciate your interest in Kubota products, and look forward to counting you among our many satisfied customers.

   

  Thanks

  ***************************

  Lead, Customer Satisfaction
  

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Do NOT purchase a Kubota if you want a company to not stand behind their products and warranty! I feel like people should know how Kubota treats their loyal customers & not have to go through what we are right now. We have purchased 5 pieces of Kubota equipment and several attachments from Oakway Tractor in ********** over the last roughly 10 years. We have had 2 skid steers in the past few years & the most recent one being only 18 months old with **** hours on the machine. The first ****75 skidsteer we purchased had engine problems and Oakway could not get a new engine for over a year. In our line of work he can not be down a machine so he traded the ****75 with engine problems in for a new ********. The NEW ******** is only 18 months old with **** ************ say it needs a new ********************************************* along with Oakway Tractor does not want to stand behind their **** hr/24month warranty! They want us to pay $33k+ for a new engine. They also want to point the finger at our insurance company to be the ones to cover the engine instead of Kubota warranty coverage which is absurd! It makes me sick to know that they do honest & hardworking people this way & try to get away with it. Kubota warranty is not worth the piece of paper that its written on if they dont cover their equipment during the warranty period. Along with the dealership putting everything on us to try & get Kubota Corporation to cover the engine. Its a known fact Kubota has issues with their engines but it is easier to point the finger at others instead of standing behind their ******************** We will NEVER own another Kubota or anything with a Kubota engine in it ever again if Kubota does not stand behind their warranty! We have reached out to Kubota corporation via email and voicemails but we have yet to be contacted after 3 weeks of trying to get answers. Please feel free to share with your family and friends so it saves them the headache & financial burden of dealing with Kubota with their lemons.

  Business Response

  Date: 04/05/2023

  To Whom It May ******** Please allow me some additional time to investigate customer concerns. 

   

  Thanks 

  ***************************

  Lead, Customer Satisfaction

  Customer Answer

  Date: 04/06/2023

  Complaint: 19878253
  
  I am rejecting this response because: The machine has been down four weeks as of today. I have tried for four weeks to get this resolved and have yet to be able to.
  
  Regards,
  
  B *******

  Business Response

  Date: 04/07/2023

  To Whom It *** ************************************************************ Warranty is intended to cover defects in materials or workmanship within the specified timeframe.  The unit in question was overheated to the point of engine failure.  The unit was inspected by our local Kubota dealership, Oakway Tractor.  The customer indicated to Oakway that the ******************** overheat warning light was observed and disregarded and the machine use continued.  The onboard computer for the machine recorded 5 instances of error code E9115.  This code description is "Coolant temperature too high, EGR system will not function.  Reduce engine load immediately to reduce coolant temperature."  Additionally, the radiator shows signs of dirt/dust build up as well as bent fins.  

   

  Debris buildup on the radiator that causes an overheat is not a warrantable failure, it is the customer's responsibility to maintain the machine properly.  Additionally, the customer continued to use the machine while it was overheating.  The complete Kubota Limited Warranty is available to download from this link

  *********************************************************************************

   

  Regards,

   

  ***********************

  Kubota Tractor Corporation

  Customer Satisfaction Manager

• Initial Complaint

  Date:02/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is in regards to a transaction that occurred 12/29/20. I was only made aware of the problem explained below as of 02/2023. This is the reason resolution was not pursued prior to this date. On 12/29/20 I traded in my Kubota MX5800HST Tractor to RDO Equipment in ********, **. The tractor was surrendered to RDO Equipment on 12/30/20 as I purchased a **** Deere tractor to replace the Kubota. RDO Equipment was responsible for paying off my Monthly installment loan to Kubota Credit in the amount of $25,506.20. A payoff letter was obtained from Kubota Credit Corporation prior to the purchase of the **** Deere which was valid until 01/13/21 for the payoff amount of $25,506.20. I did not receive a release of lien or paid in full documentation. After the transaction was completed with ***************************** I received 1 letter from Kubota Credit Corporation following the Kubota MX5800HST dated 01/19/21 stating there was a remaining balance in the amount of $275.56 on my account. The last payment to my account was on 01/19/21 in the amount of $25,506.20. I thought this was a mistake as they received the payoff in full amount. I received a 2nd letter from Kubota dated 06/25/21 which stated as of that date there was a payoff balance of $379.13 showing the last payment received on 01/19/21 in the amount of $25,506.20. On 07/10/21 I contacted RDO Equipment and spoke to ********************* who was our sales representative for the sale/trade in of our Kubota Tractor. ***** let me know there was a problem with a lien release on the Kubota from the *** as it was listed as collateral to the ***. I looked back at my records, I completed the necessary paperwork to release the lien with the *** on 01/08/21. On 08/06/21 I contacted Kubota Credit Corporation and spoke to *****************************. She requested that I email a copy of the wire transfer paperwork from RDO for the sale of the Kubota MX5800HST as Kubota was claiming the wire transfer payment was not received on my loan until after the Payoff letter period on 01/19/21 which caused a remaining balance. On 08/06/21@ 7:20 a.m I received the wire transfer information from RDO Equipment via email from *********************. Their finance department recommended I contact Kubota for the problem with my loan having a remaining balance and not being paid in full. 08/06/21 @ 3:02 p.m. I emailed the requested paperwork to ***************************** at ************************************ I never received any further correspondence from Kubota Credit Corporation. On 02/03/23 I received my 2022 Interest statement from Kubota Credit Corporation which shows $0.00 interest paid ion loan #******** with End of year balance of $1595.48. I immediately contacted Kubota Credit Corporation and RDO Equipment regarding this balance. RDO blamed Kubota which led me to call customer service. I spoke to Risk manager ******* at Extension ****. ******* stated that a same day wire transfer was initiated by RDO Equipment on 01/19/21 which was after the payoff letter expiration. Due to having a simple interest loan since the balance was not paid off prior to 01/13/21 by RDO Equipment the balance continued to accrue interest and insurance. Kubota has expressed they are willing to waive $556.00 of these fees on my account. RDO has expressed they will pay the necessary account fees for the period of 01/13/21-01/19/21 which total $60.00. I did not receive ANY correspondence from them to indicate this balance remained unpaid or was not written off. Kubota should have contacted me after my phone call and email on 08/06/21 if they documentation I submitted was not sufficient. I am requesting Kubota Credit to waive ALL of the fees charged to my account from 01/19/21 - present due to their negligence in handling my loan.

  Business Response

  Date: 03/01/2023

  To Whom It May ***************** will close the account without additional payments.
  

   

  Thanks

  ***************************

  Lead, Customer Satisfaction

  Customer Answer

  Date: 03/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** And ***********************

• Initial Complaint

  Date:01/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2 machines from central kubota within the last year. On both occasions I was denied US Army Veteran discounts even though they exist. I request Veteran discounts as a matter of standard operating procedures anywhere I shop. The second machine I purchased was sold to me under fraudulent circumstances. Everyone at central kubota, including the owner ***** has acknowledged I was drunk and high. He called me and told me he believed me himself. My sobriety date is 12/8/2022. The email address that was used for me to sign the contract is not an email address I recognize. I guess I signed, although i dont recall. I have called kubota over ********************************************************** about the email on record and the terms of the contract. I have called kubota 10+ times requesting a copy of both contracts and they refuse to send me full copies. They refuse to discuss the warranty and insurance terms with me, only misleading me about the length of coverages. They have misled me several times by pretending to be each others supervisor. ****? *******? *******? ******? Who knows for sure. They broke their commitment countless times to call me back within the 72 hour ***************** guarantee have when I filed a formal complaint. Im left to wonder what is wrong with me. Is it that Im a veteran? Is it that Im Hispanic? Am I too tall? Is it that Im sober now? The BBB system doesnt accept desired outcomes properly so Ill state that I would like an explanation of charges and a refund.

  Business Response

  Date: 01/24/2023

  Since KCC's response contains confidential information, it was mailed directly to *****************  
  

  Customer Answer

  Date: 01/26/2023

  Complaint: 18806659
  
  I am rejecting this response because: 1. Kubota sent incomplete documentation.  There are several origination documents missing that they failed to send.  2. The documentation they sent has the incorrect sales person listed on it or its the incorrect documentation altogether. The only sales person I ever talked to was *********************.  Ive never met a *****************************.  Not sure who that person is or what he/she looks like.  3. Kubota refuses to review or discuss any agreements with me and continues to mislead me about what government agency could help resolve these inconsistencies.  4. Kubota refuses to acknowledge wether they offer Veteran discounts.  They also fail explain why I was denied those benefits, even though I asked for them.  5. Kubota refuses to discuss terms of their warranty & insurance with me. They continue to give me incorrect dates of coverage and deny me my rights to cancel them. 
  

  
  Regards,
  
  *********************

  Business Response

  Date: 02/10/2023

  KCC sent copies of the Retail Installment Contract ("***") and a copy of the Kubota Tractor Corporation warranty information.  KCC would be happy to send any other documentation **************** would like to review.  If he will let KCC know exactly what documents he would like to review, we will be glad to provide them.  
  
  
  As stated previously, the *** originated at the dealership between **************** and the dealer and was assigned to KCC.  ***************************** is the owner of the dealership so it would not be uncommon for him to sign the ***.  We also would like to reiterate that any discounts to the sales price would have been negotiated prior to the assignment of the ***.
  

  Customer Answer

  Date: 02/13/2023

  Complaint: 18806659
  
  I am rejecting this response because:  I continue to pray for relief.  
  1. kubota has not sent me all origination documents.  Have not received warranty documents.  In fact, I do not know what coverage I have or dont have on these machines.  I do not know the dates of coverage.

  2. Kubota has not gone over the origination documents with me.  It has not been explained to me in any manner.  When I call, they hang up or refuse to discuss it with me.  Ive started to register complaints on their website so that it is all documented.

  3. Kubota claims that my original email address is **************************** however thats a nonexistent email address.  Dont think its ever existed and definitely not an email address Ive ever used.  I fail to recognize how an agreement can be signed from a nonexistent email address.
  

  4. kubota has not voided the agreement and refunded me.

   

  I will continue to pray and hope *** touches their heart.

   

  
  Regards,
  
  *********************

  Business Response

  Date: 02/24/2023

  Kubota Credit is in direct contact with **************** in an attempt to resolve his issues.  

  Customer Answer

  Date: 03/01/2023

  Complaint: 18806659
  
  I am rejecting this response because:  as of 3/1/23, kubota has still not provided all origination documentation to me.  They say they will, but then break the commitments.  They have still not explained the agreements to me as requested.  The dealership is now refusing to send me warranty repair records.  I feel they have retaliated and locked me out of my online access to their payment system.  I now have call and pay a fee to make payments or Im forced to pay via a representative.  The representatives have mis documented my payment once on 1/31/23 and I was then assessed a late fee.  They subsequently charged me another late fee in late February for a late fee that they said occurred in December.  I have requested at least 3 times for them to ***** me online access to these accounts and they refuse to do so.
  
  Regards,
  
  *********************

  Business Response

  Date: 03/07/2023

  Action has been taken to restore ******************** online access.  He should have access in the next few days.  Kubota Credit feels all of his document requests have been fulfilled, therefore the matter is now considered closed.  Kubota Credit will not respond to any further BBB complaints or rejections submitted by *****************
  

  Customer Answer

  Date: 03/07/2023

  Complaint: 18806659
  
  I am rejecting this response because:  Thanks for stating that online access will be granted.  Since all commitments have been broken by Kubota, Im left to assume that my access will not be granted.  The fact is that they cannot produce the documents I requested or they are aware that the documents pertaining to the sale are fraudulent.  Will proceed to file a complaint with the ***** attorney generals office to get the documents.  Will concurrently contact the arbitrator so that they can request the documents.  Those documents exist for other customers, not sure why they dont exist for me.

  
  Regards,
  
  *********************

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kubota Dealer: Townline Equipment Sales took my *** in August of 2022 for maintenance and said it needed a new oil gasket. The *** was returned on August 30, 2022 and it shook so violently when started that it couldn't be driven. When notified of the violent shaking, Townline Equipment stated it was probably the motor mount. An invoice for the work was presented on 9/21/22 for $1785.23 which was paid. Knowing the *** was not shaking violently when Townline took it for service I doubted their skills and contacted *****************, another Kubota dealer, to make the necessary repairs. To date, nothing has been repaired because the dealer said they need to work with a Kubota representative to try to figure out what the problem is. It is now December 30, 2022, the *** is still not fixed, the Kubota Corporation has been contacted on 12/21/2022 and 12/27/2022. The company is "working with a local representative" and they have "assigned the case". I have purchased 3 tractors and recently a zero turn lawnmower. I have not had this horrible service until August. Speaking with ***************** today, they will not give me the name of the representative and are "hopeful" that the problem is the pump because Townline didn't bleed the diesel correctly. They refuse to give me the name of the representative so I can talk to him directly. ***** needs to send the bill to Townline Equipment for payment because they caused the problem, but I can't talk to anyone about it because they refuse to give me the name. If possible, please help me to get my *** back in good working order or exchange it for a new one at no cost to me. At this point I am not confident that anyone can fix it so it needs to be replaced.

  Business Response

  Date: 01/06/2023

  Thank you for Contacting Kubota ********************************* We have received your Complaint as of which we are asking for some additional time to investigate this matter. In the mean time we are for your patience while doing so, or feel free to continue to work with your Kubota Dealership for possible resolution. 

   

  Thank You

  ***************************

  Lead, Customer Satisfaction

  Customer Answer

  Date: 01/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

  Customer Answer

  Date: 02/03/2023

  Complaint: ********
  
  I am rejecting this response because:
  

  I submitted a complaint, #********, regarding the Kubota Credit Corporation.  *********** was contacted and requested more time which I agreed to which caused the case to be closed.  At this time I have been contacted by the company asking me to agree to have them diagnose and possibly fix my tractor, however they refuse to give me an estimate for cost of diagnosis and potential repair.  At this time they told me they didn't diagnose "they way we normally do because we let the information drive the diagnosis."  I have now been without my tractor for 5 months, been charged $2,820.13 for a tractor that I gave them in good working condition and they returned in non working condition and still haven't repaired.  Is there anything at all that can be done?  I have also submitted complaints to the Attorney General and Kubota.  Kubota Corporation took the complaint but have not contacted me and I have no faith that they will step up and do the right thing.
  Thank you for your time,

  Regards,
  
  ***********************

  Business Response

  Date: 02/26/2023

  Thanks you for allowing us the time to review your case.

  Kubota has been investigating this case along side Salem Farm Equipment and Townline Equipment, and after further investigation it has been determine that the customer wants an exact cost to diagnose and complete the repair. The customer was informed that this was impossible as we do not know the root cause of the issue
  meaning we do not know what the repair may entail. We are aware the customer was working with 2 different dealer trying to get to resolution not knowing that it was the same unit questioning assistance. ***************** (the second dealer) did not find any issues with the engine during the diagnostics that were completed which may be causing the vibration. As of today nothing is being done on this unit. The customer did not grant ********** to complete any work beyond what had been completed on January 14 when we had the phone conversation with the customer. Without customer ********** to proceed the unit was reassembled  the unit has been parked outside and the machines awaiting work line up at the dealership. If the customer is willing and ready to move forward please have them to contact ***** as they will be will to discuss steps towards moving forward.

   

  Thanks

  ***************************

  Lead, Customer Satisfaction

  Customer Answer

  Date: 02/28/2023

  Complaint: 18643045
  
  I am rejecting this response because:

  At no time did I EVER ask for an "exact cost to diagnose and complete the repair".  I did ask for an estimated cost to diagnose the tractor.  I don't think that is an unreasonable request.  For example, they should know how long it would take to test something such as a transmission and how much they charge per hour.  I have a tractor that has an estimated value of approximately $17,000.00 and I don't want to spend $20,000.00 to fix something that a Kubota dealer damaged. ***************** also stated to me on January 14, 2023 that a "District Sales Manager"  would be contacting me to discuss possibly trading the *** for a new one, to date no one has contacted me.  They don't need to contact me at this point because I will never purchase another piece of equipment from such an irreputable company.  To date, two Kubota dealerships have "worked" on my tractor and had it in their possession since August 2022 and it is now February 28, 2023 and still no tractor and no end in sight.   So far, ***************** has replaced the motor mounts, the fuel injector pump and reinstalled the vibration damper and the *** continues to be damaged.  On January 14, *************** Supply doesn't know what the damage is, what the potential cost could be to fix it, how to fix it or if it can even be fixed.  Should I just take this to court?
  
  Regards,
  
  ***********************

  Business Response

  Date: 03/01/2023

  To Whom It May ******** The Kubota ************* Manager is willing to work something out with the customer. In order to do so the customer would need to contact Salem Farm to discuss her options. The *** is not customer facing and all communication will come through the dealer or Kubota ********************************* If the customer decides that this is resolve and wishes not to proceed any further at least communicate that to the dealer so they know this matter can be considered close and resolve to the best of their ability.

   

  Thanks

  ***************************

  Lead, Customer Satisfaction

  Customer Answer

  Date: 03/03/2023

  Complaint: 18643045
  
  I am rejecting this response because: Kubota Corporation needs to take responsibility for their dealerships.  Townline Equipment damaged my RTV and ***************** refuses to give an estimate for diagnosis.  A certified Kubota dealership took my RTV for service in August 2022 and returned it damaged.  It has been in the care of certified dealerships for 6 months and I need to be made whole. 
  
  Regards,
  
  ***********************

  Customer Answer

  Date: 03/26/2023

  [A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.  

  Regards,

  ***********************

• Initial Complaint

  Date:12/22/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have mailed out 3 checks in the amount more than the monthly loan that kubota said they did not receive. Which explains why it is still in my account. Are these payment hung up somewhere or are they sitting within the company? Collections has been notified. Not much left owed on this loan why are there issues now? I can have my attny do some research at kubota expense. The following are the pmnts sent and are ***

  Business Response

  Date: 12/22/2022

  Kubota Credit will look into ******************' issues.  After the research is complete, someone will reach out to discuss the results.  

  Customer Answer

  Date: 12/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is ONLY satisfactory to me WHEN these harassing collection calls END. I have 3 checks out there and I will not pay any ***** fee to stop EACH check. I am, however going to be mailing out a check again today and sending it reqistered certified, RETURN RECEIPT which has to be signed for, from now on. Much cheaper than stop payment fees. Any further collection calls from either entities when I have documented proof of sent payments will be ha dled by an attorney. No fault of ours when payments were sent.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:12/13/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After receiving a letter in the mail regarding my account, I spoke with an agent who informed me that I needed to renew the ach end date on my account in order to continue auto draft. In order to do that, she stated that she needed to take payment first for the month of September so that my account could be unlocked and I could adjust the ach dates. I agreed, and the agent said she would complete payment with the ach info already on file and that my account should be cleared in the next few days in order to adjust the dates. Unfortunately the agent transposed one of the ach numbers incorrectly inputting and 8 instead of a 3. This caused the payment to be reversed, which I subsequently found out after receiving another letter in the mail. I called customer service and then made another payment with a new agent who explained to me what happened. Now, in the middle of trying to purchase a home my credit score has tanked because the error of the first agent. Ive called and spoken with three different individuals to get this late payment removed to no avail. They admit fault and they are able to see based on the records that it was an error on their end with the payment but as of yet they have not removed the late payment from my credit files with all three bureaus. I should not have to pay for someone elses mistake. My credit score has been reduced by more than 100 points due to this error.

  Business Response

  Date: 12/14/2022

  The account reporting was updated as Mr. ************ has requested.  Please note it make take up to ten business days for the update to on his credit reports.  

  Customer Answer

  Date: 12/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, however, I kindly request that this case remain opened until the issue has been fully resolved with the credit bureaus.  It has not been updated as of yet even after disputing it through *********** on Dec 12.  I will send an update as soon as the 10 days expire as to whether it was completed.
  Regards,
  
  *************************