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Business Profile

Apartments

Asset Living

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Asset Living's headquarters and its corporate-owned locations. To view all corporate locations, see

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Asset Living has 103 locations, listed below.

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    Customer Complaints Summary

    • 436 total complaints in the last 3 years.
    • 134 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/15/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged a utility bill of $200, which was not the portion that I used, and this was brought to the attention of the apartment Oct 7th when it was issued. Nothing was done to fix the issue or activate the correct number of tenants in the apartment, despite my bringing awareness to the situation. Today, November 14, 2022 I was issued another bill of $165 which also doesn't reflect my portion of utility usage. This apartment is failing to uphold proper records of its tenants and overcharging me as they move people in and out of my unit.
      I've also had a break- in my apartment due to their negligence. They allowed a third-party service worker to access the master keys and come in and out of my room, resulting in a $1300 theft. They didn't do anything or report any information concerning the charges for this person (their worker), so my insurance settlement was smaller than it could be because we didn't have any information to run with. The deductible had to be subtracted instead of dropped like it would if someone was charged.

    • Initial Complaint

      Date:10/20/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The apartments I lived in are not corporatibg with me at all! My least was suppose to be up on the 31 of aug but they told me the manager that I had to leave because someone else had already least the apartment out so with poor communication my deposits was not Giving back to me nothing was settled or agreed

    • Initial Complaint

      Date:10/20/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******** ********** are refusing to do repairs on our AC. They have maintenance men available but they're claiming they're not qualified to fix ACs. I have been without AC for 2 weeks now and it has gotten up to 90 degrees in my apartment. It's affecting my health because I'm constantly getting headaches and I'm fatigue due to the heat I'm being forced to live in. I've called so many times in the last week and no one has helped. Something needs to be done about this because I shouldn't have to suffer because they didn't hire the proper people.

    • Initial Complaint

      Date:10/04/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My lease ended on 03/06/22. I had a written agreement with them to pay 1010.00 plus trash/ water utilities fee Le’s they bill a month until I moved on 04/30:22. A couple of months after I moved I received a collection notice from ******** ********** ****** **** I set them my proof and letting them know I want a letter with resolution stating this won’t be add to my credit and a refund of my deposit. They sent me a letter on 09/01/22 indicating they were unable to get a response from ******* ** ********* and don’t won’t add anything to my credit. I still haven’t received a response from them nor my refund. I’m asking that you assist with getting my refund and the letter confirmation I don’t owe them anything. Thank you in advance.

    • Initial Complaint

      Date:09/12/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a subcontractor for them in state college, pa. I started working on 7/17/22 for them and was told to submit an invoice after the first week. I filed one 7/25/22 and on 8/17/22 they told me my invoicing was wrong. It is now 9/12/22 and I have yet to recieve a penny. They are saying a possible 2 weeks till I receive a payment. I lost my house, my lights were shut off, gas shut off etc. All while this company owes me over 50k dollars. They don't answer calls etc but will only answer an email. They have been the worst company I have ever had to deal with and will never do business again.

    • Initial Complaint

      Date:09/09/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved to an apt with multiple needed repairs that weren’t and are not done it’s been 45 days. I have a roach infested stove. If I use the top stove they come the oven and if I use the oven they come out of the top stove. They left roach eggs in the sink and on the floor the day I moved in. As well as they have discriminated and put my newborn in jeopardy because of the bugs. I want to move from this property immediately and have a $0 balance when I do.

    • Initial Complaint

      Date:09/09/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First asked for 50$ app fee then asked for 250$ for processing then asked for 100$ for collateral without letting me see the property till day of. Hole in cabinets where dishwasher supposed to be structural damage at front windows where obvious water issues. Totally unprofessional and rude employee named Tonia called me a liar and tried to cover her ass while talking over me the entire time. Have tried corporate with no reply. Understand the 50$ gone but remainder balance is thievery. Worst customer service in my 60 yrs.

    • Initial Complaint

      Date:09/01/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I were residents of an apartment complex owned by Asset Living in ******* **. We lived there for two years, and in that time never had a single late rent or utility payment. We received a final account balance statement for $61 on August 2nd, 2022, after we moved out of our apartment. We sent a check in the mail to the complex, per the final account balance statement instructions. The final statement said that we had 30 days to pay the balance or it could be sent to collections. Asset Living sent our account to collections before the 30 day period had elapsed. We found out because our apartment complex went to cash the check and close out our account and saw that their parent company, Asset Living, had sent it to collections early, before the bill was even technically due. We were not allowed to pay the bill online, and were told we had to either send a check or cash. Had it been possible to pay it online we would have and could have avoided this, but instead the company decided to send it to collections early and now we have to contact a debt collection agency over a debt that wasn't even actually due yet.

    • Initial Complaint

      Date:08/30/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I lived in ******** ******** ** ***** ****** *** Upon moving out, I was charged almost $500 for damages, which to me seemed a bit outrageous. Upon emailing the company, and many phone calls that were not returned, they are not willing to provide me proof that the repairs were done. They said they cannot send an invoice for the repairs, and I have not received any pictures of the completed work. I am reluctant to pay $500 for something that there is no proof of. I hope to get an explanation.

    • Initial Complaint

      Date:08/20/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I put in a work order due to my ceiling leaking in my bathroom above the sink on July 11 but 11 days later I still didn't get a response (I sent another one to show it has gotten worse). On August 4, I saw a email showing that the first one was completed but no explanation to the cause. Four days later (the 8th), the second one was completed but the problem is that the water damage wasn't assessed in my apartment. Due to the problem, I haven't been able to eat as much due to the mold that has grown and gnats being produced by it on a daily basis. This problem is affecting my health (physical and mental) in a way that my breathing is being affected.

    Asset Living is NOT a BBB Accredited Business.

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