Complaints

This profile includes complaints for Camden Properties Trust's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Camden Properties Trust

  3 Greenway Plz Ste 1300 Houston, TX 77046-0391

• 

  Camden Properties Trust

  12025 Richmond Ave Houston, TX 77082-2465

• 

  Camden Properties Trust

  12410 W Little York Rd Houston, TX 77041-4305

• 

  Camden Properties Trust

  4790 NW 107th Ave Doral, FL 33178-1871

• 

  Camden Properties Trust

  801 NW 108th Ave Plantation, FL 33324-6095

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am still waiting for my rent refund check $1,338.76).....
  I provided my address to mail it to :
  ***** * ***** ***** ****** **** *** 1**
  ********** ** **********
  
  I talked to staff at the Camden Legacy and they promised me to take care of this issue but I haven't heard anything yet.
  
  Still waiting for my check for the amount of $1,338.76 ......

  Business Response

  Date: 09/05/2022

  Camden placed a stop payment on the check issued for this tenant's refund;  then reissued and mailed to the address provided in the body of this complaint.  The check has already been cashed by the former tenant.  Camden considers this matter resolved.

  Customer Answer

  Date: 09/09/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:08/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Consumer is requesting these charges be removed from final bill:
  
  Full Apartment Paint $121.97
  Damaged Door Knob in Guest Bedroom $15.32
  
  1. Full Apartment Paint: Apt. complex is requesting payment for paint. Nonetheless:
  A. Resident requested paint from front office and front office provided paint that did not match.
  i. Resident covered small areas that were barely noticeable but since the paint did not match it was not possible to leave the apartment in the same condition
  B. Resident also wrote a service ticket for the service team to take a look at one particular spot in one of the bathrooms
  i. Ticket Request ID: ******-1, Request Date: 7/22/2022 12:17 PM
  ii. Service team stated no issues - they mentioned apartment would be painted in any case.
  iii. Service team also looked at other areas in the apt, including some areas mentioned by the front office. Again they stated they saw no issues.
  
  2. Damaged Door Knob: Apt. complex is requesting payment for door knob
  A. Door knobs don’t have enough clearance in the guest room.
  i. Looking at a simple diagram this lack of clearance can be shown without being in the room
  B. Since there is not enough clearance, interaction is expected. If the knobs get tangled, there is virtually no safe way to separate them.

  Business Response

  Date: 08/22/2022

  Mr. ******** apartment was left in a condition in which a full contract paint was necessary.  Attempting to touch up older, faded, lived in paint with brand new paint often does not match and this warning is always given to residents that choose to "touch up" their walls.  This said there were many spaces (photos attached) that were not touched up in which the condition of the walls can be seen.  The paint was charged back on a prorated basis, based on a 2 year life of the paint.  Mr. ****** was only charged a prorated portion of the overall charge.  This means that Camden actually paid about double what was charged to Mr. ****** to have the apartment professionally painted upon move out.  The decision to pay more for something than the company could recoup would not be made unless it was deemed necessary.  The service request in question (screenshot attached) was in regards to what Mr. ****** reported as water damage in the bathroom and had nothing to do with the overall paint for the turnover of the apartment, and therefore has no bearing on this complaint.  In some floorplans, the arrangement of the rooms/doors is such that 2 doors can not be open at the same time, and as with all doors, you must use caution by closing one before opening another.  For the knob to be tangled as reported, the door would have had to have been opened and/or closed with extreme force to cause this damage.  The door knob was damaged (photos attached) in a way that was not "normal" wear, and therefore charged back at the cost of replacement.  No installation charge was charged.

  Customer Answer

  Date: 08/23/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  Many thanks for your assistance! 
  I did not see any logical explanation from Camden that would convince me the charges are reasonable.
  Overall, I hope the exchange is utilized to protect other customers from unreasonable charges from Camden apartments.
  
  First one should point out this business has an F rating by the BBB. Is not surprising. 
  
  
  1. The explanation of the paint provided in red below is not specified in the contract. 
  Specifically, their statement “If the walls were not damaged or dirty in a way that was outside of normal wear, the customer would not need to do 
  anything and our team would be able to do a spray touch up paint upon turnover” is not in the contract.
  Therefore, as the customer made every reasonable attempt utilizing the touch up paint provided by them, is not reasonable to charge the customer.
  
  ticket below submitted the week of departure:
  • Ticket Request ID: ******-1, Request Date: 7/22/2022 12:17 PM
  • Service team stated no issues - they mentioned apartment would be painted in any case.
  
  • Service team also looked at other areas in the apt, including some areas mentioned by the front office.
  Again they stated they saw no issues.
  
  2. As the interaction is due to a design flaw in the layout of the apartment, it is not reasonable to charge the customer. For example, no one would sell a car with a part that has friction with the pavement and then expect the customer to accept the damages due to the design flaw.
  
  
  
   
  

  Business Response

  Date: 08/25/2022

  After reviewing the additional information, each item outlined was addressed and responded to in the initial response from Camden.  The charges assessed were warranted as initially outlined with provided documentation.  As of 08/23/2022, Mr. ****** has paid the final charges on he account and no longer has a balance with Camden Dulles Station.  We have considered this matter closed at this time.

  Customer Answer

  Date: 08/26/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  Camden should refund money to customer. 
  
  No logical explanation from Camden to support the charges are reasonable.

  Pictures showed normal wear and tear.

  This business has an F rating from the BBB it is clear Camden burdens the customers with unreasonable charges.   

  As short summary:
  
  
  1.  Camden statement “If the walls were not damaged or dirty in a way that was outside of normal wear, the customer would not need to do  
      anything and our team would be able to do a spray touch up paint upon turnover” is not in the contract.
  
  2. As the interaction is due to a design flaw in the layout of the apartment, it is not reasonable to charge the customer. 
     For example, no one would sell a car  with a part that has friction with the pavement and then expect the customer to accept the damages due to the    
     design flaw.
  

• Initial Complaint

  Date:08/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is ******* **** from **** ***** ***** *** **** ******* ** ***** . The July rent has been cleared, what I owe is the Aug rent. According to the contract and billing informatoin attached, the rent not received by the management by the fifth day of the month is 773.73$. There is no way the 5% penalty late fee of the Aug rent to be 77.95$. Remember, I am moving out on the 16th. I don't owe the whole month rent.
  
  I raise this question to your office agent but received no explanation but keep repeating your company policy again and again. The could have been resolved upon mutual satisfication but apprently your business placed all blames to the tenants without even investigating about the value of the late fee. Plus, there is no reminder for the late fee ahead of the 5th for me. Your payment system is a mess I don't know when I have to pay and why I am paying all these charges. I have a very unpleasant experience with your business. And I feel obliged to share this incident with other potential tenents. Please respond to my BBB claim and google zero star review.
  
  Thank you very much,
  
  *******

  Business Response

  Date: 08/15/2022

  The lease documents state that the late fee is 5% of the monthly rent amount. This 5% late fee does not get prorated. In this particular resident's case, they did not pay the amount due on time and their account assessed a late fee. The resident contacted the office with questions regarding the late fee and the same information was provided. The full amount has since been paid. If they have any additional questions they are more than welcome to call our office again. 

  Customer Answer

  Date: 08/17/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  
  
  Regards,
  
  
  
  
  This is not acceptable. I am asking the business to specify the terms in the contract regarding "late fee is based on whole month rate and does not get prorated". I can pay the 5% late fee but only to the amount of rent I owe in that month. 

   

  Unless it is cleared specified. otherwise here is what I found in the contract.  "It is the policy of this community to assess a late payment penalty of 5% (as indicated below) for rent not received by the Management by the fifth day of the month as permitted by your lease." 

   

  If 78$ late fee is charged, based on the above term clearly stated in the contract, the rent not received by the management would be 1560$. As a matter of fact, I only owe 740$ by the fifth day of the month. The 15th day of Aug is the my move out date. 

   

  I can pay the late fee but only the correct amount calucated based on the contract and the amount of rent I owe. I will resort it to State Attorney if the business cann't specify the legal terms to justify the amount of late fee charged. This business needs to be audited. 

   

  
  

  Business Response

  Date: 08/25/2022

  Good morning *******, I see that the late fee was adjusted. Current balance is move out cleaing charge. Feel free to reach out to me at *********@camdenliving.com with any questions.
  Sincerely,

  Rob ********