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Business Profile

Apartments

Camden Properties Trust

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Camden Properties Trust's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 84 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/09/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Urine on bathroom walls when we moved in that they've did nothing about. ****** ******** Parking issues the entire time we stayed there. No security. Useless manager as of 12/9/22. Told us in writing that only the final water bill was going to be taken from security deposit, ended up being a lot more totaling +$100. From the looks of it, taking any final bills from SD isn't even legal, but I'm checking into it. Lots of vandalism. Homeless in the area. Cars parked illegally in the street. Loud cars. No speed bumps on the road into complex so people sped through and ran stop sign all the time. They forced us to change service providers and have techs in our home DURING A PANDEMIC. Told us the price wouldn't increase, but it increased twice. New service was ****** and we never got the advertised speeds. I'd really like, at a bare minimum, my full security deposit back as that was misrepresented.

      The service provider change really screwed me over as we went from a far superior type of service (fiber) to cable. My upload speed was cut to 1/25th what I had, so I could no longer work from home.

      Business Response

      Date: 12/14/2022

      To: ***** *******

       

      Per previous discussions and emails with our office, your Security Deposit was used to cover utilities that are charged by the **** ** ******** You did receive a refund in the amount of $289.10, which was processed on November 30, 2022 and mailed to the address provided at move out, **** ******* ** *** *********** ** *********** The $110.90 in utilities deducted from your security deposit covered usage dates 9/27/2022 - 11/18/2022. I have attached a copy of your Final Account Statement and lease agreement where utilities are charged and billed. If you would like to further discuss in person we can be reached in the Camden Landmark leasing office Monday - Friday 9:00 AM - 6:00 PM.    

      Business Response

      Date: 12/16/2022

      To: Better Business Bureau

      We
      have spoken to the former resident today and have come up with a solution that is
      agreeable to both parties.


      Customer Answer

      Date: 12/21/2022

      The location manager has contacted me via phone and email, and has proposed an acceptable solution that addresses my complaint in regards to the security deposit. As that is the only aspect of the overall complaint that was submitted that can be addressed after the fact, I am satisfied with closing it out. 

       


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  







       


    • Initial Complaint

      Date:11/30/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved out of my apartment at Camden Reunion Park in Apex NC on November 10th at 4-5pm. Before handing in my Keys I took Video of the Apartment to show I was leaving the apartment in good condition, if any issues would arise from move out. Laura emailed me saying i owe $162 in paint damages. I emailed back saying I had video of move out and that it didn't need to be redone. She showed me pictures of an apartment with damage to the walls were maybe someone hung pictures. This was definitely not the apartment I left. I don't know if that damage could have been after I turned in my keys. I've been looking for a lawyer but I am having a hard time finding one. So I'm reaching out to the Better business Bureau because Camden Reunion Park is using pictures of a different apartment to get extra money from me. I am hoping to send the video but if I can't attach it to this complaint please let me know where I can send it thank you. It's not the best video but there's nothing wrong with the paint other than the issues I pointed out on my move in check list. I do not have that. I think Camden has it.

      Business Response

      Date: 12/01/2022

      Hi ******,

      Thanks so much for bringing this to our attention. Please note, we would never intentionally use incorrect photos for move out inspections. We understand that mistakes may happen and would love the opportunity to look into this and provide further clarification regarding the move out inspection. Our goal is to provide the best customer service to our residents and we strive to ensure we are consistent and fair with our practices. We will be reaching out to you shortly! If you need to reach out in the meantime, please don't hesitate to contact the Leasing Office at (919)367-9544 or [email protected].

    • Initial Complaint

      Date:11/10/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an ongoing issue with the people who live above me. Since August, I have filed over 20 noise complaints with the management office, providing videos when able. I was told that since the majority of the noise takes place during the day, there wasn’t much they could do but the office staff would talk to them. Supposedly, the residents upstairs have been talked to over a dozen times, even once by the police. Supposedly there was also a lease violation issued. How many times does someone have to violate the term of our lease that states peaceful enjoyment and that TVs and stereos should not be heard outside of the residence before something besides ‘talking’ is done?

      I had install to security cameras because I don’t trust the people upstairs not to retaliate. I don’t dare park my car in my driveway overnight for fear of ending up with flat tires or worse. I don’t invite friends over for dinner because I can’t count on having a quiet evening. I work from home so I can’t even escape the noise during the day. The only way to get away from the music is to leave my apartment. The stress of this situation is taking a toll on me mentally. I barely sleep and more often than not, I have to cancel plans because I’m exhausted. I pay way too much rent to live this way.

      Something needs to be done sooner than later or I will seek legal advice.

    • Initial Complaint

      Date:10/13/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      in the month of middle of august 2022, I submitted my apartment to sublet and the people applying got approved. fast forward to 9/14/2022 after these people were approved by Camden they decided to back out. I had multiple people asking to sublet so that's ok, was just going to re-sublet to someone else. Camden called me and said that we are not allowed to sublet anymore cause they changed their policies and that we have to either stay or pay a termination fee of over $3,000. I have already signed a new lease, just cause they will not hold the new lease holder responsible now I am out over $3,000 plus a month of rent cause I have to give a 60 day notice. Additionally they said that my same apartment is going for over 600 dollars more per month now vs when I signed. It sounds like they are trying to make the $3,000 plus get higher rent.

      Customer Answer

      Date: 10/17/2022

      Better Business Bureau:



      This letter is to inform you that Camden Properties Trust has carried out to my satisfaction the resolution it proposed for my complaint, filed on 10/13/2022 and assigned ID ********.



      Regards,


    • Initial Complaint

      Date:10/10/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had numerous unresolved issues since moving into the apartment complex. I pay over $2000 in rent monthly, on time, yet my concerns have not been addressed or taken seriously. I have not been able to reach upper management or corporate and I would like out of my lease if the occurrences continue.
      1. apt I signed lease on was different and handicap modified which I did not find out until the day of move in while I had Uhaul drivers/movers waiting.
      2. malfunction in oven that caused continues loud beeping for weeks, in which I was told they were on back order and I had to stay with someone until the issue was finally fixed.
      3. Packages are constantly stolen out of mailroom so I'm having to send my orders to another location inconveniently to pick up.
      4. Maintenance has walked into my apartment on multiple occasions, after calling to complain and had them add for them to call prior to entering, however it happened once again.
      5. Finally spoke to manager who showed absolutely no concern and told me her team confirmed that they did knock and that I was basically lying when I spoke to another employee that confirmed this has happened numerous times in the past.

      Business Response

      Date: 10/11/2022

      We will contact the resident to resolve all her concerns.

    • Initial Complaint

      Date:09/18/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Camden has failed to return our security deposit for 75 days. We’ve made many attempts to contact local management. We’ve had return phone calls and promises to let corporate know that we were waiting for our money. They also charge us unfairly for a damage that was not caused by us.

      Business Response

      Date: 10/04/2022

      I have started contact with this former resident.  I see a discrepancy in the address on the complaint vs. the final account statement and perhaps that is the reason for the delay.

      I am waiting for a response from the former resident.  I will work towards resolving this matter as soon as possible.

       

    • Initial Complaint

      Date:09/18/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Theres a fire alarm issue going on in the building. This has been occurring on and off for the last week. They have yet to find a resolution. This is not the first time this has occurred. During 2021, Camden went through a series of fire alarm issues and was conducting tests during covid. This is a serious problem for residents who have to be awaken at 2am and work from home being interrupted by loud sirens. Camden continues to blame residents for there deficient fire alarms that falsely activate for non threatening reasons. Camden Thornton park in orlando doesnt seem to have this building under control.

    • Initial Complaint

      Date:09/16/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I documented the condition of the apartment as soon as I moved in. I missed the stove top stain on the first day, but I alerted the staff and maintenance came to inspect the apartment. I was told not to worry about it and that it is documented. Prior to leaving the apartment and while they charged me for really termination fee of my contract, I was told that the stove condition incident was documented. But a week after leaving, they sent me a recipe for damages to the stovetop and to the freezer door, which I have not even used. Not mentioned during the out inspection. BBB, this tact of taking advantage of people after they vacated the apartment should be addressed. I truly believe these was not fair charges exceeding $585.54 for damages that I did not cause and actually reported before moving in.

      Business Response

      Date: 09/19/2022

      Hi Mr. Aljewari,

      We apologize for any confusion that has been caused. We have removed the charges from your account and you will be issued an additional refund for the total amount charged in damages of $585.64. It will be mailed to the forwarding address you provided. 

      Sincerely,

      ******** ******* - General Manager 

    • Initial Complaint

      Date:09/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wanted to get an apartment with Camden in Costa Mesa CA. I gave them a deposit of $440.00. I went with another apartment and building and J**** Lenear canceled my application and told me I will get a check refunded to me in 3 weeks back on 6/2/22. I have been waiting for 3 months and I need a check next day aired to my address. This is the last chance before I pursue legal action with small claims court for damages.

      Business Response

      Date: 09/15/2022

      This applicant's refund was reissued on August 5th.  It was sent Certified Mail via USPS, to the last address provided by Ms. Arias.  The address has been reverified against her email  The check was returned to Camden's Corporate Office.  We can try once more to mail it to the address provided, or any alternate address Ms. Arias requests.

    • Initial Complaint

      Date:08/29/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for an apartment with this company. My application was denied. However they charged me $550 dollars. Application fee and administrative fee. The administration’s fee was not returned to me . They owe me 500.00 dollars. They are claiming that Visa has the money and **** of ******* is stating that they did not receive information required to release the money. I have been calling everyone trying to resolve the matter. No one is returning phone calls and the **** has not given me a provisional credit having the money and proof from me stating that I am due a refund of 500.00

      Business Response

      Date: 08/30/2022

      Hello, **** applied for an apartment and was denied. During the process of us returning her $500, she disputed the charge with her credit card company. It is to my understanding that the dispute was completed so we did not receive the $500. There was also an issue when she disputed the charge causing our system to give an additional $50 credit, but she actually owes us $50 for the non-refundable application fee. I have explained this to her as well and asked her to confirm with her credit card company. Not sure if she has done this or not. My accounting team is working on the issues regarding the $50 still due and we'll notify her once that is complete. 

      Thanks

      Customer Answer

      Date: 08/30/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  



      [I have not received any money and **** of ******* is stating that they have not complied with their requests one minute and the next it is still being resolved. I filed a complaint with **** of ******* and on your website. Please share this information with them so that a resolution can be reached and I am refunded.

      Basically, someone is lying. I just want my money. **** of ******* has no grounds for an investigation if they have the money according to the company and the information requested. The company had no grounds to charge me until I am paid. 

      Regards,

      **** S**** 



       


      Business Response

      Date: 09/01/2022

      Hello, to my understanding, since she disputed the charge she won't receive a credit but the charged will be removed. She needs to ask **** of ******* if the charge was removed vs. getting a credit. Since the charge was disputed by her, we did not get the funds and cannot credit back what we haven't received. Thanks 

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