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Business Profile

Disabled Access Contractors

Veterans Evaluation Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Disabled Access Contractors.

Complaints

Customer Complaints Summary

  • 29 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 03/28/2024 at 1000 am I was scheduled for an evaluation for claim made to the VA about some disabilities. was not given correct information on how the procedure was supposed to work. Missed a day of work which cost me $368 dollars. After I called to see why I was never contacted for my Tele-exam they said I was suppose to call them at special link that I never received from VES. They said they sent me the link and I went back while discussing it with *** representative and there was no email sent to me. I looked in my spam and trash email and nothing from them was there. Now they have to see if they can reschedule me which will put off my disability claim longer. All three people I talked to made me feel like it was my fault and basically called me a liar about receiving the email. This whole process has made me feel like I won't get a fair evaluation. I feel that they will retaliate against me for complaining.

  • Initial Complaint

    Date:03/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a veteran who filed a disability claim with the VA. *** was used as a third-party contractor to schedule my exams and send the results back to the **. However, upon submitting my exam to the ** from one of the providers, the information was incomplete, so the ** had to request VES to do a rework on my case. Unfortunately, *** has taken 2 months and counting to complete my case for resubmission to the VA. Unfortunately, *** is holding up my claim process where the ** cannot make a determination on my case until the rework has been submitted. *** received what they needed from the provider January 22, 2024, but as of date, they have still had my file in the ************** with not date as to when my file will be returned to the **.

  • Initial Complaint

    Date:02/06/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Veterans Evaluation Service, (VES), scheduled me for an appointment on 13 October 2023, at 11:30 AM with ******** ********, NP I attended the appointment . *** states that they mailed a reimbursement check on 1 Nov 2023. I never received the check and their web site shows the check was never cashed. I have contacted *** on several occasions and each time they say they are going to mail a new check. As of today it shows nothing about a new check being mailed on the web site. Also they are they are showing the wrong amount for the reimbursement. The amount shown is the exact amount from another appointment from a few years ago. This appointment was at a completely different address that is much further away. One customer service representative I spoke with even acknowledged this and stated the amount was incorrect and that it should be more. The company will not return my phone calls or respond to emails from me *** has a contract with the Department of Veterans affairs to schedule appointments for Veterans for ********************** exams.

  • Initial Complaint

    Date:11/21/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Veterans evaluation services was contracted by the VA to provide C&P exams for me for disability compensation . I have completed all exams over 7 weeks ago on Oct 4 2022 . I have called the company over 15 thing to find out what the delay is . Every time I call there is know clear reason other the it’s in quality control . I have asked for a Supervisor to call me . I have had no calls . This company is taking advantage of disabled veterans . A normal time frame is 7 business days for this to take place . Not 7 weeks .

  • Initial Complaint

    Date:10/12/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The V******'s A************* requested a CP exam through VES and an exam was scheduled on September 12, 2022 with Catherine L***** at 12:30pm  Glen Burnie MD which I attended on time. The results of the exam has yet to be provided to the V******'s A************* after mutable request me VA and from me calling VES.

  • Initial Complaint

    Date:09/27/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed all my exams by the end of May 2022. Every time I call I get a different story of why my file hasn’t been sent to the VA to process my claim. In august I was told it was being expedited to be send the next week. Today I get an email for a hearing exam, that I already did on May 11. When I called she said VA was asking for it so they scheduled it and then realized that the VA still doesn’t have the results of the one in may or any of my files because VES still has them and hasn’t sent them to the VA. Now no one can tell me why they haven’t sent the files to the VA. The VA tells me to call VES, VES tells a new story with each call and my VSO says call the VA. While all this is going on I still need treatment for 24 plus things I have claimed and have to pay co pays etc because I don’t have a VA rating. My retirement pay is only 2k a month take home to me and a good portion of this is going to meds office visits etc. Today I have to pay 265 dollars for a throat procedure that I have to have done every two years and it’s well documented in my file. If VES had sent my info to the VA and I had a rating I wouldn’t have to pay and I would actually be getting my money for compensation. So much for doing the BDD claim so it expedited it and you get rating right after you retire. Please send my files that you have been sitting on since may and stop lying. You told me the C&P doc didn’t sent you the file until sep 16, she showed me she sent it June 2 and you asked for a medication clarification on sep 16 and she responded immediately.

  • Initial Complaint

    Date:09/22/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    VES was contracted by the Veterans Administration to schedule and facilitate my Compensation and Pension exam. I had the exam July 13, 2022. That's almost 70 days ago. And from my understanding they have 48 hours to get these reports back and sent to the VA. The doctor that was contracted to complete my exam still hasn't finished my report. And VES has ONLY sent the doctor emails asking politely. From my understanding they have sent 10 emails and multiple calls with no response from the doctor. I am a Veteran that is close to being homeless and I am waiting on this report for a possible increase in my disability. I received a voice-mail and call from Katrina Spaulding the Veteran Liason telling me that there was nothing to be done. All I need to know is why they can't just reschedule my exam with a competent doctor. It should not take 70 days. This is blatantly incompetent and egregious on the part of VES. Katrina S. made it clear in the voice-mail and phone call that nothing has changed and will not change in the near future. And I want to know why not? Why not just reschedule me?
    Thanks in advance.

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