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Business Profile

Gas Station

BP America, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gas Station.

Complaints

This profile includes complaints for BP America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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BP America, Inc. has 175 locations, listed below.

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    Customer Complaints Summary

    • 38 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/16/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I put my money in the lottery machine.& the lottery machine was out of order. I didn't know, because I didn't see a sign saying it was out of order. That came up after the machine took my money.So I received my money back, & I was trying to get my numbers in for midday.So I asked for a quick pick 3&4 digit. & passed my money through the window & the cashier didn't give me my money back. Because he was taking other people's money & messed around & didn't give my change back.

    • Initial Complaint

      Date:09/10/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After being a customer for more than 30 years, they change their company and when doing so they made a mess of my account. For some reason they created three accounts, billed me different amounts on different accounts. None of them made sense then they fraudulently charged a credit card of mine without my authorization, it was very difficult to speak to anyone there. When I finally got in touch with someone he promised to help me and he did not. I have attached photos of all the emails which will give a full complete date break out of conversations and what they did. I just wanna be refunded the money that they fortunately charge my card and I just never want to deal with that company again.

    • Initial Complaint

      Date:09/30/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to use The ******* *** to purchase fuel. *** *** couldn't turn the pump on. I ignored *** *** and inserted my debit card in the pump. It said it was an invalid card. I went into the store and tried to use the card it said it was invalid. I ended up prepaying for $40 worth of gas with another card. when I was leaving the station, *** *** turned the pump on. so I parked my car and looked at my debit card and it put a $100 hold on my card. It has been a week and they still have not released my card. I have called the station twice and called Bp twice and they keep telling me to wait. it has been 5 business days and they still have not released my card. My card company says they can't dispute the charge because it is still pending. I need that $100, please can you help?

    • Initial Complaint

      Date:08/31/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Aug 25th 2022, me and my college bought two 640 Ounce******* ****** in the bottles. At the time I had been told that I can get the deposit back if I return the empty bottles. I asked twice ,to confirm with the guy who has a scar on his face. He told me twice that I will get the refund for the empty container when I return them, both me and my co-work heard him. I also looked around the store , found no sign say no refund only exchange for the water. Today is Aug 30th, I was trying to return the empty bottles and get the refund, but the store manager and the guy who sold me the water refused to do so, and claim only exchange and no refund. I heard the other customer had same issue during the second attempt at the store. I believe that I am not the only person has this issue . The deposit is $ 12 for each container, even this is not a big amount of the money ,but the way they tried to keep the deposit by not lying to customer is really a bad practice to do business. Even now still they refuse to put upon the sign to show no refund and only exchange, more people will fall for that trap only by mouth of their words. Please help.

    • Initial Complaint

      Date:08/10/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/10/2022 at 7:21pm I tried to purchase gasoline on pump #9. The pump started recording a charge to my purchase immediately after inputting my credit card information even though I had not even started to pump an single ounce of gasoline. I notified the store clerk, whom called the store owner regarding this issue. The store owner stated this was out of their hands and I had to contact BP the corporate office or my bank/credit card company in order to resolve my issue. The store clerk confirmed that the pump was not working and had received multiple comments from clients previously about it malfunctioning. In addition, any cameras would show that my vehicle did not in fact receive any gasoline during this 2 minute task of inputting my credit card and the nozzle being stored back onto the pump to keep the price from continuing to increase without an actual pump being actuated to deliver gasoline.

    BP America, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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