Business Profile

Home Builders

Weekley Homes, LLC

Headquarters

Complaints

This profile includes complaints for Weekley Homes, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

28 total complaints in the last 3 years.
6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/30/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing after trying to resolve this with the company or warranty side but with no success. In February of ******************************************************************************* my attic and when they came, they found a raccoon that had gone into the attic along with its 2 babies to find shelter during a cold front. We had them inspect the roof to find out how the raccoon could have gone into the roof, and they found that there is missing flashing that connects to the soffit on one side of the house entrance, leaving a very big hole, and on the other side, the flashing was very loosely installed. I reached out to the home warranty department of David Weekly since my home is a new-build, they first blamed it on their third party partner that installs soffits then blamed it on hurricane ****** that hit ******* in October 2024 saying this is now out of scope because it is an act of nature. I inspected and found images on ****** Maps (attached) taken back in May 2024 which is even before Hurricane ****** which happened in September 2024 (even before Hurricane ******) and the flashing was missing even back then. Moreover, I got a professional opinion and I was told that the flashing on both sides of the house is too far inside that it can not be impacted by winds. This was definitely missed during the construction phase of the house. I ended up paying $1500 for the wildlife company to have the raccoons removed, the attic sanitized and the hole closed since David Weekley dismissed my complaint. I had to make a decision to close out the holes so that the raccoon or other rodents don't try to come back in. Because it is not their specialty, they did a very poor job aesthetically in closing out that big hole. I need resolution and for David Weekley to take ownership of their mistakes and to remediate the situation asap.
Business Response
Date: 05/30/2025
A local manager has reached out the customer to resolve the complaint.
Initial Complaint
Date:08/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
8/29/2024 $725 paid to HVAC contractor **** Air Conditioning.We bought our home new from David Weekly at the end of March 2022. At the end of last month, July of 2024, our air conditioner wasn't cooling our house during significant heat in our area. Airview A/C came out to look at it on 8/13 and said the condenser was broken. We called David Weekley (**** ******** ************) and they agreed to look at it. They sent out **** A/C and **** also said the condenser was broken. David Weekley said they would pay half. **** A/C came over yesterday to replace the condenser and I paid half.I'm objecting because David Weekley agreed that the condenser needed to be replaced and they should have paid the full amount. At first, they said they would "take care of it" which I took to mean that there wasn't going to be any charge to us. Later, they asked us to pay half. The only reason we paid it is because it was incredibly hot and uncomfortable in our house. Basically, David Weekley took advantage of us knowing that we were hot and uncomfortable.David Weekley knew it was their fault because they offered to "take care of it' and later paid half. Since they knew it was their fault, they should have paid the full amount. It's also interesting that the **** A/C estimate was basically the same estimate that we received from Airview A/C to fix the problem. I'm wondering if **** and Weekley could have done the job for a lesser amount but didn't because we were paying half.I'm asking for a refund of $725 that I paid to **** A/C yesterday. I'm also asking a refund of $99 that I paid Airview A/C to find the problem.I'm also not quite convinced the issue's been fixed yet. It has cooled down this week a little vs. a few weeks ago.*** **** ************
Business Response
Date: 10/02/2024
At the time that the customers made their complaint, ********************** coverage for the **** system had expired. However, we offered to cover half of the labor cost of the repair and the customers accepted. Since we complied with our part of the the agreement, we consider the matter resolved.

Initial Complaint

Date:08/22/2024

Type:Service or Repair Issues

Status:

Answered

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

My wife and I purchased a home from David Weekley 3/14/24. We were assured that our home AC would be adequate for the size of our house as it seemed undersized for the house. We were assured by a David Weekley employee that the house would cool to ***** in the summer. After we purchased the house we had a meeting with the warranty employee who said that the original David Weekley employee lied to us and that their warranty is that it cools to 74 or below when it is 99 or less outside. This whole summer our house has been ***** when it has been 99 or cooler outside. We have documentation from I believe every month this summer showing that they are not meeting their warranty and that they refuse to fix the problem. They have sent the ********** 4 times to our home to "make adjustments that will help." Our house still does not cool to what we were promised and our children are miserable trying to sleep in a brand new house that we have worked hard to purchase. We would like our AC unit replaced from a 4 ton to a 5 ton unit. I have done extensive research, spoken with other home builders, and ********** employees who all agree that the unit sold to us was undersize for our home.

Business Response

Date: 09/04/2024

Repairs were performed to address the customers complaints.

Customer Answer

Date: 09/20/2024

Problem:

Desired Resolution / Outcome

Desired Resolution:

Replacement

*******************************************************************************************************************************************************************************************************

Business Response

Date: 10/02/2024

Our warranty team had the **** system inspected and determined that it is working as intended.

Customer Answer

Date: 10/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

We have known that the ** unit is working as it should but is too small for our size of house and energy efficiency. Living in a house that is 82 degrees is unacceptable and dangerous.

Regards,

Business Response

Date: 10/24/2024

We have inspected the home multiple times and confirmed that the **** system is performing as intended. Accordingly, we have exhausted all reasonable efforts to resolve the customers complaint

Customer Answer

Date: 10/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

I have discussed with one of the managers and we were not informed of the warranty prior to purchase but were guaranteed by a David Weekley representative. David Weekley continues to refuse to take responsibility for their mistake and instead want us to pay thousands of dollars to fix their mistake. We will not be satisfied until they fulfill their guarantee as presented by a David Weekley representative. We made the largest financial investment of our lives based on David Weekley's promise and have been take advantage of bait and switch business tactics. I would like to speak with their regional manager that oversees both sales and warranty. Even after months of discussion and false promises to improve the system no work has been done to improve our system.

Regards,

Business Response

Date: 11/14/2024

We have exhausted all reasonable efforts to resolve the customers complaint.

Customer Answer

Date: 11/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

I have been unable to contact the ********** for a resolution. No changes have been made to our system to remedy the problem. David Weekley has discussed an option that we would be satisfied with but this has not happened yet. A resolution is still pending.

Best,

******

[Provide details of why you are not satisfied with this resolution.]

Regards,

Business Response

Date: 12/05/2024

We have reached an agreement with the homeowner to resolve this issue.

Initial Complaint
Date:08/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please see the attached letter that explains the issues.
Business Response
Date: 08/13/2024
A local manager has contacted the customer in an effort to address the issues.
Initial Complaint
Date:06/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
David Weekly Homes attempted to build a stable ******** wall up stairs in our newly purchased home that's wobbly and not stable for a new home purchase. (This issue was observed when the frame wood was just there and after DW applied drywall over the wood frame)1. The wall is wobbly and unstable and has been mentioned in two reports by our home inspector from PDX.2. ** tried to stabilize the wall before putting on the drywall but the wall still wobbles.3. Our inspector mentioned to ** twice in reports emailed to ** and verbally told them many times about this wobbly wall and suggested for ** to hire a professional ********* to fix it.4. ** offered to fix the wobbly wall by changing the entire design of it adding unneeded pieces of hardware that would make it unpleasing and ugly.All I'm asking is for DW to knock down the poorly planned wobbly ******** wall and have a new one planned and done by a profession ********* that does not wobble.
Business Response
Date: 06/25/2024
A local manager has reached out to the customer in an effort to address the issues.
Customer Answer
Date: 06/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

David Weekly Homes has failed to build a stable guardrail wall at the top of our newly purchased townhome indoor stairs. David Weekly Homes refused to fix the wall in it's early wood development framing stages when a professional Home Inspector from *** company ***** Davidson suggested to DW that a professional ********* was needed to fix the guardrail wall to make it stable. The wall is wobbly and does not meet the **** and building code standards for 200 pound force that the wall should be able to withstand. The DW Sales Consultant Xavier ******** ********, our buying home agent **** ****, and DW builder Tom ******** all agreed collectively that the wobbly wall needed to be repaired and fixed and DW proposed a complete design change that would destroy the look and add more hardware to the wall in an attempt to stabilize the wall. I have additional emails and text message and PDX Home Inspector ***** Davidsons emails and text message available to support this claim.

Regards,
**** ****

Business Response
Date: 07/26/2024
We reached out to the customer to address the issue prior to closing. However, the customer did not respond and proceeded to close on the home as-is.
Customer Answer
Date: 08/01/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

The wall upstairs in our new townhome is wobbly and does not meet the **** 200lb force requirements and is not safe.

Regards,

Business Response
Date: 08/12/2024
We have offered to perform work in the home to address the issues. The offer is still available to the homeowner should he choose to accept it.
Initial Complaint
Date:06/19/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When David Weekley's electrician drilled hole through stud, he also drilled hole into AC drain pipe connected to a sink during constructions. Someone even wrote "hole in pipe" on the stud. Builder did not fix the pipe and covered with sheetrock. Since it's AC drain pipe inside the wall, it took many years before the mold started to show in the adjacent closet area that we use mainly as storage. Contacted builder 3 times, with photos demonstrating that hole in pipe was there during the construction, and builder covered it up without fixing it. We have been living with the AC drain pipe leak and mold brewing since Dayone we moved in. David Weekley is not interested in taking responsibilities, is not interested in coming to check it out. We have photoes and the piece of pipe with a hole that plumber cut off to repair to prove that David Weekley is definitely at fault, plumber also witness it. Since David Weekley is not Interested in taking responsibility, I am asking for your help.
Business Response
Date: 06/21/2024
A
local manager will reach out to the customer in an effort to address the
issues.
Customer Answer
Date: 06/28/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

Since I have to respond after reading the business' response, as of right now I have to reject.

[Provide details of why you are not satisfied with this resolution.]
The local manager did contact me and came to survey the damage and what needs to be done, but there's no proposal regarding the reimbursements presented. The manager told me that someone from David Weekley will be in touched with me within 3 days. It is 3 days since, and I have not heard back from anyone.

Regards, Shioiuling *****

Customer Answer
Date: 07/12/2024
Better Business Bureau:

This letter is to inform you that Weekley Homes, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/19/2024 and assigned ID ********.

Regards,
Initial Complaint
Date:06/06/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
David Weekly failed to honor the warranty contract for drainage on our property and delayed responding to multiple emails by 6 months.
Customer Answer
Date: 06/07/2024
Drainage of the property - in this case a French drain - is fully covered by the warranty executed by David Weekly. David weekly failed to deliver this resolution until the final month of coverage and per independent inspection did not install the fix in a correct manner.
Business Response
Date: 07/29/2024
A local manager reached out to the homeowner and performed repairs to resolve his complaint.
Customer Answer
Date: 07/29/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.
Initial Complaint
Date:10/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Project Manager ** ********* on behalf of David Weekley Homes has for over 3 months delayed repairing our water damaged floors under our warranty. The builder allowed sand into the water lines which damaged the toilet parts causing our toilet to malfunction and to overflow causing extensive damage to the flooring and vanity. They admitted fault and quickly repaired the vanity. They had two separate flooring companies come out and confirm that the entire wood floor was damaged beyond repair and needed to be entirely replaced. On July 7, 2023, we received a text from warranty rep ******* **** that he was just waiting for his boss to get back from vacation for authorization to replace the whole floor at once rather than partial. He specifically said, "We should really handle it all at once." The next Monday, July 10, 2023, he texted again saying, "things are moving right along. Just minutes ago we got the quote from the flooring company. I'm in the process of issuing PO numbers and we are getting all the parts and pieces ordered." We then exchanged phone calls and texts with ******* for the next 2 months requesting updates on the floor replacement. After 2 months of delays, ******* then put us in touch with his boss, Project Manager, ** *********, who informed us that he decided not to cover the floors and that he determined that the toilet malfunction was not the builders fault. After many additional texts and phone calls with *******, he finally agreed again in his text on September 26, 2023 to replace the flooring. He said, "We are prepared to get to this work started. We will replace the water damaged flooring". He continued in his text, "I really appreciate your patience and understanding with this issue." He said, "I will have the boxes delivered to your home this week." The replacement flooring was finally scheduled to be delivered today, October 3, 2023, after over 3 months of stalling by David Weekley. The flooring company called after the scheduled delivery time and said they could not deliver the flooring today and that David Weekley told them ***** planks of wood was all that would be needed. ***** planks of wood for over ***** square feet of wood flooring is obviously not anywhere close to enough wood. David Weekley is just continuing their delay, stall, ignore, and hope we go away strategy. This is completely illegal, unethical, and needs to be investigated by your office to prevent this type of practice from going on in the building and construction industry. They are lying to the citizens of ******* and not honoring their warranty even after saying in multiple texts that they were going to do so. Please contact this home builder on our behalf. Our home is within your district. The home with the damaged flooring is ***********************************************************************************. David Weekley and ** Middletons contact information is ******************************************, and ************. Thank you, **** ****
Business Response
Date: 10/20/2023
A local manager has reached out to the homeowner to resolve this issue.
Customer Answer
Date: 11/02/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

We have not been contacted my any new person at David Weekley Homes. They continue to stall and delay our floor replacement project. I've attached the recording from our security system where their representative told us on September 6 that the "whole thing" was going to be replaced. He said he was "going to have Classic Floors come into the home and get the whole thing taken care of". Since the conversation on September 6, project manager ** has twice cancelled delivery of the replacement flooring and is now demanding that we get another flooring inspection. All this after the recorded conversation clearly shows that they told us the flooring was going to be replaced and that ** already approved it. ** continues to lie and deceive us. We have started the formal process of having his actions investiaged by the government agencies in charge of regulating home builders including the ******************************* and the *****************************. Based on the documentation that we provided them, they have agreed that an investigation is warranted.

Regards,

Business Response
Date: 11/17/2023
We have discussed this issue with the homeowner and have reached an agreement to have the flooring inspected by a ***** certified flooring inspector at the home. Once we have the results of that inspection, we will discuss with the homeowner and work to reach an agreement regarding the repairs.
Customer Answer
Date: 11/28/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Good afternoon,

The business still has not had anyone new contact me and the issue is still not resolved.

Thank you,

**** ****
**************************
*****************************
**********************
ph ************

Business Response
Date: 02/09/2024
We are in the process of coordinating repairs with the customer.
Customer Answer
Date: 03/01/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

The business has not fixed the issue. Please keep the complaint open until they fix the issues with the home properly.

Thank you

Business Response
Date: 03/14/2024
We are currently in the process of rescheduling repairs with the customer.
Customer Answer
Date: 03/18/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

We are still waiting for the business to resolve our issues. Nothing has been resolved at this time.

**** ****
**************************
*****************************
**********************
ph ************
fax ************
******************************

Business Response
Date: 06/07/2024
We are currently coordinating with the customer to gather information regarding the reported issues. We anticipate that data retrieval will be complete in the next two weeks.
Initial Complaint
Date:04/03/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a new home from David Weekley Homes on 03/20/202. The HVAC unit that came with this home has failed 9 times to date. We identified the first failure with our HVAC when we did the new buyer walk through and punch list prior to closing on this house. Since then, multiple repairs have been done due to numerous failures. Below is a summary of the repairs done to date:

1. replaced compressor
2. replaced condenser fan motor
3. corrected condenser and air handler breakers that were reversed
4. reprogrammed the zone board for heat pump
5. performed leak test
6. replaced valve core
7. replaced zone board
8. replaced outdoor TEV and filter drier.

Based on all these multiple failures, I feel that there is something seriously wrong with the HVAC unit that was installed in our new home by David Weekley Homes. I understand Arctic Air Services is the HVAC contractor who installed the unit, and they have been attending to all the repairs thus far. I have attached all their invoices for your reference. This HVAC was under builder’s warranty for 2 years, which expired on 03/20/2023, and any future breakdowns will now fall on the homeowner to repair at our own cost. Given that David Weekley Homes sold us a home with a chronically defective HVAC unit, I asked whether they could extend the builder’s warranty to protect their customer from a known defective unit. But they refused to do so. Due to the negligence of David Weekley Homes, I had to pay out of pocket and purchase a 3rd party warranty to protect ourselves at a cost of $2,095. I would like ask BBB to please help seek compensation for the additional expenses that I incurred to purchase a 3rd party warranty for the faulty HVAC unit.
Business Response
Date: 04/14/2023
We
have completed all repairs to address the customer’s complaints regarding the
HVAC system at the home. Accordingly, we have exhausted all reasonable
efforts to resolve the customer’s complaint.
Customer Answer
Date: 04/18/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

As I stated in my complaint, David Weekley Homes sold us a faulty HVAC unit that was inoperative even prior to closing on this house. It failed 8 times more since then. All they did was to repair the unit when it broke down for the last two years, since it was under 2-year builder's warranty. It is not normal for a HVAC unit to fail 9 times with so many part replacements as shown in the invoices. There is something chronically defective with this unit. David Weekly Homes told me multiple times that they had the entire unit fully checked out and all seems good, and that there shouldn't be any more repairs needed. But lo and behold, within a month or two, the unit breakdown again. This happened repeatedly for 2 years. The last repair (the 9th time) was done just recently, and based on history with this, I am sure it will breakdown again soon.
So, to safeguard ourselves, we had to go out and purchase a 3rd party insurance, because David Weekly Homes would not give us an extension to the 2 year builders warranty that just expired. It is unreasonable and unethical for this company to throw the customer under the bus and walk away, knowing fully the history of this case. If this had happed with an Automobile HVAC system, we will be protected by Florida lemon law and the manufacture will have to buy back the vehicle. All we asked David Weekly Homes was to extend their builder's warranty, given all the issue we had with this unit for the last 2 year. But they point blank rejected it. Therefore, we had to purchase a third party warranty ourselves.
We are asking David Weekly Homes to compensate us for this unnecessary expense we incurred due to their faulty product.

Regards,

Business Response
Date: 05/04/2023
We have completed all repairs pursuant to the warranty and there are no known issues with the HVAC system currently. We have no obligation under the warranty for reimbursement as requested. We have exhausted all reasonable efforts to resolve the customer's complaint.
Initial Complaint
Date:03/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have purchased the brand new house from David Weekly on 9/13/21 and they told me the house is under warranty for any kind of repairs/issues related the the construction itself.
I have contacted them about a couple months later regarding the windows issue on the living room with rust on it .
One of the company representative came and checked.He said it is the company’s fault during the construction .He told me he would have fixed it if I give him 5 rating once I receive the call from the David weekly.
I said okay as long as it is fixed .
He told me to text him once he gave me 5 rating .
I was called 2 days later and asked for the review and I gave 5 rating since he was going to fix the issue .
But ,after 2 weeks later he was promoted and new lady was in the position.
I called what happened to the repair issue and she said it not covered and they will not fix it.
I was surprised and disappointed.
They ripped me off for selling me brand new house but do not fix issues even though they promise to do it .
I want this issue to be resolved.

Another issue is that the kitchen sink falling off and they did not mount it very well.The water is leaking from top and the ground is full of water.They did not mount it well once it is installed.This issue has not been resolved too.
The last repair issue is about electric switches in the kitchen.
The switches are not working.I called company 2 times and they checked.
They promised to fix it but never resolved.They came and they temporarily fixed it .
I received an email stating the whole electricity Structure in the house has an issue which came by David weekly.I was expecting they would fix the whole unit .Nobody showed up so far.But the issue is still going on and I am concerned that there might be fire related to the electricity issue in my house .
I will sue them if these issues not fixed and due to the possibility of fire in my house due to the electricity issue.
I want these issues are resolved asap in my house .

My phone :************ *********** **** ******* **** *********** *****
Business Response
Date: 03/08/2023
A local manager has
reached out to the customer in an effort to address the issues.

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Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

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