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Business Profile

Home Builders

Weekley Homes, LLC

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Weekley Homes, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Weekley Homes, LLC has 35 locations, listed below.

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    Customer Complaints Summary

    • 28 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The flooring they installed is defective. They replaced some part of it in 2021. The flooring company told at that time that the product is flawed. 2 days later got a call that it is normal.
      Just had an assessment done again. The flooring company this time that the product is defective but since David Weekley builder has to pay for the replacement they keep telling that it is normal. I asked for the assessment and they keep giving excuses.

      Business Response

      Date: 08/22/2022

      We have reviewed the homeowner's complaint and
      determined that it is not warrantable. 

      Customer Answer

      Date: 08/24/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  



      [Provide details of why you are not satisfied with this resolution.]



      Regards,




        How is it not warrantable? You guys replaced it last year and at the same location the flooring is cracking. Even the report provided by the flooring company says it was previously replaced. So how is it not under warranty?

       


      Business Response

      Date: 08/30/2022

      We have exhausted all
      reasonable efforts to resolve this issue with the homeowner.

      Customer Answer

      Date: 08/30/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  



      What offers did you make? I am only asking a simple yes or no question. Does the replacement floor come with a 1 year warranty. Yes or No?

       

      I also asked about license number in SC but nobody replies. I sent 5 emails about that. How many time you replied? 0. I never got any email.

       

      If you are so sure why don't you give your South Carolina license number and then we will see.

       

      You replaced a floor at some places last year after it was cracked. At 3 places the floor again cracked. It is the exact same location where you replaced it. So I want to know if it comes with a 1 year warranty or not. It is a Yes or No question.



      Regards,





       


      Business Response

      Date: 09/06/2022

      Yes, there is a one
      year warranty, but the floors were damaged by the homeowner and therefore not
      warrantable.  We have responded directly to the customer regarding his
      license number request.

      Customer Answer

      Date: 09/06/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  



      How did i damage the floors? The email i got says i use excessive water. If i use excessive water than the whole floor should be cracked. The floor which is cracked is the same place where you guys replaced it last year. Where in the report says i damaged the floor. 

       

      Please don't make up things. How did you come to the conclusion that I damaged the floor? and please tell me how did i damage the floor.

       



      Regards,





       


      Business Response

      Date: 09/16/2022

      The homeowner has
      provided additional information regarding his issues which we are in the
      process of reviewing.

    Weekley Homes, LLC is BBB Accredited.

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