Complaints
This profile includes complaints for Weekley Homes, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 28 total complaints in the last 3 years.
- 6 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/09/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have requested termination of a new construction contract and starting to feel pressured to change my mind. Before now, I had done everything asked of me- terminated a 370,500 agreement to sale my home, contact was made with Van Parker and her company declined to make an offer on the home after being told they would to make closing happen, agreed to a $321,000 agreement to sale my home, failed to assist burying a loved one after being told I was obligated to close. I have been lied to about closing on this property since mid/late August. After hearing about the uneven slab preventing proper install of cabinets, I was told I would lose earnest money and deposit. Out of fear I agreed to continue. This became extremely triggering to me and I requested an emergency appointment with a therapist who advised losing a little now better than a lot later considering the impact it's having on your mental health. Multiple request have been made to terminate and no one is repnding to drag things alone to force moving forward on me. My realtor is getting the run around and others have been allowed to terminate but why not me? Is it that I am a disabled veteran or that I don't make as much as the others making seeking legal councel difficult? I don't want to be pressured into moving forward and I've asked to terminate several times.Business Response
Date: 12/13/2022
We have reviewed the matter and concluded that the customer is not entitled to a refund of earnest money. The purpose of earnest money is to compensate the seller for potential losses resulting from taking a property off the market and/or incurring other losses if the customer fails to close. The buyer chose to unilaterally cancel (i.e. breach) the contract and was informed that the earnest money would not be refunded, per the terms of the agreement, which are customer in any home sale transaction.Customer Answer
Date: 12/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
The contingencies of this sale was upon obtaining financing which I was unable to due. The lender is aware the home loan could not be funded due to requirements not met with the department of veterans affairs. Per the contract referenced, financing obligations were not able to be met during the outlined timeline. This treatment from David Weekley is unfair and the attempt to take advantage due to being a disabled veteran is unfair as well
Regards,
Business Response
Date: 12/27/2022
Local managers are reviewing this customer's file and will respond to her directly.Customer Answer
Date: 01/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
[Manangement has continuedto say they will reach out to me directly since Halloween 2022 and I have not heard from them. I was able to speak with Bridget ***** their perferred lender who informed that there were contingencies for approval that were unable to be met. Yet, because of the collusion of Priorty Home Mortgage there was no denial letter sent. ]
Regards,
Business Response
Date: 01/16/2023
A local manager will reach out to the customer to address the issues.Customer Answer
Date: 01/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.I don't like the attempt that Carla ******* made to bully me into a home purchase and speaking to Kameron about not refunding the deposits only because the home wiloukd be difficult to sell with carpet. She was informed just as I was that there couldn't be an approval of the home loan without my hone being sold yet with all efforts made based on everything Carla said was necessary to do there was no avail.
She wanted the deal for Orchard to purchase at 370500 sale price be terminated because David Weekley would not wait for Dec 29th closing because according to her the hime eas scheduled to close before thankgivng. The home was not complete with construction at Thanksgiving nor was it complete at Christmas. She then made contact with Van Parker at Offerpad to ensure on time closing and Mrs Parker said they refused to make an offer. My home was not sold and David Weekley chose to further take advantage of me by not returning my earnest money and deposit.
Its uncomfortable having being a disabled veteran and my religious beliefs preyed upon woth even the suggestion of temporary homelessness until the home was complete. No one wants this as an experience.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Customer Answer
Date: 02/01/2023
Better Business Bureau:
This letter is to inform you that Weekley Homes, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/9/2022 and assigned ID ********.
Regards,Initial Complaint
Date:11/23/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We bought our home the summer of 2019 The home set vacant prior to our purchase as a new construction spec home. All of the issues small at the time that began cropping up the floors peeling warping buckling at ends as of 2022 huge issues after we moved in were delayed in correcting because of Covid restricts Now the electrical issues are causing outlets to burn and spark, power to flicker and safety shut downs, and the main floors all have to be replaced. We have had a dishwasher surge out, they sent a electric wnd manager to spot check electric and make cosmetic repairs and a floor person who supplied a resolution of replacing some boards which will not fix the issue as the floor is cheap material and will only continue to fail and never returned. Months of text and comms and being told we are outside of the warrnety and nothing they can do exempt call an eleteican, replace the dishwasher ourselves, etc.Business Response
Date: 11/29/2022
A local manager will
contact the customer in an effort to address the issues.Initial Complaint
Date:10/24/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 3, 2021 we have FedExed a signed pre-construction agreement and a check for $10,000 to David Weekley Homes in Austin, TX. At that time David Weekley quoted price for base Kingsview Model was $419,000 with another $15,000 allowance for Design Center upgrades.
The pre-construction activities were supposed be completed within 30 days give or take a few weeks. However it took more than 7 month for David Weekley to complete their work and send us an email stating that the base price of the Kingsview Model is now $515,000 and that an estimated total cost with structural upgrades and site prep would be $660,237.
While the national average inflation is lingering around 8.5% the proposed price increase of 23% cannot be explained other than price gouging.
So what did we get for our $10,000? Nothing other than an email with the new pricing. There was no summary report, no foundation design, no site prep design, no septic design. And yes during the 7 month ordeal we did get piece by piece submissions for our review, approval and changes. However, I think that $10,000 cost of the pre-construction effort needs to be properly documented and submitted to us (the Client) for final review and decision making.
It certainly looks like a scheme by David Weekley Homes to pocket the $10,000 pre-construction fees without delivering any work for it.
All correspondence and supporting documentation is avaiable upon request.Business Response
Date: 12/13/2022
The complete Agreement is attached - which was signed by a company, not the person making the complaint. In any case, this agreement was for services rendered to determine the feasibility and cost of construction on the lot which this company, ****** ******** LLC, wanted to build a structure. ****** ********* LLC elected not to proceed. The services were rendered per the Agreement.Initial Complaint
Date:10/11/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a David Weekley home in San Antonio Oct 2021. The issue that I am having is that the right side of my driveway is unusable without some safety concerns happening. My driveway is on a slope and where the concrete ends is almost a 3 foot drop. Making getting out of cars almost impossible without falling or twisting your ankle. I’ve already had 2 people get hurt due to this. How was safety not thought of when doing this.Business Response
Date: 10/14/2022
A local manager has contacted the homeowner in an effort to address the issues.Customer Answer
Date: 11/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.No, my issue was not resolved. They said they weren’t going to do anything for this safety matter that I brought up.
V/r,
****** ****************
Regards,
Business Response
Date: 11/08/2022
The condition complained of by the homeowners is not a construction defect. The property is in the same condition as it was when the homeowners accepted the property prior to closing over a year ago. We have nothing further to offer as we have exhausted all reasonable efforts to resolve this issue with the homeowners.Customer Answer
Date: 11/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
there’s a reason why you have the one year warranty. Not every is caught or thought about at the time of the closing. Widening the driveway was brought up during the construction phase of the home, but they told no. I have emails about this as well. I have driven around the neighbor hood and for some reason mine is the only one with this steep ledge by the driveway. This is not a common practice or an idea building method. Safety was a second thought when they designed the home. I would hate for an injury of my 3 year old son or my elderly mom getting out of the cars to bring light to this safety issue.Anyone with common sense sees the issue. The warranty team saw the driveway and agreed enough to take photos and had to go talk to people about it. At this point, I feel like they’re being cheap and ignoring a very clear issue that is easy to solve for them. For David Weekly to brag about how they have suck a positive customer satisfaction. I’m disappointed on how they’re handling this issue.
Regards,Javier *********
Business Response
Date: 11/22/2022
We reviewed the homeowners response and have confirmed that the issue is not a construction defect. We have nothing further to offer.Initial Complaint
Date:09/12/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The regional warranty team fails to address and resolve outstanding warranty issues/tickets. No responses or follow up to countless attempts to have items addressed, most of which have been outstanding for over a year. The warranty team / company displays no management of vendors and doesn’t appear to have a process to review warranty request and address aging request with senior management. Haven’t been successful getting a live person on the phone and voicemails are not returned. Have attempted to send countless emails and they are returned as “undeliverable”, it appears certain ** ******* are blocked (opened a ticket on this as well, with no response). The quality of workmanship / build is disappointing, after 1 year of living in a new build items continue to arise.Business Response
Date: 09/13/2022
A
local manager will contact the customer in an effort to address the
issues.Initial Complaint
Date:09/09/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We closed on our home on December 30, 2021. Upon closing, we had a punch list of items that were to be resolved immediately following the clothing. We are still awaiting one of those items, the paint trim above our vent hood, to be completed. Additionally, we have been in contact with our "builder"/project manager regularly regarding an issue with our vent hood. The installed hood is distorted due to the fact that the motor is too big for the casing. We have had four different visits of various service people arriving with the exact same product, which will not rectify the issue. We've repeatedly asked DW for an alternative solution, to which they have none.Our draining system in our front shared yard has already failed, resulting in a swamp-like area that is a breeding ground for mosquitos and other pests.The lights in our kitchen and bathroom constantly flicker immediately after being turned on.The craftsmanship on the tiling in the shower is completely uneven.It is extremely evident that our home was built utilizing shoddy craftsmanship and in a rushed manner. We've had to have service people out to re-seal our master shower, which resulted in leaks and an outbreak of springtails. Our windows throughout the house failed to close correctly for several months until the 7th or 8th tradesman came in to correctly diagnose the problem.Business Response
Date: 09/12/2022
A
local manager will contact the customer in an effort to address the issues.Customer Answer
Date: 09/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and do not wish to accept or reject the message until the work outstanding is fully completed. We were contacted by a representative from David Weekley yesterday, and listed out the remaining issues. Given the fixes are outstanding, I would like to keep this open.
Regards,Patricia ****
Business Response
Date: 09/27/2022
We are currently in
the process of coordinating repairs to address the issues raised by the
homeowner.Customer Answer
Date: 10/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
This is not satisfactory to me as not all of the work has been completed.
Regards,Patricia ****
Business Response
Date: 10/31/2022
We are still in the process of coordinating repairs to address the issues raised by the homeowner.Customer Answer
Date: 11/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and don’t accept a resolution as the vent hood issue is still outstanding.
Regards,
Business Response
Date: 11/22/2022
We are currently in the process of scheduling the work to be performed in the customer's home.Customer Answer
Date: 12/07/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and still have items outstanding, so the case should not be closed.
Initial Complaint
Date:08/30/2022
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed a contract in March 2021 in the Veramendi subdivision in New Braunfels. The house was set to be completed October of this year. In May, I was notified by the representative for the builder that the house has to be knocked down because they didn’t get a variance to build a 2 story on the lot I paid for. They had received a notice from the building safety department monthsprior. They were going to cancel the contract at that time and the negligence being on them, decided to honor my contract by providing a new lot and building my chosen plan on it. They put a stipulation in place for me to get a new approval from a lender but it had to go through underwriting. That process took more of a toll than I was already going through with my year wasted.
I have obtained a conditional approval for the builder and the manager had informed me that they had permits being processed and then the contract will be transferred over to new lot for signing. I got a call today from the manager for the David Weekley ( San Antonio region) stating that they have to cancel the contract due to length of time. That is the only reason given. The manager offered for all my money to be refunded and an additional $25000. The home was appraised by the lender I was approved through and it currently has $250,000 equity on it already and I know for sure that is one of the reasons why they are not honoring my contract. Now am a registered nurse who worked for FEMA from NYC to Texas from 2020 till 2021. I am a single black woman with 3 children who is working hard to provide a home for the children. The representatives for this builder has treated me so badly from raising their tone when am simply asking for information and they have lied so many times about when they received the notice from the building safety and recently about permits being in process for a new lot. This builder has shown that being a black single mother somehow means you have all the strikes and cannot make it .Business Response
Date: 08/31/2022
We will look into the situation and ask a local manager to discuss with the customer.Customer Answer
Date: 09/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. I rejected their response because they still have not resolved the issue at hand. I haven’t received a call from corporate either.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Business Response
Date: 10/03/2022
We have exhausted all reasonable efforts to resolve the customer's complaint.Customer Answer
Date: 10/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
[The builder has not resolved the issue. In fact the builder has listed the house that they had told me,has to be knocked down because it was built on the wrong lot. The house just listed 2 days ago for $659,420.00 by the builder and the representative I was working with, Morgan *****.The house is still a 2 story and has not changed to a one story like I was told. They have put me through 18 months of emotional toll. The rep lied, the manager Johnny ****** lied as well and Cooperate did not do anything.This company is horrible and stereotypical to single women! Especially if you are black.
Regards,
Business Response
Date: 10/25/2022
We regret that we were unable to build the home that Ms. ******** wanted on this lot. City imposed restrictions prohibit a 2-story home on this lot. The home that was started in error will be partially demolished and converted to a 1-story home once the city approves the necessary permits. We are NOT building a 2-story home on this lot. We attempted to move Ms. ******** to another lot or seller her the one story home. We were unable to reach an agreement with her. We have exhausted reasonable efforts to resolve her complaint.Customer Answer
Date: 10/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
the builder never attempted to sell me a one story home. They stated they will honor my contract and give me a new lot for the 2 story I had signed the contract for but then called me on August 30th to state they had to cancel without a good reason other than length of time. So it has not resolved and they still refuse to honor the contract.
Regards,
Customer Answer
Date: 11/26/2022
Better Business Bureau:
This letter is to inform you that the builder has not resolved the issue. Their contract does state everything has to be settled outside of court my lawyer has sent a proposal to them for the financial and emotional toll they put on me and my family. The builders lawyers are not not even responsible enough to respond to this proposal in a timely manner. 18 months on emotional distress and yet they still want to drag this out. No care for another persons feelings or what this experience has caused them. To clarify, whoever is responding to this complaint by the responding representative needs to know their facts. The builder never offered to sell me a one story house. They offered a new lot and made me think they had a new lot and will honor their contract but backed out two weeks after I was told permits had been sent to the city. They made me go through underwriting to get a full approval and even lost money due to this . Their reason for this is that, I wouldn’t be able to get approved by closing. I got full approval from three lenders and they still backed out! Why they had the notion that I would not be approved during closing beats me until today. I want to know if it’s because am a black woman, a single mother or just because I was not allowed to own a home in the Great state of Texas. To make the assumption like that and have me go through hell and back with their preferred lender and my own lenders is baffling.working multiple Covid assignments as a registered nurse and saving money to provide a home for my children wasn’t enough. Registered Nurses have the most stable income coming in so I still want an answer to that as their reps couldn’t give me a clear answer and or make it right by accepting the proposal on my behalf.
Regards,Trecia Owusu Frimpong
Business Response
Date: 01/24/2023
We responded to the customer's attorney and are still awaiting a reply. Additionally, we sent the customer a full refund and the check was returned unclaimed. Please provide an updated address to deliver the refund check. Thank you.Customer Answer
Date: 01/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
The reason for rejecting this response is because I have not received any Check from this builder. I moved and have all my mail being forwarded to my current address and the change was done through the post office and so if I have mail that are being forwarded to me with a yellow sticker on each of them, then I would have most certainly received that check as well. My attorney finally heard from them January 13, and everything they said including calling her office all the time was a lie. Lies and lies. One of their response initially was that they had offered to change the 2 story to one story. Here is a video am at thing of the hearing to get a variance where the builders manager clearly stated that, that house cannot be turned into a one story because the master is downstairs and also staying the fault was 100% on their part. Yet they still did not make things right Ans continue to put me through this when I should have this behind me after two years. This hurts incredibly. My address is 9** ****** *** ******** *** ****1. This address has been forwarded to them by attorney on January 14, but still nothing. Video is attached here. Thank you.
Regards,
Business Response
Date: 02/06/2023
We are re-issuing the refund check and sending to the customer's new address.Customer Answer
Date: 02/06/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.
They also need to respond in a timely manner to my attorneys proposal. I waited 18 months for disappointment and don’t need to prolong this worst experience any longer. Thank you.
Initial Complaint
Date:08/22/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
--- Home Roof Leaks - Faulty Materials & Workmanship, Repairs were promised, but never done.
January 2022,
Stuart notified David Weekly of the issue resulting in leaks coming from the roof.
Stuart had independent evaluation of roof concerns from **** * ***** Feedback is that the under-laminate and install practices are most likely the cause of the leaks, no tile concerns
Austin completed a site visit
As of 2/15/22
Stuart Follow up with Austin on the actual leak concerns
Austin ***** agrees to fix the problem that there are concerns as other homeowners have experience the similar issue Austin confirms again that they have had additional issues int he North Valley and waiting for Additional reports, but re-iterates that David Weekly would be addressing my repairs the following week
As of 4/25/22
Austin notifies that the sub-contractor is still pending - Still in holding pattern
Stuart follows up between 5/13 - 6/20 no response from Austin
As of 6/27/22
Per Austin, Stuart was asked to provide an updated Quote from **** * **** - Agrees that I should not have to weight on contract negations and if David Weekly needs to cut a check to move forward with **** * **** than that’s right approach.
Stuart sent Quote to Austin
Stuart sent follow-up to Austin on 7/1
As of 7/12/22
******* Sub-Contractor consultants completes site visit, On-site feedback from ******* is tiles look good, but drone cannot tell if under-laminate or install technics are causing defects
This is the same feedback I got from independent Contractor (**** * ****) back in January (notated above)
The detailed pictures used in the report are not the same style of tiles on my rood, did ******* even do the assessment off my roof?
As of 7/15/22
Austin ***** says that there will be no further action due to no active leak. Austin indicates ******* is hesitant to conduct an attic inspection due to shallow pitch/roof
On 8/4/22
Stuart notified David Weekly of another leak due to recent rain.Business Response
Date: 08/30/2022
We have reviewed the
homeowner's complaint and determined that it is not warrantable.Customer Answer
Date: 10/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Are the issues resolved? ____________Yes ____X___No
If yes, when was the issue resolved?
____________________________________________________________________________________________________________________________________________
If no, what issues remain outstanding?
_Repair Work is still pending, in the process of agreeing to what repairs are being addressed and When they can be completed.
Did you ever file your case through the court system? __NO____ If so please include a copy of your filing or judgment for our files.
Signature: _Stuart *******************: _10/11/22_________
Please respond just as soon as possible to this inquiry. Feel free to email the information to [email protected] ; make sure to reference your case number.Business Response
Date: 10/24/2022
We
are currently in the process of coordinating repairs with the homeowner.Initial Complaint
Date:08/17/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband and I bought a David Weekley Home on 11/30/21. Things were not finished at the time of closing or the final walk through. We were told through our builder that it would get fixed that day. Unfortunately, it has been roughly 9 months and we have yet to have the items on our list to be addressed. We have been kept in the dark with our warranty rep, who "slides things under the rug". We have reached out to our specific warranty rep and the manager of the warranty department with no update. We had contractors scheduled to come out last month for no one to show. David Weekley has not followed through with their purpose as a business. My husband and I have yet to experience what 93% of their customers state as living to their purpose: Building Dreams, Enhancing Lives.Business Response
Date: 08/30/2022
A
local manager has contacted the customer in an effort to address the issues.Initial Complaint
Date:08/03/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In 2021, we purchased a new build David Weekley home, spending just over $1,000,000. Several months after we moved in, the wood floors began moving a creating a "peak" in our basement and our main floor. The peak was 6-8 inches off the ground. We contacted David Weekley and it took them over six weeks to get out and look at the issue. Once they saw it, they got someone out to fix it several weeks later. Fast forward six months into owning our home, the floors starting moving again. We contacted David Weekley and they told us to wait until our one year mark so the house completed most of its "shifting". At one year (April 2022) we filed another service order because the floors continued to get worse. It took David Weekley three months to even get out to look at the flooring. In July 2022, they sent a contractor out to remove our baseboards and remove the flooring pieces that were moving. On August 2nd, David Weekley was supposed to come look at the cracked concrete under our flooring, which is causing the floors to shift a peak. We have yet to hear from the person that was supposed to come look at the cement. We have now gone three weeks with exposed nails, baseboards removed, wood floor panels removed, and exposed concrete. We have five children, including a two year old. This has now become a severe risk to our family and possibly getting inured by the peaking floors and exposed nails. We are entitled, per the home warranty, to have these floors fixed and NOT to be living in a construction zone. The post sale warranty process has been absolutely horrendous, and I will not be recommending anyone to purchase a home from them due to how awful this has been. David Weekley needs to come fix our construction zone and our floors or I will be taking further action.Business Response
Date: 08/22/2022
We have inspected the
issue and offered a repair to the homeowners.Customer Answer
Date: 08/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
They have not provided a solution. They came and looked at the floor again, with zero next steps and zero follow up on when the floor will actually be repaired.
Regards,
Business Response
Date: 09/27/2022
We
are currently in the process of coordinating repairs to address the issues
raised by the homeowners.Customer Answer
Date: 12/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.There has been no coordination of repairs.
Business Response
Date: 12/19/2022
The material for the repair has been ordered and we are waiting for the customer to return from traveling to complete the repairs.
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