Complaints

This profile includes complaints for CenterPoint Energy, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

CenterPoint Energy, LLC has 29 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  CenterPoint Energy, LLC

  1111 Louisiana St Houston, TX 77002-5230

• 

  CenterPoint Energy, LLC

  PO Box 1700 Cnp-t 31 Houston, TX 77251-1700

• 

  CenterPoint Energy, LLC

  PO Box 2628 Houston, TX 77252-2628

• 

  CenterPoint Energy, LLC

  4220 Laura Koppe Rd # A Houston, TX 77016-5029

• 

  Centerpoint Energy

  399 Highway 6 W Oxford, MS 38655-8597

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past 6 months our electricity going out has been a problem. I realize that will happen time to time, but the same 104 customers are affected every single time there seems to be a reason for a power outage, like because of Mother Nature, or just because it may be a Tuesday. I realize that many times electrical outages are beyond anyone’s control, but this is ridiculous. In the past 6 months our power has gone out over 15 times. The same people are affected every time. Not even including the 4.5 days during the freeze in February. We are just a small community by the lake, most of us blue color workers, and most of us on a well. When the power goes out we lose our water too. As usual, today, the same 104 customers are the only ones affected in Huffman. There are a few affected south of us, but not many. Why is it us every single time there is an issue, or maybe not even an issue? Our community is tired of this. Why can’t centerpoint seem to get our power lines fixed so we don’t have to deal with this all the time? My pipes will now probably burst, my well is frozen, so probably broken, and I do not have the money to fix either. We work hard in our community and are just very tired of having to go through this so often, all while everyone around us seems to just have the average outages like anyone would have. This isn’t fair to us paying customers, and I am demanding that someone look into this issue and RESOLVE it once and for all.

  Business Response

  Date: 01/05/2023

  Thank you for allowing us the opportunity to address your
  concerns. We understand how frustrating this can be and apologize for the
  inconvenience you have experienced regarding your electric service. This
  information has been passed on to the service center that services your area
  and they are looking into the matter to see what can be done to lessen the
  number of outages you are experiencing.  Please contact customer service at 800-332-7143. Kindest regards,
  CenterPoint Energy.

• Initial Complaint

  Date:12/16/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning,
  I am filing this complaint for ** ******, as she is not familiar with anything online.
  Yesterday, Thursday December 16,2022, CenterPoint energy cut off her gas. She is up to date with all payments. She called this business 4 times yesterday in between the hours of 5-10. The first and second call got her nowhere. No explanation was given on why it was cut off. The 3rd call, she was hung up on. It was until the 4th call that happened last night was when she finally received an answer. Within those 4 calls, she was told an inspector would be by to ensure it was safe to turn the gas back on. We waited until 10 p.m last night and no one from center point energy arrived to assist her. Her home uses mostly gas. She has a gas heater to warm her home and to cook. Also, she has a ******** ******* who lives with her who had to suffer last night due to no gas. He was unable to warm his room because of no gas. Centerpoint energy is a nightmare! So unorganized and no follow through. There is a cold front coming in this evening. The highs will be in the 50's. ** ****** just wants some communication from this buisness. Please assist us.

  Business Response

  Date: 12/20/2022

  Thank you for allowing us the opportunity to address your
  concerns. We understand how frustrating this can be and apologize for the
  inconvenience you experienced regarding your gas service. This is a follow-up
  to our conversation on 12/20/2022. At the time your services were turned off
  due to repairs in the area, and a door tag was provided at the property to have
  the service reconnected. I regret that a clear understanding as to why your gas
  was turned off was not provided. It is never our intention to inconvenience our
  customers and regret that you and your family were inconvenienced. Upon review
  of your account, we show that gas service was restored on 12/16/2022. If you
  have any questions, please contact customer service at ************. Kindest
  regards, CenterPoint Energy.

  Customer Answer

  Date: 12/21/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just bought this house in August. Since I have moved in ****** ***** we have lost power way too many times, during rain or just wind. We aren’t having severe weather. I think Centerpoint should check the equipment in our area and fix the problem. We can’t afford a generator and there have been many hotter nights with no ac while sleeping. I am very unhappy with the service here. * ******* ***** ******* **** *****

  Business Response

  Date: 12/16/2022

  Thank you for allowing us the opportunity to address your
  concerns. We apologize for any inconvenience that you have experienced
  regarding your electricity. Upon review of your account and outage history, we
  show that our technicians have documented on multiple occasions that vegetation
  issues were the result of most of the outages. Our customer service team can
  submit a tree-trimming request on your behalf. Please contact customer service
  at 800-332-7143. Kindest regards, CenterPoint Energy.

• Initial Complaint

  Date:12/14/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an amount that needed to be paid on or before Nov 18 2022. On Nov. 18 I made a payment of $106.74 The total amount that was due based on my online account with CenterPoint energy. On Dec 14th they disconnected my service. My current bill reflects an amount due of $145.32 that is only for usage that isn't due until Dec. 27 2022. I did not receive any alerts about anything past due or any additional fees after my payment on November 18th. I have no heater or warm water and I have a son that isn't even 2 years old. It is unacceptable!

  Customer Answer

  Date: 12/15/2022

  Better Business Bureau:
  
  
  
  This letter is to inform you that CenterPoint Energy has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/14/2022 and assigned ID *********
  
  
  
  Regards,
  
  
  

• Initial Complaint

  Date:12/11/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay CenterPointEnergy (CPE)a monthly fee for my natural gas line, and we started smelling gas. I notified CPE and on Thursday, 12/09/22 a CPE technician confirmed and located the leak. I contacted CPE’s emergency and they contacted **** ****** the company that manages the repair service.
  
  **** ***** **** contacted me on Thursday and stated that a technician from ***** ******* ******** ***** would be coming out between 8:30 and 5 PM on Friday, 12/10/22 to repair the leak and that I was to call CPE when the repair was completed to have my meter reinstalled. Just before 5 PM, the *** tech called and informed me that he would not be coming and would not be coming until Monday, 12/12/22. I called HS and they said they would email and/or call every vendor. *** called me and apologized and said he would also call and email everyone he could think of.
  
  It is now Sunday, 12/11/22, over 72 hours later and we are still without gas. I’ve had several phone conversations with ** *************** who all informed me that they just couldn’t find a vendor.

  Business Response

  Date: 12/13/2022

  Thank you for allowing us the opportunity to address your
  concerns. We understand how frustrating this can be and apologize for the
  inconvenience you experienced. Upon review of your account, we show that gas
  was reconnected on 12/12/2022. If you have any questions, please contact
  customer service at 800-752-8036. Kindest regards, CenterPoint Energy.

• Initial Complaint

  Date:12/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made multiple attempts to set up my gas at my new apartment since November 18th and they charged me on my upcoming bill, but I still do not have it set up. Most recently, I called on Thursday, Dec 8th and they scheduled an appointment that same day, but I never received a call or email about by appointment. I called 3 times on Friday, Dec 9th and they assured me that a technician would set it up that day and I received an email that the technician was here, but I never spoke to anyone and they apparently left and never returned to set it up. My gas is still not set up and I have not received any calls or emails. I now have to wait the entire weekend to even get in contact with their customer support on Monday. This is unacceptable. I'm unable to use my stove/oven and I need to cook food. It is ridiculous that I have to wait this long and reach out to them this many times for them to complete their job.

  Business Response

  Date: 12/12/2022

  Thank you for allowing us the opportunity to address your
  concerns. We understand how frustrating this can be and apologize for the
  inconvenience you experienced. Upon review of your account, we show that gas
  was connected on 12/10/2022 once the technician was able to gain access to the
  meter.  If you have any questions, please
  contact customer service at 800-752-8036. Kindest regards, CenterPoint Energy.

• Initial Complaint

  Date:12/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into a new residence on February 1st, 2022. I requested a meter reading because my electricity bill was too high. Centerpoint came out several times and verified that I was paying electricity for the neighbor (**** ****** **) and not the correct address, which is **** ****** *** They only gave me credit from June - November 2022, I have been paying the incorrect bill since February 1st, 2022. They will not go back and give me credit for Feb - May 2022.I have spoke to my utility provider an was told I needed to contact Centerpoint, they are unable to provide me a reason why the will not issue me credit for Feb - March.

  Business Response

  Date: 12/14/2022

  Thank you for allowing us the opportunity to address your
  concerns. We apologize for any inconvenience you experienced regarding your electric usage. Upon further
  review, we show that the usage originally billed for the months of 07/2022 -
  11/02/2022 was lower, and a corrected bill was issued with the correct usage for
  these months and was corrected within the required 150 days. Unfortunately, we
  are unable to make any additional corrections outside of this time frame. If
  you have any questions, please contact customer service at 800-332-7143.
  Kindest regards, CenterPoint Energy.

• Initial Complaint

  Date:12/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the company shut off gas without prior notice and all bills are current. hung up on me 3 times. not willing to help

  Business Response

  Date: 12/20/2022

  Thank you for allowing us the opportunity to address your
  concerns. We understand how frustrating this can be and apologize for the
  inconvenience you have experienced regarding your gas service. Upon further
  research, we show that your gas was disconnected in error. It is never our
  intention to inconvenience our customers, and regret that you were. We sincerely
  apologize for this and will work on internal measures to eliminate issues such
  as this. If you have any questions, please contact customer service at
  800-752-8036. Kindest regards, CenterPoint Energy.

  Customer Answer

  Date: 12/21/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  
  
  [Provide details of why you are not satisfied with this resolution.] 

  
  
  
  Regards,
  

  This oversight costs me approximately $400 for my hvac company to come out and see what the problem was. They told me the gas had been disconnected after spending time trying to fix an issue that was out of our control. I would like reimbursement for this oversight!!!
  
  
  
   

  
  

  Business Response

  Date: 01/03/2023

  Thank you for allowing us the opportunity to
  address your concerns. We deeply regret any inconvenience that you have
  experienced regarding your gas service. This matter has been forwarded to our claims
  department for review. A member from our claims department will contact you
  regarding this matter. Kindest regards, CenterPoint Energy.

• Initial Complaint

  Date:12/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue started on September 9th, 2022 when contractors for CenterPoint Energy showed up at my house to replace my electric meter. The meter was not sending a signal to obtain the electricity usage readings. The contractor showed me the error message on the meter & then replaced the meter. After they left, I found the meter seal from the old meter on the ground. I was subsequently billed $40 for a broken meter seal. The contractors never said anything about a missing seal on the old meter. I've worked with my electricity provider and the PUC of Texas on this issue but CenterPoint continues to accept the report from the contractors that the meter seal was missing. Due to character limitations in this text field, I've attached a document with further details and explanation that supports the fact that I didn't remove the meter seal, it wasn't missing (the contractors left it on the ground), and I shouldn't have to pay for something that I didn't do. I would like to have my $40 back, which was paid as part of my electric bill.

  Business Response

  Date: 12/08/2022

  Thank you for allowing us the opportunity to address your concerns. We apologize for any inconvenience that you have experienced regarding your request for gas service. Our records show that we traveled to this premise on 09/09/2022, to conduct a meter maintenance investigation order due to no communication from the meter. A technician found the current meter with a fatal error on the display. Due to this condition, a new meter was installed. The technician found the metering installation did not have a seal; please note no theft of electricity was detected.  Please understand electric meters are secured by a locking mechanism which is referred to as a lock band, which is tagged by an authorized CenterPoint Energy identification seal. Please note the order was completed by resealing CenterPoint Energy’s metering equipment. Based on the above information the Company charged a $40.00 service charge per Section 6.1.2.1.3 of CenterPoint Energy’s Tariff for Retail Delivery. If you have any further questions, please contact customer service at 800-332-7143. Kindest regards, CenterPoint Energy.

  Business Response

  Date: 12/13/2022

  We received your dispute and are grateful for the
  opportunity to address your concerns. We understand how frustrating this can be
  and apologize for the inconvenience you have experienced. However, our position
  on this matter has not changed. Electric meters are secured by a locking mechanism
  by an authorized CenterPoint Energy seal. The technician completed the order by
  resealing CenterPoint Energy’s metering equipment. If you have any further questions, please contact customer service at
  800-332-7143. Kindest regards, CenterPoint Energy.

  Customer Answer

  Date: 12/23/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  
  It appears that since I have no choice as to who provides my electric
  transmission & distribution, CenterPoint knows they can slam me for the $40
  broken meter seal charge and get away with it. If I'm to be held liable for any
  random person removing my meter seal, am I allowed to install a protective cage
  around my electric meter?  That way, if CenterPoint ever needs to change
  my meter again, I will at least know that they can't remove my meter seal and
  then charge me for it.
  
  
  
  
  Regards,
  
  
  
  Robert *******
  
   
  

  Business Response

  Date: 01/04/2023

  Thank you for allowing us the opportunity to
  address your concerns. We apologize for any inconvenience that you have
  experienced regarding your electric service. Unfortunately, there is not a
  gate/cage that can be placed around the meter itself, however, if there is a
  gate around the property then there is a possibility for a lock to be placed
  on the gate if approved. Please contact customer service at 800-332-7143 and a representative
  will be able to further assist. Kindest regards, CenterPoint Energy.

  Customer Answer

  Date: 02/02/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  
  I will never be satisfied until I get my $40 back from CenterPoint Energy.  I'm still adamant that I did not remove the meter seal and should not be held responsible for something that I did not do.
  
  
  
  Regards,
  
  
  
  
  
   
  

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a home in ******** that we purchased, flipped and is in the process of being sold. Closing is to be scheduled any day now but we have run into a snag with Center Point getting a meter installed at the home. We have completed everything on our end (permits, inspections and etc.) and have been trying to get CP to install the meter. Since “July” we have been contacting CP to get this resolved with no luck. They keep sending techs out there but yet no meter is ever installed. Puzzled, we spoke to a nice lady at CP yesterday who explained on the tech notes that there are no gas lines ran and we should reach out to our plumber since this is what we paid for. Well, the plumber advised per the approved permit and final inspections that everything is complete on our end and its CP lines that are missing still. CP keeps sending techs out to the property to install the meter that they have not dug the lines for yet, and no other tech reported this so we have been chasing our own tails (you can say). Well, this house is under contract and we are getting close to the closing date and I am desperate for help. We simply need CP to come out and install the lines for the Riser and meter as quickly as possible. We are now being told this can take up to 6 weeks to get scheduled and completed. We will lose the sale of this home and a family will be in ***** **** *** ******** with no place to move into due to CP failed communication practices and delayed services. We have reported this issue to every contact we can find at CP and we STILL do not have a work order in process. 6 weeks to install gas lines after 3 months of failed processes is unacceptable

  Business Response

  Date: 12/14/2022

  Thank you for allowing us the opportunity to address your
  concerns. We understand how frustrating this can be and apologize for the
  inconvenience you have experienced regarding your line installation request.
  Upon review of your account, we show that a request for a new service was made in
  August of this year. However, the order was unable to be completed because a
  service line was needed. We apologized that the line installation request was
  not submitted in a more timely matter, and we are working on internal methods
  to improve customer service in the future. If you have any questions, please
  contact customer service at 800-752-8036. Kindest regards, CenterPoint Energy.

  Customer Answer

  Date: 12/15/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.