Business Profile

Natural Gas Companies

CenterPoint Energy, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Natural Gas Companies.

This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for CenterPoint Energy, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

424 total complaints in the last 3 years.
143 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/01/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called CP about a month ago to change the billing due date of my bill.I need the bill to fall on the 6th of each month because its easier for me to pay the bill around that time of the month.I spoke with a representative that told me she could do this, and it would take 1 to 2 cycles for the change to go into effect. I checked my bill today 10/1/2024 online and the bill due dates is still the 16th of each month. I didnt panic, but I did call back into CP to make sure the changes I asked for were in place. I spoke to 2 different people.The first **** I spoke with was ****** located in ********* (she wouldnt give me her rep *** she said she wasnt allowed), she told me she cant change the billing due date and never gave me a valid reason as to why.She told me there were no notes in the system in regard to the last person I spoke with. She said they cant make the change.I called back in and got a guy that told me again they cant change the billing due date to the 6th. He told me because the date is already in place. I asked him to change the bill due date because its easier for me to pay the bill on that day.He told me they couldnt do it. This guy was nasty and continued to cut me off when I was asking questions as to why they couldnt make the change. To its just so simple and it shouldnt take much to do this. I have all called other companies I worked with, and they were able right away to make the change for **** dont understand why this is so difficult for CP.I am unable to get any type of help over the phone. I told the last two representatives that I spoke with someone prior to them had already changed the billing due date for me so, I was literally just calling in to verify this was ******** they are telling me I cant get it done. Well, which one is it.I cant get help over the phone which is why Im contacting you all.I just simply need to change the date my bill is due from the 16th of each month to the 6th of each month.That is all.Please help!
Business Response
Date: 10/15/2024
Thank you for bringing this to our attention. We apologize for any inconvenience you have experienced selecting an auto draft date. The draft date has been changed to the 6th of each month and will be reflected on your next billing cycle. Kind Regards, CenterPoint Energy.
Customer Answer
Date: 10/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me WHEN the billing due date has been updated in Centerpoints system. I can only assume that the changes were made this month and won't reflect on my online account until November. My current bill for the month of October was orginal due on 10/16/2024 in the amount of $27.39. Will this new maount be added to the November bill? If so, will both bills be due at this time. I would just like so clarity please. Yes, I am pleased to hear that this can be done, this will help me alot in budgeting and ensure all my bills are paid on time, in line with my pay day. Please if you don't mind get back to in regards to the bill please.

Thank you for assisting me in this process BBB.
Initial Complaint
Date:09/30/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Centerpoint discontinued my ebills, I had it on autopay, then they sent 0 notices and just turned off my gas and now are trying to charge me a reconnection fee. I am happy to pay my bill and have always been able to, but I think it's a complete scam that they are trying to charge me a reconnect fee when they were the ones that turned off my ebills and never notified me before disconnecting my gas. Can you please help me get the reconnection fee waved?
Business Response
Date: 10/01/2024
Thank you for contacting CenterPoint Energy. We apologize for your experience. Our records indicate this account was enrolled in Online Billing on 9/30/2024. We do not show that your account at *****************************************************************, was enrolled in auto pay. The option to enroll is listed on your bill, which is mailed monthly to your applicable mailing address on file. You can also access your online account at ******************************, to enroll. Please ensure that you select the correct address and account number. ******************** issued a disconnection notice on 9/4/2024. This notice outlines the fees that are associated with reconnecting the service, should your gas be disconnected for non-pay. At this time, an adjustment and/or credit is not warranted. If you wish to reconnect your services, kindly contact our **************** Team at ************. Our **************** Department is open Monday-Friday, 7am - 7pm.
Thank you,
CenterPoint Energy
Customer Answer
Date: 10/01/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

My **************** account was in fact set to autopay based on the bills being received from you. You discontinued sending me ebills with no notification and therefore my payments were no longer sent. I was not aware and did not receive a call or a knock on the door to inform me of the late bills. Instead I found a recorded video of your men jumping over my fence to disconnect my gas rather than knock on my door. I am happy to pay my past bills but would appreciate you waiving a reconnection fee.

Regards,

Business Response
Date: 10/09/2024
Thank you for your response. Our records indicate the account at ***************, was enrolled in Online Billing on 9/30/2024. Our research shows you use to gas registered at ********************************************** This account was enrolled in online billing. However, both accounts have separate account numbers, and you have to manually enroll each account in Online Billing. You were assigned separate account numbers, due to the overlap in service at each address. Autopay was never enrolled on either account. Please access your online account at ******************************, to enroll in autopay. Please ensure that you select the correct address and account number. Gas was reconnected at the *************** on 10/3/2024. At this time, an adjustment and/or credit is not warranted.
Thank you,
CenterPoint Energy
Customer Answer
Date: 10/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

They keep ***lying stating that the account did not have autopay turned on and I never used autopay with centerpoint. I used autopay with my banking service based on their ebills being sent monthly. They stopped sending the bills therefore my autopay from my bank had no cost to address. You did not notify me about turning off the ebill or about turning off my gas. If your team didnt jump my fence with a ladder and just knocked on my door and told me I was delinquent I would have paid immediately. I ask that the bbb ***orts this to the local news stations and I will as well.
I also spoke with a centerpoint *** that told me they are intentionally scamming people this way.

Regards,

Business Response
Date: 10/18/2024
Thank you for allowing us the opportunity to address your concerns. Upon review of your account, we show that your bills were being mailed monthly to the service address. We understand how frustrating this can be and regret any inconvenience that you may have experienced. We do also offer the option to set up autopay directly via CenterPoint Energys self-service portal at www.centerpointenergy.com.Kindest regards CenterPoint Energy.
Initial Complaint
Date:09/25/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 22 I called center point energy to start gas service with them. I scheduled an appointment with them for September 24 to install my gas service. I asked for a call before the technician got there. The customer representative said sure they would call 30 minutes before they get there. On September 24
I was coming home from buying groceries, and I received a call from an unknown number, I answered but the call dropped, I was two minutes away from my house when the call dropped. I get home and I see a center point energy truck, and a guy gets out and asks me is this your home, I said yes. He states to me your going to have to call customer service to reschedule your installation, I said why, because he said he called and I didn’t answer, I said did you just call me about 5 minutes ago, he said I did, I told him the customer representative said I would get at least 30 minutes to be home, when I got the call, I said you called me 5 minutes ago, he goes on to explain that if he is in the neighborhood I only get 10 minutes, I said it was only 5 minutes, he says well your going to have to reschedule, after I said I’m going to call customer service to complain, he said ok I will do it, in a bad tone
So I’m outside with my dog, and he comes to me and says your water heater is damaged and won’t turn on, he said your going to have to call somebody to turn it on, and as you know part of the installation of the gas fee of 45 dollars is turning on the water heater, so I said ok, so I called my cousin who is a plumber
He comes and turns on the water heater in two minutes, I asked him was the ignition broken, my cousin says no I just lit it up, so now I’m thinking the technician did not ignite my water heater
Because I was going to complain on him, I should get my 45 dollar installation fee waived
Because he didn’t do the whole installation, part of the installation is ignition to the water heater
Business Response
Date: 09/26/2024
Thank you for allowing us to address your concern. We apologize for the interaction you experienced with our technician. The complaint has been forwarded to his leaders to address the situation. However, when gas service is inaugurated or transferred from one location to another, the company shall charge a non-refundable service initiation fee. We are unable to refund the Service Initiation Fee as the technician did follow the company standards by performing a safety test on all appliances and turning the gas on. Pilots are lit by the technicians only as a courtesy. We apologize for any inconvenience this may have caused.

Regards

CenterPoint Energy
Customer Answer
Date: 09/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]
Even if it’s courtesy to turn on items
the technician represents your company and as a courtesy you should give me any type of credit for the way he acted, I am a manager for a retail company and when one of my employees mess up, as a courtesy I give a discount to make customer leave happy
im not happy
I should get some type of credit to be satisfied

Regards,

Martin

Business Response
Date: 09/27/2024
Thank you for allowing us to address your concern. As a utility company, we are unable to waive fees for services completed. We have sent your complaint to the Field Services Supervisor to make sure the technician's behavior is addressed. At this time, we are unable to place a credit on the account. We sincerely apologize for your experience with the technician.
Regards,
CenterPoint Energy
Customer Answer
Date: 09/30/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Thanks for not addressing my issue

Regards,

Business Response
Date: 10/02/2024
Thank you for the opportunity to address your concern. We apologize for the experience you had with our technician. We recognize the importance of quality customer service and your complaint regarding the employee’s conduct was sent to the appropriate leadership team. Unfortunately, at this time a credit is not warranted. Our records indicate your gas service was restored within a timely manner and the technician completed the service restoration process according to CenterPoint Energy’s policy.
Kindest regards,
CenterPoint Energy
Customer Answer
Date: 10/02/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

I should not be made to pay connection fee because of him being unprofessional and not starting my water heater
beung a courtesy or not
he didn’t do it because he was mad to connect services because of him making him connect

Regards,
martin

Business Response
Date: 10/03/2024
Thank you for assessment of the situation. CenterPoint Energy have policies in place, and according to your complaint, the technician completed the work order.

Regards,
CenterPoint Energy
Customer Answer
Date: 10/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]
I already explained my situation why should i receive a credit
as a curtesy of what I went through
I don’t see a reason of us going back and forth this company doesn’t care about customer service
please close my complaint
and put I was dissatisfied with there
reaction to bad customer service
close the complaint
but put my notes

Regards,

martin *********

Business Response
Date: 10/14/2024
Regards,
CenterPoint Energy
Initial Complaint
Date:09/24/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I been sick with pneumonia for two and a half weeks. I knew my light bill was up for payment but just got back to work and my lights was turned off. I called and ask what I had to pay to get reconnect. The lady told me the past due ********. I paid it called Center Point back and some *** told me I couldn't get my lights back on because I should of called before I paid. I did just what the lady told me to do. This day 9/24/24 now no lights no money to get a hotel for my family because I spent my last on trying to get the lights back on. They really need to get it together this is nothing nice sleeping in the dark and heat because they made the mistake.
Business Response
Date: 09/25/2024
Thank you for allowing us the opportunity to address your concerns. Upon review of the account, in order to reconnect the electric services CenterPoint Energy will need a reconnection order from your provider. Kind Regards, CenterPoint Energy.
Initial Complaint
Date:09/19/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Very frequent power outage causing electrical equipment to fail. Cause loss to internet connectivity and job. On 09/19 there were atleast 10 power blips and power surge causing lot of issues and equipment failure for many customers
Business Response
Date: 09/26/2024
Thank you for bringing this to our attention. We apologize for any inconvenience you have experienced in this matter. CenterPoint Energy is working urgently to reduce the risk of outages for you, your neighborhood, and the Greater Houston community. As a result, were clearing vegetation from 2000 distribution line miles with higher risk vegetation. Were also installing approximately 300 automated devices, known as trip savers, so fewer customers experience outages. We will continue to work towards improvement opportunities.Kind Regards, CenterPoint Energy.
Customer Answer
Date: 09/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
These power blips are going on from years and everytime small rain or wind will cause power to go off. Complaint many times but entier ****** neighborhood is facing issue from many years.

Regards,
****** ******

Business Response
Date: 10/02/2024
Thank you for bringing this matter to our attention. We understand how frustrating this can be and are working on equipment repairs/improvements. The service center for your area continue to work on solutions to limit outages. We strive to provide quality service and are working to improve the power quality. Kind Regards, CenterPoint Energy.
Customer Answer
Date: 10/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
Please provide detailed list of outages with cause and measures yo fix them in fiscal year 2024. Also list future continues maintaince plan related to blips
Regards,

Business Response
Date: 10/10/2024
We understand how frustrating this situation can be and are committed to delivering safe,reliable electric service to the communities that we service. Upon further review of your account, we show the following outages have occurred at this property. On 03/22/2024 it was due to a falling tree, 04/10/2024 strong winds,05/15/2024, 06/05/2024 and 06/13/2024 were due to a breaker, 06/17/2024 were strong winds, 07/06/2024 07/08/2024 were ***** related, 07/18/2024 was weather related, 07/22/2024 was due to system repairs, 07/25/2024 was due to a breaker,08/20/2024 was a planned outage, 08/30/2024 was due to a breaker, 09/04/2024 were strong winds, 09/06/2024 was a breaker,09/16/2024 was due to a circuit and 09/19/2024 was due to a breaker. We will continue to work towards improvement opportunities. Kind Regards,CenterPoint Energy.
Customer Answer
Date: 10/11/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.
Initial Complaint
Date:09/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date: 9/19/2024 While Centerpoint while performing maintenance on the power line, they accessed my house through a back alley and used my fence to jump up and down my property. They damaged the top of the fence. left broken pieces along with debris on my property and left without saying a word. Called customer service, put on hold for 30 minutes to speak to supervisor. Supervisor was extremely uninterested, didn't take any accountability, and told me he will not send his crew back to fix the fence. it's hard enough to lose powers for several hours as we work from home. it's a planned maintenance so some headsup will be great. but ********** will; be great for the crew to know on the door and tell us they'll be working on my ******* will be basic for them to knock on the door and tell us there's some damage and here's the process to address ****** left too much on the customer to have to address on their own for something very much preventable.
Business Response
Date: 09/24/2024
Thank you for bringing this to our attention. We have learned that there is a claim set up for this issue. Vegetation crews are currently onsite, and the customer will provide estimates to our ****************** We apologize for the inconvenience this may have caused.

Regards,

CenterPoint Energy
Customer Answer
Date: 10/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. The crew that CenterPoint sent to install a new pole trashed my backyard, Damaged my fence, broke a water line and put some dirt to cover it up. NOT once did they knock on my door before (to tell us will lose power for several hours), during (to tell us they'll need to access our yard so we can keep kids and dog secured inside), or after (to tell us about the damage they caused). I called a supervisor to make him aware of the issue but he wasn't interested and not once own up to it. He directed me to file a claim online. Took several days and many calls to get a sprinkler guy to fix water pipe, get a fence guys to install new lattice, and coordinate with CenterPoint to fix the shrubs they damaged the 1st time. Hope someone is connecting with that crew to tell them this is not the way to do preventive maintenance and service your customers.

Regards,

**** *******

Business Response
Date: 10/17/2024
Thank you for bringing this to our attention. The customer has been in contact with our ****************** The customers' complaint will be addressed by that department once appropriate documentation is received from the customer. We apologize for any inconvenience this has caused.

Regards,

CenterPoint Energy
Customer Answer
Date: 10/22/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. All information were provided on the day the damage to my property occurred and followed up with several teams within CenterPoint. Looks like there's an inherent issue with this company and unfortunately they can only provide canned responses like the one received.

Regards,

Adel

Business Response
Date: 10/23/2024
Thank you for your response. Please contact the Claims adjuster handling this claim.
Regards,
CenterPoint Energy
Initial Complaint
Date:09/17/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I want to bring attention to an issue I encountered with CenterPoint's billing system that led to multiple unauthorized charges. Despite updating my bank account details in the system before the payment due date, CenterPoint drafted payments from my previous account. I was under the impression that the payments were being processed correctly until I noticed the discrepancy on 9/17 via email.I have consistently used auto-pay since establishing my account, and I ensured that my new banking information was updated in the systemjust as I did with all my other utilities. CenterPoint was the only company to encounter such an issue.When I contacted customer service, I was met with an unprofessional attitude from both the representative and the manager. They were dismissive and condescending, implying there was no record of my account update, even though they acknowledged the correct banking information on file. This system error has resulted in unnecessary fees and disconnection, which I do not believe I should be held responsible for.Additionally, I recommend reviewing customer service practices, as the interactions I had were far from helpful and included unprofessional behavior. This experience has been extremely frustrating, and I hope management will hire associates that are more invested in their English skills than belligerence.
Business Response
Date: 10/02/2024
Thank you for bringing this to our attention. We apologize for any inconvenience you have experienced in this matter. Upon review of the account, we do show that the bank account information has been changed. All bank changes are initiated by the customer via the self-service portal. Unfortunately, if any of the account numbers are transposed then it will result in the payment being returned by a customers bank. We show there were two payments returned by your bank ($57.60 and $97.61)as no account found/unable to locate. As a courtesy we will waive one of the $20.00 return check fees. Kind Regards, CenterPoint Energy.
Initial Complaint
Date:09/13/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am extremely disappointed in the service I received from Centerpoint Energy when I contacted customer service to inquire about receiving a credit on my bill. Due to a devastating house fire and the tragic loss of my sister, I completely forgot to contact them to disconnect services. Despite the fact that my house was condemned and I was displaced from my home, they showed no empathy or understanding towards my situation. The lack of compassion and assistance from Centerpoint Energy in my time of need is truly disheartening.
Business Response
Date: 09/18/2024
Thank you for reaching out to CenterPoint Energy. We are sorry to hear about your family and the damage that occurred to your home. We have removed any billed charges from your account after 8/7/24. A new billing statement reflecting those adjustments should generate in the next few days.
If you need anything else, please let us know.
Best regards,
CenterPoint Energy
Initial Complaint
Date:09/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called CenterPoint to report a street light outage on August 28th and was told if it's just the bulb being replaced it would be three consecutive days to replace. I called back on Tuesday, September 3rd, and was told because of the holiday (Labor Day) someone should come out on Thursday, September 5th. I called again and was told if it's an underground matter it could take 3 to 4 weeks for repair. I told the lady I didn't think anyone came out to see if it was the bulb or an underground matter and she stated no one has come. I want this matter to be resolved because my mother is 97 years old and that corner is very dark at night.
Business Response
Date: 09/16/2024
Thank you for bringing this to our attention. Our records indicate the light was replaced on 9/13/2024. We apologize for any inconvenience this has caused.

Regards,

CenterPoint Energy
Initial Complaint
Date:09/04/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I set up service for my new home in May. After multiple calls and Centerpoint not showing up, I called again and they told me I had to pay an $80.00 Deposit. I pulled over and used their automated service to pay via debit card. My bank statement shows the $82.50 debited on 6/26/24. Centerpoint connected my gas the next day. Ever since then, they have said I owe the $80.00 connection fee. I called the whole month of July to get help but due to Hurricane Beryl, they didnt have customer service agents. I then emailed and they said to fax, mail or email the proof of payment. I did all 3. Never heard back. Now they are saying they did an investigation and did not find a payment. I have called and the last agent yelled at me and hung up.
I emailed back and forth and asked the agent where my payment went and they sent the same reply and put it in bold. "We have received your email about your misapplied payment in the amount of $80.00. Our records indicate there was an investigation case, and no payment was located. We suggest you reach out to your bank. We apologize for any inconvenience"
I then attached the statement and asked where the payment went and they said "thank you". This is ridiculous.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

This business has 1 alert

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

CenterPoint Energy, LLC is NOT a BBB Accredited Business.