Complaints

This profile includes complaints for Landry's, Inc.(Corporate)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Landry's, Inc.(Corporate) has 100 locations, listed below.

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  Landry's, Inc.(Corporate)

  1510 West Loop S Houston, TX 77027-9505

  
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  Landry's, Inc.(Corporate)

  2502 Seawall Blvd Galveston, TX 77550-7956

  
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  Landry's, Inc.(Corporate)

  6100 Westheimer Rd. Houston, TX 77057

  
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  Landry's, Inc.(Corporate)

  215 Kipp Ave Kemah, TX 77565-2840

  
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  Landry's, Inc.(Corporate)

  2501 Seawall Blvd Galveston, TX 77550-7955

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is for the Saltygrass 8850 Vineland Ave, Orlando, FL 32821 location on Oct 14th. Robert the manager was VERY rude on the phone to me and my wife on the 15th of October regarding my issues that happened on the 14th. 2 phone calls and he was the rudest phone call I've ever had in my life. Jennifer the GM store manager refused to take the phone call even though she was in store. This is unacceptable behavior and a terrible way to run a restaurant. I had major issues with my dining experience and they refused to address the issues or make my experience better. This was terrible. I have not even gotten into the food and beverage issues as the managers refused to take my complaint serious. The fall off the bone ribs were filled with cartilage, the baked potato was under cooked and the drinks were watered down. There was no server and it was a hostile environment that was understaffed with no hostess. My visit to your restaurant was a 0 star experience and I expect a full a refund of $65.00 that your on site managers would not address.

  Business Response

  Date: 10/18/2022

  Thank
  you for forwarding this complaint to our attention.  We are sorry to hear of Mr. R******’s unpleasant
  experience.  It is our understanding that
  the General Manager Jennifer Sword communicated with the customer and agreed to
  a refund of $15.99.  The refund is in
  process.  We hope that Mr. R****** visits
  us again and gives us another opportunity to serve him.  Thank you

  Customer Answer

  Date: 10/20/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  

  My receipt is for $65.00 so I do not agree to the offered $16 refund. This is unacceptable. This is why I contacted BBB because this company refuses to resolve this situation properly.
  

  
  
  
  
  
  
   
  

  Business Response

  Date: 11/01/2022

  Please allow this to serve as an additional response to Mr. R******'s complaint.  Our Regional Manager attempted to contact Mr. R****** on October 25th, and spoke with Ms. Heather F*****.  She was advised that we will be reimbursing the remainder of the check.  This refund does take time, but it will be processed as soon as possible.  Thank you

• Initial Complaint

  Date:10/12/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue I am having with ********* which is owned by Landrys is not necessarily the experience I had at the restaurant. It has to do with what happened after we had a banquet dinner for my wife's birthday where we spent nearly $800. We were required to make a deposit of $125 which would be applied to the final bill at the event however, it was not. It took a month for them to charge my credit card for the final bill and they only did after I called them because I noticed the charge hadn't gone through. When I realized the deposit hadn't been applied, I called ***** ******** and she claimed there was not an error made and even sent me a receipt that wasn't mine.
  After I explained to her that the receipt wasn't mine, she admitted the mistake and said I would get my deposit back. The event was 7/16 and now when I attempt to contact her, she just avoids me. I tried calling their corporate office, but I haven't heard anything back yet. I've attached my contract showing the $125 deposit and my receipt showing the deposit was never applied. I just want my deposit back.

  Business Response

  Date: 10/18/2022

  Thank
  you for forward Mr. ********* complaint to our attention.  We are sorry to hear about these service
  issues.  We know these issues are very frustrating.  Mr. ********* refund of $125.00 was submitted
  timely, but an IT error occurred, causing the refund to be cancelled.  Due to the time it takes to issue a credit
  card refund, Mr. ******* agreed to a gift card.  The electronic gift card was sent on October 14th for
  $125.00.  We greatly appreciate Mr.
  ******* being a valued customer, and we look forward to seeing him again in our
  restaurant.  Thank you

  Customer Answer

  Date: 10/20/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:09/23/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A group of my Sunday School friends and I ate at Fishtales in Galveston, TX, last evening. There were 4 of us. We instructed the server how to divide up the check.. Mine was to have 2 identical meals, totaling about $47. The other items were to be on another check. When the check came that was charged to my debit card, it was OVER $96.00. We told the server this was wrong and it was REALLY wrong as one of the meals that was supposed to be on my check was also on the larger check. I'm 72, have eaten many, many places here and abroad and have NEVER has this happen. The server took the tickets to redo and I told her I wanted to see proof that this was taken off my debit card. She **** to me, saying it would not appear on my debit card as she had not closed out the ticket. The tickets were redone but when I went to my car, I checked my bank app and there was the $96+ charge to my account. I called the restaurant manager before I drove off and he said it would be corrected around 11 pm when the system updated. Well, guess what? It is still there this morning. I am a retired RN, one income household, and this is a financial burden for me. This restaurant is the worst establishment I have ever eaten in. The atmosphere was very unpleasant as men were loudly banging on the ice cream bar during our entire visit. I will NEVER eat in a Landry's restaurant again if I can help it. SHAME SHAME SHAME. I need my money now!

  Business Response

  Date: 09/23/2022

  Thank you for forwarding this complaint to our attention.  Our restaurant manager spoke with Ms. ***** today to review her concerns.  There was an error noted on her charge.  Our manager apologized to Ms. ***** and offered a complimentary card for her use on a future visit.  We believe the matter is resolved.  Thank you

  Customer Answer

  Date: 10/10/2022

  Better Business Bureau:
  
  
  
  This letter is to inform you that Landry's, Inc.(Corporate) has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/23/2022 and assigned ID ********.
  
  
  
  Regards,
  
  
  

• Initial Complaint

  Date:07/22/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First called in to Joe's crab shack at ***** ******* ***** ******* ****** ******* ** **** ***** ****. Phone number ********** for a reservation was told that reservation was not necessary and just to come in on arrival with me and my family of 4. On arrival we would turn the way without any without any explanation we could have been told during the phone call what the situation was at the restaurant after arriving the next day on the 13th of July 2022 we Received orders orders did not properly give me a military discount as requested told me it was not available looked on website and found that that was not true. The orders received 2 classic steam pots the food was cold one little piece of sausage a bunch of potatoes The seafood was dry and unseasoned. The potatoes were cold and hard. There was hardly any seafood in the pot. The group sitting behind us of another background was treated more nicely than our table. Specifically their children's orders were correct and ours not for our one child. After being a regular of Joe's crab shack in the Maryland area I was Greatly disappointed at the service and quality of food compared to the past this visit was horrible it was something I look forward to it was the 1st thing on my list as far as eating with Was completely disappointed and also being told being a disabled veteran and being inconvenienced two days in a row was horrendous.

  Business Response

  Date: 08/16/2022

  Thank you for forwarding Mr. ******** concerns to our attention.  We are sorry to hear about the details of his
  visit to Joe’s Crab Shack.  Our General
  Manager spoke with Mr. ****** and obtained additional information regarding his
  visit.  The General Manager agreed to
  refund the Mr. ******** credit card.  Mr.
  ****** was informed that the refund may take a few weeks, but we will try to
  rush the process as much as possible.  If
  Mr. ****** has any other concerns, he can reach our Corporate Office at [email protected], or by phone at
  800-552-6379 (option 9). 
  Thank you 

  Customer Answer

  Date: 08/26/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
  
  
  
  
   
  

  Customer Answer

  Date: 10/20/2022

  I had a previous complaint with Joe's crab shack in Dustin Florida and they agreed upon a refund of $100.94 I have no record of receiving that to the best of my knowledge I've called several times to the corporate office Landry's incorporated at 15:10 West loop South Houston TX 77027 phone number 713-850-1010on several occasions and both times a representative stated that they would call me back and let me know if everything was taken care of they agreed upon this again with the Better Business Bureau and therefore if they have not taken care of it that is about as unprofessional as a company could be. My request is to have Joe's crab shack in Destin Florida and orlandaries in Texas take care of this hopefully true hopefully true understanding that they've made concerning this refund if they have not sent this refund has promised which to my knowledge again they haven't plethey haven't please have them do so I don't think that they should be telling the better business girl things that they're not going to do and when a client calls they ignore them

  
  

  
  
  
  
  
  
   
  

  Business Response

  Date: 10/21/2022

  Thank
  you for forwarding Mr. ******** concerns regarding his refund.  It was still in a line for processing;
  however, it was pushed through and processed with our bank today.  Mr. ****** should see the refund hit his
  account when it is released by his bank.  My sincerest apologies to Mr. ****** for having to wait so long for his
  refund.  If he has any other questions,
  he may contact our office directly at 800-552-6379 (Option 9), or email us
  directly at [email protected]. 
  Thank you

  Customer Answer

  Date: 10/25/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  
  
  Regards,
  
   I am not satisfied because they're still playing musical chairs with the  $100.94. They have yet to pay that amount they keep saying they're going to do it they haven't done it as of yet this has been going on for several months now this happened and originated on July 13th 2022 we are now almost in November. Please assist me in getting this taken care of so I can move on and they can move on also.
  
  
  
   
  

  Customer Answer

  Date: 11/04/2022

  Better Business Bureau:
  
  
  
  This letter is to inform you that Landry's, Inc.(Corporate) has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/22/2022 and assigned ID ********.
  
  
  
  Regards,