Business Profile
Restaurants
Landry's, Inc.(Corporate)Headquarters
Reviews
This profile includes reviews for Landry's, Inc.(Corporate)'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.44/5 stars
Average of 27 Customer Reviews
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Review fromJanet E
Date: 04/02/2025
1 starJanet E
Date: 04/02/2025
I had my wedding on August 23, 2024, at the ****************** at the **************. Our experience with Jakes Catering was unprofessional and disappointing.Early in the planning process, we mistakenly booked the Grand ballroom due to a mix-up in venue names. The ***resentative who knew we had toured the Governors Ballroom and that our guest list of 250+ people wouldnt fit in the ************** never clarified the mistake. When I questioned why no one clarified this major error, the ***resentative told me it was because of budget. We had never once brought up budget concerns. As a Black couple, the assumption felt loaded and inappropriateand that moment shaped the rest of our experience.From that point forward, communication from Jakes was dismissive and inconsistent. One of our vendors had to reach out to me directly, complaining that the sales *** was not responding to her. Another vendor, who had worked with Jakes in the past, noted she had never seen them treat a client this way. The difference was clear.The situation escalated when the same ***resentativewho had already been cold and difficult to work withfalsely accused me of being aggressive towards her during a walkthrough she did not even attend. That was not only untrue, but harmful. It reinforced a tired, familiar narrative often used to discredit Black clients when we advocate for ourselves.When I raised these concerns with management, I was dismissed and received defensiveness. And after I posted a detailed review about the experience on ****** the review was quietly removed without ************** sharing this here because no couple should have to experience this kind of coded behavior while planning one of the most important days of their lives. Our wedding was beautiful in spite of this vendor, not because of them. Think carefully before trusting them with yours.Landry's, Inc.(Corporate)
Date: 04/08/2025
Thank you for notifying Jakes Grill of Ms. *********** concerns. This matter was fully investigated in August 2024 in response to Ms. *********** complaints. Our Director of Sales spoke with Ms. ********** at that time. It is our understanding the matter was handled to her satisfaction. While we do not have any additional comments beyond what was already discussed with Ms. *********** she is welcome to contact our ********************************************** at ************ (Option 9), or email us at ****************** Thank youReview fromDavid S
Date: 03/23/2025
1 starDavid S
Date: 03/23/2025
I made a reservation in advance to celebrate a huge job promotion. I specifically requested a corner booth when booking in advance through open table, because the booth is very sentimental to me and my girlfriend. Upon checking in at the restaurant the manager took my name and seemed cold and unfriendly from the beginning, Im not sure if she was having a a bad day but did come off that way. Then when checking in my coat she mentioned that it was an hour wait for a corner booth. I then told her that we were okay with waiting and she turned a little nasty and advised that the wait would now be 2 hours. Confused I asked if there were more than one corner booth, when she turned even nastier and condescending when she told me yeah of course theres four of them. She then told me Ill just sit you at the bar and you both can have dinner there. I then decided not to engage with her escalating tone and told them to cancel my reservation. Its sad to see such unprofessionalism from a brilliant steakhouse, that Ive been to at least 20 times through the years. I dont think Ill go back because of this. Hopefully upper management can address this to maintain the restaurant as it truly is a great little spot.Landry's, Inc.(Corporate)
Date: 04/04/2025
We appreciate having these concerns brought to our attention. However, before we can respond, we need additional information including the location where this occurred, the date of the visit, and some additional details. Please contact our ********************************************** at ************ (Option 9), or email us at ****************** We look forward to hearing from you.Review fromEric T.
Date: 01/31/2025
1 starEric T.
Date: 01/31/2025
Landry select club member and Long time Patron of Salt Grass. I ordered online for Jan 3rd with 9:30pm pickup. I called shortly after placing my order and was put on hold for 20 min! I called to ask them to please place the dipping sauce in the bag for the rattlers and to ask them to add my Landry Club points because the website kept giving me an error code. To my disappointment, nobody really cared what I had experienced with the long wait, and when I got home, my steak was extra tough and overcooked, I had no dipping sauce for the rattlers and I couldn’t take it back because it was past closing time. As much as I frequent this place to dine in, I have to say I’m extremely disappointed. I was looking forward to this. Shortly after Saltgrass asked me to respond on Google. They sent me a survey to my email to complete and a manager called me. Never once did the manager even offer to remake my steak correctly to earn my service again. Just told me they’re sorry and it won’t happen again. I guess nobody believes in customer service or trying to correct things anymore. I’m very much doneLandry's, Inc.(Corporate)
Date: 02/14/2025
We appreciate having these concerns brought to our attention. We sincerely apologize for the unpleasant experience and the frustration this has caused Mr. Tillman. Our restaurant manager spoke with Mr. Tillman and we believe the issue has been resolved. To best connect with us in the future, customer comments can be entered through our website at https://www.landrysinc.com/feedback-brands-listing which is linked to our Corporate Office. Customers are also welcome to call our Corporate Office Customer Relations team directly at 800-552-6379 (Option 9) or email us at [email protected].Review fromChristopher W
Date: 11/23/2024
1 starChristopher W
Date: 11/23/2024
Saltgrass Tomball Parkway. I called in advance for my father’s birthday and was informed that there would be a significant wait. Despite this, we made a reservation an hour in advance. Upon arrival, we were informed that there was still a wait. We have been waiting for 30 minutes and are still not seated. The management here is poor, and the responses to our inquiries have been unprofessional.Landry's, Inc.(Corporate)
Date: 12/02/2024
Thank you for forwarding Mr. ********* concerns to our Corporate Office. We are sorry to hear of Mr. ********* complaints regarding his visit. We attempted to contact Mr. ******* to discuss these issues, but we did not hear back. Mr. ******* is welcome to contact us 800-552-6379 or reply to the emails sent to him regarding this matter. Thank youReview fromSam W
Date: 11/13/2024
2 starsSam W
Date: 11/13/2024
Terrible. Bad experience and bad food. Bad all around. Chart house used to be a fine establishment.Landry's, Inc.(Corporate)
Date: 11/15/2024
We appreciate having these concerns brought to our attention. However, before we can respond, we need additional information including the location where this occurred, the date of the visit, and some additional details. Please contact our Corporate Office Customer Relations Department at 800-552-6379 (Option 9), or email us at [email protected]. We look forward to hearing from you.Review fromWilliam K
Date: 10/29/2024
1 starWilliam K
Date: 10/29/2024
We have stayed here many times over the years. This was the worse experience EVER. Room is out dated, tub / shower is a major hazard to get in and out of, telephone didn’t work, room was VERY noisy, etc. Then to make it worse, there key systems went down and all room keys in the whole tower went down so nobody could get into there room and they couldn’t make new keys. They never texted anyone, put a note on the elevators, nothing. Just let people go to there rooms and find out they couldn’t get in. VERY poor and stupid management.Landry's, Inc.(Corporate)
Date: 11/06/2024
Thank you for providing your feedback regarding your stay at Golden Nugget in Las Vegas. We attempted to contact you before you left property, and again by telephone. However, we have not heard back. Please feel free to return the messages at any time. You may also reach us by email at [email protected]. Thank youReview fromJoan M
Date: 10/21/2024
1 starJoan M
Date: 10/21/2024
We tried to make reservations, but system would not allow. We arrived at restaurant at 5:15 pm and said we would wait until we could have tables next to each other. We had 15 quests for my 10 year old birthday party. We were seated where we could not even see other tables, while other tables we open close by. We were seated and our other party was seated about 20 mins later. We finally got appetizers which were fine. Another table was seated next to us received food, ate, paid and left. The rest of our family came over and had eaten and paid and was going to wait in mall. We got food, fish taco dinner was inedible, burger also, the ribeye was so tough and salty most of it inedible. We asked for manager, he said he would give a discount on dessert. We said no, but did not offer to replace bad food or give discount. We could not get refills for drinks, and ended up giving us a 10% discount and charged preset tip,on a $350.00 bill. I told him we had people drive over 2 hours, and another family drove over 4 hours to meet up this restaurant and we were very disappointed. We deserved the meals that were inedible to be removed they were not addressed. When we finally received bill we had been charged for a drink that never arrived at table still on our bill. The Chef, and server, when I stated I would contact corporate, said ok. Food that taste bad and that can't be eaten should be removed from bill or replaced. Another lady came by our table that could not speak because of losing her voice, tried to explain that everything was our fault. I want my money returned and apologize for the rude way the staff treated us along with the bad foodLandry's, Inc.(Corporate)
Date: 10/22/2024
We request that Ms. ******** contact our corporate office so that we can review her concerns in detail. We would also need to know what restaurant location this is regarding. She may contact us at 800-552-6379 (option 9) or by email at [email protected]. We look forward to hearing from Ms. ********.Review fromSherana S
Date: 09/23/2024
1 starSherana S
Date: 09/23/2024
Very disappointed. I’ve stayed there over the years over 10x and never an issue til now. We were charged for the pool chairs and guaranteed them until 7 and when we came back from lunch they were gone. The pool manager never returned my call regarding a refund.
When we checked out we told the front desk person all our grievances and she could care less and was very annoyed. At check in we paid a lot extra to upgrade and check in early and the room was horrible. The blinds didn’t work so we were up at 5am and in Vegas that’s not fun if you are out the night before. We complained several times and no one came to fix it nor change rooms. Our remote also didn’t work. No batteries our entire stay. I complained to corporate and nothing.
Very disappointed by this place and will never stay again.Landry's, Inc.(Corporate)
Date: 10/01/2024
Thank you for forwarding the guest feedback regarding Golden Nugget Las Vegas. Upon check-out, the guest was given a partial reimbursement of her stay. Golden Nugget has tried to contact the guest regarding her issues but has not heard back. For further resolution, the guest is welcome to return the messages left for her. Thank youReview fromNicole M
Date: 09/01/2024
1 starNicole M
Date: 09/01/2024
My husband and I are Landry select members and while on vacation in Orlando, we visited Landry Seafood on Vineland Avenue. I ordered the magical dinner and the only “magic”was instead of receiving Grouper. I was served Basa instead!!! My husband and I are fish connoisseurs, we eat fish all the time and I could tell immediately the difference! I brought it to our server Tyler’s attention (who was great btw) then Tammy the manager came over apologizing and stated the chef “mixed up” the fish and was preparing me some more. Later a different women came up saying the chef admitted he served the wrong fish and she placed a larger piece on the table, again apologizing. This piece tasted different, texture was different…but the batter was so hard it was falling off the fish. Maybe it was cooked too fast, oil wasn’t hot enough, etc. Either way, it’s not a good look when you’re eating at a restaurant they sells fish. Horrible presentation!
We will NEVER eat here again! My husband mentioned this happening to him last March (same location) but he didn’t speak up. He ordered Red Fish and knew immediately it wasn’t a Red. We catch and eat Reds all the time.
I sat there waiting on the “right” fish, looking around wondering how many ppl sitting in here paying top dollar for “bottom fish”?… we cannot trust this place and will NEVER return again!
I would NOT recommend.
Nicole *Landry's, Inc.(Corporate)
Date: 09/06/2024
Thank you for forwarding Ms. Marshall's comments to our attention. Our General Manager was able to speak with Ms. Marshall and resolve her concerns. Guest feedback is very important to us, and we have taken measures to ensure these issues are resolved. Thank youReview fromHollie L
Date: 07/09/2024
1 starHollie L
Date: 07/09/2024
Oceanaire Atlanta-07/08/2024 8:03PM
My fiancé and I had decided that we would enjoy a nice seafood dinner but didn't have time to dine in so we placed a pickup order at Oceanaire Atlanta. I ordered the broiled "fresh jumbo Massachusetts scallops" and he ordered the chicken fried lobster tails and truffle fries. The order was to be ready in 30-40 minutes and we arrived in 30 so the order wouldn't be left sitting. I picked up the order at the bar and left. Within 2 minutes of being in the car with the to go order, the car began to smell like old seafood. We were shocked but being that we had to get back home immediately and still had a 23 minute ride ahead of us we were unable to turn around and go back to Oceanaire. We were starving and attempted to eat the fries while driving home. They were terrible. Not only were they cold but they were cooked in old burnt oil and waterlogged in with grease. It got even worse when we got home. The chicken fried lobster tails were cooked in the same old burnt oil and were heavy and wet instead of light and crispy. The 5 jumbo "scallops" that we just paid 50 dollars for couldn't even be eaten. They were gritty and tasted like they'd been soaked in a chemical bath! I grew up in Massachusetts and I'm accustomed to fresh scallops and these "scallops" we were served were like nothing I've ever tasted nor do I ever want to taste again. They were absolutely disgusting, my dog wouldn't even eat them. I don't know if they thought they could pawn this garbage off because it was a to go order or because I was using 2 gift cards that I received as a gift some time ago? I guarantee if I was seated in the restaurant this garbage would have never been accepted. To sum it even up after a 50 minute round trip journey to pick up the order and a $126.73 bill we ended up with nothing to eat. This is completely unacceptable. I feel like I've been robbed of my time and money!Landry's, Inc.(Corporate)
Date: 07/16/2024
Thank you for your feedback. We would like to hear more details regarding your To Go order. Please send us an email with your phone number so that we can contact you. Our corporate office email is [email protected]. Thank you
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