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Business Profile

Restaurants

Landry's, Inc.(Corporate)

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Landry's, Inc.(Corporate)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Landry's, Inc.(Corporate) has 100 locations, listed below.

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    Customer Complaints Summary

    • 100 total complaints in the last 3 years.
    • 33 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/27/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Type: Billing/Collection IssuesDate of Stay: May 1520, 2025Room Numbers: 1586 and 1588I am filing this complaint regarding incorrect valet charges from our recent stay at the *********************** from May 15 to May 20, 2025. We booked two rooms (1586 and 1588) but only used one car, and used valet service only three times. Each time, we were instructed by valet attendants to pay $20 in cash upfront (plus a $5 tip), and they told us the charges would be noted and/or credited to the room.Despite paying in cash each time, valet charges appeared on both room bills, and we were charged again. We have been trying to reach the hotel for days but emails go unanswered, and phone support does not know which department handles billing disputes.We are asking that these charges be removed and that a review be done of how valet cash payments are tracked. The lack of communication has been frustrating and has left a negative impression on what should have been an enjoyable stay.We are happy to provide room details and copies of the folios.

      Customer Answer

      Date: 05/31/2025

      Better Business Bureau:

      This letter is to inform you that Landry's, Inc.(Corporate) has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/27/2025 and assigned ID ********.

      Regards,

    • Initial Complaint

      Date:05/15/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 12, 2025, I received an email from the ***********************. The email offered me up to three complimentary room nights Sunday through Thursday with valid select dates of 6/1/25 - 6/30/25. On May 14, 2025, I called the *********************** to use the offer and make a reservation for 6/17/25 and 6/18/25. I talked to someone named ******* and she said that I don't get a complimentary room but a reduced rate instead. The Golden Nugget Las Vegas refuses to honor their offer. The *********************** is getting people to call about their complimentary offers and trying to get them to pay for it.

      Business Response

      Date: 05/29/2025

      Thank you for forwarding Mr. ******** complaint to our attention.  It is our understanding Mr. ****** has been contacted, and his issues have been resolved to his satisfaction.  Thank you 

       

      Customer Answer

      Date: 05/30/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  



       

    • Initial Complaint

      Date:05/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We booked this hotel specifically to use the shark slide. We put on suntan lotion, bopped around in the chlorine, went back to take showers. No body wash in the pump on the shower wall. No bars of soap anywhere. Hand wash pump on the sink is glued to the sink so can't use that. I called the hotel from the room a total of four times requesting body wash or soap. Never came. No one brought soap! One apology. The excuses, when bothered to be given, were 1. A new shift had started 2. There were other issues ahead of mine Translation: there is no monitoring of the cleaning staff if a shower pump isn't checked for body wash so long that it runs out of soap. Also, if there was really so many cleaning issues a new shift had to deal with, again, that is a clear sign this hotel does not do its job and monitor its cleaners. The cleaners were paid to clean and refill, and did not. We got nothing to clean with and went out for our evening out gross. Complete fail and complete disregard for healthiness and complete fail of checks of rooms. We waited 45 minutes for simple soap, which is even a rule via health code, and they did nothing. It was not fun spending an evening out with gross chlorine hair and nasty suntan lotion. Absolutely ridiculous. Summary - room not cleaned or stocked and provided NO options for cleaning in the shower and did not care nor bother to come before we had to leave 45 long minutes later. That is a fail and we should not pay for a fail. Soap should be included in the hotel cost.

      Business Response

      Date: 05/19/2025

      Thank you for forwarding Ms. ********** complaint to our attention.  We are sorry to hear that she had difficulties during her stay.  The Golden Nugget credited back her resort fee to the card on file.  The credit totals $60.11, as they cannot credit the $3.00 tip.  The credit should appear on her account within 3 to 5 business days.  Thank you 

    • Initial Complaint

      Date:04/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sidewalk and Parking Lot mishap due to the parking lot gate's automatic arm near exit/entrance.

    • Initial Complaint

      Date:04/28/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Entered by BBB staff AT. On February 2, 2025. The consumer went to the restaurant and paid $20 for Valet parking. On April 15, 2025 the consumer received a ticket for $60; the Valet had parked her car 10 feet from a fire hydrant. The consumer has called the business 3 times; they say they will pay the $60.00, but it's now 3 weeks later they still have not paid. The consumer would like the business to pay the $60.00 for the ticket.

      Business Response

      Date: 05/01/2025

      We will be happy to look into this matter.  However, most of our restaurants with valet are serviced by a third-party valet service, not operated by our restaurants.  Therefore, please let us know the name and address of the restaurant location at issue.  Please advise who the customer has spoken with at our ******************** or the valet company.  Thank you 

    • Initial Complaint

      Date:03/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/23/25 I visited the *************** with my family from ****************. There were 11 of us total. We toured the aquarium and had dinner at the restaurant. Immediately after dinner and upon leaving the restaurant 9 of the 11 people in my party was ill. Some with severe stomach issues and some vomiting. We were a few of the last remaining customers in the ******************** and were hurried out. My daughter her husband and kids had to drive back to **************** that night ill. Having to stop at several gas stations due to stomach issues. Luckily myself and family lived 15 minutes away from the Aquarium and were able to make it home before any accidents. I called the restaurant the next day and left a voicemail message for the Restaurant Manager, I have have not heard back. I am asking for a refund. Myself and my family were miserable after dining at the restaurant and are still having stomach issues.

      Business Response

      Date: 03/26/2025

      We appreciate having these concerns brought to our attention. We have no record of Ms. ***** phone call or concerns prior to receiving this BBB complaint. Before we can respond, we need additional information from Ms. *********** ******************** will reach out to ******* at the phone number provided to gather more information.  Ms. **** may also contact our **************** if any additional concerns arise, at ************ (Option 9), or email us at ********************************

      Customer Answer

      Date: 03/31/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

      I did speak to a representative from ******** corporate office.  Representative stated that she needed to look into a few things and will get back to me.  

      Regards,


       

      Business Response

      Date: 04/10/2025

      We appreciate having these concerns brought to our attention. We have no record of Ms. ***** phone call or concerns prior to receiving this BBB complaint. Before we can respond, we need additional information from Ms. *********** ******************** will reach out to Ms. **** at the phone number provided to gather more information.  Ms. **** may also contact our **************** if any additional concerns arise, at ************ (Option 9), or email us at ********************************

    • Initial Complaint

      Date:02/07/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered food from ****************************************** online and the food pick up was at 9pm . When I get there they said they cancel my order because it seems like I made the same Order there times on they end. I ask so can I get my money or my food I was told cash app have to refund me. Now cash declined my refund because the restaurant got it as complete order. So now Im just *** out of ****** .

      Business Response

      Date: 02/24/2025

      Thank you for forwarding Ms. ********* concerns to our attention.  Our Restaurant General Manager spoke with Ms. ********* and we believe the issue has been resolved.  She will be receiving a credit on her credit card.  **************** has any other concerns, she is welcome to contact our ***************************** at *************************.  

      Thank you

      Customer Answer

      Date: 03/16/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  



       

    • Initial Complaint

      Date:01/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/29/24 a party of four (including myself) dined at the Landry's Chart House Cardiff by the Sea, CA location at or around 3pm. A day later three of the four party (including myself) became ill with bad stomach issues, which lasted several days. I call a manager the next day to discuss the issues of cold food being served, poor service, and the illnesses we had. The manager promised to escalate this to a corporate manager (Ryan (760) ********), who did call us on 12/5/24. He promised a full refund in the form of a gift card (not ideal) and promised it would be sent to us within a week or two of the discussion. I have phoned back several times and no one has contacted us back. At this point we'd like a full refund on our card.

      Business Response

      Date: 01/17/2025

      Thank you for
      forwarding Mr. ********** complaint to our attention.  We are sorry to hear Mr. ******** and others
      in his party were not satisfied with their visit.  Mr. ******** has been in contact with our Regional
      Director, Scott ********.  A
      Complimentary Card has been processed and emailed to Mr. ********.  We hope to see Mr. ******** and his party
      again so we can serve them a great meal. Thank you 

    • Initial Complaint

      Date:12/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dined at the ******* Burbank location tonight and brought a VIP to impress from out of town For dinner But instead it turned out to be an embarrassment I had to order a dry aged porterhouse because they no longer offered a dry aged New York strip The steak was inedible as both sides were just pieces of fat So I had to order a filet as there was nothing else that was dry aged available on the menu other than a ribeye The filet was not dry aged and not the most tender piece of beef and overcooked on top of it I ordered a lobster tail on the side that was overcooked like rubber!I did not have time to have the chef re fire these poorly executed items as my guest had a plane to catch Plus they said that was the last porterhouse they had To add insult to injury my server tried to sell me some ****** membership card Again very disappointing as usually the food here is top notch Requesting a $250 gift card for the bad experience

      Business Response

      Date: 12/12/2024

      Thank you for forwarding Mr. ********* complaint to our attention.  We are sorry to hear Mr. ******* remains unsatisfied with his recent visit to ********. We believe ******** acted appropriately and did everything possible for Mr. ******* during his visit.  We do not believe further compensation or action is required at this time.  

      To best connect with us in the future, customer comments can be entered through our website at ************************************************** which is linked to our Corporate Office.

      Thank you

      Customer Answer

      Date: 12/12/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
      Shocking that the company believes serving bad food to the customer is acceptable as I was a loyal customer for 10 years especially before they stopped serving lunch
      no wonder it is closing locations. In the future all my steak house business goes to **** Chris 


      Regards,


       


      Business Response

      Date: 12/16/2024

      No further comment required. 

    • Initial Complaint

      Date:12/11/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am seeking your assistance in obtaining a refund from ******** Steakhouse in *************, **, due to a serious food safety issue during our visit on Saturday, December 7, 2024.Shortly after dining, myself and three other guests suffered from symptoms of food poisoning, including ****************, severe stomach pain, and diarrhea. These symptoms began shortly after our meal, clearly linking them to the food consumed at the restaurant.Despite reaching out to ******** Steakhouse to report the incident and request a full refund, I have not received a satisfactory response or resolution. We contacted the owner ***************** and completed a customer feedback form as well as contacted the Restaurant itself and spoke with the Manager ****. We have not heard from ***************** Considering the circumstances and the severity of the situation, I believe a full refund is a reasonable request.Given the severity of this incident, I kindly request your help in securing a full refund for our meal. The details of our visit are as follows:- **Date of Visit:** Saturday, December 7, 2024 - **Number of Guests:** Four - **Total Amount Paid:** ****** plus $120 for tip. I have attached the relevant receipt to support my claim. Your prompt assistance in resolving this matter would be greatly appreciated.Thank you for your help.

    Landry's, Inc.(Corporate) is BBB Accredited.

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