Complaints

This profile includes complaints for 7-Eleven, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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7-Eleven, Inc. has 665 locations, listed below.

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• 

  7-Eleven, Inc.

  3200 Hackberry Rd Irving, TX 75063-0131

• 

  7-Eleven, Inc.

  2902 4th St Lubbock, TX 79415-3206

• 

  7-Eleven, Inc.

  6101 19th St Lubbock, TX 79407-1601

• 

  7-Eleven, Inc.

  9802 Slide Rd Lubbock, TX 79424-5781

• 

  7-Eleven

  10 Dorrance St Providence, RI 02903

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/04/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 7-eleven rewards. There are signs in multiple stores that say 3/$9 any double or triple ********* drinks. I went to this store twice and twice they told me my rewards went through, only for me to get home and realize I paid full price for all drink. I just went to a different 7-Eleven. Same signs. I try to make same purchase and its not the correct price. They said show me the sign. I showed them all the signs. He acknowledged it said that and that it did not expire until mid august. He tried to ring up again and told the original cashier they had to give me the price but they would take the signs down. THEN he said never mind. I could pay the full price or have a refund. I said a refund. Then he said it would have to be in cash even though I paid with a card. This feels criminal. Ignore your own signage. Make me pay full price. Refuse refund back to my card. Refund. Store credit. Something. The first store literally lied to me. The second said I could not have the price advertised in the store nor could I be refunded back to my card. Again, feels criminal. 2nd store address is: **************************************** Please make this right. Thank you. - *********************** ************

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  711 has started a new app feature called 711 wallet. It is supposed to make it easier to pay for items at 711 using your cell phone. It requires you to load money onto the app beforehand, and then the cashier is supposed to scan the barcode, first to add points to your rewards account and then second to use the money that you have loaded on to your account for payment. I have used this feature several times at several different 7 elevens. However, at numerous 7 elevens, I have had issues using this feature because the cashier, who usually does not speak english does not know how to use the feature on his end on the register. I just now had to leave the store after trying to explain to a cashier for about 5 minutes what I was trying to do and left with nothing because I was not able to pay for my items, due to the language barrier and the obvious lack of training the cashier has received. I should also mention that the app indicates that this specific location does offer the 7 eleven wallet amenity, and just like every other time I've been through this, the cashier was starting to become irate with me before I eventually gave up. Someone needs to train these people on how to use their point of sale systems correctly, because I'm tired of being treated like I'm trying to pull a scam and then having to find another 7 eleven that has a cashier that knows how to allow me to use my preloaded money. It amazes me just how common this issue is. I'd say I've had this problem at about 70% of my city's 7 elevens. It seems like common sense to me to take the 5 minutes necessary to train these people, as it would save all parties involved a major headache and waste of time. Not to mention, I'd be able to easily use the money that I've already given 7 eleven.

• Initial Complaint

  Date:07/01/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I added the comments in the expalnation.

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7 eleven located at ************ is violating NYS law by taxing customers on the non discounted prices resulting in higher taxes paid and kept by them. The item purchased totaled $3.00 not $5.28. I inquired of the clerk in the store the female store clerk was also rude telling me its 711 rules. &11 must obey the law. I am requesting a full refund.

• Initial Complaint

  Date:06/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The past two years I have beenl a sweet benevolent beneficial especially for them financially,constant consistent customer patronizing this really racist,gener bias individual, rudelyspoken in several languages particularly. towatds me cruelty establishment. The straw that broke ?? ?? my heart ?? figuratively was the attack on me literally,during this harsh resection is the manner of which the management targets and with eerie complexity tactics harassed me profusely because of my looks, with prejudice and specifically me, I am hurt by the prejudice,challenge of character defamation. This man theatens to call the authorities on me even when i have done nothing wrong . He made up several fabrications Against me i know he particularly has an eerie disgruntled disdain for me. What makes matters even worse as i am composeing a very heartfelt greatly needed list statements,he sends male employees circling like vultures i infer its to spark impact,intimidating fear,or possibly ease dropping on what i am writing downn.i am committed to this endeavor so i only fear ***********************.This has gone absolutely to far and gone on long enough their judgmental hateful tactics are going to evolve, in to eventually cursing this particular business into the ground. Their prices are bbb needed intervention. This is an unfortunate situation ?? that opiates of the masses have such lazy,laxadasical individuals can easily exist ******************* the Latina cruelty female The case in which you only care about the dollar instead of humanity would be why.

  Business Response

  Date: 07/23/2024

  Please contact the customer and ask her to provide a store address, so that we can file a formal complaint on her behalf.

  Business Response

  Date: 07/31/2024

  Please contact the customer and ask her to provide a store address, so that we can file a formal complaint on her behalf.

• Initial Complaint

  Date:06/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need to report a 7-Eleven Sunoco gas station #***** (see attached receipt).
  
  Despite my telephoning the customer service lines to receive case #********* and #********* , I never received determination from the corporate office on ************.
  
  Basically, the staff showed serious disregard for a paying member of the public. The bathroom would not be accessible and the (possible) manager said to me:
  
  “We don’t have to follow the [7-Eleven] rules. We own this property.”
  
  “I don’t care if you don’t come back here.”
  
  While I will not return to this gas station, for the public's sake, I need to ask that you counsel that manager.
  
  Last, for my troubles, I would also ask for a partial refund. I paid for gas. But the bathroom is part of my payment as well.
  Thank you.

  Business Response

  Date: 07/22/2024

  Case filed for Robert Ambrose (*********) has been reopened and I have reassigned the case to 7-Eleven Area Leader Andrew **********.  I have requested that he work with the Franchisee to address the matter and then provide an update/resolution for the customer.  A final update will be sent as to how the complaint was resolved.

  Customer Answer

  Date: 07/22/2024

  I am rejecting this response
  because:   
  1) 7-Eleven reportedly discussed the matter with the franchisee
  in question and determined that: 
    * there will be no refund whole or even in part
    * 7-Eleven considers the matter closed.
   
  * my initial efforts to work through the customer service channel failed. The
  franchisees received the initial complaint -- and simply closed the case. I
  base that allegation on my conversation with a 7-Eleven customer service
  staffer in late June early July.  
   
  * the area manager only learned of the issue after I eventually reached out to
  Sunoco's corporate office. Sunoco was relatively responsive and promised to
  reach out to 7-Eleven laterally. By that time, I believe my Better Business
  complaint had been filed.  I did wait several phone calls to
  both customer service and corporate offices and nine (9) calendar days to file
  the Better Business Bureau (BBB) complaint.
  2) I
  am concerned that 7-Eleven has failed to properly train staff how to interact
  and even care for their customers. This company negligence manifested itself on
  June 19  and must be accounted for even in a nominal way -- or it may
  happen to other customers. 
  Any
  issued refund will be donated to charity. It is hoped that this example of
  charity will help 7-Eleven staff at various levels to present a more generous
  disposition in the future than what they have. On my recent phone call with
  7-Eleven  I did explain that the bathroom issue may be elective for its
  franchisees but that in the 2018 Starbucks Philadelphia case in which two
  individuals were denied bathroom access can and did usher unanticipated
  problems (e.g., legal action and settlements). In fact, in the
  Starbucks case the two (2) individuals were NOT paying customers.
  I was a paying customer. The
  refund will also serve as a reminder to 7-Eleven staff that the public makes 7-Eleven’s
  existence possible.
  

• Initial Complaint

  Date:06/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SEVEN-ELEVEN OPERATES THREE (3 or FOUR (4) CONVIENIENCE MARKETS IN ***************************SEVEN-ELEVEN MAINTAINS WEBSITE FOR REDEEMING OR PRINTING OUT PAPERWORK TO REDEEM FOR FOOD.ON MY SMARTPHONBE ONCE I WAS ABLE TO CONFIGURE OR COMPUTER PAPERWORK OR BARCODE REQUIRED TO REDEEM POINTS AT STORE ON *********************** CALIFORNIA FOR FOOD 500 POINTS FOR BUFFALO CHICKEN FOOD.AS OF JUNE 2024 I RACKE3D UP OVER 1300 SEVEN-ELEVENB POINTS.I RODE BICYCLE TO SEVEN-ELEVEN ON ******************* AND ******************************************SEVERAL TIMES I ASKED CLERK FOR POINTS REDEMPTION AFTER I BUY COFFEE OR CIGARETTES I SWIPE US DEBIT ENTER MY CELL PHONE NUMBER MACHINE SAYS 1300 POINTS ON ACCOUNT CLERK REFUSES TO HONOR OR GIVE ME ANYTHING FOR 1300 POINTS.I CHECKED SEVEN-ELEVEN WEBSITE IT SAYS WE WILL BE WITH YOU SOON.

  Business Response

  Date: 07/23/2024

  The customer was sent an email in response to the complaint.  Below is the email that was sent to ************** by 7-Eleven Area Leader *****************.  We consider the matter closed.

   

  07/22/2024, 2:55:06 PM PST ***************** Area Leader
  Dear ****,

  Thank you for reaching out to share your recent experience at our store. We will follow up with store leadership for corrective action. 7-Eleven is committed to delivering great customer experiences and we look forward to seeing you back in our stores.

  Sincerely,

  ***************** Area Leader

  7-Eleven

• Initial Complaint

  Date:06/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/4/24, I *****ED 6 ***** FROM THE 7NOW *** (INCLUDING A LARGE CHEESE ***** AND A 30 oz BIG GULP PEPSI) WHICH CAME TO A TOTAL OF $41.78, AFTER THE ADDITION OF THE DELIVERY FEE AND "OTHER" FEES, AND WAS DELIVERED FROM STORE #***** AT ************************************. I REQUESTED THE ***** BE HANDED TO ME AT MY DOOR. INSTEAD, AFTER ATTEMPTING TO REACH MY DELIVERY PERSON BY PHONE TO NO AVAIL, I OPENED MY FRONT DOOR TO FIND MY ***** AND THE *** OF PTHER GOODS DROPPED IN FRONT OF MY DOOR IN THE HALLWAY. THE BIG GULP WAS ON ITS SIDE AND SOMEWHAT CRUSHED, AND HAD APILLED INTO THE ***. THE ***** BOX HAD BEEN INTENTIONALLY FOLDED AND THEN OPENED UNFOLDED SO IT ***EARED NORMAL SAVE FOR THE LIGHT CREASE BUT UPON OPENING IT, THE CHEESE WAS COMPKETELY STUCK TO THE *** AND THE ***** WAS UNEDIBLE. I IMMEDIATELY TRIED TO CALL 7NOW/7ELEVEN CUSTOMER SERVICE BUT FOUND THEIR OFFICES CLOSED. SO I WENT TO THE ***'S CHAT FEATURE...WHICH WAS NOT FUNCTIONAL AND TO THIS DAY HAS NOT BEEN FUNCTIONAL. SO I HAD TO WAIT OVER A DAY FOR THE ***** TO PROCESS ON THE *** BEFORE I CPULD MAKE A COMPLAINT WHICH I DID, AND THEN SUBMITTED A DETAILED COMPLAINT COMPLETE WITH PHOTOS OF THE ***** IN QUESTION. IT WENT UNANSWERED FOR WEEKS, SITTING IN THE ***, UNTIL FINALLY, I CHECKED TODAY AND THERE WAS NOT ONLY NO RESPONSE, BUT ALSO NO SIGN THAT I EVER SENT THE FIRST COMPLAINT. IT WAS CLEARLY IGNORED AND DISPOSED OF. NOW, THE *** GLITCHES EVERY TIME I TRY TO SEND A NEW COMPLAINT WITH PICTURES SAYING "TRY AGAIN LATER."

  Business Response

  Date: 07/23/2024

  Customer's case was researched by 7Now Delivery team and we received a response.

  From: ************************ ******** <**************************************************>
  Sent: Monday, July 22, 2024 6:01 PM
  To: ***************** <*******************************************>
  Cc: ************************ ******** <**************************************************>
  Subject: 7Now Delivery Complaint
  Importance: High
  
  
  Hi *****,
  
  The customer used our *********** to submit his complaint.  The customer was Auto refunded for the damaged pizza and the spilled Pepsi on June 4, 2024.  The system generated a receipt of the refund, and emailed it to the customer. See receipt below.  We did not speak or chat with the customer directly. The customer opted to use our Auto Refund system instead.  I will send the customer another copy of the Refund Receipt for his record.   
  
  
  
  
  
  HELP CENTER TICKET -
  
  
  Let me know if you have additional questions.
  
  Marie 

• Initial Complaint

  Date:06/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June ****** @ roughly 7:00 PM I bought a green dot prepaid **** from 711 for $61.95 I returned home and discovered the money went loaded on the card .So I returned to the 711 and discovered I never received a receipt from them so that part is my fault for keavi g without it but i returned only 20 mins. Later and the employee wouldn't even recant in their register or even look through the old left behind Receipts or even check the camera footage showing g i gave him the money . He just told me basically to bad without receipt can do anything which i know is not true the camera footage shows me giving hi. The money and the change he gave back . Please help i think I the employee is pocketing the money . For himself . What can i do about this can you help me please. Thank you

  Business Response

  Date: 07/22/2024

  Please contact the customer and ask her to provide the store address where she requested the funds loaded to her Green *** card.  We will also need a copy of the front and back of the card emailed to *************************************** so that we can research this issue for customer ***********************.

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This location continues to charge more than the price displayed for an item, and refuses to adjust the price at the register. Celsius Sparkling prices displayed is $2.69 but I was charged $2.89. In addition, they are not honoring advertised promotions as displayed. The promotion to Buy 2 Get 1 Free is advertised for the all Celsius drinks but was not honored on the Celsius Sparkling.