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Business Profile

Convenience Store

7-Eleven, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

This profile includes complaints for 7-Eleven, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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7-Eleven, Inc. has 665 locations, listed below.

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    Customer Complaints Summary

    • 349 total complaints in the last 3 years.
    • 95 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/21/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a 7-11 gift card with a $12 balance on it. From day one it didn't work. I've reached out to them many times and they always confirm that the funds are still there and that somebody will get back to me to resolve the issue. I've sent them another email several weeks ago and there's still no response. I just want to get my $12 back. I'll really appreciate any help that you can provide for me. Thank you very much.

      Customer Answer

      Date: 06/06/2025

      To whom it may concern.

      I just wanted to let you know that I've just resolved my dispute with 7-11. Thank you and have a pleasant weekend!

    • Initial Complaint

      Date:04/02/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb. 13, I bought a cap from a 7-eleven store and was charged more than double the price on the rack. The store is located at ************************************************Since discovering the discrepancy, I have contacted 7-eleven three times. Each time, I received a reply stating or implying that the company would address the issue, but it never did.The first reply stated that I would receive a response and credits within three business days. Two weeks later, I had not receive any further response. I contacted the company again.This time, I was asked for the full Member ID of my ******** account. I replied that I didn't have an account and that I paid with ******. The representative replied with, "Thank you for giving us a chance to make things right." There was no follow-up.The third reply seemed to be an exact duplicate of the first one. It said again that I would receive a response and credits within three business days. Again, it didn't happen. At this point, I was fairly sure that 7-eleven had no intention of making this right.The price on the rack was $7.49, but I was charged $16.23. Combined sales tax in ****** is 8.25%, so the tax on $7.49 would be just under 62 cents. Therefore, the company **** me $16.23 - 7.49 - 0.62 or $8.12.More than 1 1/2 months have passed since my purchase. This business is in violation of federal truth in pricing laws. It owes me $8.12 and has persistently dropped email threads, failing to return to me the amount that it ******* a resolution, all I want is the $8.12 that is due me. It can be returned to my ****** account or mailed to my address. Thank you.

      Customer Answer

      Date: 04/30/2025

      Dear BBB staff,

      This complaint was sent to the business by April 3. Nearly a month has passed, and I haven't received a response from the business. Conversely, I haven't received a message from BBB saying that the business did not respond. A search of my spam folder yielded no results.

       Doesn't a time limit come into play at some point? Can you let me know when I might receive a communication, or what the situation is?

      Thank you for all you do,

      *******

      Complaint ID: ********; business: 7-eleven

       

      Customer Answer

      Date: 05/16/2025

      Hello

      I filed this complaint about a month and a half ago. In all that time, neither the business nor the BBB has responded or given me any sort of update. Can you please let me know what is happening here?

      Thank you,

      *******

    • Initial Complaint

      Date:02/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date: 02/01/2025 Decided to buy 2 of the 7-Eleven Cheeseburger Sliders. Packaging says "$2.99 or 2/$5.50." If I only bought one, the cost would have been $2.99. Since I bought 2 the cost is suppose to be $5.50. It clearly says this on the 7-Eleven packaging. I was told by the cashier it doesn't matter what the packaging says, they can charge whatever they want. Even though the packages clearly say "or 2/$5.50." This should not be allowed. I thought there is suppose to be a consumer protection law. Money is tight for me lately and I don't like getting taken advantage. How many other people have had this happened to them at this particular 7-Eleven? I paid $5.98 plus tax. $6.50 total. I was overcharged for the Cheeseburger Sliders and I was overcharged tax because I was told they can charge whatever they want. I should have been charged $5.50 plus $.47 tax for a total of $5.97. I know it's not alot of money, but 7-Eleven is open 24 hours. Imagine how many people they are taking advantage of in that 24 hour period.

    • Initial Complaint

      Date:02/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went into this store on my way to pick my sister up and return to *************. I cashed in 4 lottery tickets totally $9, asked for 1 pack of Blue ******* Newport 100s which they did not have so I then asked for Newport Lights 100s. I also got 3 $2 scratch off tickets totally $6. I purchased a cigarette lighter which costed $2.08. My total on my receipt and on my bank statement came to $18.47 which is incorrect. I was charged for 2 packs of cigarettes when I only purchased 1 pack. I had a lot going on yesterday so I really did not check my receipt nor bank statement until this morning. I called this store and talked to assistant manager about the problem. She stated the store manager was going to be out for 2 weeks and would not be able to check tapes for 2 weeks. The cashier knows I only asked for 1 pack of cigarettes and was given 1 pack. Therefore, I feel there was some deception going on and this store needs to be investigated. This probably isnt the first time this happened to anyone at this store and probably will not be the last time. I want my money back an apology and cashier reprimanded.

    • Initial Complaint

      Date:02/02/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear ********* Series (TeddyBearTea)Also now known As 7/11 Your ******* Plaza Location On *********************** Is suppose to have the DJ **** ****** Projec+ No 1One%Marketing add on The Dark Roast I paid good money for this And I wish for you to please Remove the Slurs from the Marketing Publisher on the Television Which happened after I bought it Which is in market to Listen to A10 21+ by Horrorland on #SoundCloud ******************************************* Listen to Rang ************ ********* by Horrorland on #SoundCloud ******************************************* Which is the bands original Flyer However The terms were wrongfully Negotiated By Hit and ************* Filibuster ****** ******** and ******** Which claims they manage Your North American Stores

    • Initial Complaint

      Date:01/26/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an incorrect order. Every item was incorrect and I documented pictures. Every single item except a free honey bun was either damaged, incorrect or missing.I contacted 7now support and was told Id receive an update within 12 hours. Its been 4 days since then and 7now fulfillment team wont respond to my messages.Please fix this. Id prefer to handle this directly instead of requested a chargeback from my bank.1. Pizza was wrong flavor..2. Both gushers were ripped open 3. The seal on my soda was broken 4. Donuts were damaged and crushed 5. Pringles were wrong flavor.6. cookies were wrong flavor 7. Everything else was missing. I have pictures for everything

    • Initial Complaint

      Date:01/22/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: False Advertising and Overcharging at 7-Eleven Store #***** On January 19, 2025, at 8:38 PM, I purchased three cans of an energy drink at the 7-Eleven store located at ***************************************** (Store #*****). The promotional signage clearly indicated that three cans were being sold for $6.99. However, when I paid, I was charged $9.72, including $0.63 in sales tax, which was based on the inflated price. This is a significant discrepancy, as it exceeded the advertised price.This issue has occurred multiple times, and the discrepancy was hard to track due to combined purchases. On this occasion, I purchased only the three cans to verify the promotion. When I pointed out the issue to the cashier, they claimed they did not know the price shown in the promotion. I requested a refund, but the cashier stated they did not know how to process one and suggested I return the next day for a refund. They also refused to contact the manager to resolve the issue.This has led me to believe that the cashier may be intentionally charging a higher price, citing incorrect system settings. I have faced similar issues in the past, and the cashier's behavior seemed unprofessional and dismissive.I am requesting:A full refund for the overcharges across three transactions (estimated at $8.19 in total).Compensation for the time spent resolving this matter.An investigation into the store's pricing practices and employee conduct.I am submitting this complaint to seek resolution and prevent further issues from affecting other customers.Thank you for your attention to this matter.

    • Initial Complaint

      Date:01/20/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 15, 2025, I placed an order through 7NOW Delivery (Order #****************). Shortly after, I realized the wrong payment method had been used and canceled the order within two minutes. However, it was only after canceling that I received a notice stating the cancellation was ***************** no point during checkout was I made aware of this non-refundable cancellation policy. Additionally, the payment was not even posted to my account until a day later, meaning 7-Eleven had sufficient time to stop the transaction from finalizing but chose not to assist me in resolving the issue. I understand that businesses are required to clearly disclose all material terms, including cancellation policies, before finalizing a transaction. The lack of transparency violates these requirements and constitutes a deceptive business practice.Despite promptly canceling the order and reaching out to 7-Eleven customer service, my refund request was denied with no explanation beyond the fact that I canceled. This unfair practice is misleading to customers.

    • Initial Complaint

      Date:01/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They show on the ads on the doors and on the app what a whole pizza cost but if anyone uses a EBT card they over charge the amount and they hit the buttons so fast so u can't see anything or even use the points. I'll ask for receipts and the guy yells says no more receipt paper. This 7eleven has been scamming EBT card users for years and more people should be watching and checking the totals and the prices being charged.

    • Initial Complaint

      Date:01/06/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Clerk refused to allow me to use *** for my large coffee. Also rang up purchase incorrectly under 1 Double Wall Thermo CupSell 20oz His response when I said I was using EBT was, No EBT, do you have cash? I told him he was lying but he refused to allow me to use ***. 7 eleven clearly states on app and on store front that they accept EBT/Snap.

    7-Eleven, Inc. is NOT a BBB Accredited Business.

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