Energy Service Company
Dynegy Energy ServicesHeadquarters
Complaints
This profile includes complaints for Dynegy Energy Services's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 50 total complaints in the last 3 years.
- 18 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/06/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They have been stealing money from me since June. Ive been double billed by them and Duke energy for the same amount of energy used I want my money back that was stolen by this company. I called and the illiterate there reading from a script said no refunds and no manager. The amount loss has amount to thousands. An example of how Duke and dynegy is billing me for the same about of energy used.Business Response
Date: 02/16/2024
Dear BBB,
Dynegy has reviewed complaint case number ******** from *************************.
Following are our findings:
*********************** is a resident of the ***************** at the address of *********************************** **********, *******; *****. ***************** has an opt-out electric municipal aggregation program and selected Dynegy as the electric supplier until May 2025. ***************** provided the customers account number to ********************** as an eligible resident to be included in the ***************** opt-out electric municipal aggregation program. Ohio law allows municipal aggregation, and the customer can learn more about it at *****************************************************************************************************************************************;
**************** was mailed an opt out notification making him aware of the selection of Dynegy, the price of electricity, and other informational material. The letter also included the options to opt out by mail or phone call. Additionally, a copy of the terms of service agreement was mailed with the opt-out letter.
**************** did not notify Dynegy prior to May 3, 2023, that he wanted to opt-out which appropriately prompted an enrollment order to be submitted to his utility, Duke Energy.
On February 6, 2024, Dynegy received a drop transaction from his utility, Duke Energy. The effective drop date is March 4, 2023.
The account was billed appropriately according to the municipal aggregation program and no refund would be warranted.Thank you
Customer Answer
Date: 02/16/2024
I am rejecting this response because: I never got your letter. This is not and never will an appropriate way to steal from people or have control over their account and money. Youre thieves, and thats all you will ever be. I want my money back you stole from my account with these ridiculous charges I never signed up for.Initial Complaint
Date:01/26/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called Dynegy on November 23 , 2023 and opted out of their energy program. I recieved myJanuary bill and they charged me $161.94. I did not sign up for this company but , they still charged me and told me it would take up to 2 billing cycles to get them removed from my bill. mind you the billing cycle was December 2, 2023 to January 2 , ****. so i clearly opted out before my bill was generated. i refuse to pay this backwards , fraudulent company. of course when i called them they said the refund office would be calling me back. we know this did not happen. my electric bill is usually $200 in January , this month it was $395.93. They got a good scam going ripping off innocent people. They said our local Goverment signed us up , also , not correct. My local officials know nothing about this. They are robbing the working class!Business Response
Date: 02/12/2024
Dear BBB,
Dynegy has reviewed complaint case number ******** from ***********************.
Following are our findings:
*********************** is a resident of Williams County at the address of ***********************************************; *****. Williams County has an opt-out electric municipal aggregation program and selected Dynegy as the electric supplier until December ****. Williams County provided the customers account number to ********************** as an eligible resident to be included in the Williams County opt-out electric municipal aggregation program. **** law allows municipal aggregation, and the customer can learn more about it at *****************************************************************************************************************************************;
On October 13, 2023, **************** was mailed an opt out notification making him aware of the selection of Dynegy, the price of electricity, and other informational material. He was made aware that the opt-out must be received by Dynegy no later than November 3, 2023. The letter also included the options to opt out by mail or phone call. Additionally,a copy of the terms of service agreement was mailed with the opt-out letter.
**************** did not notify Dynegy prior to November 3, 2023,that he wanted to opt-out which appropriately prompted an enrollment order to be submitted to his utility, Duke Energy.
On February 3, 2023, Dynegy received a drop transaction from his utility, Duke Energy. The effective drop date is March 3, 2023.
We trust this information will assist you in closing this inquiry. If you have any questions, please do not hesitate to contact me by email at *******************************************Initial Complaint
Date:08/09/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Supposedly dynergy sent mail out to us stating we had to opt out of their services or they will automatically sign us up for their services and be charged for their services . #1 we never received mail from them . How can you automatically sign us up and take our money without consent . This is fraudulent.. I called and asked to speak with a manager and ******* stated her manager would call me back in 30 minutes . I never received a call back .Business Response
Date: 08/18/2023
Dear BBB,
Dynegy has completed its investigation into Complaint # ******** from ******************************* and has documented the findings and actions taken with respect to this complaint. Dynegy appreciates you bringing this to our attention.
Following are our findings:
Our records show that ************************************* is the customer of record at the address of ********************************************* in the Miami Township.Miami Township has an opt-out electric municipal aggregation program and selected Dynegy as the electric supplier. Miami Township provided the customers account number to ********************** as eligible account to be included in the Miami Township opt-out electric municipal aggregation program.
Aggregation is an opportunity for municipalities and counties to negotiate competitive electric supply rates and provide budget stability for their residents and small businesses.
First, residents must vote to give their local government officials the ability to negotiate electric prices for their community. Once a referendum is passed, municipalities are able to aggregate and elected officials can work with alternative energy suppliers to negotiate competitive electric prices.
As an added note, **** law allows municipal aggregation, and the customer can learn more about it at ***********************************************************************************************************************************.
On March 177, 2023, **************************** was mailed an opt out letter making him aware of the selection of Dynegy as the supplier for Miami Township Municipal Aggregation Program, the price of electricity, and other informational material. The letter provided a notice to mail back and a telephone number to call no later than April 7, 2023, to opt out of the program.
**************************** did not notify Dynegy, nor was the opt out card received stating that he wanted to opt-out which appropriately prompted an enrollment order to be submitted to his Utility, Duke Energy, on April 13,2023, with an effective date of May 11, 2023.
Additionally, **************************** would have also received a confirmation letter from his Utility, Duke Energy, confirming enrollment with Dynegy supply. This would have been another opportunity to opt out of the municipal aggregation program.
Since **************************** did not opt out of the ****** Township Municipal Aggregation Program his account was billed appropriately, and a refund is not warranted.
Dynegy has reached out to ****************** and apologized that she did not get a supervisor call back. She was also informed of the information above, sharing that the municipal aggregation program is designed to provide the residents with a fixed rate of .0689/kWh for the next 2 years she can to opt back into the program at any time.
Please let us know if you have any additional questions.
*******************************
Customer Advocacy ********************
**********************
************Initial Complaint
Date:08/02/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have talked to this company before. Last year we were given no notice of our service being changed....untill we recieved a $5000 bill from ****. They looked at the bill and took dynegy charges iff of bill. I called dynegy and was told i was taken off. I then called **** and told them the conversation i had and they said they would make sure i was taken off dynegy. Fast forward to june 2023, i have another $61 charge for dynegy. Call duke, then puco. **** responds with dynegy saying they have NEVER had contact with me. They stated that they mailed me a letter (im still waiting for it) that was the only way to know that id be changed. I have been given no proof of deluvery of said letter and *** never recived said letter. This is a total scam and I'm not seeing where I had opportunity to opt out (which is ridiculous anyway) nor have I been contacted to opt out before reciving an now paying for an unwanted service.Business Response
Date: 08/17/2023
Dear BBB,
Dynegy has reviewed complaint number ******** from *********************.
Following are our findings:
********************* is a resident of the ****************** at the address of ************************************** **********, ** *****. The ****************** has an opt-out electric municipal aggregation program and selected Dynegy as the electric supplier. The ****************** provided the customers account number to ********************** as an eligible resident to be included in the ****************** opt-out electric municipal aggregation program. **** law allows municipal aggregation, and the customer can learn more about it at *****************************************************************************************************************************************;
On March 27, 2023, ************** was mailed an opt out notification making him aware of the selection of Dynegy, the price of electricity, and other informational material. He was made aware that the opt-out must be received by Dynegy no later April 17, 2023. The letter also included the options to opt out by mail or phone call. Additionally, a copy of the terms of service agreement was mailed with the opt-out letter.
************** did not notify Dynegy by mail or phone prior to April 17, 2022, that he wanted to opt-out which appropriately prompted an enrollment order to be submitted to her utility, Duke Energy. The effective date is May 11, 2023.
On July 20, 2023, Dynegy received a drop transaction from his utility, Duke Energy. The effective drop date is August 10, 2023.Dynegy recommends that ************** completes and submits the do not aggregate form to **** to ensure he is added to any municipal aggregation programs in the future. For more information, please visit *************************************************************************************.
We trust this information will assist you in closing this inquiry.
Initial Complaint
Date:07/31/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been being charged for services that I opt out on. I am in the Hamilton county area my name is ***********************. I did it the right way and I want my money back. I received a letter informing me of Dynegy was going to opt me in unless I opt out. I called and opt out. They still enrolled me without my permission. They stoled from me. I opt out in May of 2023 and they enrolled me in June of 2023Business Response
Date: 11/15/2023
Dear BBB,
Dynegy has completed its investigation into Complaint #******** from *********************** and has documented the findings and actions taken with respect to this complaint. Dynegy appreciates you bringing this to our attention.
Following are our findings:
Our records show that *********************** is the customer of record at the address of ********************************************************** in the ******************.The ****************** has an opt-out electric municipal aggregation program and selected Dynegy as the electric supplier. The ****************** provided the customers account number to ********************** as an eligible account to be included in the ****************** opt-out electric municipal aggregation program.
Aggregation is an opportunity for municipalities and counties to negotiate competitive electric supply rates and provide budget stability for their residents and small businesses.
First, residents must vote to give their local government officials the ability to negotiate electric prices for their community. Once a referendum is passed, municipalities are able to aggregate and elected officials can work with alternative energy suppliers to negotiate competitive electric prices.
As an added note, **** law allows municipal aggregation, and the customer can learn more about it at ***********************************************************************************************************************************.
On March 27, 2023, **************** was mailed an opt out letter making her aware of the selection of Dynegy as the supplier for the ****************** Municipal Aggregation Program, the price of electricity, and other informational material. The letter provided a notice to mail back and a telephone number to call no later than April 17, 2023, to opt out of the program.
Our records show that **************** called Dynegy on May 29,2023, and requested to opt out of the ****************** Municipal Aggregation program. Due to human error, ****************** account enrolled on *********************** supply effective on May 10, 2023.
On July 31, 2023, **************** called Dynegy again after receiving her bill showing Dynegy as her supplier. A drop transaction was processed per her request. Her utility, Duke Energy accepted the drop and assigned an effective of September 11, 2023. The account is currently closed.
**************** received 4 Duke Energy invoices with Dynegy as her supplier under the ****************** Municipal Aggregation Program at a rate of $0.0497/kWh. The rate she would have been billed for these same invoices with Duke Energy are $0.101712 and $0.099364. **************** had savings of $36.76 with the ****************** Municipal Aggregation Program with Dynegy as the supplier and therefore a refund is not warranted.Dynegy reached out to **************** and shared this information with her to help her understand that the municipal aggregation program saved her money. **************** was not inclined to listen and discontinued the call.
Thank you for bringing this matter to our attention.Initial Complaint
Date:07/28/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Recently, Canton Township, **** has gone into an another aggregation agreement. Without my permission, they moved my account and all ********** residents to from our current supplier to dynegy energy services. There was an opt out letter, in which I exercised my right to be removed from the switch well before the stated May 2023 date. They promised me they would not move my services, but as of this AM, I received an email from my AEP Electric provider that as of 8/31/23 my supplier would be Dynegy. So my complaint is that Dynegy is not honoring calls into their support to be removed from the service. It took a few minutes to get AEP to correct the issue, but that is not the point. My point is, if you are sending opt-out letters, honor the requests of the people who want out!Business Response
Date: 08/11/2023
Dear BBB,
Dynegy has reviewed complaint number ******** from *******************.
Following are our findings:
******************* is a resident of Canton Township at the address of **************************************************;*****. Canton Township has an opt-out electric municipal aggregation program and selected Dynegy as the electric supplier. Canton Township provided the customers account number to ********************** as an eligible resident to be included in the Canton Township opt-out electric municipal aggregation program. **** law allows municipal aggregation, and the customer can learn more about it at *****************************************************************************************************************************************;
************ was mailed an opt out notification making him aware of the selection of Dynegy, the price of electricity, and other informational material. The letter also included the options to opt out by mail or phone call. Additionally, a copy of the terms of service agreement was mailed with the opt-out letter.
On April 20, 2023, ************ contacted Dynegy to opt out. The agent inadvertently did not opt out the account correctly causing ************** account to be enrolled.
On July 27, 2023, Dynegy received a drop transaction from his utility, AEP Ohio. The effective drop date is August 31, 2023. Dynegy apologizes for any inconvenience this has caused *************
We trust this information will assist you in closing this inquiry.Customer Answer
Date: 08/12/2023
I have reviewed the business response and accept this resolution, however they should be more careful when fulfilling requests to opt out in the future.Initial Complaint
Date:07/21/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******** Township had an electric aggregation for my locality. I opted out of the program via Duke Energy and told Duke Energy that I was not to be switched directly. Dynegy and **** both ignored my request and I was switched. This is was an unauthorized switch.Business Response
Date: 08/04/2023
Dear BBB,
Dynegy has completed its investigation into Comp *********** from ******************* and documented its findings and actions taken with respect to this complaint. Dynegy appreciates you bringing this to our attention.
Our records show that *************************, the customer of record, lives in ******** Township at the address of ***************************************************************** ******** Township has a community Electricity Aggregation Program and selected Dynegy as the electric supplier. ******** Township provided the customers account number to ********************** as an eligible resident to be included in the ********************* Aggregation Program. **** law allows municipal aggregation, and the customer can learn more about it at ***********************************************************************************************************************************
**************** was mailed an opt out letter on April 20, 2023.The letter informed him of the selection of Dynegy as the electric supplier,the price of electricity, and other informational material. He was made aware that the opt-out must be received by Dynegy no later than May 11, 2023,and provided a notice to mail back and a telephone number to call.
Dynegy did not receive notice from **************** prior to May 11, 2023, that he wanted to opt out of this program; therefore, an enrollment was appropriately processed and accepted by the Utility, Duke Energy, with an effective date of June 21,2023.
On July 21, 2023, **************** called Dynegy and per his request a drop transaction was processed to return his service to Duke Energy with an effective date of August 18, 2023.
On July 24, 2023, Dynegy received a recension transaction from Duke Energy which cancelled the drop transaction, keeping Mr. ******* account with ********************** under the ******** Township Municipal Aggregation Program.
Upon receipt of this complaint a Dynegy agent reached out to ****************, and he confirmed that he had changed his mind and has agreed to remain enrolled in the ******** Township Municipal Aggregation Program. He stated that he considers this matter resolved.
Thanks, again, for bringing this matter to our attention.
*******************************
Customer Advocacy ********************
**********************
************Initial Complaint
Date:07/12/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been being charged for services I have not agreed to i am in the ********** **** colerain township my name is ****** ******Business Response
Date: 07/18/2023
Dear BBB,
Dynegy has reviewed complaint number ******** from ****** ******.
Following are our findings:
****** ****** is a resident of the Colerain Township at the address of ******************************************* Apt 3 **********, ** *****. The Colerain Township has an opt-out electric municipal aggregation program and selected Dynegy as the electric supplier. The Colerain Township provided the customers account number to ********************** as an eligible resident to be included in the Colerain Township opt-out electric municipal aggregation program. **** law allows municipal aggregation, and the customer can learn more about it at *****************************************************************************************************************************************;
On March 17, 2023, **************** was mailed an opt out notification making him aware of the selection of Dynegy, the price of electricity, and other informational material. The letter also included the options to opt out by mail or phone call. Additionally, a copy of the terms of service agreement was mailed with the opt-out letter.
**************** did not notify Dynegy that she wanted to opt-out which appropriately prompted an enrollment order to be submitted to her utility, Duke Energy. The effective date is May 5, 2023.
On July 12, 2023, **************** contacted Dynegy to drop from Dynegys supply and requested a refund. The agent explained the current rate with Duke Energy is higher than the municipal aggregation rate and no refund would be due. At this time a drop transaction was submitted. The effective drop date to return to her utility, Duke Energy, is August 4, 2023.
We trust this information will assist you in closing this inquiry.Business Response
Date: 07/18/2023
Dear BBB,
Dynegy has reviewed complaint number ******** from ****** ******.
Following are our findings:
****** ****** is a resident of the Colerain Township at the address of ******************************************* Apt 3 **********, ** *****. The Colerain Township has an opt-out electric municipal aggregation program and selected Dynegy as the electric supplier. The Colerain Township provided the customers account number to ********************** as an eligible resident to be included in the Colerain Township opt-out electric municipal aggregation program. **** law allows municipal aggregation, and the customer can learn more about it at *****************************************************************************************************************************************;
On March 17, 2023, **************** was mailed an opt out notification making him aware of the selection of Dynegy, the price of electricity, and other informational material. The letter also included the options to opt out by mail or phone call. Additionally, a copy of the terms of service agreement was mailed with the opt-out letter.
**************** did not notify Dynegy that she wanted to opt-out which appropriately prompted an enrollment order to be submitted to her utility, Duke Energy. The effective date is May 5, 2023.
On July 12, 2023, **************** contacted Dynegy to drop from Dynegys supply and requested a refund. The agent explained the current rate with Duke Energy is higher than the municipal aggregation rate and no refund would be due. At this time a drop transaction was submitted. The effective drop date to return to her utility, Duke Energy, is August 4, 2023.
We trust this information will assist you in closing this inquiry.Customer Answer
Date: 07/18/2023
I am rejecting this response because: Im not the one that handle mail in my area, postal hasnt been delivering for months Again so I did what I felt was necessary once I was aware to call and opt out but I have a sick child medically and dynegry made it so much harder on the African American culture with this scam that they are forcing those who may not comprehend well or cant even read into some contact that they cant afford after doing research duke rates may be higher but my bill is always lost so it doesnt matter. Cvil suit is coming if this company doesnt return money that was stolen! Taking with out the owner consent, no response is No thank you.Initial Complaint
Date:06/28/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dynergy is overcharging even more then duke energy !I never even signed up for it was wonders why **** has been ridiculously high !Would love my money refined back to my bill or a check cut !Business Response
Date: 07/06/2023
Dear BBB,
Dynegy has completed its investigation into Complaint # ******** from *********************************** and has documented the findings and actions taken with respect to this complaint. Dynegy appreciates you bringing this to our attention.
Following are our findings:
Our records show that *********************************** is the customer of record in The ******************, at the address of *****************************************************************. The ****************** has an opt-out electric municipal aggregation program and selected Dynegy as the electric supplier. The ****************** provided the customers account numbers to ********************** as eligible accounts to be included in the ****************** opt-out electric municipal aggregation program.
Aggregation is an opportunity for municipalities and counties to negotiate competitive electric supply rates and provide budget stability for their residents and small businesses.
First, residents must vote to give their local government officials the ability to negotiate electric prices for their community. Once a referendum is passed, municipalities are able to aggregate and elected officials can work with alternative energy suppliers to negotiate competitive electric prices.
As an added note, **** law allows municipal aggregation, and the customer can learn more about it at ***********************************************************************************************************************************.
On April 5, 2021, ************************ was mailed an opt out letter making her aware of the selection of Dynegy as the supplier for the ****************** Municipal Aggregation Program, the price of electricity, and other informational material. She was made aware that the opt-out must be received by Dynegy no later than April 26, 2021, and provided the notice to mail back and a telephone number to call.
************************ did not notify Dynegy that she wanted to opt-out which appropriately prompted an enrollment order to be submitted to her Utility, Duke Energy, on April 23, 2021, with an effective date of May 14, 2021.
************************ received 2 additional opt out letters in April 2022 and March 2023, both making her aware of the selection of Dynegy, again,as the supplier for the ****************** Municipal Aggregation Program, the price of electricity, and other informational material. Each letter also stated the opt out deadlines, if she did not want to participate in the municipal aggregation program.
************************ still did not notify Dynegy that she wanted to opt out and therefore the account remained active in the municipal aggregation program with Dynegy as the supplier.
Additionally, ************** would have also received confirmation letters from Duke Energy, confirming enrollment with Dynegy supply. This would have been another opportunity to opt out of the municipal aggregation program.
Since ************************ failed to opt out of the ****************** Municipal Aggregation Program she has been billed appropriately and the account does not warrant a refund.
Please let us know if you have any additional questions.
*******************************
Customer Advocacy ********************
**********************
************Initial Complaint
Date:05/08/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never authorized Dynegy to be my electric provider. I just realized they were and am getting the run around. I want what theyve charged me for the last 10 months back.Business Response
Date: 05/19/2023
Dear BBB,
Dynegy has reviewed complaint number ******** from ************************
*********************** is a resident at the address of ***************** *****************. Our records indicate **************** was originally enrolled with Duke Energy Retail and submitted a rate change on December 18, 2011, via email from the email address ********************.
** 2014, Dynegy Energy purchased some commercial generation assets from Duke Energy as well as their residential retail supply business in the Midwest. This purchase was effective April 1, 2015. At that point, **************** began receiving his retail electric supply from Dynegy Energy. **************** was mailed a letter indicating his supply was transferred to Dynegy. While **************** has been receiving electricity supply service from Dynegy, Dynegy sent multiple communications and Dynegys name has been listed on approximately eighty-five (85) bills.
On May 6, 2023,Dynegy received a drop transaction from his utility, Duke Energy. The effective Drop date is effective is June 2, 2023.
On May 16, 2023, Dynegy spoke to **************** and explained the details above. **************** stated he assumed the Dynegy letters were advertisements or letters trying to get him to switch suppliers, so he trashed them. Hes never paid attention to his invoices from Duke Energy until now.Dynegy offered to provide **************** with a refund for the rate difference over the last 12 months. Dynegy explained the effective drop date is June 2, 2023,therefore, Dynegy would contact him after the effective drop date with the refund amount. **************** appreciated the explanation and the resolution to his complaint.
We trust this information will assist you in closing this inquiry. If you have any questions, please do not hesitate to contact me by email at *******************************************
Thank you,
***************************Customer Answer
Date: 05/19/2023
I have reviewed the business response and accept this resolution.
Dynegy Energy Services is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.