Business Profile

Hotels

La Quinta Inns

Headquarters

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Complaints

Name: La Quinta Inns
Address: 909 Hidden Rdg Ste 600, Irving, TX, 75038-3822, USA
Telephone: (214) 492-6600

This profile includes complaints for La Quinta Inns's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

657 total complaints in the last 3 years.
237 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was scheduled to stay the 22nd to the 25th. We arrived but our rooms were dirty so we waited 3 plus hours. When we got our rooms they were filthy. Ciggerrette butts inside the ac heating unit. No fridge, missing tv, no bedding for two beds. No towels. Broken toilet. Door view you could see into the room both ways. No working lights, no ice buckets, no fridge, no towels. this place is so unprofessional and ran by drug addicts. Police came twice. I was told I wouldn't be charged for the three other nights as I booked a hotel on the other side of ******* that is in a safer place and clean. I was charged full price. Thus place is unclean and unsanitary. This place needs shut down. I need my money refunded as the charge does not match my exit reciept. On my exit receipt I stayed 1 night. I was charged 4. Don't stay here. This place is disgusting and not safe. No fire alarms as I was told someone stole them. Dirty bedding on 1 of the beds with stains and the police are regulars there.
Business Response
Date: 05/15/2023
Hello Contact,

BBB Case #: 19979178
Hotel Site #: 53442
Customer Care Case #: ********

Dear Contact:

Thank you for notifying our office of the concern filed by ******************************* at the La Quinta by Wyndham property in *************. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before May 18, 2023. As a company, were committed to delivering a great experience with every stay with **.

Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.

*******
Liaison, Customer Care
Initial Complaint
Date:04/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transactions: 4/13/2023 We booked this hotel La Quinta Inn & Suites by ******* ***** Fairgrounds - Casino through chase rewards.The front desk specialist denied our check-in when she notice we have a cat and told ** will approve for a refund so that chase will give ** the points back. However, after we leave, the manager denied the refund.we have called chase first and chase told ** they cannot give ** back our points since the hotel denied the refund request.Then, we called the hotel directly and they said they cannot refund it because they are not taking cat as always. However, in their official website and the check-in paper, nothing is showing they do not take cats, instead, the official website said they allow pets and in the check-in confirmation paper the front desk gave ** showing "Cat owners must provide a litter box for their pet." in the pet policy at the end of line 4.The front desk specialist called "*****" told us that we will be given a full refund. I wasn't wanting to believe that withour providing any confirmation so she hand-wrote a full refund approve on the check-in paper. ( I have attached)order confirmation number is 655-251325. I would like to get an apology from the hotel and they have to keep their promise to approve the refund.
Business Response
Date: 05/15/2023
Hello Contact,

BBB Case #: 19980240
Hotel Site #: 53066
Customer Care Case #: ********

Dear Contact:
Thank you for notifying our office of the concern filed by ************* at the La Quinta by Wyndham property in *****, **. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before May 18, 2023. As a company, were committed to delivering a great experience with every stay with **.

Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.

*******
Liaison, ******************************* & ******** ****
Customer Answer
Date: 05/24/2023
****** has reached out to me and apologized. However, refund issue is still resolved. They are just pushing us back and forth between ***** and chase has already inform us that the hotel denied the refund so that they cannot return the rewards.
Customer Answer
Date: 05/26/2023
I am rejecting this response because: ****** has reached out to me and apologized. However, refund issue is still resolved. They are just pushing us back and forth between ***** and chase has already inform ** that the hotel denied the refund so that they cannot return the rewards.
Business Response
Date: 05/26/2023
Hello Contact,

Thank you for taking the time to bring your concern to our attention and allowing us the opportunity to address your needs.

We are sincerely sorry to hear we did not provide you with an excellent La Quinta by ******* experience. You can count on our team to help resolve your concerns. To aid me in resolving this matter, please reply with a copy of your actual credit card statement showing the charges you incurred, when you receive it. We cannot accept screen shots. For security purposes, please remove all personal credit card numbers from your statement. You may also fax the documents to ************.

When we receive the requested information from you, we will be in a better position to evaluate your concern and determine the next steps.

Thank you,

*******
Liaison, Customer Care
Customer Answer
Date: 06/06/2023
Dear BBB team,
I have submitted the required document. Thank you for all your help and please let us know if you need more information.
I am looking forward to hearing back from your and I really appreciate all your help.

Best regards,
*************

Business Response
Date: 06/13/2023
BBB Case #: 19980240
Hotel Site #: 53066
Customer Care Case #: ********

Dear Contact:

Thank you for taking the time to bring your concern to our attention and allowing us the opportunity to address your needs.

We are sincerely sorry to hear we did not provide you with an excellent La Quinta by Wyndham experience. You can count on our team to help resolve your concerns. To aid me in resolving this matter, please reply with a copy of your actual credit card statement showing the charges you incurred when purchasing the points. For security purposes, please remove all personal credit card numbers from your statement. You may also fax the documents to ************.

When we receive the requested information from you, we will be in a better position to evaluate your concern and determine the next steps.

Kind regards,

*******
Liaison, *************************************** & Resorts, Inc.
Customer Answer
Date: 06/13/2023
I am rejecting this response because: I have not receive a resolution yet. I have sent and attached the required documents which is bank statement through my last response.
Customer Answer
Date: 08/14/2023
Dear ******,
The business has not taken any action and havent reach out to me at all.
I am still expecting the refund, they promised me.
best regard,
Business Response
Date: 08/17/2023
BBB Case #: 19980240
***** Site #: 53066
Customer Care Case #: ********

Dear Contact:

To aid me in resolving this matter, please reply with an official copy of your credit card statement showing the charges you incurred when purchasing the points.
What we are able to accept as a VALID Statement of charges:

1.    Must have banking ***************************** on the Statement
2.    Personal/Confidential Information blacked out
3.    Must be CURRENT most recent statement

What we are not able to accept as a ************************************** ***** Folio
2.    ******************** Information
3.    No ******************* Information
4.    Screenshot of just the charges/no other information included
5.    A previous month statement
For security purposes, please remove all personal credit card numbers from your statement. You may also fax the documents to ************.

When we receive the requested information from you, we will be in a better position to evaluate your concern and determine the next steps.

Thank you,
*******
Liaison, Customer Care

Wyndham *****s & Resorts, Inc.
Initial Complaint
Date:04/24/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The business stated they would provide me with a swimming pool when I stayed at their hotel. When I got to the hotel, they said the swimming pool was closed. The manager on duty that night of April 12 and 13th was above fantastic. My complaint isnt with the manager. My complaint is : I tried to resolve this false promise by requesting a reduction of my bill because I did not get what was promised. A swimming pool)I hope that the general manager decides to rebate $70 off of my bill.
Business Response
Date: 04/26/2023
BBB Case #: ********

Dear Contact:
Thank you for notifying our office of the concern filed by *******************************. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.
- Confirmation number
- Exact address/name of the hotel:
- Under what name was the reservation booked:
- Date of arrival (exact date of stay):
- Room number:
If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
*******
Liaison, *********************************** & Resorts, Inc.
Initial Complaint
Date:04/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear La Quinta Inn Corporate,I am writing to express my disappointment with the experience I had at one of your hotels at fairfield, **********. I had made a reservation to stay at your hotel but upon arrival, I immediately noticed a strong odor of smoke throughout the lobby and the common areas. As someone who suffers from asthma, this was extremely concerning for me and I knew that I would not be able to stay in such an environment.When I explained my situation to the front desk agent, I was informed that I would not be able to receive a refund because I had already made the reservation. I understand that there are policies in place regarding refunds, but I had not even checked into the hotel yet and it was very clear that the smoke smell would pose a significant health risk for **** was extremely disappointed with this response, as I feel that the situation was beyond my control and I should not have to pay for a room that I cannot even stay in. I would like to request that you reconsider your policy in situations like this and provide better support for customers who have health concerns.I have been a frequent customer of ********************** in the past and have always enjoyed my stays, but this experience has left a negative impression on me. I hope that you will take my feedback into consideration and work to improve your policies and customer support.Thank you for your attention to this matter.Sincerely,*******
Business Response
Date: 04/24/2023
BBB Case #: 19951315
Hotel Site #: 01260
Customer Care Case #: ********

Dear Contact:

Thank you for notifying our office of the concern filed by ************************* at the La Quinta by ******* property in Fairfield. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before April 27, 2023. As a company, were committed to delivering a great experience with every stay with us.

Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.

*******
Liaison, Customer Care
Initial Complaint
Date:04/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My family and I stayed at the hotel the 13th-16th of this month. The original price I was supposed to pay was $560, and either a mistake made by a young employee or the system, charged me for over $900 the $560!!!!! I have contacted the hotel and while a refund has been issued, it left me $400 in the negative on my bank account so we have no money to our name and bills are getting turned off because I cant pay them. My car broke down yesterday and I cant fix it and cant get to work because of it!!! Yes a refund has been issued but I think and believe the entire amount for the stay should be returned as well because of the absolute horrible situation this has put my family through
Business Response
Date: 04/21/2023
BBB Case #: 19949813
Hotel Site #: 53027
Customer Care Case #: ********

Dear Contact:

Thank you for notifying our office of the concern filed by ***************************** at the La Quinta by Wyndham property in *****. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before April 26, 2023. As a company, were committed to delivering a great experience with every stay with us.

Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.

.

*******
Liaison, *************************************** & Resorts, Inc.
Initial Complaint
Date:04/21/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was checked in in La Quinta Inns hotel ceder park ***** on April 8. After checked in i notified that elevator is not working and there is no wifi available. I talked to front desk and she also confirmed these two problem. I checked out immediately and front desk assure me about my refund. Now after two week I tried to talk to hotel general manager for my refund but no success. I left him voice messages and sent him emails but no reply. I called front desk to talk to him but every time they said that he is busy and call again.
Business Response
Date: 05/05/2023
BBB Case #: 19946604
Hotel Site #: 53252
Customer Care Case #: ********

Dear Contact:

Thank you for notifying our office of the concern filed by ********************** at the La Quinta by Wyndham property in ******. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before May 8, 2023. As a company, were committed to delivering a great experience with every stay with **.

Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.

*******
Liaison, ******************************* & Resorts, Inc.
Customer Answer
Date: 05/11/2023
I am rejecting this response because: Nobody contact me
Business Response
Date: 05/25/2023
BBB Case #: 19946604
Hotel Site #: 53252
************* Case #: ********

Dear Contact:
On May 6th, the General Manager of the hotel informed ******* ************* that a refund was processed. Please have the guest contact the property directly either via telephone at ************ or email at ******************************************** and request a copy of their detailed folio that supports the refund.
Thank you,
*******
Liaison, *************

Wyndham Hotels & Resorts, Inc.
Customer Answer
Date: 05/25/2023
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:04/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid 289 for a two night stay. Everything was normal until it was night time. We heard knocks at our door and like maybe someone was trying to break in. We froze and by the time we stood up to check, no one was there. I contacted the front desk through the phone that they have on the nightstand but they wouldnt answer. We blocked the door and decided we would notify staff until the morning when we felt safer. The next day, when we were getting ready for breakfast we noticed about four red stains on the sheets. We went straight to the front desk and told them about the stains. They were short on staff and couldnt guarantee when and if our sheets would be changed. We were upset but went back to our room. It was around 9am when we were settling in again when we got a call on the hotels phone. I answered promptly thinking this was staff calling. However, instead I was met with a mans voice that caused chills down my spine when he asked if I wanted to have some fun with him. I hung up, tried to contact the front desk on the phone again but there was no answer. We hurried out to report this to staff and mentioned that we felt unsafe because the call came to the room directly and brought up the random knocking and said we needed to change our room. They said they werent sure if they could. This is when we asked for a refund. They said they were unable to because of some discount. As much as I wanted to get my moneys worth, it was too dangerous to say in a place where as a woman, I could potentially be sexually assaulted so I left. I had my travel agent call for a refund but they refused. I called the front desk again myself and the man assisting me said what do you want me to do? you knew what you booked. He refused to transfer me to a ************** hung up. Ive never experienced a more terrifying experience. How did someone manage to get up to our room to knock and call the extension directly to the room? Worst part is they refused to do anything.
Business Response
Date: 04/18/2023
BBB Case #: 19934157
Hotel Site #: 09518
Customer Care Case #: ********
Dear Contact:
Thank you for notifying our office of the concern filed by ******************************* at the La Quinta by ******* property in **************, **. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before April 20th. As a company, were committed to delivering a great experience with every stay with us.
Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
*******
Liaison, *********************************** & Resorts, Inc.
Initial Complaint
Date:04/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our family decided to spend a couple of days in ********* for Spring break. We love visiting *********, and this was the first time we've ever stayed at Laquinta by Wyndham located at ***********************************************************. We checked in on Wednesday, 3/15/2023 around 7:45pm (room#***). After about a 6-hour drive, we were exhausted and was ready to get to our room to wind down for the evening. Everything appeared to be clean to our liking until we pulled back the covers back on the bed to check the sheets and saw a couple of red spots on his bed and the sheets were not clean and a black spot on the other bed. We then questioned if the sheets had been changed. My husband immediately took a picture and went downstairs to show the manager and to see if they would come up to change the sheets. He was told by a male working the front desk that their hospitality crew were gone for the day. He gave me some clean sheets and told me we could change them ourselves. Our complaint is that we should not have been responsible for changing the bedspreads when we arrived. As we were checking out Saturday morning, 3/18/2023, we spoke with the front desk manager (who wrote her name on the receipt) to see if they would discount the night, we arrived due to the huge inconvenience this caused us. She stated we would need to reach out to the other manager who was not in at the moment. We called but there was still no resolve. We were told they could give us points for future stay but since this is the way they handle business, we do not wish to continue business with them. We're requesting a refund for that night in the amount of $204.30. We paid for good service and a clean hotel room, therefore we should have received just that.
Business Response
Date: 04/21/2023
BBB Case #: ********

Dear Contact:
Thank you for notifying our office of the concern filed by *****************************. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.
- Confirmation number
- Under what name was the reservation booked:
If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
*******
Liaison, *********************************** & Resorts, Inc.
Customer Answer
Date: 04/21/2023
I have reviewed the business response and I'm providing the requested information. Please see attached.
- Confirmation number - 21072714
- Under what name was the reservation booked: *****************************
Arrival - 3/15/2023
Departure - 3/18/2023
Thanks,
***************************** (wife)
Business Response
Date: 04/24/2023
BBB Case #: 19943894
Hotel Site #: 53860
Customer Care Case #: ********
Dear Contact:
Thank you for notifying our office of the concern filed by ***************************** at the La Quinta by ******* property in *********, **. We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service.
As a one-time gesture of goodwill, we would like to offer you ***** Wyndham Reward points -- enough for a highly discounted night(s) at any ********************* worldwide. If you have yet to enroll in Wyndham Rewards, you can do so here: ***************************************************************************
Please reply with your Wyndham Rewards member number and we will add the points to your account.

Please note our email address has changed. If you need any more information on this matter, please contact me directly at *********************.
*******
Liaison, *********************************** & Resorts, Inc.
Customer Answer
Date: 04/24/2023
We do not accept the **** points for ***********. The way this issue was handled, we prefer to discontinue business with this hotel in the future. We're requesting a refund for the night our room was not properly cleaned which was the night we arrived and was still charged $204.30, which is reasonable.
Business Response
Date: 04/26/2023
BBB Case #: 19943894
Hotel Site #: 53860
Customer Care Case #: ********
Dear Contact:
We would like to offer you ****** Wyndham Reward points -- enough for one free night at any one of our tier 2 ********************* worldwide, or you have the option to redeem points for gift-card(s) or merchandise. If you have yet to enroll in Wyndham Rewards, you can do so here: ***************************************************************************
The La Quinta by ******* property located in *********, ** is independently owned and operated and unfortunately, ********************* does not have the ability to access the properties billing systems. The property management would be responsible to authorize and process refunds and any monetary compensation or reimbursement if they wish to do so.
Please reply with your Wyndham Rewards member number and we will add the points to your account.

Please note our email address has changed. If you need any more information on this matter, please contact me directly at *********************.
*******
Liaison, *********************************** & Resorts, Inc.
Customer Answer
Date: 04/28/2023
I am rejecting this response because: I was advised to reach out to the corporate or regional office and was given your contact information, now I'm getting the runaround. Since this business is associated with you all, is there a way to have them respond to you?
You are welcome to credit the points to our account however this is not a resolve. It is too much back and forth and we've never experienced anything like this when dealing with a hotel.
Do you have the manager's contact information for that hotel since its privately owned? Please advise. Thanks.
Initial Complaint
Date:04/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After the employees were extremely rude around my check out and about the whole situation leading to it I go in today to try to get a receipt of my deposit being refunded to my debit card so I can give it to my bank and they refuse to give me one saying I have to go through the third party to get it at first and the third party had nothing to do with the deposit that was taken by the motel at the time of my check-in and they are the ones who took it off of my debit card according to my statement from my bank so I tried to explain that to them several times they kept saying I had to call the third party to receive my receipt refusing to give me a receipt for my refund verification then I have to call their corporate office and still couldn't really get a real receipt they sent me something but they put a name for the guest on there as the person who was not even a guess she was just my girlfriend and forged her name on the receipt saying that she had signed it when she never never authorized for them to charge her card for $59 to begin with OR signed anything for them I'm still not able to get a real receipt to give my bank and have gotten no resolution from talking to them or their corporate office and it seems as if none of them even know really what's going on or maybe that they're trying to keep my money and don't want to be honest about it and it sounds better and I'll have all I had been asking for was the receipt for my deposit being returned to the debit card that was used at my check-in
Business Response
Date: 04/12/2023
BBB Case #: ********
Dear Contact:
Thank you for notifying our office of the concern filed by ***********************. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.
- Confirmation number
- Exact address/name of the hotel:
- Under what name was the reservation booked:
- Date of arrival (exact date of stay):
- Room number:
If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
*******
Liaison, *********************************** & Resorts, Inc.
Initial Complaint
Date:04/10/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ********************************* booked a room at the La Quinta *************************************************************************************. The stay was from April 5-9 2023. Confirmation #*****EE008981 room #***. The ************ was not what the pictures showed on the website. The overall stay was horrific. The room was in such bad conditions. Spots & stains on the furniture. The bathroom wasnt clean. We didnt shower or use the bathroom doing our stay. We had to shower at family home. We barely stayed in the room. We only stayed at midnight & then went to families early in the morning. We called Wednesday night to the front desk for a extra blanket and we was told they were out of blankets but he never looked. We was so scared to get under the sheets. There was dog pop on the stairs. The elevator stop working while we was on it so we took the stairs throughout our stay. We decided Thursday4/6/23 morning we was going to check out early. The floors in the entrance are disgusting. This experience at this hotel was horrible. Im writing this bbb early because I'm dissatisfied with my stay. No one should ever have to experience these conditions at any hotel. Someone recommended this hotel and I regret spending my money here. We ended up staying with family for the rest of our trip. Hopefully for checking out early I get a refund for the rest of the days and not a up charge for a early check out.
Business Response
Date: 04/10/2023
BBB Case #: 19907864
Hotel Site #: 53252
Customer Care Case #: ********
Dear Contact:
Thank you for notifying our office of the concern filed by ********************************* at the La Quinta by ******* property in **********, **. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before April 13th. As a company, were committed to delivering a great experience with every stay with us.
Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
*******
Liaison, *********************************** & Resorts, Inc.
Customer Answer
Date: 04/10/2023
I have reviewed the business response and accept this resolution.

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La Quinta Inns is NOT a BBB Accredited Business.