Business Profile

Hotels

La Quinta Inns

Headquarters

This business is NOT BBB Accredited.

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Complaints

Name: La Quinta Inns
Address: 909 Hidden Rdg Ste 600, Irving, TX, 75038-3822, USA
Telephone: (214) 492-6600

This profile includes complaints for La Quinta Inns's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

659 total complaints in the last 3 years.
237 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a reservation on 3/25/23 with confirmation # *****EE008622, account invoice **********. I arrived to the hotel and found it not only unsanitary but unsafe as well. First, multiple outlets without covers exposing 110V wires, no smoke alarm, no locking door, the deadbolt didn't work nor was the safety latch intact, it had been busted prior. Additionally, there was a wet towel hanging in the bathroom, obviously the room had not been cleaned. Keep in mind there were 2 children as well. One of my children attempted to shower and found there to be no hot water. Therefore, I attempted to call down to the front desk but found the phone also to not work. I walked down to the desk and requested a new room. There were no other 3 bed units so I was given 2 separate rooms. Once there, similar situations were found. The main issue was no hot water and no lockable doors.Obviously no safe for my family I went back to the front desk and the woman there offered to provide a refund for which I accepted and left the premises. Stated it would be 5-7 days. It is now day 11 and no sign of a refund. Furthermore, I left a review and received an email from corporate stating their apology but no refund. I went down the street and booked another hotel for me and my family.
Business Response
Date: 04/04/2023
BBB Case #: 19893162

Hotel Site #: 53442

************* Case #: ********

Dear Contact:
Thank you for notifying our office of the concern filed by *********************** at the La Quinta by ******* property in *************. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before April 7, 2023. As a company, were committed to delivering a great experience with every stay with us.

Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.

*******
Liaison, *************
Customer Answer
Date: 04/04/2023
I am rejecting this response because I was offered a refund because there were no rooms with lockable doors. Was told I would receive a refund for which I have not.
please escalate
Business Response
Date: 04/20/2023
BBB Case #: 19893162
Hotel Site #: 53442
Customer Care Case #: ********

Dear Contact:
Please provide us a copy of the reservation and receipt for the alternate location you and your family had stayed after leaving the La Quinta by Wyndham property located in *************, **. Once we receive the requested documentation, we will be in a better position to determine the next step.
Thank you,
*******
Liaison, *********************************** & Resorts, Inc.
Initial Complaint
Date:04/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am appalled by the service provided at the La Quinta at ********************************************************************** ** **************. First we were given room occupied by some one. Then the room was changed. The new room was not at all vacuum cleaned, the bedsheets had dirty spots (probably from bodily fluids) and was evident that the bedsheets were not laundered. The room had garbage all over and was evident that the room was not vacuum cleaned. The air conditioner in the room even when set at 72F was heating up at 83F. When we lowered the temperature to 68F the room was heating at 81F, then we lowered setting to 66F, and room was still heating up at 82F. This happened all night. The bathroom had open and noisy exhaust. The flooring was all peeled up and was making sloppy noise when we walked over. When we complained, the manager on duty at night blamed on the person saying the person may have forgot to clean the room. Even the laundry bags were not present and instead the store bags from Elo hippo were kept. The microwave in the room was not working, and when we fiddled with plug it worked. The site entrance was all covered with hard slippery ice and was a hazard for sure. The facility did not had good lighting and ventilation in cafeteria either when we went in next day morning. Overall we could no sleep through the night and could not even have proper breakfast. Overall, I am surprised how do they even charge $179/night for such useless, good for nothing rooms/site/people and still have site active for people to become pray?
Business Response
Date: 04/04/2023
BBB Case #: 19889703
Hotel Site #: 51564
Customer Care Case #: ********
Dear Contact:
Thank you for notifying our office of the concern filed by ***************************** at the La Quinta by Wyndham property in ************, **. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before April 6th. As a company, were committed to delivering a great experience with every stay with us.
Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
*******
Liaison, *********************************** & Resorts, Inc.
Customer Answer
Date: 04/04/2023
We will wait for follow up action from ******* group.
Initial Complaint
Date:04/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This property is infested with roaches. Stayed 4/1/23-4/2/23 and paid $192.16 total. Many other reviews confirm my same experience and I regret not reviewing them prior to my booking. I typically stay at LaQuinta and have always been more than satisfied. I do not think it is acceptable to charge almost $200 a night and keep a full hotel and still not address the infestation. There should be more than enough money made to take care of the situation. I now have to throw out me and my familys things as I do not want to bring an infestation into my own home. I would like this to hold them accountable to take care of the situation and so other people are not put in this situation.
Business Response
Date: 04/04/2023
BBB Case #: 19886463
Hotel Site #: 45988
Customer Care Case #: ********
Dear Contact:
Thank you for notifying our office of the concern filed by ************************;at the La Quinta by ******* property in **********, **. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before April 6th. As a company, were committed to delivering a great experience with every stay with us.
Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
*******
Liaison, *********************************** & Resorts, Inc.
Initial Complaint
Date:04/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This hotel was disgusting, my family and I were subjected to bloody mattresses, an unclean environment, roaches, bed bugs and filth in this hotel. 3 rooms they sent me to were disgusting, and I had no way out. They refused to give me a refund. It smelled like marijuana real bad. The person at the front desk was very heartless.
Business Response
Date: 04/03/2023
BBB Case #: ********
Hotel Site #: *****
Customer Care Case #: ********
Dear Contact:
Thank you for notifying our office of the concern filed by ***** ******** at the La Quinta by Wyndham property in *** ***** *******, IL. To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before April 6th. As a company, we’re committed to delivering a great experience with every stay with us.
Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs.
Melissa
Liaison, Customer Care

Wyndham Hotels & Resorts, Inc.
Initial Complaint
Date:03/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 03/22/2023 I had a reservation through Expedia for the Mesquite, TX La Quinta Inn & Wyndham Suites for two nights. The reservation was for three children and two adults. Nowhere through Expedia did it state that this hotel doesn't accommodate a family of 5. In fact, this is the room that pull up once I input the children ages. We were given our keys and went upstairs to three towels and a disgusting sofa mattress. We were informed there were no fitted sheets for the sofa beds as well as no wifi. We were given two extra towels to accommodate my party. Not one time did front desk state, they only accommodate a party of three when issuing towels. So, the next morning I go downstairs for more towels, to complain about the mattress, and informed them that the coffee maker had coffee grounds that was now mold in the coffee maker. The front desk stated, I will have the mattress replaced, get another coffee maker and more towels. Well, we did get another mattress, no coffee maker and then was informed of the only three towels per room. Also, the two queen beds only accommodate one person per bed and the sofa bed, two people. Clearly, that's four people but you're only going to get three towels per front desk. The pool had no towels so guess have to use one of the three room towels. This was a horrible two day getaway and I'm disappointed that a company could careless about their guests who choose to patronize with all the competition out there.
Business Response
Date: 04/03/2023
BBB Case #: ********
Hotel Site #: *****
Customer Care Case #: ********
Dear Contact:
Thank you for notifying our office of the concern filed by ******* ****** at the La Quinta by Wyndham property in Mesquite, TX. To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before April 5th. As a company, we’re committed to delivering a great experience with every stay with us.
Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs.
Melissa
Liaison, Customer Care

Wyndham Hotels & Resorts, Inc.
Initial Complaint
Date:03/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Saturday, March 25, 2023, at approximately 01:40AM, I was not able to have access to the hotel. I discovered that the inner door of the lobby of La Quinta, located at *************************************************************************************, was not opening. I went around to signal my presence to the representative at the front desk, by waving my hands in vain. I proceeded to knock on the side glass door to gain the representatives attention.A Black man who identified himself, upon request later, as *********************************** came with an aggressive attitude, a loud voice, and said to me: You cannot read this sign? You supposed to read this sign, and use this phone to call for help. You scared this person by knocking on the glass I found it very strange for a guest to have had to read signs, prior to gaining access into their hotels room to rest, late at night, exhausted, in pain, coming from a funeral! As a result, I said to ************************ I dont know how to read. ************************ asked if I was a guest. I told him: yes, I live here. ************************ replied by saying no one lives here. ************************ told the other representative at the desk to call the police. Thereafter Mr. *********** instructions to his co-worker to call the police, I exhibited my Investigators badge, presented myself, and left to my room. While checking out, at around 7:30AM, I asked to speak to the Manager. A Black female who identified herself later, upon request, as ****************** (who refused to provide her last name), indicated that there was no Manager on site that she was a Supervisor. As soon as I started to talk, ****************** brushed me off. She was evasive, and engaged herself into checking out a White male, while displaying an attitude of disdain toward me. I asked her why she was not listening to me. She said: I can do multiple tasks at the same time. Keep talking, I am listening. I realized that it will be in vain to talk to her. Thus, I terminated the conversation, and left the hotel.
Business Response
Date: 04/03/2023
BBB Case #: 19862783
Hotel Site #: 05308
Customer Care Case #: ********
Dear Contact:
Thank you for notifying our office of the concern filed by ***************************** at the La Quinta by Wyndham property in ***************, **. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.
We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.
Once again, we apologize for any inconvenience this may have caused.
Please note our email address has changed. If your offices require more information on this matter, please contact me directly at *********************
*******
Liaison, *********************************** & Resorts, Inc.
Customer Answer
Date: 04/04/2023
I am rejecting this response because: I don't understand their position. I would like for any communication to be made in writing, for a potential future court action, if necessary, with regards to a discriminatory behavior of the Hotel.
Business Response
Date: 04/04/2023
BBB Case #: 19862783

Hotel Site #: 05308

Customer Care Case #: ********

Dear Contact:
Thank you for notifying our office of the concern filed by ***************************** at the La Quinta by Wyndham property in **********. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.

We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.

The Owner contact information was sent to the guest.

Once again, we apologize for any inconvenience this may have caused.

Please note our email address has changed. If your offices require more information on this matter, please contact me directly at *********************

*******

Liaison, Customer Care
Initial Complaint
Date:03/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Horrible service, outdated amenities, shower pressure was weak, water didnt get and stay warm, heater didnt work, and when addressed with the manager he tried to sweep things under the rug instead of being professional and refunding my stay for these terrible conditions. He was also very rude and unsympathetic to the concerns addressed with him.
Business Response
Date: 04/03/2023
BBB Case #: 19855078
Hotel Site #: 52689
************* Case #: ********
Dear Contact:
Thank you for notifying our office of the concern filed by *********************** at the La Quinta by ******* property in ***********, **. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.
We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.
Wyndham ************* issued a partial check refund to the guest in the amount of $25.00 on April 3, 2023. Please allow 2 to 3 weeks for delivery via US Postal Service.
Once again, we apologize for any inconvenience this may have caused.
Please note our email address has changed. If your offices require more information on this matter, please contact me directly at *********************
Thank you,
*******
Liaison, *************

Wyndham Hotels & Resorts, Inc.
Customer Answer
Date: 04/04/2023
I am rejecting this response because: I already spoke with corporate, and they said if I wanted further resolution I had to deal directly with the hotel as well. When I contacted the hotel manager he never responded to my messages. When he originally responded he dismissed my claims as not valid, and refused to refund my stay. Put yourself in my position after traveling ******************* those conditions would you feel that paying for a stay that was far from standard? Ask yourself if the hotel chain is committed to customer service and somebody had a bad experience why is it so hard to refund the money to the customer for a bad experience?
Business Response
Date: 04/04/2023
BBB Case #: 19855078

Hotel Site #: 52689

************* Case #: ********

Dear Contact:
Thank you for notifying our office of the concern filed by *********************** at the La Quinta by Wyndham property in ******. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.

We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest, if guest is looking for further monetary compensation.

Once again, we apologize for any inconvenience this may have caused.
Please note our email address has changed. If your offices require more information on this matter, please contact me directly at *********************

*******
Liaison, *************
Customer Answer
Date: 04/04/2023
I am rejecting this response because: After speaking with the hotel manager he neglected all of my concerns, and acted like my experience was standard in hotels. I requested a refund and instead he threatened me, saying if I reported him to the better business bureau that I wouldnt be able to stay at the hotel again. I could care less about staying there again, especially after all that I encountered with the manager and staff during my stay.
Initial Complaint
Date:03/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Confirmation # ******************** I booked with the hotel through booking.com for March 3 check-in with checkout on March 4. I needed the room for an eyelash appointment, so I didn't need overnight, just a few hours in the morning. I drove all the way from *********. Knowing that I would not be able to check in until 8 am the morning of March 3, I called the property to make sure there would not be a problem. The front desk person I spoke with said that if I didn't check in until the morning, the hotel audit records would not match. He said that the best thing to do would be for him to switch my appointment to early check-in on March 4 for an additional $25 fee. I said that would be fine. When I arrived at the property, I was told (very rudely) by the Assistant General Manager, ******************, that all rooms were dirty, and early check-in was not available. I explained to her that I had already spoken to someone at the property the night before, and was assured that I could check in at 8 am. ****** rolled her eyes, sucked her teeth, sighed loudly and threatened to cancel my reservation. She also hinted that I was lying about speaking to someone at the property the previous evening and said "I'm not a mind reader. How am I supposed to know you wanted early check-in"? It was the worst customer service I have ever experienced at any hotel in my life. Since I could not occupy the room when I needed it, I asked for a reservation cancellation. I have contacted the La Quinta corporate offices, and was told that the property said they reached out to me and issued a refund to booking.com. I contacted booking.com, and they said no refund was issued. Also, the property never contacted me, so they are being dishonest about their service recovery steps. I want a refund for the booking, and I want someone from the property to contact me and apologize for such a terrible experience.
Business Response
Date: 03/28/2023
BBB Case #: 19843353
Hotel Site #: 53034
Customer Care Case #: ********

Dear Contact:
Thank you for notifying our office of the concern filed by ************************* at the La Quinta by ******* property in *******. We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service.
We have confirmed with the Research Team the General Manager refunded the virtual card back to the third-party booking company for $105.39 on March 4th. Please have the guest reach out to the third party to receive that refund. The General Manager of the property has also issued ****** Wyndham Rewards Points to the guest and offered a free night stay in future.
Please note our email address has changed. If you need any more information on this matter, please contact me directly at *********************.

Kind regards,

*******
Liaison, Customer Care
Initial Complaint
Date:03/21/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was a guest from 3/13-3/18. My experience was not satisfying or reflective of my bill. I booked an upgraded executive suite. Room 223. When I first arrived at my room my key hardly worked so I had to continually swipe to enter. My sofa was torn up. My floor lamp did not work. I opened my curtain & the a/c unit cover came off but was would not stay in place. My toilet would not fill with water after a flush. The listing says hot tub which is out of order and the reason I booked this location. The door down the hall on the 1st floor should be locked for safety and only accessible via the keycard and it is always unlocked. When I realized this I felt extremely unsafe, but I was checking out in the morning.
That night 3/20 at 1:46am my hotel room door burst open terrifying me. Someone from the front desk mistakenly gave keys to my room to people checking in. My nights sleep was completely ruined and I was scared. There are no security locks on the room door. I'm a woman traveling alone and the doors to the hotel room has no safety lock. I put my suitcase in front of the door for safety. And as I mentioned before the building isn't even secure on the most basic level on the side door.
I left two messages for the manager at the front desk during my stay asking for a call back and did not receive one. On Saturday afternoon when I returned I called again and left a voicemail as well as an email. I even emailed corporate. I would appreciate the courtesy of a response and a refund.
I paid $842 for this stay.

Safety needs to be a priority. Being Texas is a right to carry state something horrific could have happened. I truly felt unsafe.

I have photos and videos of these instances as well as I made sure to document.
Business Response
Date: 03/22/2023
CORRECTION IN REFUND AMOUNT PLEASE SEE BELOW

BBB Case #: ********

Hotel Site #: *****

Customer Care Case #: ********

Dear Contact:

Thank you for notifying our office of the concern filed by Corinne ****** at the La Quinta by Wyndham property in Austin, TX. To assist in reaching a resolution, I've informed the property's general manager of the situation. As a company, we're committed to delivering a great experience with every stay with us.

The general manager has updated the case a refund was processed on March 18th for $452, The refund could take 3-5 business days to show on guests account.

Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs.

Michele
Customer Answer
Date: 03/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Corinne ******
Initial Complaint
Date:03/16/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was subcontracted to do a job. The Company that hired me paid for the hotel room for 3 days. Usually that includes incidentals. The la Quinta Inn at *********************************************************, insisted I give them my personal credit card for incidentals and they will put a $50 charge on it and I will get it back when I leave or I will lose the room. I did. Later that night the hotel charged my credit card additional $120.00. Then $78.62 - I called, I went there during work hours to fix these charges - the hotel was very rude. I should not have been required to give my card in the first place. - The $248.62 charges were taken out of my bank. - This is Credit Card Fraud and Consumer Fraud - The company's card on file paid for the rooms in advance and covered incidentals. The la Quinta Inn at ********************************************************. committed a felony, bank Fraud, and Credit Card Fraud and Consumer Fraud.
Business Response
Date: 03/29/2023
BBB Case # ********
Hotel Site # *****
Customer Care Case #: ********

Dear Contact:

Thank you for taking the time to bring your concern to our attention and allowing us the opportunity to address your needs.

We are sincerely sorry to hear we did not provide you with an excellent La Quinta by ******* experience. You can count on our team to help resolve your concerns. To aid me in resolving this matter, please reply with a copy of your actual credit card statement showing all the charges you incurred. For security purposes, please remove all personal credit card numbers from your statement. You may also fax the documents to ************.

Your case has also been sent to our Research Team as well for further review on all charges. Our apologies where we don't own the properties we do not have access to their billing information.

When we receive the requested information from you, we will be in a better position to evaluate your concern and determine the next steps.

Kind regards,

*******
Liaison, Customer Care
Customer Answer
Date: 03/29/2023
I am rejecting this response because: First, it is to late, damage has already been done. Second, The "privately owned" hotels that has your name must have certain rules or regulations that protect credit card abuse. What happened to me was Fraud, civil and criminal charges can be sought. There are no excuses. The people that did this must be terminated from employment, there franchise revoked. Soft on crime, wokeism, etc. does not work. Go woke, go Broke. More than just getting my money back is warranted. Close the place down.
Business Response
Date: 04/05/2023
Hello *****************************,

Thank you for taking the time to bring your concern to our attention and allowing us the opportunity to address your needs.
We are sincerely sorry to hear we did not provide you with an excellent La Quinta by ******* experience. You can count on our team to help resolve your concerns. To aid me in resolving this matter, please reply with a copy of your actual credit card statement showing the charges you incurred. For security purposes, please remove all personal credit card numbers from your statement. You may also fax the documents to ************.

When we receive the requested information from you, we will be in a better position to evaluate your concern and determine the next steps.

Kind regards,

*******
Liaison, Customer Care
Business Response
Date: 04/12/2023
Hello *****************************,
Thank you for taking the time to bring your concern to our attention and allowing us the opportunity to address your needs.
We are sincerely sorry to hear we did not provide you with an excellent La Quinta by ******* experience. You can count on our team to help resolve your concerns. To aid me in resolving this matter, please reply with a copy of your actual credit card statement showing the charges you incurred. For security purposes, please remove all personal credit card numbers from your statement. You may also fax the documents to ************.

When we receive the requested information from you, we will be in a better position to evaluate your concern and determine the next steps.

Kind regards,

*******
Liaison, Customer Care
Customer Answer
Date: 04/12/2023
I am rejecting this response because: they continue to demand credit cards from individuals for rooms that are paid by corporate customers

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