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Business Profile

Loan Servicing

BSI Financial Services
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for BSI Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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BSI Financial Services has 5 locations, listed below.

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    Customer Review Ratings

    1.92

    Average of 143 Customer Reviews

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    Review Details

    • Yamila C

      Date: 07/17/2025

      Human costumer service is quick and professional i love to speak with a human person instead of going forever with AI prom

    • Terry V

      Date: 07/14/2025

      Terry V

      Date: 07/14/2025

      ****** was very professional and sounded very NICE on the phone when answering my questions! Keep up the great work, ******!

      BSI Financial Services

      Date: 07/16/2025

      Dear ***** ******,Thank you so much for your positive review, we truly appreciate your thoughtful feedback. We're thrilled to hear about your experience and are grateful to have you as a valued *********** **********************, we strive to provide excellent service and support, and it's always rewarding to know when we've met that goal.If there's ever anything we can do to assist you further, please dont hesitate to reach out.

    • Raymond W

      Date: 07/14/2025

      Raymond W

      Date: 07/14/2025

      Great Customer Service And Well Being.. Will Definitely Recommend To Family And Friends

      BSI Financial Services

      Date: 07/16/2025

      Dear ******* ******,Thank you so much for your positive review, we truly appreciate your thoughtful feedback. We're thrilled to hear about your experience and are grateful to have you as a valued *********** **********************, we strive to provide excellent service and support, and it's always rewarding to know when we've met that goal.If there's ever anything we can do to assist you further, please dont hesitate to reach out.

    • Britinie H

      Date: 07/14/2025

      Britinie H

      Date: 07/14/2025

      *** has helped me through some hard times and I am very greatful to have them as my mortgage company.

      BSI Financial Services

      Date: 07/16/2025

      Dear Britinie *******,Thank you so much for your positive review, we truly appreciate your thoughtful feedback. We're thrilled to hear about your experience and are grateful to have you as a valued *********** **********************, we strive to provide excellent service and support, and it's always rewarding to know when we've met that goal.If there's ever anything we can do to assist you further, please dont hesitate to reach out.

    • Ian K

      Date: 07/11/2025

      Utter garbage! I am a disabled veteran, I am property tax exempt. They have all the documents and are too incompetent to process them. RUN AWAY IF YOU ARE A VETERAN!!!

    • Katherine E

      Date: 06/29/2025

      Katherine E

      Date: 06/29/2025

      Great service from ******** thank you for your thorough help.

      BSI Financial Services

      Date: 07/09/2025

      Dear ********* *****,Thank you so much for your positive review, we truly appreciate your thoughtful feedback. We're thrilled to hear about your experience and are grateful to have you as a valued *********** **********************, we strive to provide excellent service and support, and it's always rewarding to know when we've met that goal.If there's ever anything we can do to assist you further, please dont hesitate to reach out.

    • Carolyn L T

      Date: 06/21/2025

      I have owned (5) homes, mostly when I was married, now owning one by myself, this mortgage company is like no other that I have experienced. As a single Black homeowner and as a REALTOR, they have consistently and continuously worked with me through navigating life and home ownership. They make me feel Seen and I know plenty of other homeowners will understand and can appreciate

    • Christopher F

      Date: 06/18/2025

      ****** was a pleasure to work with, she listened to my concerns and helped me understand certain things about my loan, would call her again and again for assistance.

    • Patrick D

      Date: 05/31/2025

      Patrick D

      Date: 05/31/2025

      Tried to switch to my wife's bank account for autopay after 5 yrs of using my account. Do not know why it wouldn't work but still didn't work after 3 different attempts. Offered to mail them the payment and they told me not to do it, they would get it worked out. Finally had to switch it back to my account to get them paid, then they reported me as 30 days delinquent to all agencies the day after I paid them. Asked them to remove it and they told me no, despite an excellent past payment history and proof that I had tried multiple times to pay them multiple different ways. Even tried using a debit card to pay them but they do not accept that method. They a heartless, soulless heathens.

      BSI Financial Services

      Date: 06/11/2025

      After reviewing your inquiry, we have addressed this matter directly with you in a response letter that was sent to your mailing address via First Class Mail on June 11, 2025.

    • Brandt R

      Date: 05/29/2025

      Brandt R

      Date: 05/29/2025

      I have been with *** for 5 years and everytime I have a question or issue they are quick to respond and help resolve in quick fashion.

      BSI Financial Services

      Date: 06/02/2025

      Dear ****** *****,Thank you so much for your positive review, we truly appreciate your thoughtful feedback. We're thrilled to hear about your experience and are grateful to have you as a valued *********** **********************, we strive to provide excellent service and support, and it's always rewarding to know when we've met that goal.If there's ever anything we can do to assist you further, please dont hesitate to reach out.

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