Business Profile
Loans
Exeter Finance CorpThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Exeter Finance Corp's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 796 total complaints in the last 3 years.
- 276 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/06/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased/mailed out a money order (#XXXXXXX) on Aug 2, 2022 for $184.00 to pay my van pymt.
Said money order was recieved and submitted for pymt on August 8th, 2022..
Exeter claims they did not recieve it. Claims i never paid it. Although they submitted it for pymt..
Rga money orders paid it out. 913-384-3830. Is their contact #
Ive repeatedly tried to get this taken care of with exeter refusing tp address is n demandimg i repay it again plus late fees...
I AM NOT PAYING THIS AGAIN NOR WILL I PAY LATE FEES...Business Response
Date: 11/10/2022
Business Response /* (1000, 5, 2022/09/20) */
September 20, 2022
Better Business Bureau of Metropolitan Dallas, Inc.
1601 Elm Street
Ste. 3838
Dallas, Texas 75201
RE: ******** ******* - Case # XXXXXXXX
To Whom It May Concern:
On September 8, 2022, Exeter Finance LLC ("Exeter") received notice regarding a complaint filed through the Better Business Bureau. Exeter would like to thank ******** ******* ("*******") for the opportunity to address the concerns outlined in the complaint. Exeter's success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response.
On May 5, 2022, Exeter received a money order in the amount of $184.00 for *******'s account. Due to a processing error, the payment was applied to another account. The payment was reversed and applied to *******'s account, processed with an effective date of May 5, 2022. In addition, Exeter has waived the late charge that was assessed due to the error. Exeter apologizes to ******* for the error and the inconvenience it may have caused.
We trust this answers any questions associated with the complaint. If ******* has any questions about these or any other concerns, Exeter encourages them to contact the Office of the President at 877-877-4943.
Sincerely,
Office of the President
Exeter Finance LLCInitial Complaint
Date:09/01/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In May of this year, 2022. I refinanced my car loan from Exeter To Foursight Bank. Since I no longer have Exeter they are suppose to issue my Gap insurance back that I had paid all that time because I never used it and all other final amounts. When I contacted Exeter they said a check was mailed in May for the amount of only $1,027. Since I've spoke with them every single time they tell me," The check was sent back because the apartment number on file is wrong" I've supposably spoke with supervisors, manager, many reps to confirm my mailing address is 1155 w grove parkway apt 242 Tempe, Az XXXXX countless times! And this business keeps lying saying it was sent to 1155 W Grove Pkwy apt 2 Tempe Az XXXXX and now they have to stop the check and resubmit it. And it'll be another 7-10 days. This has not stopped. I keep having to call them and they never can connect me with a Supervisor or Manager. It's a fight all the time. It's really frustrating that I've gone over the correct mailing address over and over and with the one manager I've gotten to talk to supposably and it's still not being delivered because the same reason supposably. Exeter seems like a scam. I just want all the money I should be refunded to be refunded and Exeter needs a evaluation cause it just really seems like not legit!Business Response
Date: 12/08/2022
Business Response /* (1000, 5, 2022/09/15) */
September 15, 2022
Better Business Bureau of Metropolitan Dallas, Inc.
1601 Elm Street
Ste. 3838
Dallas, Texas 75201
RE: ******* ******** - Case # XXXXXXXX
To Whom It May Concern:
On September 2, 2022, Exeter Finance LLC ("Exeter") received notice regarding a complaint filed through the Better Business Bureau. Exeter would like to thank ******* ******** ("********") for the opportunity to address the concerns outlined in the complaint. Exeter's success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response.
Exeter received the payoff for ********' account on April 21, 2022. The account was paid in full as of that date. On May 12, 2022, Exeter sent ******** a paid in full letter and a refund for the payoff overage to the address on file.
On July 29, 2022, ******** provided Exeter with an updated home address and requested a copy of the paid in full letter. At that time, it was determined that ******** did not receive the refund check that was sent to their previous address. As such, a request was sent to have the original check cancelled and reissued to be sent to the updated address.
On August 18, 2022, ********' refund check was resent, regrettably, the apartment number was excluded. As such, the refund check was returned to Exeter as undeliverable by the post office. Exeter apologizes to ******** for the error and the inconvenience it *** have caused. To remediate ******** complaint amicably, Exeter cancelled the original checks and reissued a new check that was sent to ******** updated address on September 12, 2022.
We trust this answers any questions associated with the complaint. If ******** has any questions about these or any other concerns, Exeter encourages them to contact the Office of the President at 877-877-4943.
Sincerely,
Office of the President
Exeter Finance LLC
Consumer Response /* (3000, 7, 2022/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with Exeter for the the fact that they are not telling all the facts. I called almost just about every week and a few times back to back days ensuring the correct address was on file. Instead on there part they didn't put the correct apartment number even tho I was providing it to them then when I call back and ask why haven't I received the check or why on my mobile dash view I still see the wrong apartment number or no apartment number sometimes. They always make it seems like It's my fault or I given the wrong address. I spoke with "supervisors" (Named Nicole; two times) to ensure after all the drama, that the address is correct and still! When I call them they're purposely not putting on me address. This has been months of this. They are trying not to pay me my check.
They supposably send it out then when I call to ask about it, again, they tell me they're sorry the apartment number is wrong, did I move? Then proceed to tell me it's going to be another 7-10 business days to send another one out. This goes on and on and on. The process repeats. Exeter is awful and operated by scam. I'm tired of them delaying to pay me my money they owe me!
Business Response /* (4000, 10, 2022/09/29) */
September 29, 2022
Better Business Bureau of Metropolitan Dallas, Inc.
1601 Elm Street
Ste. 3838
Dallas, Texas 75201
RE: ******* ******** - Case # XXXXXXXX
To Whom It May Concern:
On September 19, 2022, Exeter Finance LLC ("Exeter") received notice that ******* ******** ("********") had additional concerns to bring to Exeter's attention regarding the complaint filed through the Better Business Bureau on September 2, 2022.
While we regret that ******** is not satisfied with Exeter's previous response, we believe that the concerns have been fully addressed. As stated in Exeter's response dated September 15, 2022, Exeter reissued a new check that was sent to ******** updated address on September 12, 2022. Our records indicate that the check was received and cashed on September 23, 2022. Exeter apologizes to ******** for the error that caused a delay in them receiving the check and the inconvenience it may have caused.
We trust this answers any questions associated with the complaint. If ******** has any questions about these or any other concerns, Exeter encourages them to contact the Office of the President at 877-877-4943.
Sincerely,
Office of the President
Exeter Finance LLC
Consumer Response /* (4200, 12, 2022/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have finally received my check after all the hassle.Initial Complaint
Date:09/01/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would like to bring to your attention the lack of knowledge and skills of this company's employees, and managers. My car was paid off by another finance company back in June I updated my address and I have a paper to prove it was changed in the proper amount of time from this company, however on July 15th this company still somehow managed to send the check to the wrong address I have called in NUMEROUS amounts of times and spoken with multiple agents and 3 managers I was advised last Thursday to wait until last Friday which I did and nothing came and I was told to call on Monday which I did and I was told that even though this issue was not my fault that I had to wait another 10 business days before they would ship another check which is absurd. I have waited long enough and I have spoken to another manager yesterday and she told me I had to have a FedEx account in order for them to overnight the check for me which is also insane this is something this company dropped the ball on and if I do not receive the check by Friday 9/2, not only will I involve my lawyer. I have been given nothing but the run around since this whole process started back in June this company's agents and manager are not on the same page in the very beginning I got several different stories from them all they are a bunch of liars and scammers and they steal hard-working peoples money.Business Response
Date: 11/08/2022
Business Response /* (1000, 5, 2022/09/15) */
September 15, 2022
Better Business Bureau of Metropolitan Dallas, Inc.
1601 Elm Street
Ste. 3838
Dallas, Texas XXXXX
RE: ******* *** - Case # XXXXXXXX
To Whom It *** Concern:
On September 2, 2022, Exeter Finance LLC ("Exeter") received notice regarding a complaint filed through the Better Business Bureau. Exeter would like to thank ******* *** ("***") for the opportunity to address the concerns outlined in the complaint. Exeter's success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response.
Exeter received the payoff for ***'s account on July 28, 2022. The account was paid in full as of that date. On July 29, 2022, *** provided Exeter with an updated home address and inquired about the status of the refund they were owed due to the payoff overage. While Exeter updated ***'s mailing address as requested, ***'s physical address was not updated due to a processing error.
On August 15, 2022, Exeter sent ***'s refund to the updated address as requested. *** contacted Exeter multiple times after this date stating that the refund had not been received. Regrettably, *** was misinformed that the refund was sent to their previous address. Exeter apologizes to *** for the misinformation and the inconvenience it caused.
To remediate ***'s complaint amicably, Exeter cancelled the original check and reissued a new check that was sent to *** via FedEx on September 1, 2022.
We trust that this answers any questions associated with the complaint. If *** has any questions about these or any other concerns, Exeter encourages them to contact the Office of the President at XXX-XXX-XXXX.
Sincerely,
Office of the President
Exeter Finance LLCInitial Complaint
Date:08/29/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I refinanced my vehicle from Exeter Finance to **** Federal Credit Union. I sent the check to the address given to me by Exeter Finance to completely pay off the auto loan first taken out with Exeter Finance. Now Exeter Finance is telling me they never received the check. And are withholding the Title from **** Federal Credit Union. When I last called they made two statements to me. First they said they never received the check. Second they said the address the check was sent to was the wrong address. But yet Exeter Finance was the one whom had given me the address. Now this may result in penalties from **** Federal Credit Union that I am not liable for. When I last called, the call representative told me I had sent it to the wrong address and that I had to find the check. He would not say that it was in their possession but did imply the check was in contact with Exeter Finance personnel, but the check will have to be sent to the correct address. And The representative also implied it was my fault and I was responsible for the transit of said check. All of which is absurd because I sent the check to the address given to me by said company.Business Response
Date: 09/23/2022
Business Response /* (1000, 5, 2022/09/13) */
September 13, 2022
Better Business Bureau of Metropolitan Dallas, Inc.
1601 Elm Street
Ste. ****
Dallas, Texas XXXXX
RE: ******** ******* - Case # XXXXXXXX
To Whom It May Concern:
On August 31, 2022, Exeter Finance LLC ("Exeter") received notice regarding a complaint filed through the Better Business Bureau. Exeter would like to thank ******** ******* ("*******") for the opportunity to address the concerns outlined in the complaint. Exeter's success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response.
On June 27, 2022, ******* contacted Exeter and requested the address to send in a check, Exeter's representative replied with Exeter's payment address. While the check was not sent to the correct address for payoffs, it was still received by Exeter on July 7, 2022. However, the check was not endorsed by ******* and was therefore returned to the address on file via FedEx for endorsement. Exeter apologizes to ******* for the miscommunication and any inconvenience this may have caused.
We trust that this answers any questions associated with the complaint. If ******* has any questions about these or any other concerns, Exeter encourages them to contact the Office of the President at XXX-XXX-XXXX.
Sincerely,
Office of the President
Exeter Finance LLCInitial Complaint
Date:08/26/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid off my car June 30, 2022. Around July 17ish, 2022 received noticed that the loan was paid off from Exeter. Around July 19, 2022 they contract my dealer to get the gap premium refund to them and not me. The premium cost was included in the loan so it was already paid by me when I paid off the loan. Still have not received my refund.Business Response
Date: 09/23/2022
Business Response /* (1000, 5, 2022/09/12) */
September 12, 2022
Better Business Bureau of Metropolitan Dallas, Inc.
1601 Elm Street
Ste. ****
Dallas, Texas XXXXX
RE: ******* ******** Case # XXXXXXXX
To Whom It May Concern:
On August 29, 2022, Exeter Finance LLC ("Exeter") received notice regarding a complaint filed through the Better Business Bureau. Exeter would like to thank ******* ******** ("********") for the opportunity to address their concerns regarding a refund for cancelled Ancillary products. Exeter's success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response. Exeter has thoroughly investigated the complaint and made the following determination.
On August 17, 2022, Exeter received funds for an Ancillary product cancellation in the amount of $469.83. On August 30, 2022, a refund was approved in the amount of $469.83. This refund will be mailed to ********'s address on file. ******** should allow 7-10 days for delivery.
We trust this answers any questions associated with the complaint. If ******** has any questions about these or any other concerns, Exeter encourages them to contact the Office of the President at XXX-XXX-XXXX.
Sincerely,
Office of the President
Exeter FinanceInitial Complaint
Date:08/24/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This NASTY and PREDATORY company just sent me a letter requiring me to ONCE AGAIN spend postage to send them a letter telling them to NOT share my information with their marketing partners!!! Why do I have to spend postage to answer these clowns? I've previously done this! They are scum! They do this because they know that most people will not send the letter back! I want NO MORE MAIL from this nasty company or their nasty marketing partners! This is ridiculous!Business Response
Date: 09/23/2022
Business Response /* (1000, 5, 2022/09/08) */
September 8, 2022
Better Business Bureau of Metropolitan Dallas, Inc.
1601 Elm Street
Ste. ****
Dallas, Texas XXXXX
RE: ***** **** - Case # XXXXXXXX
To Whom It May Concern:
On August 26, 2022, Exeter Finance LLC ("Exeter") received notice regarding a complaint filed through the Better Business Bureau. Exeter would like to thank ***** **** ("****") for the opportunity to address the concerns outlined in the complaint. Exeter's success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response.
**** is referring to the annual privacy notice in which Exeter is required to provide its customers annually. ****'s account with Exeter remains in a cease-and-desist status as it relates to the servicing of the account.
We trust this answers any questions associated with the complaint. If **** has any questions about these or any other concerns, Exeter encourages them to contact the Office of the President at XXX-XXX-XXXX.
Sincerely,
Office of the President
Exeter Finance LLCInitial Complaint
Date:08/24/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This account is not mine, I don't authorize anyone to use my account, Please remove this inaccurate account.
EXETER FIN Account #XXXXXXXXXXXXX**** Bal:$0.00Business Response
Date: 09/23/2022
Business Response /* (1000, 5, 2022/09/08) */
September 8, 2022
Better Business Bureau of Metropolitan Dallas, Inc.
1601 Elm Street
Ste. ****
Dallas, Texas XXXXX
RE: ********* ****** - Case # XXXXXXXX
To Whom It May Concern:
On August 26, 2022, Exeter Finance LLC ("Exeter") received notice regarding a complaint filed through the Better Business Bureau. Exeter would like to thank ********* ****** ("******") for the opportunity to address the concerns outlined in the complaint. Exeter's success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response.
On August 26, 2022, Exeter received ******'s identity theft claim and the information has been forwarded to our Investigations Team for further review. Once a thorough investigation is completed, Exeter will respond to ****** directly under a separate cover.
Once the investigation is complete, if ****** has any questions about these or any other concerns, Exeter encourages them to contact the Office of the President at XXX-XXX-XXXX.
Sincerely,
Office of the President
Exeter Finance LLCInitial Complaint
Date:08/20/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Exeter Finance Corp financed the purchase of my vehicle.
During the Covid pandemic I requested 3 payments to be deferred past my original loan maturity date.
A new maturity date was applied to my loan being July of the current year 2022.
After finishing all scheduled payments based on new maturity date I received a final bill to be paid immediately after contract maturity date in excess of $2000 (two thousand dollars)
I made the payments and do not owe anything anymore but have yet to receive my title also.
I have been requesting a copy of my original contract for my accountant to review terms and determine if an overpayment happened but they continue to tell me it will be emailed to me without this happening.
I have contacted them via phone and email over 6 times and still have not received a copy of my contract.
Please help me get a copy of my original contract as I believe there was overpayment.
My email address on their files is *************@hotmail.com
Thank youBusiness Response
Date: 09/23/2022
Business Response /* (1000, 5, 2022/08/31) */
August 31, 2022
Better Business Bureau of Metropolitan Dallas, Inc.
1601 Elm Street
Ste. ****
Dallas, Texas XXXXX
RE: ******* ********* Case # XXXXXXXX
To Whom It *** Concern:
On August 22, 2022, Exeter Finance LLC ("Exeter") received notice regarding a complaint filed through the Better Business Bureau. Exeter would like to thank ******* ********* ("*********") for the opportunity to address their concerns regarding their request for a copy of the Contract. Exeter's success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response. Exeter has thoroughly investigated the complaint and made the following determination.
Exeter's records were reviewed, and it was determined that per *********'s request, a copy of the executed Contract was emailed to their email address on file on July 25, 2022, and again on August 9, 2022. Under separate cover, ********* will receive a mailed copy of the executed Contract for their records.
We trust this answers any questions associated with the complaint. If ********* has any questions about these or any other concerns, Exeter encourages them to contact the Office of the President at XXX-XXX-XXXX.
Sincerely,
Office of the President
Exeter FinanceInitial Complaint
Date:08/09/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a vehicle from a local dealership and Exeter was the chosen finance option. My fiancé added my name to the paperwork on the day he signed the documents and everything was ok. Then Covid struck our family 3 times and all 3 times we notified the company and made arrangements with supervisors. As the loan has progressed the customer service has become horrible. They call my phone several times a day and hang up. Some reps will talk to me and allow me to continue with arrangements. I've been advised by reps to get Covid vaccine, take up a second job, marry my fiancé so they can talk to me. They told me that there was zero communication between us and the company and all arrangements were void because I was not on loan. So here we are in repossession and the company will not honor anything that supervisors have worked out with Us because I'm not authorized to set arrangements. All we are told is that the reps were misinformed, we need to learn financial responsibility, and that Covid is no longer in pandemic modeBusiness Response
Date: 09/23/2022
Business Response /* (1000, 5, 2022/08/23) */
August 23, 2022
Better Business Bureau of Metropolitan Dallas, Inc.
1601 Elm Street
Ste. ****
Dallas, Texas XXXXX
RE: ******* ***** - Case # XXXXXXXX
To Whom It *** Concern:
On August 10, 2022, Exeter Finance LLC ("Exeter") received notice regarding a complaint filed through the Better Business Bureau. Exeter would like to thank ******* ***** ("*****") for the opportunity to address the concerns outlined in the complaint. Exeter's success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response.
***** is not listed as a contracted buyer or co-buyer on the account referenced. As such, Exeter requires a signed, written request or Power of Attorney from the contracted buyer authorizing ***** for ongoing account discussions. This can be sent by email to ***@exeterfinance.com or by fax to (XXX) XXX-XXXX. Exeter apologizes for the miscommunication, the level of service ***** received, and any inconvenience it *** have caused.
We trust this answers any questions associated with the complaint. If ***** has any questions about these or any other concerns, Exeter encourages them to contact the Office of the President at XXX-XXX-XXXX.
Sincerely,
Office of the President
Exeter Finance LLCInitial Complaint
Date:08/05/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I checked my credit report and noticed I had late payments from EXETER FINANCE LLC . At the time, I was transitioning between jobs and going through an economic hardship. As you can see, I have made most of my payments on time so I am asking in goodwill faith for this one time to please remove these late payments from my account. I am trying to increase my score to qualify for a mortgage and I would greatly appreciate if you guys would forgive the late payments.Business Response
Date: 10/10/2022
Business Response /* (1000, 5, 2022/08/19) */
August 19, 2022
Better Business Bureau of Metropolitan Dallas, Inc.
1601 Elm Street
Ste. 3838
Dallas, Texas 75201
RE: *********** **** Case # XXXXXXXX
To Whom It May Concern:
On August 8, 2022, Exeter Finance LLC ("Exeter") received notice regarding a complaint filed through the Better Business Bureau. Exeter would like to thank *********** **** ("****") for the opportunity to address their concerns regarding a request for a goodwill amendment to their credit report for payments that were made more than 30 days late. Exeter's success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response. Exeter has thoroughly investigated the complaint and made the following determination.
Exeter acknowledges ****'s efforts to keep their account in good standing.
Regarding ****'s request for a goodwill amendment to their credit report, Exeter is bound by the Fair Credit Reporting Act which requires all accounts to be reported accurately and factually. While Exeter empathizes with **** and the personal difficulties that prevented them from making their payments on time, Exeter cannot falsely report to the credit reporting agencies that **** paid as agreed as a goodwill gesture.
We trust this answers any questions associated with the complaint. If **** has any questions about these or any other concerns, Exeter encourages them to contact the Office of the President at 877-877-4943.
Sincerely,
Office of the President
Exeter Finance
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