Complaints

This profile includes complaints for Moxie Pest Control, LP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Moxie Pest Control, LP has 23 locations, listed below.

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  Moxie Pest Control, LP

  8404 Esters Blvd Ste 100 Irving, TX 75063-2232

  
• 

  Moxie Pest Control Cincinnati LLC

  7060 Fairfield Business Center Dr Fairfield, OH 45014

  
• 

  Moxie Columbus

  400 Lazelle Rd Ste 4 & 5 Columbus, OH 43240

  
• 

  Moxie Pest Control

  5100 Reagan Dr Ste 6 Charlotte, NC 28206

• 

  Moxie Pest Control

  3619 Jefferson Davis Hwy, Ste 125 Stafford, VA 22554

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 06/14/2025 me and my father were fixing our garage after having just moved in. My dad doesn't speak english well. A salesman from this company came to us asking about our lives, pests in the house, etc. Then says how he wants to give us a huge discount, no contract, no commitment. I sign what I thought was the payment for just the first time for them to come. Later, I get a notification with a file containing a CONTRACT. The document he had me sign was the contract, and in said document it states how we are not allowed to back out before the end of the 12 months without paying for the rest of the 3 payments plus 80% on the original. This was incredibly preditory because we had been exhausted, my father didnt speak english and the salesman CLEARLY said it would be no contract no commitment, saying absolutely nothing about this insane amount of fees. On top of that, they are allowed to upcharge us anytime given 30 day notice. Terrible company.we have only paid 89 dollars so far for the first visit. There is 3 more visits for this year, each being 139, totalling to $510.

  

  Business Response

  Date: 07/09/2025

  After reviewing the account, everything appears to be in order. The service includes a total of five treatments: the initial service in June, followed by quarterly visits scheduled for July 2025, October 2025, January 2026, and April 2026.
  Please note that customers have the right to cancel within the first 3 days without incurring a cancellation fee. If cancellation is requested after that period, the early cancellation fee does apply. While customers are free to cancel at any time, the cancellation policy and associated fees outlined in the agreement will still apply. Its also important to consider that the service includes unlimited warranty visits and coverage for a wide range of pests. In fact, a warranty visit was completed on 07/08/2025 at 5:43 PM.
  If you would still like to proceed with canceling the service, we can go ahead and flag the account accordingly.

  Customer Answer

  Date: 07/09/2025

  I have reviewed the business response and understand the meaning of the contract. I will stay with the company for the duration of my 12 months. Possibly extending, depending on performance of quarterly visits.

• Initial Complaint

  Date:06/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over charge for the service we actually received was mislead about I am 76 Years old and was approached in the yard, given a quick sales pitch and tricked into signing a contract

  

  Business Response

  Date: 06/27/2025

  Your account has been successfully closed, and there is no open balance your final balance is zero.

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Put simply, the sales person who convinced me to give Moxie a try explicitly mentioned that the initial discounted charge would cover the entire year of services (including the quarterly follow-ups). I found out today that I was charged for my first quarterly pest control service after I had paid the initial charge.After reading many reviews and complaints across the board, it's unmistakably clear that Moxie is a scam company that deceives customers into accepting ******** agreements with rigorous terms around cancellations and exorbitant cancellation fees outside the 3 day window after signing their agreement.This should be investigated and mitigated as soon as possible, as Moxie is engaging in willfully deceptive business practices.I have sent a request for cancellation and am awaiting their response. Since the door-to-door sales person grossly misrepresented how this would work, I would like my services cancelled and for all future service and charges to be cancelled.Thank you for considering my request, and I urge others to avoid Moxie on principle alone for the above reasons.

  

  Business Response

  Date: 06/27/2025

  Thank you so much for reaching out to us. Id like to take a moment to clarify a few details regarding your agreement.
  You did sign a one year service agreement, which includes five services: one initial treatment and four quarterly services. In the center of the agreement, you can see the schedule of services along with the corresponding prices. A copy of this agreement is always provided to the customer after signing for their records. It is the customers responsibility to review the agreement to ensure all information is correct and that they agree with the terms.
  Additionally, please note that after the initial service, customers have the right to cancel without a cancellation fee if they choose to do so within the first three business days. If cancellation is requested after this period, the early termination fee as outlined in the agreement would apply unless the full year of service is completed. Please see section 11C We hope this helps clarify the matter, and were here if you have any further questions.

• Initial Complaint

  Date:06/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wrote the company an email telling them I wish to cancel my service. They have service hours to call that are not able to be reached on my work schedule and they demand a phone call and state my account is active. They do not reply to me when I state I wish to stop service with them unless I call and explain. I want email confirmation that my account is not active immediately.

  

  Business Response

  Date: 06/27/2025

  The account has already been closed. Please see the attached screenshot for reference. You can also log into the portal to verify this information.

  Customer Answer

  Date: 06/30/2025

  I have reviewed the business’ response and accept this
  resolution. 

• Initial Complaint

  Date:06/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A "technician" from this company, Moxie Pest Control, came to my door and said he was in the area and that some of my neighbors had already joined their company for pest control and wanted to give a quote. He was on a segway with a tablet, flashed a "badge" with the company logo on it. I explained that there is no soliciting in our neighborhood, he stated he had a permit to do so. This is a bold face lie as no such thing exists. When I attempted to call the company, the phone just states they are in training and to "call back". This company appears to be a scam and may even be canvassing neighborhoods to see who answers the door.

  

  Business Response

  Date: 06/27/2025

  I dont see you listed as a current customer. While I understand that you may not agree with our door-to-door approach, I want to assure you that our team is properly licensed and authorized to operate in the area.
  The No Soliciting signs generally apply to individuals who have not gone through the appropriate permitting process, which we have. Our representatives are there to provide information, but there is absolutely no obligation to purchase anything. If youre not interested, you're welcome to politely decline and it's completely within your right to let our team know that youre not interested and prefer not to be contacted again.

  Additionally, I reached out to you on June 27, 2025, at 7:18 PM Central Time in response to your concerns specifically you claiming that we are a scam and that our phone numbers were not working.
  Please note that you can visit our official local website, where youll find information about all Moxie branches across the state. I also want to assure you that we provide a 30 minute training to all of our employees, focused on customer service and ensuring a positive experience for everyone we interact with. If you still have any questions or concerns, feel free to return the call using the same number that contacted you earlier today. Please see the attached screenshot for reference.

• Initial Complaint

  Date:06/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a contract with Moxie Pest control on May 24, 2025. The sales person spoke fast and lied about the coverages being offered, he said they handles ,mosquitoes and they do not. I have been attempting to cancel service for weeks. I called Moxie and cancelled. I sent written texts and emails to Moxie. Today they showed up unauthorized and trespassed on my property. This company and its represenatives are scamming people. I would like any monies I paid to Moxie and the contract cancelled immediately with no fees from Moxie applied. A written notice to cancel a contract should be accepted and no other action should be required if Moxie is a legit company.

  

  Business Response

  Date: 06/27/2025

  We understand your frustration and appreciate the opportunity to clarify. At the time of enrollment, all customers receive a copy of their agreement. If you check the email we have on file ****************************** , you should be able to locate it. For your convenience, weve also attached it here. The agreement clearly outlines the one year service term and associated costs, which are displayed near the center of the page. Its the customers responsibility to thoroughly review the terms before signing. Per Section 11(C) of the agreement, if a customer chooses to cancel after the three day ***** period and before the end of the one year term, an early cancellation fee applies equal to 80% of the remaining contract balance. In this case, the cancellation was requested after that three day window. As such, the fee was applied correctly and cannot be waived. However, we can confirm that your account has been closed as of June 25. Please see the attached screenshot for your records. Thank you for your understanding.

  Customer Answer

  Date: 06/29/2025

  I am rejecting this response because:   they lied about the coverage in the contract verbally at my home. They also refused to cancel my account immediately when asked. On top of that, they completed a service after my numerous attempts to cancel service. They can take me to court and I will take them to task on social media 

  

  Business Response

  Date: 07/02/2025

  As I mentioned, I can go ahead and resend the agreement to you. It clearly states that all general pests are covered under the agreement with us. I understand that you're frustrated; however, we are unable to waive the early cancellation fee. As previously mentioned, the agreement has already been closed and is no longer active. You are of course free to express your concerns in any way you choose, as that is your right.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 21, 2023 I signed a contract stating I would pay Moxie Pest Control $450 to install the termite stations and (according to the contract) $49 a month for 24 months, that is a total of $1,675.00 ($1,743.89 with sales tax). What I have paid is $1,807.18 because I was billed $50 a month instead of the contracted $49 per month which means they owe me $63.35. The termite stations were removed after the two year contract was up but I am still getting text messages and emails telling me I still owe them for one more month ($53.63 which is $50 plus sales tax). Each time I get a reminder, via email or text message,that I owe them money I tell them I'm no longer a customer and they actually owe me money. I don't care about the money I just want them to stop harassing me. I would be extremely surprised if I'm the only customer that has over paid and THEY SHOULD BE HELD ACCOUNTABLE (I think they should have to go back through ALL of there contracts and receipts and start writing checks to everyone they over charged).

  

  Business Response

  Date: 06/27/2025

  I sincerely apologize for any inconvenience or confusion this may have caused. I do see that your termite services have been successfully canceled, and there is no remaining balance on your account. Please refer to the attached screenshot for confirmation.

  Customer Answer

  Date: 06/30/2025

  I have reviewed the business’ response and accept this
  resolution. 

• Initial Complaint

  Date:06/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This parasitic company sent a solicitor on a Segway scooter to my home today. This person ignored multiple legal posted signs in my community saying no solicitors. I have one of these signs at my driveway also, along with a No Trespassing sign. This young person beat on my fromt door until I answered. I was asleep because I work nights. After I explained how unwelcome this was, the guy refused to identify himself or who he worked for, but I saw an ID for ********************** attached to his shirt. I want my address to be flagged as one that is to never be contacted again by both this business and any marketing companies they may contract with.

  

  Business Response

  Date: 06/23/2025

  Thank you for reaching out and sharing your concerns. I understand that you may feel frustrated, and Id like to clarify a few important points.
  First, please note that our services are only applicable to individuals who are actual customers. Regarding your concern about our representatives, I want to assure you that all of our sales personnel are properly licensed and authorized to conduct door to door visits. We do not send anyone out without ensuring they have the required permits and have gone through the proper channels, including obtaining any necessary permissions from the city. While we respect your No Solicitation signs, it's important to understand that these apply to unlicensed individuals. Because our representatives are fully licensed, they are permitted by law to engage in door to door activity in accordance with local regulations. Licensing can, in some cases, provide exceptions to certain restrictions.

  Lastly, since you have not used our services, your feedback does not reflect an experience as a customer. We always welcome constructive input, but reviews are most meaningful when provided by those who have actually engaged with and used our services.

• Initial Complaint

  Date:06/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint due to repeated and unwelcome solicitation by representatives of ******** Pest Control, despite a clearly visible "No Soliciting" sign posted at my residence.On multiple occasions, their sales personnel have approached my home attempting to promote pest control services. When confronted, they claim they are not soliciting. However, I do not know these individuals, I am not a customer of their company, and they are clearly attempting to sell a servicethis is, by definition, solicitation.This behavior has not only been directed at me but has also affected several of my neighbors, all of whom have similar signage posted. The most recent incident was particularly frustrating: I opened the door to politely reiterate my no-solicitation policy, yet the representative continued with an aggressive sales pitch, disregarding my request.This pattern of behavior is intrusive, disrespectful, and in violation of clearly communicated boundaries. I am requesting that a formal complaint be filed against ******** Pest Control for their persistent and inappropriate sales practices.

  Customer Answer

  Date: 06/18/2025

  This complaint is tagged to the wrong company. It should be for Joshuas pest control in ****** ******. This complaint has nothing to do with Moxie pest control.

  

  Business Response

  Date: 06/23/2025

  Thank you for reaching out and sharing your concerns. I understand that you may feel frustrated, and Id like to clarify a few important points. First, please note that our services are only applicable to individuals who are actual customers. Regarding your concern about our representatives, I want to assure you that all of our sales personnel are properly licensed and authorized to conduct door-to-door visits. We do not send anyone out without ensuring they have the required permits and have gone through the proper channels, including obtaining any necessary permissions from the city. While we respect your No Solicitation signs, it's important to understand that these apply to unlicensed individuals. Because our representatives are fully licensed, they are permitted by law to engage in door to door activity in accordance with local regulations. Licensing can, in some cases, provide exceptions to certain restrictions. Lastly, since you have not used our services, your feedback does not reflect an experience as a customer. We always welcome constructive input, but reviews are most meaningful when provided by those who have actually engaged with and used our services.

  Customer Answer

  Date: 06/24/2025

  I am rejecting this response because: I am requesting the business add me to their no contact list indefinitely. Regardless of their licensing they have engaged in harassing behavior and I am formally requesting they do not attempt to engage with me, or anyone at my property via door-to-door or any other means of sales activity, of any kind beyond this point. That is the only acceptable resolution to this matter. 

  

  Business Response

  Date: 06/27/2025

  Thank you so much for taking the time to share your thoughts with us. As mentioned, our sales representatives are licensed and go through a thorough screening process to ensure professionalism and integrity. We also wanted to kindly note that there is no active account on file, so this may not reflect the actual service or products we provide. We truly value your feedback and appreciate the opportunity to address your concerns. Wishing you a wonderful rest of your day!

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a gated community with a no solicitation sign. Over the last week, Moxie pest has been in our neighborhood around the clock with no remorse. We have had a door to door salesman ring the door at 1pm, stand out front for over 15 mins in front of our door, then come back at dinner time and then come back again at 9PM ringing the doorbell with a child at the house. Absolutely unacceptable. we do not allow this, we contacted Moxie as a neighborhood and got a response that yielded no solution as the sales **** were quite literally back in our neighborhood not 12 hours later. WHAT A JOKE OF A BUSINESS. i dont want to have a kid get a ticket or arrested, but enough is enough.

  

  Business Response

  Date: 06/23/2025

  Thank you for reaching out and sharing your concerns. I understand that you may feel frustrated, and Id like to clarify a few important points.

  
  First, please note that our services are only applicable to individuals who are actual customers. Regarding your concern about our representatives, I want to assure you that all of our sales personnel are properly licensed and authorized to conduct door to door visits. We do not send anyone out without ensuring they have the required permits and have gone through the proper channels, including obtaining any necessary permissions from the city. While we respect your No Solicitation signs, it's important to understand that these apply to unlicensed individuals. Because our representatives are fully licensed, they are permitted by law to engage in door to door activity in accordance with local regulations. Licensing can, in some cases, provide exceptions to certain restrictions. Lastly, since you have not used our services, your feedback does not reflect an experience as a customer. We always welcome constructive input, but reviews are most meaningful when provided by those who have actually engaged with and used our services. We appreciate your understanding.