Complaints

This profile includes complaints for Moxie Pest Control, LP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Moxie Pest Control, LP

  8404 Esters Blvd Ste 100 Irving, TX 75063-2232

  
• 

  Moxie Pest Control

  5100 Reagan Dr Ste 6 Charlotte, NC 28206

• 

  Moxie Pest Control

  11840 Canon Blvd, Ste 200 Newport News, VA 23606

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  Moxie Pest Control

  3619 Jefferson Davis Hwy, Ste 125 Stafford, VA 22554

  
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  Moxie Pest Control

  9055 N 51st St Milwaukee, WI 53223

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Moxi to request that they close my account in late January or early February 2025. The customer service person said that they would offer me one free service if I continued my pest control service. I agreed. The company performed the service (which was supposed to be free per the customer service person) and I was charged $109.00 on 2/20/2025. I called Moxie in late May to try to close my account again and they said that they would have a sales person call me to close the account. I have not spoken with any other Moxie **** since my last call.

  

  Business Response

  Date: 06/10/2025

  We are located in Arizona and do not perform any services in the state of Nevada. Please help this consumer locate the business they are trying to reach, and please remove this from our business. Thank you.

  

  Business Response

  Date: 06/23/2025

  Based on the records, it looks like this account is already closed

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 19, 2025 - ****** May 24, 2025 - ****** This complaint has to do with deceitful business practices. The salesman who arrived at my house informed me that I would pay the discounted price of ****** and that it will cover 3 treatments. One time offer only, when asked if I could take a bit to think about it, he told me it is now or never since they are in my neighborhood. After seeing the contract, I noticed payment schedules were 3 more times for the year. I told him that I dont want the service if that is the case. He assured me the contract was like that as generally purpose and he had shaded out months. He told me this promotion will cover the rest of the year, 3 scheduled treatments for free and payments wouldn't begin until next year. Then I was worried about our newborn baby and little puppy. He told me all the treatments are safe and that this will not be an issue, for indoor and outdoor treatments. After that then I agreed thinking it was a pretty good promotion and it wouldn't hurt for now. Next month came by and I was charged ****** for the next service. I called them and told them that I was not suppose to be charged, and they told me that I must have misunderstood because they dont do that type of promotion. Okay fine. I paid it and told them they'd have to come back and finish because it was raining and they didn't do the whole service.They then returned and finished at a later date, and I asked them if they could do the inside. They refused because we have a baby... Well if I knew this was the case originally... I never would of had the service done at all. Its a brand new house with no current bug issues before the service. I tried canceling and they sent someone to my house today June 16, 2025. I dont want the **** service and I would ideally like my ****** back. If that can't happen, then just cancel my service and dont contact me anymore.

  

  Business Response

  Date: 06/23/2025

  Thank you for your feedback.
  After reviewing your account, it appears that you did sign up for a one year agreement. A copy of the agreement was sent to *********************** on April 19, 2025, at 11:15 AM. We always send a copy of the agreement to the customer to ensure they can review it later if any clarification is needed. Toward the center of the agreement, you can also see the months the services were scheduled for, along with the cost for each visit. Please note that customers have three days after the initial service date to cancel the account without penalty. After that period, the agreement must either be fulfilled through the one-year term or be subject to an early cancellation fee. Our products are pet and family friendly. However, if there is an infant in the home, we require that they be out of the home for at least two hours after treatment. Dogs and cats should remain away from the treated areas for at least 30 minutes. We apologize for any confusion or misunderstanding. It looks like an account manager has already reached out to assist you with the cancellation process.
  
  
  
  
  
  
  

  Customer Answer

  Date: 06/24/2025

  I am rejecting this response because:   
  

  I do understand the contractually signed agreement, however:

  
  1. Salesman specifically told me that the payment he collected from me was a one-time payment and I will be covered for the year. He even further went on to tell me that (S) means it will be covered for this year by this one-time payment of ******. I thought it was a killer deal but I was hesitant because I just had a baby. He informed me that all chemicals are pet and baby friendly, that is when I agreed. 

  2. Later I find out that I have to pay for each treatment, the special was only 30-dollar discount for that day and worse of all, they can't do the inside of the house because of the newborn... I would have never signed up knowing I can only utilize half of a service. This is misrepresentation of your salesman on behalf of your business. You can keep the money I already paid for my half services, however I do wish you would cancel my contract without fee. 

  Customer Answer

  Date: 06/24/2025

  Attached is the contract sent to me in this thread as well as customer notes. It shows that I mentioned the newborn to the salesman. The contracts also, does not state whether or not the product used is pet and newborn safe, which was my first question to the salesman. Based on Massachusetts Consumer Protection Act (Chapter 93A) this constitutes as an unfair and deceptive practice by informing me that the product is safe for newborns, however, they tell me they cannot treat the inside of my house because of the newborn. I refuse to pay for half a service

  

  Business Response

  Date: 06/27/2025

  We wanted to let you know that weve added a credit to waive the early cancellation fee. Please keep in mind that the account must be formally canceled in order for the credit to be applied. We recommend reaching out to an account manager so they can assist in using the credit and closing out your account properly.

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called them today June 16th, 2025, to cancel my services and I spoke to someone by phone who stated the services we canceled, later I checked my account and it was not canceled. So I tried to cancel on line and their site would not allow me to click on "REQUEST SERVICE CANCELLATION" This is located under account section. I do not want them coming to my residence anymore and I want them to cancel my services!Thanks for your help

  

  Business Response

  Date: 06/16/2025

  The customer was spoken to this morning and stated that he wished to cancel due to marital/divorce issues. From what I can see, the account has already been closed, so I’m unclear on what the issue is at this point.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a salesman come out to sell me pest control service I shared my previous experience with aptive locking me into a 2 yr agreement I was assured this was not part of their agreement there was no term length or cancellation fees involved. I signed up with specific instructions to make contact before scheduling this did not happen so I said I would call to schedule any future services two more times they sent technicians out with a text message notification 10min or less before the technician arrived with a number to contact the technician that was not a real number. I turned the technician away and called the office to cancel my service I was told I could wait 10min or someone would call me back in 48hours. I opted for the call back that never came but I was charged the early cancellation fee. I didnt understand the charges when I called in I was told it was because I canceled when I brought up no one called me to cancel it as I was told would be the case in which I would have decide to finish the two visits rather than pay the cancellation fee which I was told explicitly didnt exist they then changed to saying it was because I hadnt received service with in 6months so they canceled it for me but still charge the fee another detail that was never explained or reviewed at anytime. It would appear the business model is to lie intentionally to sign people up then provide such poor quality service as to cause cancellations to get 80% of the money with 0% of the hassle of showing up or keeping promises. Absolutely horrible company

  

  Business Response

  Date: 06/16/2025

  We’re sorry for any frustration or confusion you may have experienced. I wanted to provide clarification regarding the agreement that was signed when you first enrolled in our services.When customers sign up, we request an email address so a copy of the signed agreement can be sent for your records. As shown in the attached screenshot, a copy was emailed to [email protected] at the time of signing.The agreement does allow for cancellation at any time; however, as outlined in Section 11C, cancellations made after the initial three day window and before the one year term ends are subject to an 80% cancellation fee. This policy is in place to ensure fairness and transparency for both parties.Additionally, the agreement outlines the service schedule, which includes recurring visits. In this case, the service timeline was disrupted due to multiple appointment cancellations or delays, which resulted in an extended gap exceeding six months between visits.

  During a phone call with our agent on May 30, 2025, at 12:40 PM, you mentioned that you still wanted to cancel the service despite the agent's effort to resolve the issue.
  We understand your concern, and we genuinely want to help. We only ask that customers review their agreements thoroughly before signing to ensure understanding of the terms and conditions.
  

• Initial Complaint

  Date:06/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Updated on Jun 10th:I finally got the contract that they stated I signed for. I later discovered that a contract had been submitted with a forged signature, stating completely different termsspecifically, $169 first visit and $179 afterwards and $800 cancellation fee.I did not recognize or sign the contract they have on file. My actual signature is always my full name, but the version on the document uses only my initials and appears to have been copied and pasted in three places. This signature was either forged or used without my consent.Update on Jun 9th:I finally reached out to them on June 2nd. They said they would investigate the situation and offered me 50% off for the service. They also scheduled a second service for June 8th. According to them, the first service didnt meet expectations, as I still had bugs in several rooms. However, instead of providing free warranty between treatments, they charged me $200 for a treatment in just one month which is even more than the cost of the first service. Updated on June 2nd:I realize it was a mistake to trust a door-to-door salesman. They misrepresented both the charges and the service. Even though I have video recordings of what was promised, the contract was completely different terms. Now, Im being charged $169 for every visit throughout the year, when I was told it would be $169 total for 46 services annually.First review, May 2025 Today was my first service.I do have some concerns about canceling the service since Im planning to sell the house. I was told theres free cancellation, so I submitted a cancellation request today both through the online form/message to the salesperson and also directly to the technician who completed the service, who noted it in my visit. I hope everything goes smoothly, as I definitely dont want to be charged for services after I no longer live here.

  

  Business Response

  Date: 06/11/2025

  Hi Mrs. ************** you for your feedback. I went ahead and reviewed your agreement and confirmed that the initial amount was $169 plus tax. Ive attached a screenshot for your reference.
  I also see that a refund was processed and that you were already assisted on 6/10. Please see the attached screenshots for additional details. When you're ready to move forward, feel free to let us know. Well be happy to transfer your account to the new account holder at your convenience.
  

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kids supposedly representing this company continue to knock at my door - I have had 3 today alone. None of them have any business cards and knowledge. They all have the same story - we are doing work for your neighbor, who is your pest control company etc. I have told each of them to stop coming as I have a company and have never heard of their company. They all state there are lots of companies and there is nothing they can do about the incessant visits. I have had at least one each day for the past two weeks including weekends and holidays. I assume they are going door to door. How do i get a do not visit notice to this company? This is an interruption to my work, etc .

  

  Business Response

  Date: 06/09/2025

  I dont see you listed as a current customer. While I understand and respect that you may not agree with our door-to-door approach, Id like to clarify that our team operates with the appropriate licensing and permissions.

  Customer Answer

  Date: 06/09/2025

  I am rejecting this response because:   Of course I AM NOT and NEVER will be a customer.  I have told your people a million Times to stop harassing me and my neighborhood.  This response does not answer any bit of that complaint.  Stay away from my house.

  

  Business Response

  Date: 06/11/2025

  Thank you for reaching out and sharing your concerns. I understand that you may feel frustrated, and Id like to clarify a few important points.
  First, please note that our services are only applicable to individuals who are actual customers. Regarding your concern about our representatives, I want to assure you that all of our sales personnel are properly licensed and authorized to conduct door-to-door visits. We do not send anyone out without ensuring they have the required permits and have gone through the proper channels, including obtaining any necessary permissions from the city.
  While we respect your No Solicitation signs, it's important to understand that these apply to unlicensed individuals. Because our representatives are fully licensed, they are permitted by law to engage in door-to-door activity in accordance with local regulations. Licensing can, in some cases, provide exceptions to certain restrictions.
  
  

  Customer Answer

  Date: 06/12/2025

  I have reviewed the business response and accept this resolution.   I will turn this matter over to local law enforcement as most of my neighbors are also doing.  I am tired of the harassment.  Seems to be a strange use of your employees to continue to go door to door when theyve been told to stop.  My HOA is working with our sherriff on the matter.

• Initial Complaint

  Date:06/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Moxie for pest control services on my address. I texted with a representative to change the date of my service, asking them to delay the appointment a month or so, if possible. I wasnt happy with the original service as it made my pest problem worse but I was in a contract so I intended to finish out the contract as i had no choice. I was told that an area representative would have to call me back for some reason, even though i just wanted to reschedule. A representative never called me back and instead I was charged $333.60 on 2/12/25 for canceling my contract early! I wasn't informed as to why my contract was canceled or even given the option to just keep my appointment..which would costed me much less than $333 and at least my yard would have been serviced. I'm asking for a full refund since Moxie decided to cancel my contract early, not me, and provided me with no services and charged my account without any notice or permission.Acct # ******* Ref # ******** Auth Code ******

  

  Business Response

  Date: 06/09/2025

  Thank you for reaching out. Id be happy to clarify the reason behind the early cancellation fee of $333.60 on your account. When you initially signed up for service, you agreed to a 12 month service agreement, which included four quarterly maintenance visits at $139.00 each, in addition to the initial service. Ive attached a copy of the signed agreement for your reference. As youll see, the scheduled service months were July, October, January, and April. You received your first quarterly service on July 22, 2024. Your next service was due in October, but at that time, you expressed interest in canceling. However, you ultimately chose to keep the service active to avoid incurring the early cancellation fee. As a result, the *************** was postponed to January 2025. By that point, services had been pushed out to six months which is the maximum allowable time between visits under the agreement. Your reason for postponement was due to unemployment, which we were sympathetic to. Ive attached screenshots of those conversations as well, showing where this was communicated. Per policy, when services are delayed beyond six months, the only options available are to either receive the service or formally terminate the agreement. Our account managers made multiple attempts to contact you to resolve the matter (also attached), but were unsuccessful in reaching you. Consequently, the subscription was closed. Since your account was on autopay, the system automatically processed the early cancellation fee. This issue may have been avoided if we had been able to establish communication. Unfortunately, due to a lack of cooperation, the cancellation was processed in accordance with the terms of your signed agreement. Therefore, the early cancellation fee stands and cannot be waived.

  Customer Answer

  Date: 06/10/2025

  I am rejecting this response because: 

  I wasnt called and no one came to my house. Regardless, I never once asked to have my service cancelled, I literally called to ask if I COULD postpone the date one more time.

  the internet is littered with complaints like mine. And you all know what youre doing is deceptive. I never received a phone call or text before my account was canceled and charged the fee. If I was calling because I couldnt pay the fee for the serviceexplain the logic of instead cancelling the service and charging a fee 3x the size ?? I was never made aware of these fees, just like many others werent and this business knows that. I never signed the documents theyve attached and no attempts were made to contact me (unless your numbers are being flagged as spam calls by AT&T, which also wouldnt be a surprise) but if I was ACTUALLY CONTACTED, why would I agree to be charged a higher fee for you guys not doing any work? That makes no sense!

  No, I was suckered in, lied to and manipulated just like thousands of others and I dont suspect Ill be getting any sort of actual refund until I get lawyers and my banks fraud team involved, which are next steps if my refund isnt received.

  

  Business Response

  Date: 06/11/2025

  I understand your frustration, and I want to clarify a few important points regarding your account and our previous communication efforts. We have attached screenshots showing that your initial request was to push out a service rather than formally reschedule it. Because of this, the account was flagged. Following that, our team attempted to contact you on both February 4 and February 7. Youll see from the attached images that we sent text messages (which show as delivered) and also made a phone call in an attempt to reach you. Unfortunately, we did not receive a response.
  Its important to note that under the terms of the agreement you signed, specifically Section 11-C , if a customer cancels before completing the ******** service period, they are responsible for 80% of the remaining contract value. This policy is clearly stated in the contract provided at signup. Additionally, our records show that you did not take advantage of the free unlimited warranty visits that are included with your plan. These services are designed to help resolve any ongoing pest issues at no extra cost, and regular use of them may have prevented any continued activity.
  If you still wish to escalate this matter legally, you are absolutely within your rights to do so. Should that be the case, please notify us so we can involve our legal team to ensure everything is handled appropriately.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moxie Pest Control has ***eatedly stopped at my house to try to sell me pest control services for the past 4 years even after telling the first time that I wasnt interested and that I already use a local pest control company that I am happy with. When a salesman first stopped by in the spring of 2022 he said he was doing pest control at a neighbors house and mentioned their last name. I dont know this person or where they live. I told the sales *** this. He even noted that he saw I have a termite system in place and asked what pest control company I used. I proceeded to tell him the company and that I was happy with the service. I told him I wasnt interested and he still proceeded to show me the services on an iPad. I told him again I wasnt interested. The same person stopped by in 23 & 24. In 23 I saw the person on my porch but didnt answer the door as I work from home. In 24 the same person stopped again & I told him again I wasnt interested & that I was work from home and to please not stop by. He stopped by a few days later around 6 pm and I informed I wasnt interested and I was still working. He then stoped by a third time around 6:45 pm and I was still working & told him that. He made the comment wow you work late. And said he would stop back after 7 pm if he saw my car in the driveway. I then chose to leave my house so not to be bothered a 4th time after telling the same person 5 times in 3 years I wasnt interested. On June 2, 2025 a different person from moxie stopped by after 7:30 pm to try to sell pest control. He talked to my brother who was outside & my brother told this person 3 times we had a pest control company we use & he still kept showing the presentation on his iPad. The ***s for moxie dont take no for an answer and have continuously stop and harass us.

  

  Business Response

  Date: 06/03/2025

  Our sales representatives go door-to-door each year between March and September as part of our annual outreach efforts. At this time, we do not maintain records of which households are interested or not, which is why our team may return in subsequent seasons.We understand that some individuals may feel frustrated by this. However, please be aware that our representatives are fully licensed and go through the proper process each year in accordance with city regulations.Just as you have the right to express concerns or submit complaints, our representatives also have the legal right to approach homes and offer our services. Likewise, you have every right to decline. That said, we respectfully ask that if you're not interested, you communicate that clearly and avoid engaging further. This helps prevent unnecessary follow-ups and allows our team to focus their time more efficiently.

• Initial Complaint

  Date:05/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moxie/****** Pest Control, ****************** canvased my neighborhood for business. I agreed to the outside treatment. A few days later a gentleman showed up to check for termites. He checked and found some live activity. Then he told me they would finance it..The price was $5200 when he gave me the paperwork. He had me sign it. I felt pressured without giving me a chance to think about it. Now I owe $5200 for something I just found out won't work.I feel pressured and cheated. The normal treatment would have cost about $500.I feel like they pressured me because I was a widow and single with no one here with me. When I asked to think about it they pushed until I agreed. Please help!

  

  Business Response

  Date: 06/02/2025

  The customer signed the agreement on April 10, 2025. As part of our standard procedure, we typically do not conduct a termite inspection unless the customer is ready and willing to schedule one.
  Additionally, the customer applied for financing through ********, and the loan was not finalized until April 15, 2025. Its important to note that the customer has a 3 day buyers right of cancellation, which begins from the date the agreement is signed. However, it appears that the customer did not make any effort to exercise that right within the allowed timeframe. Ultimately, the customer assumed responsibility by signing both the agreement and the loan documents, and the process moved forward accordingly.

  Customer Answer

  Date: 06/13/2025

  I was never informed at anytime I had three(3) days to cancel anything. I believe this is a fraudulent company who plays on people especially when there's not two people present at the time they show up.  They are a company going door to door begging for business. When you say NO in the beginning, they keep talking and pressing for your approval. I am thoroughly disgusted with their work.  They promise that treating the outside will keep you from having bugs get into your home, but I'm having more bugs now than I had before.

  Now I am stuck with them forcing me to pay for things that don't work. Plus I'm stuck with an extremely overpriced termites treatment and a loan that I'm not sure I can or feel I should be stuck paying for.  I'm a widow with limited funds and I feel they played on that.  They realized when they talked their way in that I was alone here. I would agree to 50% off the termite loan and no more outdoor treatments and charge for them.

  ******* Lauf 

   

  

  Business Response

  Date: 07/07/2025

  While I understand that you may not agree with our door-to-door approach, I want to assure you that our team is properly licensed and authorized to operate in the area. The No Soliciting signs generally apply to individuals or companies who have not gone through the appropriate permitting process which we have. Our representatives are simply there to provide information. There is absolutely no obligation to purchase anything, and if you're not interested, you're more than welcome to politely decline. It is completely within your right to ask not to be contacted again. If you feel our termite treatment services are overpriced, please keep in mind that each company has its own pricing based on products, coverage, and service quality. Thank you again for your feedback.

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for pest control. They came out twice and the pest havent gotten any better.

  

  Business Response

  Date: 06/02/2025

  Thanks for your feedback! Our Account Manager at Moxie has been trying to reach out to help since we got your cancellation request. We'll let them know to keep trying, as it looks like they haven’t been able to connect with you yet.