Complaints

This profile includes complaints for Moxie Pest Control, LP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Moxie Pest Control, LP

  8404 Esters Blvd Ste 100 Irving, TX 75063-2232

  
• 

  Moxie Pest Control Pittsburgh

  560 Alpha Dr Pittsburgh, PA 15238

  
• 

  Moxie Pest Control

  5100 Reagan Dr Ste 6 Charlotte, NC 28206

• 

  Moxie Pest Control

  9055 N 51st St Milwaukee, WI 53223

• 

  Moxie San Antonio

  3660 Thousand Oaks Dr Ste 130 San Antonio, TX 78247

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moxie Pest control representative was walking door to door offering services 0n 4th of August. I had several wasp nests above my entry door. Since I have 6 yo kid, I had to remove these wasp nests, so I signed a contract with them. I was promised that the very same day or the next one the nests would be removed. They were not removed the day I signed the contract not the next day, so I had to use my neighbor's help to remove the nests.
  At the same time, I emailed Moxie Pest control and requested a refund and asked to stop the contract the very same day. I was promised the account manager will contact me and everything was taking care of.
  Nobody contacted me. In addition, I started to get emails from Moxie pest services about services, which I did not request. I contacted customer service and finally was able to talk to account manager name Aasim. I explained him the situation and was told that he sees my email and probably my case "fall through the cracks" that is why my contract was not cancelled. He also refused to provide initial refund in the amount of He was not very polite on the phone and refused to confirm via email that I will not be refunded in the amount of $89.
  I consider that I was misled, no services provided, so $89 must me return to me.
  Moxie also need to improve its customer service.

  

  Business Response

  Date: 12/07/2022

  Business Response /* (1000, 5, 2022/10/24) */
  Hello Mr. *******,
  
  Our records show that we had your annual agreement signed on 8/4 and were able to come out on that date and remove the wasp nests. They were on site at your home for 40minutes treating. Our technician listed where they were and that they had been removed. We apologize if anything was missed and offer free services in between the standard maintenance to address any concerns.
  
  We had continual communications with after the initial agreement as well. If there was any confusion we did not intend for it. We waived your cancellation fee so that you could close out your account as a good faith gesture do to your concerns. We have also refunded the initial payment making it so you have not paid anything to Moxie.
  
  We wish you and your family the best moving forward.
  
  Thank You,
  Nicholas ****
  
  
  Consumer Response /* (3000, 7, 2022/10/25) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The explanation written by Moxie is not true.
  I personally removed wasps' nests with some help of my neighbor. Nobody from Moxie company showed up at my door after the company representative collected the payment from me. Response from the Moxie clearly indicated that the company is not truthful in their operations. This is a good example of downright lie.
  That is why I expect them to refund my initial payment in the amount of $89.

• Initial Complaint

  Date:09/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales representative came to our door in August and told us that since they were in the neighborhood already they could offer us a 1 time low rate for service that day. I agreed and gave them my credit card to pay. Without my permission or consultation they signed me up for a recurring service and recurring bills. I called today (9/28/2022) to discuss this and they told me I had signed agreed to this service - I had not, the sales rep forged a signature and used a fake email address to create my account. The customer service rep on the phone argued that I should have cancelled a month ago when they came back out to do another service - which I wasn't even home for nor did I confirm any appointment time with them. Furthermore they are charging me a cancellation fee for this service that I was falsely enrolled in.
  

  

  Business Response

  Date: 01/05/2023

  Business Response /* (1000, 9, 2022/10/24) */
  ***Document Attached***
  Dear Mr. *******,
  
  We apologize for any frustration or confusion with your service agreement. At the time in which you signed the 1 year agreement our representative is to review all the details listed on the attached document. We understand you believe that the agreement was not signed on your end and we will look into this and address accordingly with our team.
  
  When our account manager spoke with you on 10/11 they refunded and waived the fee associated with breaking the agreement. We appreciate you taking the time to provide us with feedback in order to continually improve our team and processes. We wish you and your family the best moving forw***.
  
  Thank You,
  Nicholas W***
  Service Manager

• Initial Complaint

  Date:09/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Services didn't work and the way appointments just show up has interrupted business meetings. Still have garage full of bugs. Tried to call to cancel contract and was told about 150 cancellation fee when.the guy who came to my door to offer services said I would only pay for services rendered. Will post in the neighborhood group chat to stay away as it seems they preyed on our new development.

  

  Business Response

  Date: 01/04/2023

  Business Response /* (1000, 10, 2022/10/24) */
  Hello Mr. ******,
  
  We are sorry to hear about the way your interactions with us have added frustration to your life as that is never our intent.
  
  Moxie services customers all over the country and we stand behind our goal to improve the quality of life for our customers, employees and communities. We take all feedback such as this seriously and address all concerns accordingly.
  
  As part of our program we offer as many free services in-between your standard treatments and we tailor treatments to your needs. You have not utilized this over your tenure with us up to this point.
  
  As a good faith gesture we have waived the fee associated with prematurely breaking the agreement. We are more than happy to come out again and service your home at no cost in order to address the concerns you have listed. Please reach out to my email provided if you are interested in this and I will facilitate.
  
  We wish you the best moving forward and appreciate you providing us with feedback.
  
  Thank you,
  Nicholas W***
  Director of Product Lines

• Initial Complaint

  Date:09/13/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed an agreement for a quarterly service and requested termite inspection and installation. Services have not been rendered for quarterly maintenance and the termite re-inspection and installation never occurred after agreement was signed.
  
  The company has been cancelling services since May 6, 2022 all the way through today (September 13, 2022). I have text messages of scheduled appointments and cancellations and appointments where I was expecting them and they didn't show (wasting my time and money).
  
  I called customer services to ask for a refund due to services not being rendered and the customer service rep said that they could not provide a refund. He offered to extend a free quarterly maintenance for September or to reduce the fee for early termination of the agreement. I requested early termination without penalty due to services not being rendered for nearly 5 months. The customer service rep asked if he provided outstanding service, and I replied "no" because my request was not accepted. The customer service rep proceeded to hang up after I said that I was not "completely satisfied".

  

  Business Response

  Date: 01/04/2023

  Business Response /* (1000, 10, 2022/10/24) */
  Hello Mr. Sam,
  
  We apologize for any frustration with your services as that is never our intent.
  
  We have the record that your initial termite appointment we were able to perform the inspection but you were unable to review what all the package would include to protect your home from Termites. Once we returned to review the program we failed to finish the service and installation as you stated. We did follow up to attempt to resolve this but apologize for our error. We had one service for general pest that was rescheduled as well due to an unexpected technician issue.
  
  Your frustration is completely understandable and not the level of service that we train or hold our teams to. You currently have an appointment scheduled for next month after your previous conversation with our account manager.
  
  As a good faith gesture we would be happy to allow you to break the agreement with no additional charges. We can still service your home next month at no cost.
  
  I have provided my email and request that you please let me know the route you would like to go. I will facilitate in whichever way would help to make our interactions right. We appreciate your understanding in this matter and look forward to your confirmation.
  
  Thank You,
  Nicholas W***
  Director of Product Lines
  
  
  Consumer Response /* (2000, 12, 2022/11/01) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Yes, I'm willing to accept the response with the that I can terminate the agreement without being charged.
  
  I need proof of termination of the agreement.

• Initial Complaint

  Date:09/12/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of Moxie's employees knocked on my door in early August and mentioned that my neighbor used their services and because they are in the neighborhood, they are offering a great deal to all other neighbors. The deal was $50 for pest control services, and he said they will even come and check back in a few weeks, or I could call if I have any issues. I gave them my credit card number and the employee charged me the agreed amount of $50. There was no mention of any additional costs, fees or even cancellation fees at all. About 3-4 weeks later, I receive a notification email that they will stop by for a quarterly check-in again with no mention of any additional fees. I was a little confused since it had not been a quarter since their last visit. The employee stopped by and did not mention about any additional charges. The employee was at my place not even 10 minutes and left. A couple of days later, they charged my credit card ($159) without my consent or authorization. When I called Moxie, they told me that I needed to pay a cancellation fee of $148 and I refused and told them that they are scamming people and that their business is unethical. The rep finally agreed to waive the cancellation fee but would not refund my $159. The rep finally agreed to reimburse only half of the $159. This is a huge scam. They should not charge their customers without letting them know ahead of time about the incurring costs. I would like to receive a full refund of $159. I also need to replace my credit card account because of all this. The business practices of this company are misleading and unethical. I would appreciate your assistance with obtaining a full refund of $159.

  

  Business Response

  Date: 12/07/2022

  Business Response /* (1000, 10, 2022/10/24) */
  Dear ********,
  
  It is never our intent to mislead any of our customers. Our goal is to provided exceptional service to our customers and continue to protect their homes and families for years to come. We will review your feedback to ensure everyone that has interacted with you is adhering to these standards and address accordingly.
  
  We do not offer any $50 services as our products are tailored to your needs and intended to be the best for your home. Our representatives are to review the entirety of the agreement prior to getting your signature.
  
  As a good faith gesture we waived the cost of the second treatment for you on 10/02 and one of our leaders reviewed this with you. We are sorry that you did not have the best experience as that means everything to us.
  
  You were only charged $50 total for all services rendered. We wish you and your family the best moving forward. If you have any questions please don't hesitate to reach out to me.
  
  Thank You,
  Nicholas ****
  Director of product Lines
  
  
  Consumer Response /* (2000, 12, 2022/10/25) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I did receive the full amount of $159 back. But I had when I initially called Moxie customer service, the rep refused to refund the full amount and only gave me a $79.50 credit back. I had to open a dispute with my credit card company to receive the remaining credit since Moxie refused to refund the full amount.I would not do business or recommend this company.

• Initial Complaint

  Date:09/01/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Moxie Pest Control of Chantilly, VA to cancel my service on 8/13/22 and was told that my service was cancelled and I would be refunded a pro-rated amount for the remaining service.
  
  Several days later I was contacted via SMS for Termite services, and I replied that the service had been cancelled and the sender acknowledged my response and said they would send my cancellation to customer service - indicating that I still had services.
  
  Yesterday, on 8/31 I received a phone call about termite services. I checked my service on the portal and found that I still being charged, and told the rep that my service should have been cancelled. They told me that I would receive a phone call back from customer service, but they never called me.
  
  It appears that this company is intentionally ignoring my cancellation requests. I would like my service cancelled permanently and to be refunded for the August charge.
  

  

  Business Response

  Date: 10/28/2022

  Business Response /* (1000, 5, 2022/09/06) */
  Hello Mr. ********,
  
  We have gone back to review your account and past communications. We do have the record of your request on 8/13. There is a standard process that we follow in order to properly close out accounts, get all necessary feedback and ensure all parties are understanding of the separation. These steps were not initiated properly on our end and we apologize for that.
  
  We have gone back into your account and refunded all charges received after your last service on 6/21/2022. We have also closed out the account so that you will receive no further contact or invoices. Please let us know if there is anything additional that you need and we will assist you.
  
  Thank You,
  Nicholas ****
  
  
  Consumer Response /* (2000, 7, 2022/09/14) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I've verified that the service has now been cancelled and the refund was received. Thank you!

• Initial Complaint

  Date:08/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted this business 2 years ago. After a year without satisfaction, I verbally requested a cancellation, but was told that since the quarterly service was already running I will have to pay an early termination fee, and was propose to instead finish the quarter and pay only the $129, and I agreed. Turn out the service was not cancel after that because I received a schedule appointment call months down the road and said I thought this service was cancelled but was told oh because I had already paid for the next quarter I should well use the service. I did schedule the service but that time said not only I will like the cancelation to be put in place right now but I will likely pay the $129 in installments because I was not happy with the way they were doing business. After speaking to the manager that day, we agreed on what I thought was a termination plan, but was surprise to see a cancelation fee charge come credit card. This below is the email dated May 23rd 2022 I received after a lengthy communication back and forth with moxie agents and managers, I requested this time to be sent an email for this time and there it is. Good afternoon *******,Best regards ******* ****** You currently have 4/5 Services completed in the agreement. You are due for your last Quarterly Service in June 2022, and if you wanted to cancel after that last Quarterly service in June 2022 you may without any cancellation penalty. If you have any questions or concerns please call us at XXX-XXX-XXXX and we would love to assist you. Thank you so much for being part of The Moxie family and I hope you have a great day!-Alex w/Moxie Pest Control.

  

  Business Response

  Date: 10/10/2022

  Business Response /* (1000, 5, 2022/08/22) */
  Dear *******,
  
  Per our conversation we have waived the fee associated with breaking your service agreement.
  
  When you initially signed up for our services 7/7/21 we were set to provide 5 standard services over the course of the following twelve months. Our agent that you spoke with in May attempted to walk through the details at that time. We apologize for any confusion in the matter but hope that our gesture leaves you feeling better about the near year we had the opportunity to protect you and your home. We wish you the best moving forward.
  
  Thank You,
  Nicholas W***
  Sr. Contact Center Manager

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested help with a mice problem in the crawl space under my house made several request to come out to help they placed two bait boxes and two sticky pads problem still exists now the mice or rodents have gotten in my a/c ducts causing damage to my home ive made several request for some one to call me back that never happened I finally got in touch with an answering service rep and she told me there is nothing they can do to
  help with the damage just to come out and put some bait down
  

  

  Business Response

  Date: 10/10/2022

  Business Response /* (1000, 5, 2022/08/22) */
  Hello Mr. *******,
  
  Per our conversation we are going to work with you to determine the extent of the damage and what we can do to resolve.
  
  Generally our field experts are unable to go into the crawl spaces and we don't cover damage that isn't done by one of our techs. We understand this was not the information that was initially translated to you and for that reason we are going to find a resolution.
  
  Thank You,
  Nicholas W***
  Sr. Contact Center Manager

• Initial Complaint

  Date:07/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Moxie pest control to cancel my services. They had been charging me since April for a service I did not authorize. When I told them that I did not sign for that service they produced a document that did not have my signature on it but they said it came from my email. They would not provide me with proof that the signed document came from my email. I know I did not sign the document because I was out of town at the time. They refuse to provide me with a refund stating the document came from my email but will not provide any evidence to that fact.
  
  They also will not issue a refund for services I paid up front for and will not use due to the fact that I plan on selling the house that I am currently living in. (This is not the issue I am most concerned about though)
  

  

  Business Response

  Date: 10/28/2022

  Business Response /* (1000, 9, 2022/09/06) */
  ***Document Attached***
  Hello Mr. ********,
  
  We apologize for any confusion in the matter. Per our contacts in July we closed out the general pest and mosquito services. Our field expert is to review agreements at the time of signature to ensure each party understands the scope of the agreement. It is difficult to know what occurred in the conversation at that time.
  
  As a good faith gesture we have refunded the payment for your second mosquito service that was charged on 7/21/2022.
  
  Attached is the document for the final agreement that you have with us. We appreciate the opportunity to serve you and apologize for any conufusion.
  
  Thank you,
  Nicholas W***