Complaints

This profile includes complaints for Moxie Pest Control, LP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Moxie Pest Control, LP has 23 locations, listed below.

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  Moxie Pest Control, LP

  8404 Esters Blvd Ste 100 Irving, TX 75063-2232

  
• 

  Moxie Pest Control

  50 Budney Rd Hartford, CT 06111

  
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  Moxie Alexandria

  7420 Fullerton Rd Ste 100 Springfield, VA 22153

  
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  Moxie Pest Control Cincinnati LLC

  7060 Fairfield Business Center Dr Fairfield, OH 45014

  
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  Moxie Columbus

  400 Lazelle Rd Ste 4 & 5 Columbus, OH 43240

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reviewed the business response and accept this resolution. ning which is $238.40. I would have just continued to pay for the service so I could at least get something for my money but she took that choice away from me.

  

  Business Response

  Date: 11/01/2023

  the fees have been removed

• Initial Complaint

  Date:10/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am rejecting this response because:  I have previously spoken with this company regarding cancellation of the contract and no further business, however they continued to fraudulently charge me for services never provided.did arrive when arranged, but without a supervisor. Again, he did not complete the services listed, and again sent confirmation that all services were done. I called the supervisor again and stated that their company was not holding to their contract at all and that I no longer wanted to continue with their services. Even after trying to allow for correction, the company still did not provide the services contracted for and wanted to charge me anyway. Moxie is attempting to charge me $432 for early cancellation, when they never even held their end of the contract. They should not be able to charge customers for services never provided! This is a completely fraudulent business practice.

  

  Business Response

  Date: 10/23/2023

  Please let us know when is a good time to visit your home.  I will send a technician to revisit the property

  Customer Answer

  Date: 10/23/2023

  I am rejecting this response because:   
  I am no longer willing to have any of your technicians come back to my property. I allowed someone to come twice, and both times the technicians lied about what they did. I dont trust your company at all. 
  You need to now refund the early termination fee that you charged to my account, You cannot fraudulently charge me for services never provided, or expect me to continue to allow a company that lies about work to come perform any more service. 
  Again? I tried to allow your company to correct the mistake, but I was only lied to again.

  

  Business Response

  Date: 10/19/2023

  Thank you for the feedback and please call us to make the necessary billing adjustment

  

  Business Response

  Date: 11/01/2023

  I have refunded customer's charges after reviewing.  

• Initial Complaint

  Date:10/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am rejecting this response because:  it has been 9 business days since Moxie responded to BBB that they would be reaching out to me, and I have yet to get a refund or hear back.  If I waited ine more day, my window to reject their responses would have expired and they are playing a time game hoping i miss the deadlines. This is the very reason that I filed a claim to begin with. 

  Their response is meaningless and i demand my contract be terminated and the funds deducted from my account be returned. 

   

  ed the front of my home but not the inside because no one was home. ***y also said they did not spray the backyard because my dog was outside. I have a mini poodle that is never left outside, so that false. I called the office to complain and have someone come back out, and was told that someone qould contact me. After several calls to get them out. I finally called and asked for a manager to call me because I needed to cancel. I never received a call. I followed with an email and never received a response. Finally I called again to cancel since they did not hold up to their end of the service contract. Last week I received another charge to my card, and when I emailed I was told someone would follow up and they never did.This morning I called to get a refund and verify the cancelation, and was told by ***** at the *********** office ext 167 that nothing could be done and I could not speak to a manager. She was as high as it could go. That's when i decided to contact BBB

  

  Business Response

  Date: 10/12/2023

  Thank you for reaching out to us and accept my apology for not being able to speak to a member of management.  I will review your account and handle the billing portion to ensure that this is taken care of.

  

  Business Response

  Date: 11/01/2023

  Consumer rejected offer and offer was not applied by me. If consumer acccepts my repsonse he needs to indicate to proceed further

  Customer Answer

  Date: 11/09/2023

  I am rejecting this response because:   this business has never reached out to me. There was never a response or offer from them. The only response was to rhe original claim where they said they were going to reach out to me.

   

   

  

  Business Response

  Date: 11/14/2023

  I have placed all stops on this account and removed charges

• Initial Complaint

  Date:10/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am rejecting this response because:   Moxie has not explained how its actions did not violate my rights as a consumer.  Please see the attached for further information.

  

  Business Response

  Date: 10/12/2023

  in reviewing the account, the services were rendered and she accepted and committed to a contract for the use of our stations.  We are unable to cancel the contractual obligations for the plan and installations. 

  

  Business Response

  Date: 10/16/2023

  We can extract our system and revisit your contract.  i can assign someone to remove them and follow up on the billing portion once the stations are removed.  Please advise when I can go and remove our equipment to proceed with the accounting portion.   If the stations remain at your home then we will proceed with the obligations as stated on the agreement with Moxie.

  Customer Answer

  Date: 10/16/2023

  I am rejecting this response because:   it is vague.  Just stating that the company can extract the system and "revisit your contract" provides me no information about what I can expect moving forward, other than I knowing I will no longer have the system.  Assigning "someone to remove them and follow up on the billing portion" is similarly vague.  I work from home and am available most days but I am reluctant to have the company come and remove the system without more detail about the accounting/billing piece.

  Customer Answer

  Date: 10/30/2023

  After this latest message to the BBB, the business contacted me by telephone and informed me that they would not negotiate with me in any way on the finance portion.  They were willing to remove the equipment but said that the finance portion is between me and Wisetack.  This was the very reason I rejected the company's last offer.  It's also the reason I didn't think I had the ability to cancel within 3 days.  The fact that the company outsources it's financing and that everything was a done deal on the same day the inspection took place, had a chilling effect on my ability to cancel within three days of the signing.  I don't trust that the company will do anything except remove the system for which I'm now paying.

  

  Business Response

  Date: 11/09/2023

  I have reviewed the data once again and we honored the agreement.  Because the stations are dug into the ground, the workers ere never asked to stop or leave and they were given access to the home.  Contractors adn team dug  the house.and set the stations with written approval based on the contract the customer signed. .  There is nothing that was not part of a signed contract and the hired teams completed the work as the customer was home and allowed the team to complete the job.

  Customer Answer

  Date: 12/15/2023

  Hello,  In response to your questions seeking clarification:

  The work was originally done on May 28, 2023.  The company's "Termite Agreement," which I signed electronically on one of their employee's iPads, is not dated.  That form has already been uploaded to this site.

  As just indicated, I signed the Termite Agreement electronically using one of their employee's iPads.  I also signed the loan agreement for WiseTack, the company's financing arm, the same day and in the same way.  I was not able to read all of the terms at the time.  Both of those agreements have already been uploaded to this site.

  My first protest of having my rights violated in writing was on 10/9/2023.  That was done in the form of a letter to Moxie and that letter has already been uploaded to this site.

  Thank you for your kind attention to this matter.

  

  Business Response

  Date: 12/19/2023

  I have reviewed all the documents on the initial contact with BBB.  Our contractual agreement remains in place and we have our copy on file.  Our response remains consistent and we continue to stand by our work.  In researching the steps necessary; we abided by our agreement and the services and equipment were rendered.  The process in question is one that requires digging and installation to which the customer could have requested the. process be stopped.  The initial 3 day timeframe passed adn still no calls to our office.  We remain in our same position and honor our portion of the contract.

  Customer Answer

  Date: 12/28/2023

  I am rejecting this response because:   The company is wrong. Over the phone, two of their employees have told me that if I cancel the termite contract they have every right to remove the bait stations and that all I paid for was “installation.”  Nearly $12,000 to have one man use a power drill to push the self-drilling plastic stations into the ground around my home in less than 1 hour.  How would the result have been any different if I canceled as they were putting them in or anytime within the first three days?  The financing had already been completed for the “installation.”

  

  Business Response

  Date: 01/02/2024

  The process was handled correctly and the customer financed through a third party funder via loan.  We are not the owners of the loan but Wisetack.  This process does not initiate without the buyer's consent as this is addressed separately.

  Customer Answer

  Date: 01/03/2024

  I am rejecting this response because:   we are going in circles and I don’t see the company negotiating in good faith. 

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reviewed the business response and accept this resolution. uld continue receiving service which is needed but no luck. they continue to tell me that someone will call me back tomorrow and weeks have gone by and this matter is unresolved. Please help me to cancel this contract and close out this account as I do not wish to do business with a diss, honest company like this again.

  

  Business Response

  Date: 10/10/2023

  Thank you for reaching out and I have forwarded the account information to have your account reinstated. Someone from our team will reach out.

• Initial Complaint

  Date:10/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moxie pest services had an agreement to provide pest control to my property. They are unresponsive to phone calls, emails, and texts. They came once to provide pest control, but did not perform a follow up visit as per their own statement and our agreement. ******** from Moxie Pest Control has blatently ignored our messages requesting a follow up visit and now we have cochroaches in our house due to the blatent negligence of Moxie Pest Control. We demand either a refund or for Moxie Pest Control to provide services as per our agreement.

  

  Business Response

  Date: 10/09/2023

  Thank you so much for reaching to us and I apologize for the inconvenience,  please call us and we will set us a time that works for you to ensure satisfaction.  We are appreciative of your support and look forward to making things right.  

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around 5/6/22, Moxie sent a tech to my house that thought no one was home. As I watched from the guest bedroom the tech walked up to my front door and threw granules down and then walked back to his truck where he sat there for 15 mins then drove off. I called Moxie to ask them when the tech was coming back and they said he wasn't, he *******d my house. I informed the *** of what the tech had done and she apologized and said they would send somebody out the following week. The tech that came the following week did almost the exact same thing the first tech did. I called to speak to a manager and asked if I was still in contract he said no, at that point I told him I am done with Moxie, the manager told me no one will get sent to my house unless I call them. November rolls round a tech is sent to my house, I call Moxie and ask them when did I call for a tech, they inform me that I didn't. I told them I am not paying for a ******* I didn't request they refunded me my money. April 28 2023, yet again another tech is sent to my house, I call Moxie ask again did I request this ******* they tell me no, that I will not be charged as it was in my account notes. I get an email today thanking me for my payment. They charged me $150 for the April ******* that I was told I would not be charged for.

  

  Business Response

  Date: 10/09/2023

  I will be adding a credit back to the account and have this account flagged for no future contact or service.

  

  Business Response

  Date: 10/12/2023

  Customer called the office and spoke with supervisor and agreed to a settlement of ******

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesman from Moxie Pest Control showed up on our doorstep in August 2023 and we agreed to have pest control for $189 per quarter. In August we we were charged $100 twice. On Saturday September 23, 2023 a Moxie representative came by and sprayed our house and we were charged $189 which we thought was our 1st quarterly service and charge. Then we were charged another $189 yesterday, September 25, 2023 and when we called to dispute the double $189 charge were told someone else came by our home and sprayed again so we were charged another $189! We then cancelled all future services due to the fraudulent $189 charge and were charged $453.60 for cancelling future services. We were charged a total of $853 in two days for one pest control application. Moxie Pest Control is a scam business.

  

  Business Response

  Date: 09/29/2023

  Good morning, I apologize for the back and forth and MOXIE will review and credit any fees.