Complaints

This profile includes complaints for Moxie Pest Control, LP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Moxie Pest Control, LP

  8404 Esters Blvd Ste 100 Irving, TX 75063-2232

  
• 

  Moxie Pest Control

  960 Turnpike St Canton, MA 02021

  
• 

  Moxie Pest Control

  11840 Canon Blvd, Ste 200 Newport News, VA 23606

• 

  Joshua's Pest Control

  245 W Roosevelt Rd Ste 11 West Chicago, IL 60185

  
• 

  Moxie Pest Control

  5329 Cameron St Ste 106 Las Vegas, NV 89118

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, Feb. 11, 2023, Moxie accidentally drilled into one of our pool pipes while attempting to place a termite trap. We were assured that they would have the damage repaired right away, but the plumber they sent didn't work on pools. The Moxie employee's manager was supposed to come out as well, but never did. The plumber they sent out said he would return the next day and at least excavate the pipe for whoever they sent to fix it, but he didn't. Since then Moxie has been giving us the runaround claiming not to know anything about what happened. I sent them an email with photos of the damage as well as Ring video of their employee telling my wife what he'd done, still no action from them. The hole in the pipe completely drained my spa, and I am unable to run my pool filter to keep the other pipes and pool equipment from freezing at night. It's been over a week and Moxie hasn't even sent anyone out to look at the damage. We need this damage repaired before our pool suffers further damage due to us not being able to run the filter to keep the water moving. I'm attaching photos for you. Here is a link to one of the Ring videos too: ***********************************************************

  

  Business Response

  Date: 05/31/2023

  Thank you for your reply and from my data i reflect that the situation was being addressed.  Please let me know if there is anthing else I can assist with and I will monitor the activity for updates.

  Customer Answer

  Date: 05/31/2023

  I am rejecting this response because:   The situation was only being addressed because I kept calling Moxie. They had handed the repair off to a pool contractor who NEVER contacted me and didn't bother to follow up with me about it. I had to call THEM repeatedly to stay on top of it. They finally told me I could find my own company to repair the pipes and they would reimburse me, which they did, but I had to do all the leg work, and it was surprisingly difficult to find someone willing to do the work. The only time Moxie called me to follow up on this situation was an hour after I refused to update my credit card information with them until this situation was resolved. I would probably give Moxie 3 stars instead of 1 ********, because they did reimburse me, and their exterminating service people are good, but I'm not at all happy with the service we received from their termite department and the fact that it took over 3 weeks to get my pool pipes repaired and it only happened that fast because I did their work for them and found someone to fix it. They never once sent anyone out to inspect the damage either.

• Initial Complaint

  Date:02/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company would charge me when services were never done at my residence. On at least 3 visits they never did more than sweep some cobwebs around the outside of my home. In December of 2023 Moxie Pest attempted to charge me $149 for services when there was no who came to my home. I called the company and told them that I wanted to cancel my service due to no one coming out on 21 December 2022. The lady told me they would have to charge me $159 to cancel the service and she would resend out the someone to redo the service. I am not even sure if the service person every came out because nobody was home. I paid Moxy Pest $159 on 3 January 2023 thinking the service was canceled. That apparently is not the case. I just received another charge of $149 and was contacted earlier in the week via phone about someone trying schedule an appointment. I told the person on the phone I had canceled the service back in December. They continue to attempt to schedule appointments and try to charge me the additional amount of $149. I called them and have emailed them today again to remind them that I canceled this service and will not pay this additional payment for $149.

  

  Business Response

  Date: 05/31/2023

  Thank you for bruiinging this to our attention and based on my research, we have taken the necessary steps to ensure that your account is resolved.

  

  Business Response

  Date: 05/31/2023

  I apologize for the previous error.  I will be monitoring your account to ensure that nothing is added nor escalated.

• Initial Complaint

  Date:01/26/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jul/22, they had a representative going door to door with unsolicited sales for their pest control services. As it was explained to me, they were offering a one-time deal for $50 for their services. This is where they failed to explain things. Took my payment information, indicated they would be back for a service call. Showed up and applied granules to the outside, no inside inspection or service. I contacted them about a week later that I still had spiders. Moxie indicated it may take 2 weeks for service to work. They then sent out their termite expert to sell his services. A salesman and not in a good way. Inquired about the cost, he indicated based on the lot size it would be about $3600 for the installation, but he could cut the cost for the installation to $2000 with a yearly maintenance of $400. I did sign up, but thankfully canceled with the 2 days. This is what made me state to question this company. The next quarterly pest service was done in Aug/22. No service on the inside, again spiders everywhere and now ants. Called Moxie again and stated the concern and that an additional treatment was needed, they allegedly sent somebody out. A few days later, called back, still had spiders and ants. The gentlemen on the phone stated that we would have somebody come out, no one came out. The clarity of the onetime $50 pest service came to light after that. That fee was only for the initial service, not the quarterly services something they failed to tell me in July and if you choose to terminate your agreement early that is another $149. I called them in Dec. to cancel, the "manager" said that he would terminate the contract. I requested that no additional fees which he acknowledged no penalty. He stated that they performed a quarterly in November, which I denied b/c I no record on security cameras. This is just a scam. There are a lot of other Pest Control companies in the **** area that are cheaper. Stay clear of this one.

  Customer Answer

  Date: 02/20/2023

  Moxie still continues to call and harass regarding this complaint. I am tired of this.
  

  Customer Answer

  Date: 05/04/2023

  From: ********************* [mailto:**********************]
  Sent: Wednesday, May 3, 2023 10:33 PM
  To: bbb.org>
  Subject: Re: BBB Complaint Case# ******** (Ref#**-90463250-********-3-210)

  Thanks, some additional information.  They have taken a new tactic of using an unlisted number and stated today that they will just continue to call.  They are not willing to discuss or admit any wrong doing in the case.  They refuse to realize conditions were not disclosed and that the service was not provided.  They actually told me to send them evidence that the service did not take place. I told the I work from home and that the security cameras did not activate given that no motion or person triggered them. That fell on deaf ears.  Please help. I know this is not an isolated case. Thanks again. 

   

  Sent from my iPad

  From: ********************* [mailto:**********************]
  

  Sent: Wednesday, May 3, 2023 2:15 PM
  To: bbb.org>
  Subject: Re: BBB Complaint Case# ******** (Ref#**-90463250-********-3-210)

   I am still being harassed by these folks.  Please help.

   

  Thanks

  Sent from my iPad

   

  On Feb 20, 2023, at 5:52 PM, ********************* <**********************> wrote:

  My complaint is the same as others.  The service was a bait and switch.  They did not detail what was going on, what the charges would be or the cancellation penalty, as well as and not providing services requested.  There will be more like this coming I am sure of it.

  Sent from my iPad

  
  From: *********************
  

  Sent: Saturday, February 18, 2023 12:10 PM
  To: Better Business Bureau
  Subject: Re: BBB Complaint Case# ******** (Ref#**-90463250-********-3-210)

   

  Moxie still continues to call and harass regarding this complaint. I am tired of this. 

  Sent from my iPad

  

  Business Response

  Date: 06/01/2023

  We appreciate the feedback provided and will relay this to our team. Sharing instances such as this allow us to grow and perfect our communication.

  Customer Answer

  Date: 06/01/2023

  I am rejecting this response because:   They offered absolutely no resolution. They only acknowledged their lack of communication and process. So we remain in this motion for over a year now. 

  

  Business Response

  Date: 06/13/2023

  Thank you for the reply. I will ensure that any charges are removed and cleared

  Customer Answer

  Date: 06/14/2023

  I have reviewed the business response and accept this resolution.   Please ensure that as part of the resolution that all calls and mail correspondence will cease immediately as well as in the future. 

• Initial Complaint

  Date:01/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began ******* with Moxie in July of 2021, and I was to receive ******* for one year. On August 29, 2022, Moxie came out to ******* my property without my consent. After reviewing my contract I see that I had to put in writing after my contract is up that I wish to no longer continue ******* or inform Moxie themselves. So I reached out to Moxie and told them I no longer wished to continue my ******* and that my contract was ** in June. I spoke with KB who stated I still owed a balance for the August ******* and that he would give me a discounted rate due to confusion. I agreed to the discount because I was not willing to pay the full rate for a *******, I did not ask for. So on November 29th Moxie comes out to my property and services the property again after I told them I did not wish to continue treatments. They billed me for $139. I reached out via email, informing them I am not paying the bill. Again KB responded via email to reach out to him regarding *******. I reached out today January 6th and informed him that I had canceled the ******* in September. He reads back over notes and states I agreed to continue *******. I did no such thing I only agreed to the discounted rate for the *******, which I did not ask for in August. He then goes on to say that I opened a text message sent from Moxie which was confirmation, I wanted to continue *******. Opening a text message does not constitute an agreement to receive *******. He then stated he would cancel the ******* but I still owe a balance of $139. I am not paying that balance and I wish that Moxie discontinue giving unwanted *******. I am no longer under contract and I attached a copy of my contract to this complaint. Also magically my contract was removed from my account. If you could remedy this issue as soon as possible it would be greatly appreciated, Thank you.

  

  Business Response

  Date: 05/31/2023

  Thank you for the detailed feedback.  I will review the account to ensure that we put closure and ensure that we reach an amicable solution.

• Initial Complaint

  Date:12/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I added Termite Protection on 1-21-21 for $1,406.17. A year later when it renewed, they charged me $377.79. The technician who came out to check bait stations did not add any new bait. When I asked him why not, he said, "The bait is good for 10 years. You are just renting the stations for that renewal price." I was upset. I called and Moxie sent out a second inspector a ************************* (1-25-22). He looked at 3 stations and said they were fine and left my home. After several calls, I reached a ****************** on 2-25-21 and she said his notes showed I told **************** I didn't want him to replace the bait, so he left." I told her that was a lie, he never offered to change any bait. At that time, customer service agent ****************** called me a liar. **************** posted his notes from that ***'s visit 11 months LATER on my Customer Portal, they weren't even viewable in Feb. Moxie would NOT allow me to cancel my service then and they already had my money. I have called multiple times and told the whole story to multiple supervisors. Mr. ****** (Ext. 105) on 11-21-22 who told me he would address all my concerns. Never heard from him or anyone at Moxie. I called again on 12-19-22 and was told Mr. ****** was gone and I got another supervisor ********************** (Ext. 106). He said his computer didn't show I cancelled my service back on 11-16-22, but he could take care of now. I had to go through the whole story again! He did try to calm my anger and offered me a discount if I stayed with Moxie. That is not good enough. From the beginning their staff ****************** said they would replace the bait each year and nothing about I was just paying rent of $377.79 for the stations. To have a customer service agent call the client a liar is unacceptable not to mention unprofessional. I want reimbursement of all my paid fees to Moxie Pest for their lack of information when I purchased and misinformation when their agents came to my home, and no follow up by any supervisor or person from Moxie.

  

  Business Response

  Date: 05/31/2023

  In reviewing your account activity, the system functioned as required.  Knowing that the bait was not necessary to replace is an indicator that the system worked. Refunding the totality of the cost would be the result if that Moxie had failed on their commitment. Based on the historical notes; the system functioned accordingly.

  Customer Answer

  Date: 06/01/2023

  I have reviewed the business response and accept this resolution.  I disagree with their explanation but am not pursuing any further action.

• Initial Complaint

  Date:12/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My understanding was that Moxie was to come by my property each month to spary or spread substance to prevent pests they would usually text me the date they were coming by but there was no one home sometimes they were supposed to come in *** I received no text and I started seeing ant beds all over my property I received a bill at the end of *** I call the company in June I told them that I was sending them the payment and that I was dissatisfied with their work and to cancel my service the last time they were on my property was ***** now they telling me I owe them $1294.68

  

  Business Response

  Date: 05/30/2023

  The program is designed to control the pest infestation. Our team reaches out and documents your account. If no one is present and we still have access to the exterior of your home, we will continue with the service and maintain the program.  Increased activity is viewed due to the program being successful and the impacted insects looking for a place to hide.  The contract is honored fully and Moxie at no time will add additional charges nor bill for any items that have not been discussed in the initial conversation.  We appreciate your business and the opportunity to take care of  your home. 

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sales guy came to the door and scammed me into taking the service, later realized they got me into the contract. Everything he said was false. They send high school kids to do your service and all they do is walk around the house and leave. I had to call them every time I received the email that service was performed and told them about the areas they left, no its useless. They talk talk talk but poor service. When I told them I don't want the service, they charged my card again $75.. Avoid them, THEY ****. Horrible blackmailers

  

  Business Response

  Date: 06/01/2023

  Thank you for the feedback about our team.  I will relay the necessary information to the team.  We appreciate your time.

• Initial Complaint

  Date:12/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 19th, after requesting to cancel an appointment, this company sent someone to my home anyway. I stopped them from performing service. The dispatch lady called and I told her I had too much going on at the time and couldn't think about pest services. I told her I would call and reschedule when I was ready. On November 26th, i responded to a text/ email regarding a technician being dispatched and en route. I responded, I canceled the appointment and haven't called to reschedule so please don't come to my house. They sent someone to my home again, this time I wasn't home to stop them. I emailed them and in detailed communication asked them not to perform service or charge my card. They continued to offer me a 30day charge hold, ignoring my request. When I told them they wasn't supposed to have showed up anyway because I told them I would call to reschedule, and not to charge my card. Communication stopped and I received an email the next day saying my card was charged for service. I sent them an email back questioning the charge and was told their office closed during our emails and since their was no resolution they charged me anyway. They put my account in the negative and overdraft fees assessed.
  

  

  Business Response

  Date: 03/07/2023

  Business Response /* (1000, 5, 2022/12/07) */
  Dear Mrs.******,
  
  We have addressed your concerns internally to ensure our technicians are providing excellent service to our customers. It is difficult to determine precisely what occurred but what matters is a customer of ours was unsatisfied with our process of treatment and we apologize for that.
  
  We refunded the payment for the service in questions on 12/02.
  
  We appreciate you taking the time to provide us with feedback to help us continually improve.
  
  Thank You,
  Cristian *******
  Sr. Contact Center Manager

• Initial Complaint

  Date:11/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1 Sep 22, I had a sales kid come to my door and ring the doorbell (with my NO SOLICITING sign). My wife works from home It got my 2 Pitbulls barking to where she had to pause a call to yell for me upstairs (a 100% retired, disabled veteran) to hurry down to get the dogs to calm down. As fast as I could, I go down, see this kid through the peephole, as he rings the bell again I open the door. He is drenched in sweat (it was about 113 degrees) and I explain what the sign means. He apologizes, to "sell" his product. I go inside and grab him a couple of water bottles, then go back to hear him out. He tells me it'll only cost $59 & the next treatment would be in 30 days and cost $139. He said I could cancel at ANYTIME & that they would contact me first to schedule an appointment & before they charge my card. Fine, not bad, why not? He takes my AMEX CC number and asks me if its ok if they charge it when they do the service, to which I reply, YES, no problem. I NEVER signed any contract, only watched him as he filled out his tablet and tells me **** email me the details.
  
  Anyways, its now 9 Oct (36 days) and I havent heard anything from these guys. I email them to cancel their services (since the kid said I could) to save that $139 next appointment. No reply back, but the next morning, I get a text message from *********** asking to schedule the appt. I text her back saying I had just emailed you guys yesterday to cancel. She replies "No problem, I will have that updated on your account. Thank You". Cool, I think Im done!
  
  On 7 Nov 22, I receive a credit card charge for $149 and immediately re-respond to tthe email I sent on 9 Oct & asked for a refund. I receive a reply saying it was for an early termination fee! He sends me a contract with "my signature" but looks nothing like mine, especially since I never signed anything. Forgery? Fraud? Now, I'm heated. I sent 2 more emails that day & on 11 Nov and still no response. I expect a refund. Shady!

  

  Business Response

  Date: 02/16/2023

  Business Response /* (1000, 5, 2022/11/28) */
  Hello ***,
  
  Our records with your account and the conversations regarding your agreement show that we reviewed the two year term listed on the attached document.
  
  You had our general pest services as well as your home protection system for termites. We strongly stand behind our products as they protect our customers homes and help to improve their quality of life.
  
  We offer free services in between the standard 5 annual services listed on your account. We see that you have not utilized these services over the term of your agreement. We understand you would like no further contact and we apologize for the relationship becoming frustrating to you but we would be more than happy to come out for a free service if you are having any activity at your home. Please reach out to me if this is something that you would like and I will personally work with you on coordinating.
  
  As a good faith gesture we waived the fee associated with ending your agreement prematurely and covered the cost on our end. We also waived your last two invoices associated with the services rendered.
  
  We wish you and your family the best moving forward.
  
  Thank You,
  ******** *******
  Service Manager

• Initial Complaint

  Date:11/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moxie rep approached house on 5/2/2022 He was aware he was under video surveillance while explain the service and any conditions of the service (including that we could cancel at anytime without penalty)He explained any paperwork was just a formality to get the service scheduled.He also said that is why it didnt matter he was placing the contract in one name but having someone else sign the paperwork (Paperwork in name of ********************* but shows initials of person signing are TM) *attached We tried services (even visits in between the services) but they just did not work (we still had ants and spiders)I emailed and explained service was not working and would like to simply part ways (why have their crew waste time revisiting if product was not working) *attached I continued to send emails and even explained this situation is on BBB website repeatedly and the result is the person being refunded or invoice cancelled. I did even provide an example of this to Moxie *attached However, I am still receiving notice that there is an open invoice for early cancellation (again something the rep did state would NOT happen)At this time all I would like it the open invoice removed from my account. Over the course of service my account was always current (Paid very promptly ever time)While this service may work for others it did not work for me, so I cannot justify continuing a service that is not working All attachments of my request and the invoice I would like removed from the account are attached I do thank you for your time and effort in looking into this and do hope that Moxie agrees to simply part ways knowing that their product simply was not working in this case I

  

  Business Response

  Date: 11/28/2022

  Hello *****,
  
  Our records with your account and the conversations regarding your agreement show that we reviewed the two year term listed on the attached document.
  
  You had our general pest services as well as your home protection system for termites. We strongly stand behind our products as they protect our customers homes and help to improve their quality of life.
  
  We offer free services in between the standard 5 annual services listed on your account. We see that you have not utilized these services over the term of your agreement. We understand you would like no further contact and we apologize for the relationship becoming frustrating to you but we would be more than happy to come out for a free service if you are having any activity at your home. Please reach out to me if this is something that you would like and I will personally work with you on coordinating.
  
  
  We wish you and your family the best moving forward.
  
  Thank You,
  *******************************
  Service Manager

  Customer Answer

  Date: 12/15/2022

  ***Document Attached***
  Business said we did not take the opportunity to use free service in between regular service. We did do this twice but the extra visits still did not eliminate our pest problems. Once on 7/5/2022 and once that I am not seeing recorded in my account. I can not continue to have people here weekly spraying while I have pets. This was supposed to be a qtrly service that eliminate the issues not one where I had to call weekly due to spiders and ants still at my home after service. I apologize I did not see the response from Moxie earlier so I am hoping you can reopen this case I have tried the extra services they offer, and they did not solve the issue either. Therfore I request a simple parting ways with no fees. As again why should I pay for a service or be inconvenienced with extra visits that are not working I also saw no explanation on their rep stating we could stop service with no fees and the contract being in the name of ********************* but ********************* did NOT sign any agreements No where is his signature on the moxie paperwork
  See Attachment/File: Moxie extra service.pdf