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Business Profile

Powersports Dealer

RumbleOn Dealers, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Powersports Dealer.

Complaints

This profile includes complaints for RumbleOn Dealers, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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RumbleOn Dealers, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 23 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Kawasaki Ninja 400 from this dealership on October 14th 2024. I drove the bike 10 miles within 4 days & the check engine light came on. Brought it to the dealership, they claimed to have fixed it. Went to pick it up 12/18/24, drove the bike 5 miles that day. Check engine light came right back on, brought it back. Theyre claiming that it needs a wiring harness & that I need to trade out of the bike because more issues will occur. Get in touch with sales to trade out, they are not trying to evenly trade me out. They want me to pay my current motorcycle off & then purchase another. I spoke with service about just fixing the bike because I feel it is unfair to continue to give them more money to get me out of a bike theyve had in their possession longer than me. Service will not fix the bike because my warranty claims this is a pre existing issue. They have not offered to fix it at all just mentioned a trade. I put down 2500 on the current bike I have & owe about 7800 on the loan.

    • Initial Complaint

      Date:03/02/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business is unprofessional and disrespectful to customers they have a bunch of managers that are out of control

    • Initial Complaint

      Date:02/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My motorcycle an Aprilia Tuono Factory 1100 was left with Ridenow Powersports of Canton to have a new front tire put onto the motorcycle in December 2023. Ridenow had the motorcycle for over a week and I had no call that the bike was finished, so I called. I was informed that my motorcycle was taken for a test ride and crashed. There is no reason this bike should have left the shop, I've had hundreds of tire put on motorcycles and never seen a test ride.Ridenow said they would repair the bike and are waiting on parts, but provided no diminished value, because I don't have to disclose the bike was ever crashed. So basically they want me to lie to a potential future buyer of the motorcycle.It is now the end of February and Ridenow still has not repaired the bike or provided compensation/loaner motorcycle for their failure.I am expecting the following:(1) A loaner motorcycle until the motorcycle is repaired (2) The motorcycle to be repaired utilizing Aprilia parts (3) The motorcycle be inspected by Aprilia for workmanship (4) Ridenow to pay compensation for diminished value on the motorcycle (5) Ridenow to pay compensation for prorated insurance from the time the motorcycle was wrecked to the point that the motorcycle is returned.

    • Initial Complaint

      Date:02/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Horrible experience with ***** vindictive staff who lied every step of the way.1. Called ****** to verify a bike was in stock, the lied and said it was transferred. Asked ******** about it they lied and said it was totaled.2. ****** and the sales staff knowingly mis-represented a Scout Bobber 60 as a scout bobber, When I called this out the sales manager had the absolute **** to say "Well you didn't notice a difference" and tried to put it back on me. There's no excuse for people who sell motorcycles every day to not know the difference. 3. When i confronted them about the above and that I found a better price elsewhere, they begrudgingly offered 500 over the competitors rate. IDK why i purchased from them.4. They knowingly misrepresented the mileage (3rd degree felony) on the odo, and no one from the dealership signed the Title/Registration Application 5. The Improperly registered the address to my leasing office, no apartment number.6. They Claimed to have detailed and filled the tank, they didn't. And ****** SOMEHOW put my temporary tag on the motorcycle so poorly it blew off. Mind you they didn't put it on when the motorcycle was brought around, They let me drive all the way home before calling me back to the store for it.I need:1. The Motorcycle dealership to sign the Title/Registration Application and follow up with me in writing when the registration and titling process is complete.1b. I need a thorough and detailed explanation as to the timeline and process of my registration, 2. I need A replacement Temp Plate (preferably ***** overnight to my home) as well as the screws that were not properly attached to my motorcycle

    • Initial Complaint

      Date:01/12/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 10th ****, I had an agreement to purchase a 2019 ****** motorcycle from "******** Powersports" in ******* **. I was communicating with ******, a sales associate, both through text messages and phone calls. We agreed on a price, I confirmed with her that I would arrive Saturday Jan 13th **** @ 1pm to pick up the bike. She agreed to send a walk around video of the bike ( I am 5 hours away in Jasper **** and told me how to have the cashiers check filled out, and also let me know she would be looking forward to meeting me at that time. This morning ( Friday Jan 12th ****) I drove to the bank to get the cashiers check, and text ****** to confirm the exact name of the payee. She replied with the name, and then a few minutes later text again stating the bike had been sold, and that the communication there was not very good. I called immediately and spoke with a manager that wanted nothing more than to tell me "how they do business ", no apology, nothing. I was never asked to make a deposit, and have a record of several texts from ******. I had withdrawn $8,000 from my 401k and purchased several accessories for the motorcycle, all for naught. I wish to lodge a formal complaint against this business. This has cost me approximately $1500 in parts I cannot use and taxes I had to pay on the withdrawal.

    • Initial Complaint

      Date:11/11/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction 10/27/2023 **************************, ***** ***** Amount Paid - $28,534.89 (check, credit card), 2016 Polaris slingshot(trade-in)Business commitment original commitment was $12k for trade-in Dispute Unethical sales practices; misleading pricing, deceptive pricing Resolution Sales manager did not offer any solutions, he requested I fill out a survey which goes back to him.Deal # - *****, Stock # HD858175 Issue Originally, Sales Manager offered me $12k for my trade-in which I declined. Then a week later the Sales Manager offered me $16k for my trade-in. So, I decided to move forward with the deal. When I reviewed the numbers, they added a lot of dealer costs which they said were normal charges other dealers would charge so I was getting a good deal. I accepted the deal based on my relationship and trust with the sales guys (did not cross shop them). The next day, I did more research and they lied about those charges being normal costs when you purchase a new bike. They inflated the total cost to give me less for my trade-in, ended getting about $10k. This is a unlaw deceiving unethical sales tactic. If the dealership continues to ignore this issue after the BBB complaint, then I will file a complaint with the *************************

      Customer Answer

      Date: 11/13/2023

      Here is the company info ***************************************

    • Initial Complaint

      Date:09/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought this Polaris Sportman, **** XP in October 27, 2022. The machine came defect. I took it for a spin take it for a ride with my wife and the machine. It was already smoking white smoke so I called the dealer and tell them about it, they say it was nothing wrong. It was probably the weather so I didnt pay attention. Because they told me it was the weather it was cold, but later on, Ill take it for the second time and thats when everything went south start making this loud noise coming from the engine into a point did the engine shut down they charge me for the warranty I took it back to the dealer and they send a claim to Polaris. ******* said that theyre not going to honor the warranty because according to them water, it was injected into the engine was I dont see how that happened I went back to Power ******************* Sport I spoke to them. They tell me that same thing what Polaris told them that water was injected into the engine so I spoke to them I was paying for something practically new I only make two payments if not three when that happened now they dont want to honor the warranty and they want me to pay almost $9000 for the repair on a brand new piece of equipment and I dont think its fair when I was paying for the warranty and they dont want to honor the warranty. My first payment was in December 5, 2022 and today is September 7 and I make my last payment in August for the amount of $758.94 , I called the dealer several times either they dont answer the phone or if they answer the phone they tell me that they gonna call back and never call back I want this problem solved because Im not gonna continue paying that amount of money for something that I dont have and its always been like that with Polaris. I called ***************************, from Power Sport I called ***** allesio few times, and they always put me in a hold and never call me back hang up and never call me back and I was hoping for you guys to be able to do something for me because I dont wanna mess up my credit and thats the only reason that Im paying for this machine that I dont have and it was defective machine from the beginning if you please help me with this, I will appreciate it. My ************* Sport account number is ******** and the case number from Polaris is c-******* c 6Q4Q0 and is post it in ************* Sport with this other number 809-6358. Please help me thank you very much.

    • Initial Complaint

      Date:06/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a fraudulent company that sends out low ball offers and continues sending spam emails. I would like my account and information deleted from their records permantly.

    • Initial Complaint

      Date:06/26/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Scam. They offered $6000 for the bike. I declined. A couple weeks later they raised their offer to $6500, and I accepted. They said I must send all paperwork including a picture of the title within 72hrs now that the deal is finalized.They said the bike would be picked ** in **** days.They then waited 2 weeks before telling me that they changed their minds and now wanted to revise the deal to $5300. Which was even lower than their original offer. Why would they think I would go down from the $6500 they bought the bike for, much less go below the $6000 I already declined.After I told them there would be no revision to the the deal we both agreed to they ended contact.This is a scam, you will not get any money from them for selling your bike.

    • Initial Complaint

      Date:06/23/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid off loan in ********* ******* never reported as paid off. Now total amount is showing as "new account" on my credit. And my credit score dropped 67 points for a false account that they've reported.

    RumbleOn Dealers, Inc. is NOT a BBB Accredited Business.

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