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Business Profile

Sporting Goods Retail

Academy Sports & Outdoors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Reviews

This profile includes reviews for Academy Sports & Outdoors's headquarters and its corporate-owned locations. To view all corporate locations, see

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Academy Sports & Outdoors has 121 locations, listed below.

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    Customer Review Ratings

    1

    Average of 40 Customer Reviews

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    Review Details

    • Tom W

      Date: 09/11/2024

      I have a credit card thru Academy Sports and Outdoors. I made a purchase on the card after they offered a discount if I applied and were approved. The first billing I paid off about half the balance. The 2nd month the statement balance was $40.52 total. I paid off the full balance owed as shown on the statement. The next month I received a bill for $3. I called to get an explanation and was told it was interest because I did not pay off the full amount in 30 days. I pointed out that charge did NOT show up on the statement balance and they said it was listed in another area on another page of the statement. I pointed out if I owed $ it should show on the total balance as I obviously wanted to pay off the full amount and they should not be hiding charges. The rep stated simply that I owed it and it would not show in the statement balance and I asked how a person would know they owed this charge and they offered no explanation. I feel this is an unprofessional and predatory way to do business which could lead to people paying off the statement balance on their account and getting an unexpected charge later on

    • Tammy H

      Date: 09/11/2024

      Was accused of stealing by this business and was not at all a lady/emploee walked up to me said to me I seen you put that in your purse and hich was my notebook I dumbed my purse out rite there on cam quarters went everywhere everyone was starring I was so embarrassed that this lady accused me of false doing and the manager said something would be done but really was there anything done about it I lost my job I was their getting stuff for work for the-next day it’s just has caused so much trial and air in my life

    • Ivan G

      Date: 08/19/2024

      Waited out there for 30+ minutes for curbside pick up past the 10 minute mark set by Academy and nobody came to check up on me after an employee delivered other items to cars doing curbsidethat showed up after me.Unacceptable customer service. and I still haven’t received my item yet I just left unbelievable

    • Jadon P

      Date: 07/19/2024

      I never write negative reviews, but here we are. Doing business with this store was an incredibly expensive nightmare. I purchased a gun safe from this location online. I live two hours away in Charlotte, NC. I knew the stock was limited so before making the costly trip to take delivery I called the store to verify and double verify that the safe was on premises and available. Twice. I even requested the employee place eyes on it in person, just to be sure. It was confirmed that everything was in order and safe would be ready by time I arrived. Sure enough, over an hour and a half into my trip I received an email from Academy stating that the product was not available. Between truck expenses and fuel this mistake by Academy cost me around $250, and that’s not taking into consideration the four hours of my time, wasted. The best solution the manager, Brian, was able to offer me was “well I could sell it to you and you could fix it yourself”. The safe was apparently on premises but entirely unusable. All in all it was a time consuming, expensive, and miserable experience all at the fault of Academy and their employees, with all the consequences falling on me. Avoid this location at all costs.

    • George C

      Date: 06/30/2024

      On 4/5th, I purchased a baseball cap to cover surgery I had on my head. Since I never used the cap and still had the receipt, I went into the Gretna, LA store to return the purchase for a refund. The minute I walked in, I was advised that the system was down and they could not help me. (This was before the 60-days ended). The store is not close to where I lived so I attempted it again today since I was in the area. When I walked in, a gentleman immediately took my cap and handed me my receipt and sent me to a very long t\line to wait for my refund. I did and when I finally got the the cashier, she refused to give me me my refund. When I tried to explain to her she refused to hear anything I said and scolded the man who let me in at the door. This woman was 1 of 2 cashiers handling this large amount of people. Very poor customer service and horrible attitude. I will never shop at Academy Sports again. All for a 20.00 refund!

    • John G

      Date: 06/20/2024

      I ordered a pair of $39.99 ******** online, however, when they arrived they weren’t what I thought they were and needed to return them. I found a store nearby in Bradenton, FL on their website, however, when I got there the store was still under construction with a big ‘coming soon’ sign. Two days later I went to their store in Pinellas Co., a 90 min. drive, however, when I walked into the store I was immediately told that their ‘return & exchange’ was down companywide, with an ‘I’m sorry.’ No one would be able to help me. I will never shop in their store ever again and will be donating the shoes to a very needy person.

    • James G

      Date: 03/06/2024

      Bait and switch fraud.
      A product on their website was listed as in stock for $39.99 (which is a typical normal price, not a sales price or a mistake). I ordered 2. The next business day they cancelled the order claiming to be out of stock. 2 days later the product was in stock again, but now for $56.99. They refused to honor the order I had already placed for this. I doubt very seriously it ever went out of stock, I think they just decided they wanted to gouge customers for an extra 30% and didn't want to honor their previously sold items.

    • Christopher G

      Date: 01/30/2024

      Web site is trash. I tried changing my address, and thought it worked. For years my stuff was sent to the correct address, but then it wasn't, and they basically said too bad.

    • Cheryl J

      Date: 11/28/2023

      False advertising on Black Friday
      Game table was advertised as 50% off Door Buster. $999 ********* 84" 3-in-1 game table for $499. I was the first person in the door on Black Friday at 5am only to find out the game table was already sold out. There was nothing in stock, 0 available! Store manager refused to sell me the display model for the advertised price too. So actually the store did have the 1 display, but refused to sell that one for the door buster advertised price. The following day on Saturday two more game tables arrived in the store now only 25% off at $799.
      I wasted my time on Black Friday morning with this store. No Black Friday deals for me, only a big BUST.
      Filed a complaint with their customer care department, but have not received an answer or even a call back as request to tell me the game table is back in stock.

    • Jenny O

      Date: 11/03/2023

      I went to buy a pair of tennishoes there and I wear a wide width. They have very little wide width shoes for women and the employees there didn't even offer to measure for size or letter width. They didn't even help find any pair at all...they pointed to a section and told me to find them myself. I left. I found a pair on line and the computer said they have them in stock but it turned out they didn't and cancelled my order without talking to me. I used gift cards to buy the shoes and the balance has not been returned yet. I called today and they said it could take a week for them to return the balance to the cards. I have no extra cash to buy shoes hence the gift cards and I needed them for a all day volleyball tournament on the 4th of November. The store sucked all around and my family will never shop their again..ever.

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