Reviews

Review Details

• Review fromRadley H

  Date: 09/11/2023

  5 stars
  Just received the set of Universal Handcuff Keys. I first discovered them on ***** TERRIFIC item, both for ***'s and those of us traveling ANYWHERE overseas! Gonna order 2 more in just a minute... you guys are the best, These items are surely saving lives! Thanks again!

• Review fromAmanda B

  Date: 09/07/2023

  5 stars
  I cant thank you enough for the fantastic service! My boss and I had a bet that your first delivery would be received before we had a return phone call from our ********** supplier. In fact now we have had both of your deliveries and still awaiting a phone call follow up on the Australian order we placed over a months ago. What a relief we found you!!

• Review fromNiel M

  Date: 08/31/2023

  5 stars
  hi, thank you for helping with the 2nd try shipping.. The first try, it didn't make it, this is USP problem, not ******. But 2nd time went well and thank you for this help. I will keep Larson in high regards and purchase again when I need. Niel MaxxTechSystems

• Review fromChris W

  Date: 08/31/2023

  5 stars
  ***,We used the light on EOD calls and it worked so well we left ours for our follow on team. Best case senario we could get a light to shoot videos with and then return it to you at our expense. Thanks for the rapid response.************

• Review fromPeter B

  Date: 08/23/2023

  5 stars
  Easy to purchase, and the video of my product was helpful.

• Review fromRoger M

  Date: 08/15/2023

  1 star
  I purchase Buck boost unit with no cord do to the lack of help from your company I guess customer service is something they dont know how to do I have never work with a company that has no respect for their customer , they spent a lot more money on all the phone call and email I sent there company, they could have save a lot of money if had someone that could use the telephone,I just had to cancel this order, The lack of there personal knowledge of there product, because what I was told was not true, I could have save a lot of time and BS if only you had a sales person that new what they sell and help your customer order the right products, I am most disappointing with you ,********************* did a poor job you couldnt even help a customer with a few question but you did say someone would call the next day which was a lie.Even after finding what I was told was a lie I tried to cancel it again and again I called 4 or 5 time and then I was told to send an email again, then I received more email telling me it was shipping on the 15th today received a receipt showing a refund $447.43 but they charge me $639.00 I am luck i charge it and my credit card is going to give me a full refund and charge them back,I now see why the company only has a one star rating and and a rating F I can say Larson Electronics company need to take a new look how to help there customer .I am Very unhappy customer and I will let the ****** know what kind of company you are and I am going to post about what I had to go through and dealing with a third world company. I am sure there will not read this because you dont care

• Review fromMark M

  Date: 08/11/2023

  1 star
  Terrible customer service . I ordered magnetic tow lights and when they arrived, they didnt work. Had Napa check them and every wire was wired wrong. Let them know and they were very rude and told me they havent had a complaint in 7 years.

• Review fromNone B

  Date: 06/20/2023

  1 star
  I ordered cam locks for my place of business. I paid $1,500 to expedite shipping. Well that date came and went. I called numerous times and just got put on hold and then the person would give me some bull c*** I have sent numerous emails and get nothing in return. I just called again and I was told they still don't have a shipping date yet!!!!! This is so unacceptable and unprofessional. And customer service is like calling a room full of children that put you on hold and ask their parents what to say. Complete joke!!
  

  Larson Electronics LLC

  Date: 06/21/2023

  Thank you for sharing your feedback with us through the Better Business Bureau. We understand your concerns regarding your cam locks order and your experience with our customer service, and we apologize for any inconvenience caused.We acknowledge that there was a delay in the initial delivery timeline and that you had difficulty obtaining further information about your order. We take clear and timely communication seriously, especially when it comes to our clients' orders. Your feedback is essential to our service improvement process, and we are using it to enhance our service.We are prioritizing your case for immediate review to determine and address the reasons for the shipment delay of your order as quickly and efficiently as possible. Although we do not have your order details from this platform, we encourage you to contact us directly with your order number, so we can expedite the process. Our **************** Manager will provide you with a prompt update on the status of your order once we have your order information.Thank you once again for your feedback. We are committed to resolving this situation to your satisfaction as quickly as possible. Please feel free to contact us directly if you have any further questions or concerns.

• Review fromDariusz W

  Date: 04/29/2023

  1 star
  First, I called your customer service to verify dimensions and fitment of the item. **************** provided me with the wrong information. The part is too small (after being reassured by customer service it is the largest you offer, which it is not as I discovered after more research), and the part fitment is inaccurate. I was told the part will come with the rubber stoppers and it will hang over the cab. The part I received is angled the opposite way and hangs over the bed of the truck. Next, after realizing the size is inaccurate, I immediately called again requesting to cancel my order. I also sent an e-mail to sales to cancel the order. I heard nothing back, and customer service told me "your request has been expedited to our team". I heard nothing back, so I called again before end-of-day to verify it has been canceled and wouldn't be shipped. I was given the same run around. I even requested to speak to a supervisor, which I was then sent to voicemail and left a voicemail. To no surprise, I got a notification that the part was shipped. It arrived and I opened the package. That's when I saw that the part isn't even the right part, and it hangs over the bed instead of the cab.This is absolutely the WORST customer service, I have EVER experienced. A complete sham of incompetence.
  

  Larson Electronics LLC

  Date: 05/10/2023

  Firstly, I would like to express my sincere appreciation for your detailed feedback. We deeply value your business, and your satisfaction is paramount to us. I understand the difficulties you encountered with your recent order and the communication issues you experienced with our customer service team.Your experience does not indicate the service we strive to provide, and we take your comments very seriously. We understand how crucial correct information and prompt communication are, especially regarding order cancellation requests.I assure you that your experience is being used to improve our services. We will review our procedures for providing accurate product information and handling cancellation requests. We'll also look closer at our voicemail response times to ensure that all customer concerns are addressed promptly.Moreover, I understand your dissatisfaction with the product you received. I want to address your concerns about the part not fitting as expected and not coming with the rubber stoppers. I encourage you to contact our technical support team, who can guide product usage or alternative solutions that *** help with the situation.Your feedback is incredibly valuable as it helps us identify improvement areas. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future.

• Review fromGarrett

  Date: 03/22/2023

  1 star
  Ordered strobe light and F150 mount. Confirmed compatibility in writing before purchase. Larson sent the wrong parts. Advised Larson and got the run around. Finally shipped the gear back. Larson charged me a $300 restocking fee for their error. More run around and no response to phone calls, emails and web contact. Larson is bad news. Filing a dispute with my credit card.
  

  Larson Electronics LLC

  Date: 03/23/2023

  Dear valued customer,We apologize for any inconvenience you *** have experienced with your recent strobe light and F150 mount purchase. We want to address your concerns regarding the compatibility of the parts and the restocking fee.We understand that you confirmed compatibility in writing before your purchase, and we regret any miscommunication or confusion that *** have occurred. However, we want to clarify that we sent you a Return Goods Authorization (RGA) to return the parts.Regarding the F150 mount, we understand that you purchased a smaller plate that would not fit the strobe light, as explained during the order process. We regret any confusion or miscommunication that *** have occurred during the ordering process. We will work to ensure that our representatives are equipped with the knowledge and tools to provide accurate and helpful support to our customers.Regarding the lack of response to your phone calls, emails, and web contact, we apologize for any lack of communication or support. We strive to provide excellent customer service and will work to ensure that our representatives are responsive and helpful to our customers.Thank you for bringing this matter to our attention, and we would like to offer our assistance in resolving any outstanding issues you *** have. Can you please provide us with your order number and contact information so that we can investigate further and work toward a resolution?

  Garrett

  Date: 03/24/2023

  Order Number **** ****@gmail.com ****  I never received an RGA. I saved every Larson email.
  The link above to post a comment or reply to the business leads to an inactive page. This doesn't feel right