Reviews

Review Details

• Review fromDale J

  Date: 02/01/2023

  1 star

  Dale J

  Date: 02/01/2023

  Boy, I should have looked at these complaints before ordering. I ordered a buck-boost transformer online. Received transformer and had questions about the size of the wires on the output side. I was concerned about the load I had which was 60amps and the transformer label stated 62 amps. The wires may have been 12ga stranded.I placed numerous phone calls (no answer) and sent numerous emails with questions (no response) So I sent it back. They will not credit my credit card account due to "Terms and conditions"Come on really!!
  

  Larson Electronics LLC

  Date: 02/17/2023

  I apologize for any inconvenience you may have experienced regarding your recent purchase of a buck-boost transformer from our company. It's our goal to provide quality products and exceptional customer service to all our customers, and we are sorry to hear that your experience did not meet your expectations.We understand your frustration regarding the size of the wires on the output side of the transformer and the unanswered calls and emails. We take your concerns seriously and would like to offer our assistance in resolving this matter. Please provide us with your order number and contact information so we can investigate further and provide you with a timely resolution.Regarding the credit card refund, our Terms and Conditions state that refunds are subject to approval and are only issued for eligible returns. Once we receive the returned product, we will thoroughly inspect it to ensure that it meets our return criteria. If it does, we will process your refund promptly. We appreciate your understanding in this matter.Again, we apologize for any inconvenience caused, and we hope to have the opportunity to make things right. Please do not hesitate to contact us if you have further questions or concerns.

• Review frompeter t

  Date: 01/12/2023

  1 star

  peter t

  Date: 01/12/2023

  DO NOT BUY FROM LARSON ELECTRONICS!!Purchased multiple mast's both manual and electric. Out of the 12 mast's ordered not to mention the long lead time and no real idea of when the products would be delivered, out of the 5 masts I have fielded 1 broke the first time we used it the second didn't work out of the box and 2 more failed upon delivery to the customers site.Customer service is not existent, they refuse to stand behind their products and have attempted to charge me for the parts for all the repairs stating it was our misuse.Do yourself a favor purchase somewhere else there is a reason Larson's is "cheap"
  

  Larson Electronics LLC

  Date: 02/17/2023

  Dear valued customer,We are sorry to hear about your experience with our company and the issues you have encountered with the masts you ordered. At Larson Electronics, we take pride in providing high-quality products and exceptional customer service, and we regret that we did not meet your expectations.We want to investigate this issue further to determine what went wrong and resolve this matter to your satisfaction. Can you please provide us with your order number and contact information so that we can look into this issue and work toward a resolution?Regarding the lead time, we do our best to provide accurate delivery estimates to our customers. However, there may be instances where circumstances beyond our control can cause delays. We apologize for any inconvenience this may have caused.Regarding the broken masts, we take all product defects seriously and want to ensure that any necessary repairs or replacements are made. Please let us know the details of the issue and any relevant information, such as pictures so that we can work towards a solution.We apologize if you felt that our customer service was lacking. We strive to provide the best possible customer service experience, and we regret that we failed to meet your expectations. We would like to have the opportunity to work with you to resolve this issue and regain your trust in our company.Thank you for bringing this matter to our attention. Please do not hesitate to contact us if you have further questions or concerns.

• Review fromCrozier M

  Date: 09/01/2022

  1 star

  Crozier M

  Date: 09/01/2022

  Ordered and paid for a spotlight in May, after a month with no contact from the company I emailed them. They said the spotlight was out of stock but they could send me a similar one. Then they charged me for it, after emailing them I was refunded for the second charge but not the first and have not heard anything back.
  

  Larson Electronics LLC

  Date: 02/17/2023

  Dear valued customer,We apologize for the delay in fulfilling your order and any confusion or inconvenience it may have caused. Our company strives to provide quality products and timely customer service, and we regret that we failed to meet your expectations in this instance.We understand that you ordered a spotlight in May, and we apologize for the delay in contacting you to notify you that it was out of stock. We are also sorry to hear that you were charged twice for the order and that you did not receive a response to your follow-up emails. We want to make this right and resolve the issue to your satisfaction.Can you please provide us with your order number and contact information to assist you better? This will allow us to investigate the matter and work towards a solution. We will ensure that you receive a refund for any charges made in error, and we will do our best to provide an update on the status of your order.We appreciate your patience and understanding and want to assure you that we take all customer concerns seriously. Our goal is to provide the best possible customer service experience, and we would like to work with you to make things right.Thank you for bringing this matter to our attention, and we look forward to hearing from you soon.

• Review fromJ. P.

  Date: 08/05/2022

  1 star

  J. P.

  Date: 08/05/2022

  CAREFUL. This company falsely advertises. I purchased an HID remote controlled spotlight off their website for over $800. When the item was delivered, I immediately noticed it was an LED spotlight. I solely went with Larson instead of GOlight for the HID model. I could have saved hundreds of dollars going with more reputable company(GOLIGHT). I reached out to Larson Electronics, and they tried spinning it saying I was unhappy with the item I purchased. I specifically told them I ordered an HID model, and they just say that the item was discontinued. That's fine, but you need to pull the discontinued item off your website. Due to the false advertising, I told them they need to pay for the shipping to return the item as it is their fault, they just said no you pay and I haven't heard from them since.
  

  Larson Electronics LLC

  Date: 02/24/2023

  Dear valued customer,We are sorry to hear about your negative experience with our company and the misrepresentation of the product you received. At Larson Electronics, we strive to provide accurate product descriptions and high-quality products, and we apologize for any miscommunication or confusion that *** have occurred in this instance.Regarding the incorrect product you received, we understand your frustration and would like to work with you to find a solution. We apologize for any inconvenience you *** have experienced and would like to offer our assistance in resolving this issue. Can you please provide us with your order number and contact information so that we can investigate further and work toward a resolution?Regarding the shipping costs, we apologize if there was any confusion regarding who was responsible for the return shipping costs. Our goal is to provide excellent customer service, and we will work to ensure that our policies and procedures are clear and transparent.Thank you for bringing this matter to our attention, and we apologize for any frustration or inconvenience you *** have experienced. We value your business and would like the opportunity to make things right.

  J. P.

  Date: 02/28/2023

  *************** to an email received from the business in order to look into the matter. This is regarding order# ****** ordered on June 22, 2022. I would love to hear from you on how to resolve this situation. Thank you.