Reviews
This profile includes reviews for First National Bank Texas's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 39 Customer Reviews
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Review fromArrianna J
Date: 06/17/2025
1 starBank in sketchy area , sketchy employees , I just opened an acct , just received my card and somehow my BRAND New debit card was compromised and my funds were spent for my rent , investigation lady said oh well the investigation end date is 07/20/25 meaning the money in my account for rent that was stolen I will not have ultimately leading to eviction. Fees , etc . No compassio. At all no starsReview fromKirk R
Date: 05/19/2025
1 starAt first they were really good to me BUT an unauthorized transaction was done to my account and they wouldnt help me as far as getting my funds back because it was dont through a card which I had terminated or so I thought it was. Total s**** up on their part and they wont even fix the damage thats been done.Review fromAmanda A
Date: 12/11/2024
1 starAmanda A
Date: 12/11/2024
This bank is horrible I had to file a police report and they stole money. I am seeking an attorney at present to sue them. This place should be closed do not put money in this bank they will steal. Very convenient all the workers have been replaced and they are ethical.
First National Bank Texas
Date: 12/19/2024
A review of our records indicates that we have formally addressed submissions of your stated concerns directly in writing on two (2)prior occasions. If you would like a copy of the referenced correspondence, please contact **************** during business hours at ************* to make a request.Review fromJohn B
Date: 08/29/2024
1 starJohn B
Date: 08/29/2024
I'm seeking Legal assistance as I do believe that I'm being discriminated against I have been with this bank almost a three years and in the past I actually went into a bank and sat down with someone who helped me secure my account as my ex wife was accessing my funds. I then placed a hold on my account for six months due to travel but I've long since returned and I was involved in a car accident resulting in my legs being amputated and banking with this bank has been a nightmare. I ordered a debit card and one of the roommates I suspect ordered a card overheard me on the phone and they depleted my funds. Long story short I made a police report and filed a claim and these ungodly unprofessional people are holding my funds to the point I can't even get a current balance reading. The hold should have been removed months ago ive changed my account password and everything and I'm being made to identify myself with every call. Which is protocol I get that my problem lies with me informing you that I have been in a car accident and your supervisor responded by shutting off my new card I never used and demanding my prescence. This is clearly discrimination and I am planning to sue those I contacted about this. This serves as your demand letter for the account belonging to John Bishop to be restored to its original formality at once and without delay and return my funds at once this is not proper policy or within your power to make any decisions based on your personal opinion. I have identified myself in full and you are violating my rights and if my demand is not met immediately you will be hearing from my attorney.First National Bank Texas
Date: 09/17/2024
Our attempts to reach you directly have been unsuccessful. For security reasons, we request that you please visit your nearest banking center with your valid State or Government issued Photo ID so that we may fully assist you with your concerns.Review fromChristopher R
Date: 06/27/2024
1 starChristopher R
Date: 06/27/2024
I had to close an account for my brother when he died. They sent a cashiers check via certified mail. **** could not deliver the mail related to some Postal error (they got their own 1 star review). Anywho, the letter went back and forth from ****** to ******* and back again on local tour for about 60 days. In the meantime i had to wait for them to reissue another cashiers check. 90 days. So when that occurred I asked for another check, since I had never received the last one. The *************** process has me filling out a form to be notarized at my expense ($10) to say that I lost or had the check stolen....when I never saw it or even know that they sent the check. I never touched it.First National Bank Texas
Date: 07/08/2024
As we will require more details concerning the Accountholder in order to further assist, which cannot be provided here, we ask that you please reach out to us at ************ during business hours at your earliest opportunity to provide the specific customer information needed in order to reach a resolution for this matter. Thank you.Review fromChristopher M
Date: 06/25/2024
1 starChristopher M
Date: 06/25/2024
Im making this complaint as I have been on hold for over 2 hrs and the machine was telling me I will be with someone in less than 5 minutes. I had fraudulent charges back on 6/10/24 and here we are now with no money. It was my sons birthday and I still have yet to buy him a gift because this bank cant get their fraud department together *** never had to wait 2 weeks for a fraudulent charge to be investigated and when I spoke with someone yesterday on 6/24 I was told they would provide a provisional credit and that was not done. This is ruining me and setting me behind on my bills and keeping food out of my kids mouths. I got this bank for convenience of being close to me but all they have done is set me behind on my bills and I bet they wont even credit back my account. DO NOT BANK HERE.First National Bank Texas
Date: 07/02/2024
Upon receipt of your submission, we engaged the appropriate party within our Disputes Investigation team to reach out to you directly by phone to discuss any concerns and have ensured that successful contact was made.Review fromPaula R
Date: 05/30/2024
1 starPaula R
Date: 05/30/2024
This bank is a rip off. They just told me that because I had my account under 90 days that in order to cancel them I had to pay a $25 fee in order to get rid of them. I would not recommend them to anyone. Plus the employees were dancing and playing loud music in their branch in ******* in ******** and were so unprofessional. Truly ghetto business all the way around. DONOT USE THIS BANK.First National Bank Texas
Date: 06/04/2024
Upon our receipt, the appropriate Branch Manager reached out to you directly and you have also spoken in person as of May 31st and the matter was resolved satisfactorily.Review fromAnDrea L
Date: 03/27/2024
1 starAnDrea L
Date: 03/27/2024
I deposited more money in my account today and then went to use my card...it was declined. I already had money in the account so I was wondering why I wasn't working. I call customer service and they told me the **** card system is down so I can't use the card unless I manually put in the numbers. Wtf!!! They didn't know when it will be fixed and told me to "just keep trying". Like I am going to keep being embarrassed and frustrated being they do not know what they are doing. I will be closing my account and banking elsewhere very soon! I advise anyone not to bank with these idiots!!First National Bank Texas
Date: 04/05/2024
Upon our receipt of this submission, a Customer Relations Assistant Manager attempted to reach you by phone but has been unsuccessful and left a voicemail. So that we may further assist you with this matter, we ask that you please contact us utilizing the information on the voicemail left for you. You may also contact us via Customer Support at ************, visit any banking center location or submit a service request message via Digital Banking.Review fromJames B
Date: 03/09/2024
1 starJames B
Date: 03/09/2024
Terrible bank. thanks *** been a member for almost a year get ready stop . Definitely going to find a new one as soon as I have a day off.First National Bank Texas
Date: 03/19/2024
Upon receipt of your submission, we engaged the appropriate party to reach out to you directly by phone to discuss any concerns and have ensured that successful contact was made.Review fromMichael P
Date: 02/15/2024
5 starsMichael P
Date: 02/15/2024
I'm a Senior Citizen and am extremely happy with First National Bank Texas. Here in *********** ******** they bought out three old *********** locations in three ******* stores, and I hope they are successful, remain here, and continue to do business in ***********.I'm old school and all I use is the online website to check daily for fraudulent transactions and my balance. It works beautifully and has never been down or malfunctioning like most of the other banks systems do. I never have had a problem with their debit card not working or being declined even though I have money in my account. They also let me have my Social Security check a day or two before I'm supposed to get it.I pay bills the old fashioned way with cash, paper check or debit card, and prefer to use the old school ***** telephone method of payment. In the last six months I've been notified twice of my information being taken in online data breaches, 23andme DNA testing website and *************** cable company. Nine months ago some ******** billing company mailed me a letter with the *********** that my ******** number and other information had been compromised. Something like several years ago my former employer notified me as well that my information had been breached. Then back in 2020 someone used my name, date of birth, and Social Security number to steal $10,000 of pandemic unemployment funds from the State of ******* This was all done online without anyone going into the unemployment office and showing their ID to get unemployment benefits.After going through all the trouble I've been through with police reports, bank fraud, IRS Identity theft complaints, having to get ***** Systems to remove bank fraud reports under my name, I'm done with doing anything online again, unless it's a dire emergency or absolutely no other way to deal with it. If I get a paper check I'm going to take it to the branch and deposit it in person, and in no way use my smartphone to mobile deposit it.First National Bank Texas
Date: 02/20/2024
Thank you for taking the time to leave a comment concerning your positive experience with us and to provide feedback on potential future locations and longevity. Our customers financial security is of the upmost importance to us. We appreciate your customer relationship with our Bank and look forward to continuing to serve your future banking needs.
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