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Business Profile

Bank

International Bank of Commerce

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for International Bank of Commerce's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 26 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 11, 2024 the death of my father in law occurred. On June 26th, 2024. I reached out to his bank to close his account and was told to email the following documents. I sent the email below on 6/27/24. We have yet to received the funds or have the account closed despite multiple follows made to the bank. We are requesting the account be closed and the remainder of the balance be sent as noted in the affidavit and discussed on the phone on 6/26/24. Sent to ***** ****** c/o IBC bank on 6/27/24 at 6:35 p.m.I spoke to someone from your team on Wednesday and asked that I provide the attached documentation to you so that Mr. ********* account can be closed. Please let me know what additional information you need from us. Attached: 1. Copy of Death Certificate 2. Copy of ID for Legal next of kin - **** ***** 3. Letter of Intent 4. Small Claims Affidavit form. We would appreciate acknowledgement that you have received this information and next steps in the process. Sincerely, Family of ****** *******

      Business Response

      Date: 03/05/2025

      Please see attached response.

      Customer Answer

      Date: 04/22/2025

      Complaint: 22921837

      I am rejecting this response because:

      I reject and disagree with the change in terms that IBC Bank gave in regards to the documents needed to close out account of deceased account holder - ****** *******. 

      When I contacted the bank on 6/26/24, I was told to submit the following documents (below) on 6/27/24. I reached out over and over again as documented previously and never heard anything. Now I am being told to submit different documents - so I would ask that they would honor what was specifically told to me on 6/26/24 and provided on 6/27/24. If I was told incorrectly - that should not be my burden and the bank should honor what they explicitly stated on 6/26/24. 

       



      Regards,

      ******* *****

    • Initial Complaint

      Date:01/31/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was in the bank in September of 2024 to sign all of the documentation required for the release of the *** accounts that are payable to me. I have been trying to get these accounts paid to me since 2017, to no avail. I left an original copy of the death certificate and all other contact information. I was told this could take up to 8 weeks. 8 weeks have come and gone, and I have contacted the bank via phone, email, and fax but have not received a response. It is now almost February and I am planning on filing suit to get this taken care of.

      Business Response

      Date: 02/21/2025

      Attached please find IBC's response.

      Thank you

    • Initial Complaint

      Date:01/28/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my frustration and disappointment regarding the recent handling of my accounts. I had an inactive account that was still connected to services, and I noticed an attempt to draft from this account. However, I was not notified that my account was being closed, nor was I informed about a force pay debit from your fees. This action was applied to my savings account, which holds close to six ********** a loyal customer, I am deeply concerned about how this situation has been handled. Allowing fees to jeopardize our longstanding business relationship is unacceptable. Despite reaching out to my local branch, I have not received a resolution. I was told I would receive a callback, but none has occurred.I am requesting that the fees in question be reversed and credited back to my account immediately. If this matter is not rectified, I will have no choice but to reconsider my relationship with IBC Bank and move my funds elsewhere.I trust that someone will take this matter seriously and address it promptly. Please let me know the next steps and when I can expect a resolution.

      Business Response

      Date: 02/19/2025

      Attached please find ***'s response.

    • Initial Complaint

      Date:12/11/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had several transactions totaling 50k + into this bank and they can't explain where the funds are. I have asked for the bank to do a search to see where the money is and they have not done an investigation after I asked for help. They sent me bank statements that do not add up I am asking for resolution so I can get my money an avoid filing a lawsuit.

      Business Response

      Date: 01/13/2025

      Attached please find ***'s response.

    • Initial Complaint

      Date:11/25/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contacted International Bank of Commerce ************ need my papers for the Account already setup by ************************* Homes **************************************** Email ********************* could be a *************** Account, Checking and Saving Account, Certificate of Deposit Accounts, Need my ATM Cards, Credit Cards, monthly Statements papers were never sent ****************************************** Unit 405 is the Address and $30,000 resolved amount for not having it in ***** A ***** name.

      Business Response

      Date: 12/05/2024

      We have conducted a search for the stated business account and we have no record of any such account being opened with International Bank of Commerce. Nor do we have a record of Ms. ***** ***** opening an account with ***. Please confirm with Ms. ***** where this account was opened as we identified the stated business is located in the state ********* where Ms. ***** resides, and *** only operates branches in ***** and ******** and we do not offer remote account opening.

       

      Thank you.

    • Initial Complaint

      Date:10/08/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My accounts are with this bank. Almost every time I try to use their atm in ******* it isnt working. I have complained to the branch and to the main office but the issues continue. Today when I used the atm I was charged $200 but never received the cash. I went into the bank and told them what happened and asked for my money. They wouldnt give it to me and said I had to call the atm dispute resolution number. I did and they said they would investigate and it would take 3 business days too resolve

      Business Response

      Date: 10/15/2024

      Attached please find IBC's response.

      Thank you,

      Gracie Valadez

      Customer Answer

      Date: 10/16/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 22396151, and find that this resolution is satisfactory to me.




      Regards,



      Joel Arnold

    • Initial Complaint

      Date:09/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ****** ***** and I would like to file a complaint against international Bank if Commerce! Concerning loan number *****! I made payments on this loan to international Bank of Commerce and later the car was repossessed! On my credit it is showing that I have an open loan with this loan number ***** and that I have the vehicle that International Bank of Commerce repossessed! The original balance on this loan ***** is still the same and it is showing I have made no payments on the vehicle on the original car loan ***** while the vehicle was in my possession! The original balance is still the same and the balance has never decreased and international Bank of Commerce claims I made no payments for a car I do not have and international Bank of Commerce has sold ! The international Bank of Commerce has sold the property and I have asked what the property sold for and I have nit been given an answer from International Bank of Commerce!This concerns me and I request an investigation in this matter! I have receipts of my payments and the notice of sell of property from International Bank of Commerce from ***** **** VP! This is affecting my credit ! I would like credit for my payments and know what the property sold for! I cant be paying in a car for 3 years and I still owe the original balance on the car loan ! This is very concerning to me!

      Business Response

      Date: 10/02/2024

      Attached please find IBC's response.

       

      Thank you

    • Initial Complaint

      Date:08/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April ******* I went to this bank to deposit $2000.00 in cash on an account I open with them online. I added my fianc to the account. The tellers name *******. Now it August 1, ***************************************************************************************************** my name. We have been trying to find answers to what happen to our $2000.00. My husband talked to the Manager named ******* she stated could not help him, that I would have to come in. When I came in to the branch 20 minutes before they close ******* said they had an emergency and they had to close the branch early. To my option theres something wrong with this bank and suspect fraud. Please help me get my money back.

      Business Response

      Date: 09/06/2024

      We have been unable to locate any account under Ms. ******* ********* name. If she can please provide her address and the branch she visited. 

    • Initial Complaint

      Date:07/22/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called this bank in the past to notify them of mail being delivered to MY address for people who DO NOT live here. They stated they would fix this issue. I have refused all mail and I just got more confidential letters for these people yesterday. ******************************* OR ******************************* DO NOT live at **********************************************!!!! Any mail that comes here for these people will now go in the garbage. Please reach out to your clients and update their address for them! The envelope has ***** ******* 0713 B# ** on it. IBC Bank *********************************************. I have reported this to Texas Department of Banking and they gave me this number which if you are not a customer is so hard to get through and they have no email address. I tried reporting through their ************* with no response.

      Business Response

      Date: 08/19/2024

      Attached please find IBC's response.

      Thank you

       

      Customer Answer

      Date: 08/20/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      THANK YOU BBB AS ALWAYS!!!!!!!!


      Regards,

      *******************************

    • Initial Complaint

      Date:05/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 05/06/2024 IBC Bank charged me $35.00 NSF Fee for a Force Pay Debit I did not authorize of $36.44 that posted 05/06/2024. Uploaded is a screenshot of my online banking showing the fee, Force Pay Debit while pending & posted. I noticed the *********** Pay Debit was pending but which was an internal transfer to my other checking account. After seeing the pending transaction I deposited $105.00 into my account to ensure my accounts were not in the negative at approximately 1:00 PM on 05/05/2024 which posted 05/06/2024 and was available 05/05/2024. Without the transfer signed off per slip in Force Pay Debit By ******************************* of $36.44 and the $35.00 my account would not have been negative at all it would've been at $0.00. I transfer $26.45 into my other checking account leaving it at $0.00. I don't know why they would've done that since my other account had plenty of funds as well. IBC does not charge a fee when I do transfer in my online nor does it allow you to transfer more than is available. The only pending transactions on my account were the transfer one of which I did not authorize which caused an unnecessary ************* to be overdrawn. I was going to transfer the money back but since I was near by I deposited the cash. I have also been told by IBC that if deposit prior to 5:00 PM you would not accrue a fee. Although I did not authorize the transfer. I've gone to the branch and the associate there informed me after calling another department for help, the fee was from the Force Pay Debit I did not authorize to cover a pending transaction which was the Force Pay Debit. I advised him that didn't make sense, I did not authorize it, I deposited the $105.00 same day at 1:00PM & assumed it was a glitch with the online banking. He said he would submit a *********** have not been refunded in 5 business days. This is a bank error that they cannot explain and I have no response since my complaint of this bank error. I seek a refund of my $35.00 due this bank error.

      Business Response

      Date: 05/28/2024

      Please see attached letter for IBC's response.

      Thank you,

      ***************************

    International Bank of Commerce is NOT a BBB Accredited Business.

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