Reviews

This profile includes reviews for Mr. Cooper's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mr. Cooper has 14 locations, listed below.

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  Mr. Cooper

  800 State Highway 121 Bypass Lewisville, TX 75067

  
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  Mr. Cooper

  8950 Cypress Waters Blvd Coppell, TX 75019-4620

  
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  Mr. Cooper

  750 State Highway 121 Bypass, Suite 101 Lewisville, TX 75067

  
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  Mr. Cooper

  110 Triple Creek Drive, Suite 10 Longview, TX 75601

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  Mr. Cooper

  25500 Commercentre Dr Lake Forest, CA 92630

  

Review Details

• Review fromAmy M

  Date: 05/02/2025

  1 star

  Amy M

  Date: 05/02/2025

  **************** is very difficult to reach. The online chat option was not working and their automated phone service is the worst I have ever experienced in my life. After spending 45 minutes calling the number several times and trying different prompts, I was finally able to get an agent after selecting an option that was far from the reason I was calling. My online account was also incorrect, only showing a prior mortgage loan I had over 6 years ago, and not displaying my current mortgage loan. Once I reached an agent, the agent seemed helpful and professional. Im supposed to receive a call back once everything is cleared up with my account. I hope this ********************** can get a handle on their phone system. Ridiculous

  Mr. Cooper

  Date: 05/08/2025

  Thank you for your call and feedback. I apologize for the inconvenience you experienced while trying to reach a live agent. We recently updated our phone system to improve self-service options, and I understand it may take some time to get used to. To ensure a smoother experience, please allow the prompts to fully complete before making a selection and call from a quiet area to avoid background noise. For the best results, follow the prompts instead of saying "representative" or pressing 0.

  
  Your feedback has been sent to senior management, and we are working to make necessary improvements. We value your input and are committed to providing a better experience.
  Thank you for your patience and understanding.

• Review fromShawn S

  Date: 05/01/2025

  1 star

  Shawn S

  Date: 05/01/2025

  All these reviews are 100% right.. these are the WORST most unprofessional bunch of people i have ever had to deal with...

  Mr. Cooper

  Date: 05/08/2025

  Thank you for taking the time to share your concerns with us. I understand how frustrating this experience has been for you, and I want to assure you that we take your feedback very seriously. Its important to us that every customer feels valued and receives the highest level of service.

  
  I apologize for any unprofessional behavior you encountered. We strive to maintain a high standard of professionalism and customer care, and its clear that we fell short in your case. Your feedback will be shared with our management team to address the issues and ensure that they do not happen again.

  
  If you have any additional questions or concerns, please dont hesitate to reach out. We are here to help and want to make things right for you. Thank you for your patience and understanding.

• Review fromSandra C

  Date: 05/01/2025

  1 star

  Sandra C

  Date: 05/01/2025

  They promised the forbearance would not affect my credit report? And I just got an alert. Major derogatory! See what happens when you live in ******* and hurricane floods your house. You get screwed by mister cooper!

  Mr. Cooper

  Date: 05/07/2025

  Thank you for taking the time to speak with me. We're sorry to hear that we haven't met your expectations, and we're committed to improving our service to provide you with a better experience. We appreciate you bringing this to our attention.
  While we understand you may be disappointed with the resolution, we hope that our explanation has clarified the issue and addressed your concerns. We truly value the relationship you have maintained with us and hope to regain your confidence in the years to come.
  Thank you again for your feedback.

• Review fromDavid M

  Date: 05/01/2025

  1 star

  David M

  Date: 05/01/2025

  The worst mortgage company I have ever dealt with. Im a retired veteran and havent received my benefits yet and wanted to defer one payment they said its 100% not possible and that if I dont pay it within 30 days its getting reported to the credit bureau. Only company I have dealt with that wont defer a payment, so much for putting the customers first. I will be refinancing to get away from them, frustrated that my loan got sold to them with out me knowing in the first place. Mr. Cooper is a joke and would stay away from them at all costs.

  Mr. Cooper

  Date: 05/09/2025

  ***** - Thank you for reaching out and for your service to our country. I truly understand how frustrating and stressful this situation must be, especially during a time of transition and delayed benefits.

  
  I want to sincerely apologize that were unable to offer a deferral for your May payment without it impacting your credit. Our current policy allows for assistance starting in June through a workout option, but unfortunately, we dont have a way to skip or defer a payment without a 30-day late **** being reported.

  
  I understand this is different from your previous mortgage experience, and Im sorry we couldnt provide the flexibility you were hoping for. If you havent already, I encourage you to reach out to the VA directly, as they may have resources or support available for veterans in situations like yours.

  
  We value your feedback and are truly sorry weve fallen short of your expectations. If theres anything else we can do to support you, please dont hesitate to let us know.

• Review fromMark Z

  Date: 04/29/2025

  1 star
  When I called (3 different Mr. Cooper customer service numbers) I was forced to listen to 15 min of menu options irrelevent to me. When the robot does not understand me, 3 times it says "Thank you" and then hangs up.

• Review fromDavid M

  Date: 04/29/2025

  1 star
  Repeatedly tried to charge us $851 for not having proof of insurance DESPITE having uploaded it in 3 separate occasions AND talking with them on the phone multiple times. They are the worst I've ever encountered in my life.

• Review fromJonathan S

  Date: 04/29/2025

  1 star
  I waived the escrow. They have all the paperwork, They told me they removed it and they constantly put it back on. This has happened 3 or 4 times since December and it is not even May. They have wasted my time and energy. The representatives, even the supervisors (especially a supervisor) have lied to me. They don't call me back. Lets hope the lady I just talked to keeps her promise.

• Review fromQuentin A

  Date: 04/29/2025

  1 star
  Cant get ahold of anyone ever. Worst mortgage company ever.

• Review fromEion P

  Date: 04/28/2025

  1 star
  Deserves negative stars. No phone number to anyone but customer service and they cant help with anything. But say to email the department you are trying to contact. And that department doesnt reply to emails. I have multiple emails to them with no response Not a lender I would recommend

• Review fromMarco R

  Date: 04/26/2025

  1 star
  In contrast, I encountered significant challenges with this company. I had unpaid property taxes that were not being managed properly. I filed a case in November 2024, and as of the end of April, the company has not resolved the issue. They had promised to take action from then on. Unfortunately, the expedite department has not paid the taxes, and a debt collection agency has contacted me. We now owe $577 in interest penalties on top of the $5,775 in unpaid taxes.