Reviews

This profile includes reviews for Mr. Cooper's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mr. Cooper has 14 locations, listed below.

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  Mr. Cooper

  800 State Highway 121 Bypass Lewisville, TX 75067

  
• 

  Mr. Cooper

  8950 Cypress Waters Blvd Coppell, TX 75019-4620

  
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  Mr. Cooper

  750 State Highway 121 Bypass, Suite 101 Lewisville, TX 75067

  
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  Nationstar Mortgage, LLC

  38777 Six Mile Road, Suite 114 Livonia, MI 48152

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  Mr. Cooper

  4425 Ponce De Leon Blvd Fl 5 Coral Gables, FL 33146

  

Review Details

• Review fromAnnette W

  Date: 04/25/2025

  1 star
  ******** customer service.. cannot get through to agent . Chat is a joke too.

• Review fromAnissah T

  Date: 04/22/2025

  1 star
  I am extremely disappointed with the service Ive received from Mr. Cooper. The customer service has been consistently unhelpful and unresponsive, and its clear that the company does not prioritize the needs or concerns of its customers. I expected a higher standard of support and communication from a mortgage company, and unfortunately, Mr. Cooper has not delivered.

• Review frommatthew d

  Date: 04/22/2025

  1 star
  This company is the third mortgage company I've worked with. They are quick to fine you and add penalties even when you call them and let them know you need to change payment methods prior to payment date. They give you different information when you speak to different people and back track when you call them out on it. Also after I paid my loan off they took their time returning my excess money to me and could not speak to an exact date of when it would be returned going past the original deadline they gave me.They also spam call your phone trying to get you to draw off your equity in your property at least on a weekly basis even after you ask them to stop. I am so glad I'm done with them.

• Review fromMelissa G

  Date: 04/21/2025

  1 star
  Worst experience ever. I cant get in touch with a live person at all and the ** system cant solve my problem. Nightmare

• Review fromJames W

  Date: 04/21/2025

  1 star
  Charges $150 to send somebody out to take pictures and intimidate you every chance they get they have sent somebody within six days of a person being here the last time then they charged (Lawyer) fees on top of that every month they do not care if youre behind or youre having trouble they add every fee they possibly can And transfer the loan to and from different people all the time without even notifying you horrible mortgage company that does not care about the customers. They dont even pretend to care about you when youre on the phone with them.

• Review fromJC C

  Date: 04/20/2025

  1 star
  Terrible experience. This organization misclassifies principal payments as regular monthly payments, resulting in inaccurate account balances and transaction histories. Despite multiple attempts to clarify and resolve the issue, I was told, theres nothing we can do, even though they admitted they have accurate transaction recordsthey just cant reflect them in the account. After making principal payments, my balance increased, and their only response was, dont worry, its accurate, with no supporting evidence.Ive followed up multiple times with no response. This is just one example of the gross incompetence and lack of accountability Ive experienced. For a financial institution, this level of service is absolutely inexcusable.

• Review fromCharlene T

  Date: 04/19/2025

  1 star
  Very poor servicing. They paid the wrong amount on my homeowners insurance leaving a very small balance. This lead to hours of phone calls, multiple letters from me.cooper threatening the purchase insurance themselves at a higher premium, letters from insurance company warning of cancellation, and mass confusion. One letter stated that the insurance they purchased had been canceled and when I called they said they never purchased another policy. It is their responsibility to pay premiums out of escrow and they should have taken care of it, not me. It is hopefully resolved now but I cannot get back the hours of time. My homeowner insurance provider ***************** has been awesome at helping me deal with Mr. Coopers ineptness.

• Review fromJoshua C

  Date: 04/19/2025

  1 star
  I would give you a 0 if i could you refuse my payment blame my bank ( not true ) then proceed to give me 200 dollars of late charges

• Review fromSean M

  Date: 04/18/2025

  1 star
  They make it extremely difficult to drop private morgate insurance. Over the course of a little over a month they had me fill out MANY forms, talk to MANY people (who apparently don't communicate as none of them know of any of the information already provided). Then, after jumping through all of their hoops, and also PAYING FOR A BROKER PRICE OPPINON WITH MY OWN MONEY. They decided that they didn't want to hire someone to come out and look at even though I insisted they do. I'M the one paying for it. This should not be their decision. I would recommend anyone looking into buying a house to absolutely avoid mr *********************** In addition their rates are always the highest when shopping around

• Review fromSaundra W

  Date: 04/17/2025

  5 stars
  Mortgage sold to Mr ********************** only had a couple payments left. Made the payments had a escrow account money returned exactly when they said. Paid off loan with a cashier's check no issue with that waiting on the conveyance paper did talk to a c.s.r. waited about 2 minutes I received good service