We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Companies

American Income Life Insurance Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for American Income Life Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

American Income Life Insurance Company has 307 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.4

    Average of 803 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Tim B

      Date: 07/15/2022

      Tim B

      Date: 07/15/2022

      They call and call and call pretty much harass you nonstop. They tell you they need to meet in person or over video conference to go over existing plans saying they cannot do it over a call all because they want to sell you more. They tell you your backup beneficiary must be over 18 so you can't list your kids as beneficiaries without lengthy court issues for them. Then they call and harass the beneficiaries nonstop. Multiple calls every day say they need to meet in person. So they get ahold of your backup beneficiaries and harass them to buy insurance. Came liking everything we have with them and blocking their numbers on all phones. They are a horrible untrustworthy company.

      American Income Life Insurance Company

      Date: 07/18/2022

      ***, we're sorry to learn of your experience with AIL and invite you to send us an email to ***********@ailife.com with your name and more agency location details so that we can look into this situation. The experience you described is unacceptable and not indicative of the way we do business at AIL but need more details from you in order to investigate your experience. We look forward to hearing back from you soon.

    • Stanley M

      Date: 07/13/2022

      Stanley M

      Date: 07/13/2022

      I called about my deceased uncle policy back in April 22. Sent in death certificate and they got all the information that my mother is the beneficiary. First time we call it was in audit. The second time she talk with someone the auditor passed away, and another auditor was hired and it was still being processed. The third time it's been sent out expect it in 4 -6 weeks really. So I call the agency that wrote the policy and they contacted them supervisor was given my contact number to call me. Well, if she doesn't receive a check or hear from home office soon. My nephew is an attorney and he likes cases like this. He will contact this company with a law suit.

      American Income Life Insurance Company

      Date: 07/18/2022

      ******** we're very sorry for the loss of your uncle and we send our sincere condolences to you and your family. We'd like to investigate his death claim further but need you to please email us your name, your uncle's name, the policy number, the reason for your inquiry, your phone number and the best time to call you to **@ailife.com. We'll have a supervisor contact you as soon as we've investigated why this claim hasn't been paid. We apologize for the inconvenience this has caused you and your family during this difficult time.

    • Mark S

      Date: 07/13/2022

      Mark S

      Date: 07/13/2022

      April 2020 - Responded to a "Free will" offer. Sat through phone interview with agent and his "supervisor" regarding life/burial insurance. After reviewing offer, I emailed agent and supervisor declining insurance receiving an acknowledgment and asking I pass the company's information on "to anyone looking for these offerings". Never received the complimentary "free will kit". When I contacted the agent two weeks later, I was told that the then Covid pandemic had delayed mailings and my request would be fulfilled. Sept. 28, 2020 - Again followed up on their "free will" offer asking when it would be mailed. Never heard back from agent, supervisor or the company. July 2022 - Saw this company's same advertisement on social media again and responded. Received a call from agent; Made appointment for 7/13. Now I know what to expect (high pressure sales pitch and no promised "free will") I'm well prepared for the appointment.

      American Income Life Insurance Company

      Date: 07/14/2022

      ****, we sincerely apologize that your experience with AIL was less than you expected. We're disappointed that we've lost your trust and hope that your appointment is productive. We will use this unfortunate situation to improve our process of assisting our customers and policyholders. Thank you for taking the time to let us know where improvement is needed and look forward to the opportunity to serve you again in the future.

    American Income Life Insurance Company is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.