Insurance Companies
Globe Life and Accident Insurance CompanyHeadquarters
Complaints
This profile includes complaints for Globe Life and Accident Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 192 total complaints in the last 3 years.
- 57 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
THIS IS MY COMPLANT ABOUT GLOBE LIFEACCIDENT INSURENCE COMPANY.I HAVE PAID MY PREMIUM ON DECEMBER 2 2024. THEY SAID THEY DID NOT GET IT BUT THEY TOOK IT OUT OF THE BANK.THEN ON JANUARY 2, 2025 WE MADE ANOTHER PAYMENT OF $132.49 AND THEY SAY AGAIN THEY DIDNT RECIEVE IT. THEN WE GET ANOTHER EMAIL SAYING THAT DECEMBER PAYMENT THEY SENT THE PAYMENT BACK TO THE BANK AS WE PAY ALL BILLS ON LINE.AFTER THEY SAID THEY DIDNT RECIEVE ANYTHING. WE HAVE ***** OF THIS EMAIL THAT THEY SENT AND THEY SAID THEY NEVER SENT A EMAIL WE HAVE THAT THEY ******* FAR AS THE JANUARY PAYMENT WE SENT BILL PAY FOR $132.49 ON JANUARY 2, 2025 THEY SAID THEY DID NOT GET IT.WE HAVE ***** THEY TOOK THE MONEY OUT OF THE BANK OF $132.49 THAT THEY SAID THEY NEVER GOT THIS PAYMENT.WE HAVE ***** OF EVERYTHING ABOUT OUR *********** SINCE THEY SENT THE PAYMENT BACK TO THE BANK WE HAVE BEEN TRYING TO MAKE A PAYMENT FOR DECEMBER BUT CANT THEY SAID NOW WE OWE 3 PAYMENTS NOW FOR FEBRUARY. WE SHOULDNT HAVE TO MAKE 1 PAYMENT FOR DECEMBER THEY SENT BACK.THE PAYMENT FOR FEBRUARY **** DUE TILL FEBRUARY 8, 2025. SO WHY DO THEY WANT US TO PAY FOR 3 MONTHS? WE SHOULD ONLY PAY FOR DECEMBER THE PAYMENT THEY SENT BACK WHITCH DOESNT MAKE SENCE.WE HAVE OUR GRANDSONS POLICY WITH GLOBE MADE A PAYMENT OVER THE PHONE AND WAS PAID THE NEXT DAY. WHEN I ASK WHY THAT PAYMENT WAS SO QUICKLY THEY SAID BECAUSE IT WAS A JUNVILE POLICY AND MINE WAS BECAUSE I WAS ELDERY. THAT IS UNACCEPTBLE THEY ACT THERE ARE SAYING IM OLD REALLY?SO IM SENDING YOU THE ***** SO PLEASE GET THIS MESS IRONED OUT WITH GLOBE THEY TOLD ME IF THEY DID NOT RECIEVE PAYMENT FOR DECEMBER,JANUARY,FEBRUARY THEY WILL CANCEL MY POLICY. WE ONLY OWE 1 PAYMENT FOR DECEMBER AND THAT WAS THE PAYMENT THEY SENT BACK TO THE BANK.WE CANT MAKE THAT PAYMENT BECAUSE THEY SAID IT HAS TO BE FOR 3 MONTHS.PLEASE GET THIS MESS CLEARED UP PLEASE KEEP ME POSTED ON WHAT THEY SAY AS WE HAVE SENT ***** OF EVERYTHING THANK YOU VERY MUCH MY CONTACT NUMBER IS ************
Business Response
Date: 01/29/2025
Attached is Globe Life's response.Initial Complaint
Date:01/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My niece assisted me in setting up a life insurance policy, a young lady named ***** ******, Outbound Representative, GCCS contact number ********************** contacted to me about the policy. She changed my policy and collected my payment. On 1/14/2025 I had my niece contact her for more information because I was confused as to what I was signed up and paying for, and I never received any information or policy. The young lady was very short with my niece, she refused to answer questions about the policy and stated she cant help us to call customer service and was ******* her off the phone. My niece asked her what exactly did she sign my up for, she stated you have to call customer service because I only call to take payments I don't set up policies I call and let you know your policy was approved and take payment, as my niece began to ask her more question the call with her was disconnected and we were sent to customer service. But this is the same person that contacted me about my policy, changed it and took my payment. At this point, I don't want the policy, I want a full refund of what I paid so I can take my business elsewhere, where we are treated as customers, not as if we are being a bother by requesting information to understand what it is I am signed up for and why since December I have never received a policy or policy number.Business Response
Date: 01/27/2025
Please see attached response.Customer Answer
Date: 02/03/2025
I am rejecting this response because:
My niece nor I have talked to anyone several times. I spoke to one person alone and my niece and myself spoke to someone together before my niece spoke to the young lady that was rude and rushed her off the phone. My niece receive a call but wasnt home and the gentleman stated he would call back but never did. Two more calls came in with a similar number that the gentleman called from (Im sure she can show you her phone log) but when she answered the phone hung up. So no we never spoke to anyone several times, nor have I received information about my policy. This response is the first time of me receiving a policy number or anything solid to show I actually have a policy.
Because I feel that this will be an issue with getting information whenever I call about this policy and I am extremely disappointed in how my niece and myself have been treated thus far. I want to cancel the policy and request a refund of the amount I paid this far. I have already secured another policy where information was given and everything was explained and all my questions were answered and wasnt rushed off the phone.Business Response
Date: 02/12/2025
Please see attached response.Business Response
Date: 02/13/2025
Attached is a copy of the refund check that is being sent to Mr. ******** today via regular mail.Initial Complaint
Date:01/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My problem is I want no contact from Globe Life. I am requesting this company Globe Life remove my email from their spam marketing. I am daily receiving emails from Globe Life, GlobeLife and Globe Life Alert. Just today I have received 3 , at 1:40pm, 5:11pm and yesterday at 7:24pm. I don't buy insurance from them,don't work with them and would like my email and name and any information about me deleted from their company. Please ask them to remove my email from their database. There are multiple emails daily since Dec 2024.Thank youBusiness Response
Date: 01/20/2025
See attached.Business Response
Date: 01/29/2025
Please see attached response.Initial Complaint
Date:01/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have requested to be removed from their email list multiple times. I have blocked them from my email. I have reported them as spam and the more I request to be removed or block them, the frequency of email increases. This is harassment and needs to stop.Business Response
Date: 01/17/2025
See attached.Business Response
Date: 01/23/2025
Please see the attached response.Customer Answer
Date: 01/24/2025
I have reviewed the business response and accept this resolution.Initial Complaint
Date:11/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Per telephone instructions from Globe customer service representative Hema on November 25, 2024, Globe Life was provided documentation regarding a letter dated November 17, 2024 regarding a payment recorded as returned on Policy #****R7246. According to bank records, as well as two separate conversations with representatives from *****************, all payments made through the Capital City **************** to the Globe Life Insurance *** were paid in full, none have been returned for insufficient funds, or for any other reason. The supporting documentation attached includes your letter, a copy of the bank statement from the day the payment in question was paid by the bank reflecting the available balance on the account, the payment confirmation from the ***************** ****************, as well as all payment confirmations since Globe account was opened in July of 2024. According to the representative, the online payment was returned to your office for insufficient funds on November 2, 2024. Please note the most recent payment made through the bill pay service was made on November 13, and the previous payment was paid and posted to the account on October ********* were no payments in the interim that would reflect a November 2nd payment. The representative was not able to provide relief other than the waiver of the past due premium with the amount disputed applied to the next month's bill. I would like this issue to be corrected in writing, and for any blemish to this account to be removed, especially given that the representative advised this waiver was a one-time consideration.Business Response
Date: 12/12/2024
Attached is Globe Life's response.Initial Complaint
Date:11/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid an annual premium of $105. for policy #5H82096 on 09/09/24. The money was rec'd, *********. #NB11L3CK. About $27 was applied to the policy according to the company, and the rest was distributed elsewhere for reasons unknown. I currently have a total of 5 policies with this company dating back to 2013. All 5 premiums are paid annually and are currently up to date. Never a problem with the other 4 policies, only the one (5H82096). This problem has been reoccurring for the past 3 years. Every year, including this year, I've call the company, spent hours on the phone, to wait weeks before the problem is corrected and the full amount applied to the policy. There's very little transparency or cooperation from this company. There's a lot of red tape and conflicting information from one person to the next. It appears, no one wants to take accountability right away to correct this problem, and speaking to a supervisor is next to impossible. I don't want to cancel any of my policies, but this reoccurring problem is causing me unnecessary stress and anxiety, and a permanent solution required. Please Help....Business Response
Date: 11/21/2024
Attached is Globe Life's response.Initial Complaint
Date:11/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I submitted to Globe Life a request adding my son as co-beneficiary to an existing life insurance policy approximately 2 weeks ago. On Friday October *******, I received a confirmation letter listing an unknown person on the policy. On Monday, November 4, 2024, I spoke with a Globe Life representative who at first advised me I would need to resubmit another form. When I objected to this she then said they would try to retrieve my original form and they would correct it and to call them to check the status. This is horrendous service! Globe Life should call me with the status of this. This is a life insurance policy not some routine exchange of a household item. I feel Globe Lifes carelessness is inexcusable.Business Response
Date: 11/14/2024
Attached is Globe Life's response.Initial Complaint
Date:11/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mother subscribed to $20000 globe life insurance back in August 2023. She passed away september 10th 2024. I am the beneficiary. I filed the claim and provided to globe life insurance all the documents they need such as death certificate, medical record, authorisation of release information. Since september 10th till now my mom still at the morgue. I am waiting for globe life insurance to pay my the money in order to do my mom funeral but they keep bouncing me around. I been calling them every day. Globe life insurance is not a good company. Do never subscribed with them. I keep Calling every day to check the status of the claim but they keep saying they are doing a review. Please to intervien and talk to them in order to pay me so I can ***** my mother . It is almost 3 months since my mom passed away and she still at the morgue. Please let them paid us so we can do my mom funeral.Business Response
Date: 11/13/2024
Attached is Globe Life's response.Initial Complaint
Date:10/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint Regarding Ongoing Website Issues at Globe Life Insurance Dear Better Business Bureau,I am reaching out to file a formal complaint regarding ongoing issues with Globe Life Insurance's website, which has been down for over 45 days. This outage has severely impacted my ability to manage and pay my life insurance policy for my family.During this period, I have repeatedly attempted to access my account on *********************** website, and each time, Ive been unable to log in. Ive tried resetting my password multiple times, but no reset emails are received. Ive contacted Globe Lifes customer service several times, and while they acknowledge that they are aware of the issue, they have not provided a clear timeline for resolution. This prolonged delay, combined with the inability to access my account, is entirely unacceptable for a service as critical as life insurance.Additionally, I am hesitant to provide payment over the phone due to a past incident where my card information was compromised. Unfortunately, Globe Life has not offered any alternative secure methods to make payments, leaving me concerned about how to keep my policy current without risking my card ************** a customer who relies on their service, I am deeply disappointed with the lack of urgency in addressing this matter. I hope the BBB can assist in encouraging Globe Life to resolve these issues promptly and restore dependable online account access for all policyholders.Thank you for your assistance.Sincerely,Business Response
Date: 11/14/2024
Ms. Weather,
Thank you for your correspondence with Globe Life via the Better Business Bureau. We regret any inconvenience you may have experienced while using the online payment portal.
Payments for policies can be made via mail in the event of any web portal issues. Our files are reflecting an issue with the issuing bank regarding several payments made in October and early November.
The paid to date for all of your policies are listed below:
001J95364 - 01/05/2025
001J95365 - 12/05/2024
001J95366 - 01/05/2025
001J95367 - 12/05/2024
008J30425 - 01/18/2025
008T49169 - 01/10/2025
********* - 01/10/2024
Can you please advise if you are currently able to access the portal for your policies?
Please contact me directly regarding your portal access or if I can be of any further assistance regarding this matter.
Respectfully,
***** M.********** (she/her/hers)
Assistant General Counsel, Legal | Globe Life Inc.
d: ************** | f: **************
***************************************************************Initial Complaint
Date:10/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
October 9th 2024 I had filled out the insurance application which had just been mailed to me and a few days later I received a letter saying that particular insurance is not available in ****** so they took it upon themselves to sign me up for a different policy that is twice as expensive and price keeps going up over the years, this is not what I want and cannot afford they are now emailing me to say I owe them a payment. This I believe is a switch and bait. I have just spent the morning on the phone trying to get some satisfaction but all the person kept saying was yes man.Business Response
Date: 10/31/2024
Attached is Globe Life's response.
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