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Business Profile

Truck Dealers

Rush Enterprises, Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Rush Enterprises, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Rush Enterprises, Inc. has 127 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 24 Customer Reviews

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    Review Details

    • Harry C

      Date: 04/07/2025

      I had a very poor experience with Rush Truck Center in *********, **. Communication was terrible from the startnobody seemed to be on the same page, and it was almost impossible to get clear updates. The time it took to get service was equally frustrating, with delay after delay and no real sense of ********** make matters worse, they kept making excuses about internal issues and being short-staffed. I understand businesses have challenges, but as a paying customer, that's not my problemespecially when I'm the one left waiting without answers.There was also a serious lack of transparency. The explanation of the service to be performed was vague at best, which made me feel like I was being set up to be overcharged or taken advantage of. I left with no confidence in the work being done and a strong sense that customer service is not a priority here.Definitely not going back.

    • William T

      Date: 12/11/2024

      Took Tiffin Motorhome to address two recalls and showed them hydraulic leak. Fixed recalls and hopefully hydraulic leak. I know at least a half quart of fluid leaked out before I brought to ****. Asked if they checked fluid. They said no as they did not have replacement fluid. I checked fluid when I got back to storage and it was not registering on dip stick. Ordered fluid and replaced. If I had not done this, no telling what may have happened. ******* ******** Converse, ** **** location

    • David E

      Date: 11/12/2024

      I took my truck to ************** in ************, ******* on ************* and this business needs to be shut down. My truck has been down there for almost 3 months for a Def issue. Finally I got correspondence yesterday and I drove all the way from ******* to ************ to pick up my truck when I arrive there I went into the office paid for my Repair went out to get in my truck to leave and the truck wouldnt even make it out of the parking lot. These mechanics that they have there should not be working there if theyre not certified the supervisors and Shop ******* shouldnt be working there if He not going to make sure that work has done properly on these trucks I spent time I wasted money going to get this truck and it was not fixed. Emails were sent out to me to come pick up the truck and the truck was not fixed. This truck is still there. Theyre still trying to figure out whats wrong with it. It should never take this long for any shop with certified mechanics to fix any truck. Everybody should be let go at this facility and they need to start over or they need to close this business down

    • salim m

      Date: 08/28/2024

      salim m

      Date: 08/28/2024

      If I could give the Rush ******* location a zero star and I never leave bad reviews. The Rush Trucking in ******* is the biggest scam company in *******. They will sit on your truck acting like they fixed an issue just to collect labor fees. I was given options of repair and chose the option to them learn that they didnt do the repairs. My truck stop running 3 days later to then be given a call from the manager **** pretty much saying sorry thats my problem. All you care about is the money and Im going as far as I can to get back at that ******* location specifically. They are wrong and horrible of when they know you have no option other than leaving it there with a very high bill. They will send you an email stating they need more hours to find the problem. I regret ever going to them!! I was told Rush is good but later told do not go to the one in ******* because they are horrible. I regret going!!! My truck is now at the ******************* location. ****** **** is doing everything possible to help me fix what the ******* location should have done. My believe as well as others think they misdiagnosed the issue but decided to use basic wire as the problem. **** ***** seems to think it was something else!!

      Rush Enterprises, Inc.

      Date: 08/29/2024

      **************, I am sorry you feel that your repair at ************ was not satisfactory. I have reviewed the repair ******* performed and spoke with the ***************** Manager *************************. The engine wiring harness was rubbing on a bolt on back of the engine causing a short in the harness. ******* gave you three estimates to replace or repair the harness, or to wrap the harness and securing it from rubbing on the bolt. ******* informed you that just wrapping the harness would not fix the short and could not guarantee you how long it would last before failing again. You informed ******* via text you were going with the least expensive option which is wrapping the harness and secure it from dropping. I spoke to ********************* at our Sealy location, and he states ******* did not do anything wrong and the only way to properly repair the harness will be to pull back the harness and repair the shorted wires or replace the harness. Please contact ****** and let him know what you choose to do.

    • David A

      Date: 08/02/2024

      David A

      Date: 08/02/2024

      I dont know how rush keeps s**** people and getting by with it. They need to check into and put out of business. Took my truck in for batteries and tail light problems. Went to pick it up. My scr light was on and theyve had it 5 days still not fixed. They are crooks. I dont even give them one star. Should have negative stars.

      Rush Enterprises, Inc.

      Date: 08/05/2024

      *****, I am sorry you did not have a good experience with **** Truck Center. I would like to look into this for you. I need to know which Rush Truck Center you are talking about and the last 8 digits of the *** to the truck. 

       

    • Phillip G

      Date: 06/12/2024

      Phillip G

      Date: 06/12/2024

      **** you're fired!!!!To all of you fleet mangers business owners and truck drivers...this place is the worst place! They just want your money!I took my truck in because it was stuck in limp mode. They quoted me 9k, and I don't think they really found out what the problem was until my 4th time back. Every time I took my truck back in because it kept going into limp mode they charged me more money. Wow, really great guys. Cheers, great job ?? ??. Now I know where my money is going...in their pockets! Save your ******************'t go here, find a shop that communicates. They send an email, never call, always recommend that you fix EVERYTHING$$$$$$ Plain and simple, these guys are crooks. Hands down the worst customer experience I have ever had! Worst communication I have ever had! They're in a "Rush" to go nowhere fast ?? I picked up my truck today, paid them $400 and it's still broken. Thanks guys!1

      Rush Enterprises, Inc.

      Date: 06/13/2024

      ******************, thank you for your feedback. Rush Truck Center values every Customer and wants to improve on their experiences. I would like the opportunity to research your repairs and have the chance to retain your business. To research I will need to know which Rush Truck Center you visited and the last 8 digits of the *** to the vehicle that was repaired. You can respond to this review or send the information to *********************************** or call ************ and speak with one of our ********* agents. Thank you. 

       

    • Ryan T

      Date: 03/15/2024

      I am writing to express my deep dissatisfaction and frustration with the ongoing issues regarding the repair work done on my truck at your facility. Despite multiple returns and attempts to address the problems, I am still experiencing significant issues with several crucial components of my vehicle.To provide clarity on the matter, I have encountered persistent problems with the following repairs:Shoes Drums Wheel seals Fuel lines Clutch Each of these components is essential for the safe and efficient operation of my truck. However, the repeated failures and the need for multiple returns to your facility have not only inconvenienced me but also jeopardized my safety and livelihood.The continued malfunctions have resulted in significant losses for me, both in terms of time and money. The inability to rely on my truck for consistent performance has directly impacted my revenue and has caused undue stress and inconvenience.I understand that no repair process is perfect, but the frequency and severity of these issues are unacceptable.

    • Danny P

      Date: 03/14/2024

      Horrible time getting parts from them, nobody answers the phone or emails. Never shipped out parts that were ordered 3 days ago and nobody could find parts ended up with over 8 or 9 points of contact and nothing.

    • Jay C

      Date: 02/01/2024

      My truck is with rush truck center in ************, ** off *********. My warranty told me they are the preferred shop. I took my truck there over a week ago for leaking radiator. They found several leaks and wanted to replaced one at a time while charging me for each one. Finally they agreed to lower the price but found another leak that needed a new seal. I ask them why not replace the part thats under warranty but they said no. Today I was told of a sensor issues for another $280 dollars but was told my truck would still run with unplugging the sensor. They then email me and told me I would have to unplug the sensor for my truck to run properly. Why is there a sensor issue that you want me to pay. I came there for a leak not a sensor issue. I will be speaking with my lawyer. I had to call headquarters the first time to get them to do right now this issue. This is ridiculous.

    • Stephanie F

      Date: 02/01/2024

      We purchased a 2019 peterbilt 579 from ******** location on 12/08/23 upon driving home 3 hours from purchasing truck. Truck had a coolant leak. Rush truck in ******** said to take it to nearest repair facility. We took it to loves as there was no rush near us. Loves said the lower radiator hose needed to be adjusted. I paid the 171. For them to repair. **** said they would reimburse me. I never received reimbursement for that. Coolant still leaking after that. Had loves attempt to fix again. And it leaked again. Spoke with ****** at Rush he said the lower radiator needs to be replaced. So back to loves they replaced it and **** paid loves directly. After that hose as replaced it continued to leak coolant. Took it to another rush truck center on 1/10/23 after the truck sitting through the holidays and new year. **** replaced the lower radiator hose again, and the coolant leaked again. Upon further investigation they determined the radiator was cracked. Rush truck center sales person ****** told us to use the third party warranty because the manager would no longer help with the repair. Since loves gave a wrong diagnosis. We were told a radiator is **** for oem and **** plus 180 freight fee. And warranty will only cover ****. Of the repair. We took the truck back to the rush that we purchased where they now say the transmission wiring harness and speed sensor and leveling valve and radiator needs replaced. There is a **** estimate and the warranty will only cover **** of this estimate. Spoke with the sales manager and he said they will help with some of it but not all of it. And that the truck came from rush leasing department and because it has been over 30 days they will not help. Spoke with the sales manager again and he said now he needs to contact corporate. I have already contacted corporate rush cares. They are going to be in contact. I have not used this truck more that 3 weeks and I purchased this truck with all these issues. It needs to be repaired.

    Rush Enterprises, Inc. is NOT a BBB Accredited Business.

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