Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2-14-25 date of online travel arrangements Charge of $718.00 for supposedly booking *************** flights for two to ***** in ******* follow-up was provided, no email confirmation or itinerary, no bill. This charge showed up on *************** credit card statement but was denied because we did report as fraud at that time. Now investigation into BBB concerning this fraudulent business shows a number of other people who have experienced similar scams with them. The telephone number listed for this on the statement does not go through. Recording says there is an error that cannot be forwarded.

  Business Response

  Date: 05/14/2025

  Dear Customer,
  
  Thank you for bringing this matter to our attention.
  After reviewing the information you've provided regarding the charge of $718.00 on 2/14/25 for alleged travel arrangements involving *************** flights to ******
  we would like to clarify the following:
  We are a legitimate travel services provider and ensure that all bookings come with immediate email confirmations, full itineraries, and receipts.
  Please find the attached document for your reference.
  
  
  Should you have any other questions or concerns, please dont hesitate to contact us directly.
  
  
  Sincerely,
  Air Ticket Services

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had three transactions with the business Air tickets that we believed to be ********** as they confirmed that they were Air France. The paper work that we had to accept always had Air France written so we sincerely believe we were dealing with the Airline we had purchased some tickets with and we needed to make some changes as our original flights had been modified.We used a telephone number for Air France that we found on the internet. That number was ************. The Business told us on 2.6.25 that we had to pay $896 to change our flight because we "had not confirmed it". Because our changes were not showing on the Air France app and ASAP (from who we originally bought our tickets to go visit our daughter in *****, ******) we called again the same number and were told again that because we had not confirmed our booking we needed to pay another $1000 to get seats (2.11.25) and they assured us that the previous charge of $896 would not be charged to our card. When we received the Credit card statement we saw that the amount had not been cancelled and we couldn't find the changes on our official booking.We really wanted to visit our daughter, but she had some health issues and had to come herself to the *** to receive some treatments and wouldn't be back to ***** so we decided to cancel our flights. They agreed to our cancellation but were charging us $350 each tickets so we had another charge of $700 on (2.19.25). The day before our planned flight ********** sent us the boarding email, so I contacted them (with a different #) to ask why our flights had not been cancelled and still had some of the original schedule. They referred me to **** and after several calls and emails they agreed to send us a refund for the price of our tickets, and we put a dispute with our credit card for the 3 transactions done with Air tickets but **************** accepted their paperwork "proof "that we accepted that charge. They never cancelled the flight. We tried calling them.

• Initial Complaint

  Date:11/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Company acted like it was *************** and scammed me by asking for my credit card information in order to rebook my cruise for a better pricing. They reset my password on Royal Carribean without my knowledge. Within ten minutes I asked them to refund my account, and they said they could not because we were to far along in the process. They even sent a fake email acting as if they were Royal. When we contacted the agency directly, they told us more and more scams of this nature is taken place and no changes can be made within 24 hours. Im asking the company to please refund me all of my charges

  Business Response

  Date: 12/27/2024

  We are unable to verify any details from contact number provided or email address.

  We would request you to share additional information so that we can look into the matter, i.e. payment receipt, card holder name or last four digits for the card used for payment.

   

  Thanks,

  Air Ticket Services LLC

  
  

• Initial Complaint

  Date:10/26/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 25, 2024, I found a phone number online *************) that said it was the ************** which I called to add my pet in cabin to the reservation. They told me that they were the *************** company and that to make the reservation I had to pay. I gave them all my flight details, personal address, phone, email, DOB,and credit card information. They then proceeded to charge me for the reservation which is normally free, I knew it was free reserve because I had done it before. They insisted that there was a fee to be paid and charged me still. They placed my call on hold for almost 40 minutes and when someone finally returned to the call I asked them to cancel my request and they said they could not. I asked multiple times to cancel and refund my money and they declined.I asked for a refund because I called Iberia in another phone and confirmed with Iberia that there is no fee. They are not ***************, and my suspicion was confirmed when they sent me an email after that did not come from ***************. Even in the email they are representing themselves as *************** with their logo and everything, this is false advertisement and representation.

• Initial Complaint

  Date:09/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found the company's number online *********** when I was attempting to check my father and sister in for their flight on *******. I thought that I was speaking with someone from JetBlue. I was not. The person I spoke to seemed helpful. About a week later, I realized I had been defrauded. When I checked my dad and sister in, the person I spoke with asked for confirmation numbers, checked my sister and dad in, and boarding passes were sent. All seemed fine. But then I saw my credit card transactions and saw that in addition to the $39.99/seat these people charged, I also had a charge from *******, for $24/seat. When I called JetBlue on 9/14/2024 to figure out what was going on, I was advised that (1) it is impossible to check-in for a JetBlue flight over the phone (this can only be done online) and (2) the history for the travelers showed that they had been checked in online. So, I was charged twice for seats: by ******* and by this company. And this company charges more for the seats than the airline does. It turns out, that a company *** had gone to *******'s website and checked my sister and dad in while leading me to believe that they were JetBlue. My credit card statement reflects "Airlinetravel JetBlue." So, these people are also appropriating JetBlue's name as part of their scam. ******* advised me to dispute the charges from this company with my credit card company, which I am doing. I also ***orted the scam JetBlue (I spoke with one of their agents for that specific purpose today). But I think it important to ***ort what happened here as well.

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw a charge on my credit card connected to this business. Upon further investigation it appears that this fraudulent business is connected to an imposter scam. I my case this is tied to Expedia but I see that are imposing other businesses and it is a mystery as to how many people they have ********** my case the phone number tied to this scam is ************ and the scams behind this number appears to be Imposing Expedia one day and another company another day. In my case it was Expedia and the scammer on the other line fraudulently obtained my credit card information and has charged my credit ******* complaint will not be limited to BBB.This lowlife scammers belong behind bars.

  Business Response

  Date: 10/11/2024

  Hi, the transection already refunded on 2024-09-06. Please find the attached refund receipt.

• Initial Complaint

  Date:08/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam. I though I was calling spirit airlines to get assistance with credits I had. The representative said the website was down and they could book the flight. They charged an additional $305.81 to book it for me. I tried to cancel but they said I would lose my flight, credits and the would fine me. I asked for a refund the said they would charge me $150 to cancel. They use scare tactics. I filed a dispute with my bank and they left a threatening voice mail that i had ************************************************************************* alot more. I told them they were very good at deception and they thanked me. I have text messages and voice mail . I can provide upon request as it has personal information.

  Business Response

  Date: 10/11/2024

  Dear ***** *****,
  
  I hope this email solves the concern. I wanted to reach out to you regarding the recent complaint you posted about your booking with us.
  
  Firstly, I apologize for any inconvenience or frustration you may have experienced. We take customer satisfaction very seriously and always strive to provide the best service possible.
  
  I understand that you never reached out to us to discuss your concerns or seek a resolution before posting your complaint. However, I want to assure you that we have taken your feedback seriously and have already processed a refund for the disputed charge.
  
  We did try to contact you to discuss the issue further, but unfortunately, we were unable to reach you as your phone was on voice mail. Nevertheless, we have made sure that your money was returned promptly.
  
  I want to assure you that we value your business and want to make things right. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to reach out to us. We want to ensure that your upcoming flight goes smoothly and that you have a positive experience with us.
  
  Thank you for your understanding, and we look forward to serving you in the future.
  
  Best regards,
  Customer Retention Desk.

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is a scam. They charge people in name of Expedia. The email they sent out asking for verification code comes from an expedia looking email. It even has an expedia logo and expedia domain. The phone number connects to a call center in *****. I spoke to an agent regarding a flight change. He sounded so helpful and even waived my change fees. He said they will only charge me for flight fare difference. They charged me the ****** and said my new ticket will be emailed in 2 hours. When I called the next morning another agent told me that the change never went through and he can help me change the flight. When I asked about my charge, he said he will transfer me to refund department and I was on hold for 1 hour before the call dropped. I will be filing a fraudulent charge dispute with my bank.

  Business Response

  Date: 07/16/2024

  This Transaction was already refunded. Please find the attached screenshot.

• Initial Complaint

  Date:05/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the number I found on the internet. ************. They misrepresented themselves as Air France. I explained that the name on the ticket did not include my middle name, and also my husband's ticket did not include his middle name. They said they could add the middle name to my ticket for $200. They also said the charge on my credit card would be Air France. 1. The charge on my statement is NOT Air France, it is Air Ticket Services 2. When I called the real Air France, they said that they do NOT require a middle name on the ticket.The charge is fraudulent because I received no goods or services. Just $200 into their pocket. I will dispute this charge with my credit card as soon as it is posted (it is currently pending) so that is why I am not requesting a refund. If the credit card company does not resolve my issue and block the charge, I will file another complaint here requesting a refund.

  Business Response

  Date: 06/18/2024

  Hi ************;

  We tried to check the details in our data base, but were not able to find it. Please share the last 4 digits of our card, so that we can check and get it rectified.

   

• Initial Complaint

  Date:04/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/4/24, I went online to SWISS Air to confirm a reservation I had made with them-via their partner airline, Uniteds website in late January and noticed my seat reservations were missing. It was hard to find a SWISS Air contact # on their site, so I googled SWISS Airlines and an 800 number popped up. The person answered "SWISS Air." I explained my seat dilemma, and they asked for my rez info, which I provided to *** (ID#*****. He said I had not reserved seats & because I was calling so close to departure, there would be an additional $171. 57 late fees. Because he insisted he was with SWISS Air, I assumed I had to pay late fees. On 3/15/24day before departureI reviewed my cc statement and noticed that seat fees were listed by SWISS Aira separate $171.57 was by SWISS Air ATS. I again & **** who insisted he was a ***** Air rep did not see that charge. I said I would call United and contest the charge. He then asked for my United confirmation. He said he reviewed my ticket & that due to an issue--he said I booked my ticket with United right SWISS Air had a fare increase, so I now owed $598.98 more & would have to pay at the airport if not now. I was incredulous. He was apologetic but said nothing could be done. When I complained more he said his backend office had an update: (1) they would waive the $595.98 and (2) they found the $171.57 charge, which was legit. I asked for a contact at SWISS Air to whom to complain and he provided *********************** I sent a test email and it didn't bounce back so I planned to contact him upon my return at the end of March. I decided upon my return to call SWISD Air at a number I found on their website when I was in *********** and needed a local number. When I explained all of the above to the agent, she said: (1)My seats were booked online on 3/4/24. No," I said, "they were booked with one of your agents by phone. She insisted they were booked online. (2)When I asked about the $171.57 fee, she said that SWISS doesnt charge a late fee for booking seats.(3)When I asked about the $598.98 charge that **** was trying to make after he was looking at both my SWISS Air and United reservations, she asked, first, how he could look at my United reservation and then she said:a.They are not authorized to ask for another airlines reservation number; and b.The cost of the flights that I was charged through United were 100% correct and there is no such thing as an issue between United and SWISS Air that would ever result in a fare-change by SWISS Air after a seat was purchased on the United website. She counseled me to contact my credit card provider. This company is BOGUS and fraudulent. I asked multiple times if it was SWISS Air and each time the agents said "yes!" They lied many times and re stealing money from people. I have opened a case with my credit card in the hopes I can refuse to pay this terrible company fees that they cheated out of me.

  Business Response

  Date: 05/08/2024

  We have refunded the transaction, Amount $171.57 USD on 05/07/2024

  Business Response

  Date: 05/08/2024

  We have refunded the transaction, Amount $171.57 USD on 05/07/2024

  Business Response

  Date: 05/09/2024

  We have refunded the transaction, Amount $171.57 USD on 05/07/2024

   

  Attachments:

  753215.pdf

  
  

  Customer Answer

  Date: 05/09/2024

  While I am pleased that this company credited my credit card--as well they should because of their fraudulent efforts to obtain those funds--if there is any other action I can take with the BBB to help prevent others from having the same experience in the future, that would be great. For that reason, I am neither accepting nor rejecting this company's response to my complaint, as accepting might give the impression that this was just a simple error and rejecting it might threaten the credit.

  Thanks,
  *****

  Customer Answer

  Date: 05/10/2024

  I have reviewed the business response and accept this resolution. 

  While I am pleased that this company credited my credit card--as well they should because of their fraudulent efforts to obtain those funds--if there is any other action I can take with the BBB to help prevent others from having the same experience in the future, that would be great. For that reason, I am neither accepting nor rejecting this company's response to my complaint, as accepting might give the impression that this was just a simple error and rejecting it might threaten the credit.

  Thanks,
  *****