Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is fraudulent. I was attempting to check in for my ****** Airlines flight booked through Priceline. Somehow I got diverted to this company. They led me to believe they were ****** Airlines and told me there was a computer gliche that affected many passegers which resulted in only a partial payment and that I would have to pay the unpaid taxes in the amount of $73.94 to check in for my flight. My flight was leaving soon, so I didn't confirm the alledged partial payment. When I realized that I had already made full payment, I called ******. ****** had no record of the transaction. My bank provided me with the company information and a fraud investigation was initiated. There are several phone numbers associated with this company, but no one answers the phone.

  Business Response

  Date: 12/01/2023

  Dear Valued Customer,
  
  We are reaching out to address the concerns you have raised regarding a recent transaction with our company. We want to assure you that our company operates with the highest standards of integrity and transparency, and it is never our intention to mislead our customers.
  
  We advise customers to contact Priceline directly for any discrepancies as we only charge a service fee for the assistance provided. The charge you mentioned was made post authorization, and all relevant flight information, including the boarding pass, was sent to your email along with our contact details.
  
  We have reviewed our records and found that we did not receive any communication from you via email or voicemail. However, understanding that you are not satisfied with the charges, we have taken the initiative to void the transaction to ensure your peace of mind.
  
  We apologize for any inconvenience this situation may have caused and would like to offer our assistance should you have any further questions or concerns. Please feel free to reach out to us at your earliest convenience.
  
  Warm regards,
  Reservation Team

• Initial Complaint

  Date:04/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Air Ticket Services misrepresented itself as ***** Airlines, lied about available flights, conned us into buying a ticket on ****** Airlines, and nearly doubled the price to tack on a hidden $700.10 fee to themselves.Our return flight ***** **** ***-*** was cancelled on 4/1/2023. We called a local listing for "***** Airline" which turned out to be a fraudulent listing for the Air Ticket Services (see screenshot). The seller pretended to be from ***** and claimed there were no seats on any ***** flights from any metro *** airports and as far away as ********* over the next 48 hours and that we must book on ****** for $1,620. The receipt showed this divided between "****** Airlines" and "****** Airlines ATS", to disguise these as both airline charges (see email pdf). It was only when my credit card showed the $700.10 actually charged to Air Ticket Services that I found out "****** Airlines ATS" had been a successful attempt to add on an exorbitant and misrepresented fee to Air Ticket Services (with whom we were totally unfamiliar because the seller pretended to be *****). In addition to the fraudulent $700.10 charge, we were conned into buying what turned out to be a $920 ticket on ****** when we could have simply been rebooked on another ***** flight. They had to sell ** a ticket in order to add their fraudulent fell. They took advantage of our being stranded and suggested that we had to act quickly before the remaining ****** seats were gone. We filed a credit card dispute and spoke to Air Ticket Services on the phone on 4/12/2023 to attempt to resolve just the $700.10 and they tried to con ** again, saying they would give ** a "***** credit" for $700 if we dropped our dispute and called themselves a "***** Travel Desk". I am seeking the full $1620.10 that we were needlessly conned into spending.

  Business Response

  Date: 05/02/2023

  We have already refunded $700.10 and for the spirit flight the passenger has taken the flight so refund cannot be processed. Please find attachments of refund & boarding pass.

  Customer Answer

  Date: 05/03/2023

  I am rejecting this response because it only acknowledges that they were forced to return their hidden $700 (!) fee through my credit card payment dispute.  They actually called me to try to evade this by offering a $700 credit if I dropped the dispute (which would be doubt go towards a similar fee on a future transaction).  They misrepresent themselves as the airline when directly asked.  They should identify themselves as a travel agent.  They should remove their fraudulent white pages listing.  They need to refund the additiona $900 for the actual ticket price since it was sold under false pretenses when I could have simply rescheduled on the original airline, had I received truthful information.

  Business Response

  Date: 05/25/2023

  We can only refund the amount that was charged by **, which we already did.