Complaints

This profile includes complaints for RealManage Dallas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RealManage Dallas

  6400 International Pkwy STE 1000 Plano, TX 75093-8212

  
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  RealManage Georgia

  3555 Koker Blvd, Suite 130 Duluth, GA 30096

  
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  RealManage Charlotte

  8301 University Executive Park Dr Ste 130 Charlotte, NC 28262

  
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  RealManage Palm Beach Gardens

  11784 W Sample Rd Coral Springs, FL 33065

  
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  RealManage Palm Beach Gardens

  11784 W Sample Rd Coral Springs, FL 33065

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against ***** Community Management regarding unfair and deceptive billing practices related to HOA late fees. Over the past year, ***** Community Management has attempted to charge me over a years worth of late fees without ever informing me of any fee increases or outstanding balances.There was no formal or written notification about any change in fees, nor was I made aware that my account had become delinquent. These late fees appear to have accumulated silently, without giving me a fair opportunity to address or resolve the charges in a timely manner. This practice feels predatory and unethical.I believe the company is engaging in improper conduct by failing to notify clients of critical billing changes and then attempting to collect excessive late fees. I am seeking a resolution in which these unjustified late fees are waived and ***** Community Management is held accountable for failing to notify clients about important financial updates.Thank you for helping facilitate a fair and transparent resolution.

  

  Business Response

  Date: 06/04/2025

  Mr. ********************** you for reaching out regarding your account balance. We appreciate the opportunity to clarify the matter.
  
  Our records indicate that you previously contacted our office to request more information about your account,and we provided a breakdown at that time, including the assessment balance and associated fees. As noted in our prior communications, you have been submitting payments based on an incorrect assessment amount since 2022.
  
  Because of this underpayment,a delinquent balance and related fees have accumulated. Monthly statements are sent to you and reflect both your payments and the current assessment ********* addition, each fall, the annual budget packagedetailing the community budget and assessment ratesis mailed to the address on file in advance of any changes effective January 1st.
  
  For 2025, the correct monthly assessment is $80, but you have been submitting $70 per month. As of June 4, 2025, your account reflects a balance due of $321.05, which includes the June assessment.
  
  We recommend updating your monthly payment to reflect the current $80 assessment and submitting payment toward the outstanding balance to bring your account current.
  
  If you have any additional questions or would like to discuss this further, please dont hesitate to reach out. Our team is happy to assist you.

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This matter involves a payment I made to my Homeowner's Association property management company (PMC) on June 6, 2024, and which they deny was made despite proof. They are attempting to extort additional monies from me in "fines" and threatening to send the matter to collections. My HOA transitioned PMCs from PS Management to RealManage in June 2024. Unfortunately, due to the transition in management companies my June 2024 payment went to PS Property Management, the previous PMC, rather than to the the new PMC. In July 2024, RealManage assessed a fine on me for "nonpayment of dues." When I contested the false allegation, they directed me to contact the previous company, which I did. PS Management told me they transferred all funds to RealManage in June - I was not the only homeowner who sent their June 2024 quarterly payment to them. They told me there was "no way" RealManage could not have received my payment via PS Property Management. I thereafter contacted RealManage and told them what PS Management had told me and provided them with a screenshot from my bank's website showing that a $75 payment was withdrawn from my checking account on June 6. Despite proof of payment, RealManage insisted it was not proof of payment and I would need additional documentation from my bank showing "a) That this payment cleared your account and b) who the recipient of the payment was," although that is exactly what the screenshot showed them. This is not the only time RealManage has made false allegations against me and it is beginning to appear to me like a pattern of targeted and illegal harassment against me. In May 2025, they fraudulently accused me of removing shrubs from my yard when I cleared weeds out of a bed, and they are still harrasing me 9 days later despite admitting they were wrong.

  

  Business Response

  Date: 05/21/2025

  Thank you for bringing these concerns to our attention. We greatly value open communication, and it's essential for us to address any inquiries promptly. We apologize for the frustration that you may have experienced with our team during the transition period.Upon researching your account and communications that were made, it was noted that the infraction letter that was sent to you was sent in error, and a response was provided that violation letter was removed from your account and apologized for the error on our part.  Regarding the late fees that were assessed, we have removed those from your account due to the miscommunication from your PMC and the payment not being applied from PS management. Attached is your updated account statement reflecting the adjustment made.

  Customer Answer

  Date: 05/21/2025

  I have reviewed the business response and accept this resolution. 

  I appreciate the quick response and the resolution of the fee issue, and RealManage's acknowledgement that PS Property Management was responsible for the misunderstanding between us. I had not yet had the opportunity to update this complaint to include my correspondence to RealManage yesterday regarding that, but am including it now just to ensure there is a complete record.

  I also appreciate the acknowledgement that my interactions with Ms. ***** were needlessly frustrating. I acknowledge that the violation letter was rescinded and an apology was made, and for those actions I was and remain grateful. Please note, however, that Ms. ***** was unable to move on from the issue after that and continued to contact me and issue directions to me without basis and which were contradictory and illogical. It reached a level that became harassing. I have some important life issues I am addressing at this time in my life, so my bandwidth and patience are very limited, and I let Ms. ***** know that very early in this process but she ignored that fact. Ms. ***** did not respect my privacy or my requests to be left alone and persisted in a course of action that she knew was unwelcome. I have asked that if there is to be direct communication between my household and RealManage in future, that it be carried out by someone other than Ms. *****, because I do not believe her to be professional or competent. I would have appreciated a response from RealManage regarding this request, and I note that request was not addressed in RealManage's response. That avoidance is disappointing, however, I wish to put this unpleasantness behind me as soon as possible so that I can redirect my attention and energies to much more important matters than Ms. ******* inability to be civil and professional. I understand that a company's handling of employee conduct is a private matter and I am not asking to be made privy to anything of that nature, but I would request that the company's leadership give some thought to working with Ms. ***** on her customer relation skills, especially when working with people who may be under a great deal of stress as I currently am and of which fact I informed her very early in our interactions. I understand Ms. ***** did not approve of the manner in which I interacted with her, and that is understandable. That said, however, Ms. ***** needs to do a better of job of listening to other people when they tell her that they are under stress and that her conduct is unwelcome and harassing. A failure to respect the needs and boundaries of others in such situations can lead to very serious personal and professional consequences. Had she demonstrated even basic understanding and compassion, things would not have escalated further.

  Again, I appreciate RealManage's quick response in this matter and I am relieved that we are able to resolve the matter. I wish everyone involved, including Ms. *****, well. May our future interactions be on better footing.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon. I am reaching out to report the *********** that is managing the apartment building where I own a condo. On April 24th I notified the *** that I will have a plumber come on May 8th to do a repair in my apartment. This repair involved the plumber shut down the water in the building and bleeding the lines. I asked them what steps I need to do in order for my plumber to do the job and the response was "he will know what to do". The plumber needed access to the boiler room and also a notification to the residents should've been sent. I emailed them and asked for the code to the boiler room, left multiple voicemails with no response. The day when my plumber was supposed to come I emailed them again requesting approval one more time since the plumber was unable to shut down the water. I followed up again 4 days later, still no response. I have an active leak in my apartment from the old baseboard heater and I can't get it repaired because the *** is refusing to reply to my emails. If I call, it goes straight to voicemail and they never call back. Also, we had multiple noise complaints from the unit above mine. Fighting, loud bangs throughout the day and the two children crying uncontrollably due to the patents fighting. I filed two complaints with the *** and my tenant called the non emergency line once. The neighbors next to them are being affected by this issue too. The reply from the *** was to call the cops with no further action on their end.

  

  Business Response

  Date: 06/03/2025

  Thank you for reaching out! We will need you to provide your full address before we can move forward. Thank you!

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday, March 4, 2025, and again on Thursday, March 6, 2025, I emailed Mr. ******* the property manager, regarding several issues. As of today, May 15, 2025, I have not received any response.On May 1, 2025, I called to submit a maintenance request concerning our mailboxes, which remain unsecured. I explained that due to the broken mailboxes, our mail is not being delivered and must be picked up at the post office. However, the post office is closed when I leave for work and again by the time I return, and its also closed on Saturdaysmaking it nearly impossible for me to retrieve my mail. I was told I would receive a call back within three business days, but no one has followed ********* I called again and spoke with *****, who was unable to answer any of my questions. She did, however, provide me with a general contact email for **********. I emailed *********** and her response was simply that she had forwarded my request to the property manager. This contradicts what I was told on May 1that the property manager had already responded to me (which he hadnt), and then that he had forwarded the message to someone else.This lack of communication is unacceptable. Homeowners pay $700 annually in *** ****, yet we receive no updates about meetings, have no access to meeting minutes, and are not informed about who is currently serving on the board. Our community is not being maintained to reasonable standards.

  

  Business Response

  Date: 06/03/2025

  Thank you for bringing your concerns to our attention. Upon receiving your complaint, I reached out to you directly to address and resolve the matters you raised. During our conversation, I was able to answer your questions, provide guidance on accessing the resident portal, and direct you to where key documents such as financials and governing documents can be found.
  I also encouraged your involvement in the community by suggesting you consider running for the Board once the association transitions to resident control.
  Additionally, regarding the mailbox concern, I visited the community and verified that the issue had already been resolved prior to my arrival. I have photographic documentation on file to confirm that the mailbox is now in proper condition.
  Should you need further assistance, please do not hesitate to reach out.
  

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prior to purchasing a condominium at *********************************************************************************************, we had our representing real estate agent check and confirm that the community was ruled by an HOA who had specific rules against aggressive dogs (must be on a leash) and other safety requirements. After confirming the bylaws state such and was managed by RealManage, I purchased the unit and would move my 90-year old mother here to act as her caregiver.Soon I would see bags of dog f**** left in open sidewalks. I would be attacked twice by the neighbors German Shepherds. Neither time was either dog on a leash. I reported to RealManage who said they need video *********** I purchased a surveillance camera. In between October 2024 and May 2025 and sent countless videos to RealManage showing these neighbors do the following and more: fail to use a leash on their aggressive dogs, wave dog f**** in our door cameras, (repeatedly) toss dog f**** in front of our condo, attempt to have their dogs defecate directly on our walking space, spy on us through our window, paste items to our door, hang signs only we can see and scream threats towards us after *************** served citations for the same acts RealManage did not.The constant harassment and failure to cite by RealManage led my elderly mother to have a nervous breakdown. After 9 straight days of RealManage ignoring the same issue, I bought ****** train tickets and escorted my mother to live in another state on March 2, 2025. She is still there for her protection.Can I provide the BBB the videos? They are threatening and disturbing. RealManage has admitted such using phrases in emails "Unacceptable!" "This is escalated!" but they finally said t my reports and pleas for accountability were harassment towards them. ******* (a manager) said on a call Friday, May 2, 2025 as I tried to have someone remove the items pasted on our door for days. They are still there as of this report being filed on Saturday, May 3, 2025.

  

  Business Response

  Date: 05/16/2025

  We are aware of the issue you mentioned; however, it's important to note that the Association is not able to intervene in disputes between neighbors. These types of matters fall outside the scope of the Associations authority. As such, the Board has not authorized violations or fines in this situation, as it is considered a private issue between residents.
  RealManage follows the direction of the Board and does not have the authority to act independently in these matters. Additionally, please understand that we are not able to share any enforcement or violation status related to other homeowners, in order to maintain privacy and confidentiality.

  Customer Answer

  Date: 05/18/2025

  I am rejecting this response because:   RealManage is lying again by trying to reframe these events as "disputes between neighbors". (Its disappointing that a company representative would do such but, we discovered since filing this report the depths of lies this company will evoke. On May 17, 2025, we learned that during February 24, 2025 until manager ***** ******* next communicated to us on this situation in the month of March, we were manipulated to sympathize for a family death, when in reality, it was used to bide time to lie and further the duration of our family's hardships.

  In the RealManage response to the BBB, they label this "disputes between neighbors". We never asked them to settle any dispute between neighbors. We reported, repeatedly, infractions of the rule and relations being broken and following the procedure set for doing so. The rules and regulations broke and reported to RealManage as taken from documents sent to us by their manager, ***** *******, and from the resident portal (attached documents including CATEGORY/SUB CATEGORY/REFERENCE/REFERENCE TEXT which my family has been solely targeted)

  These rules and regulations were reported by following the *** resident instructions for doing so from the same site that reads: "Contact Us ************" (phone number for RealManage Dallas)

  On a phone call from March, 2025, we has phone call at that same number (************) we asked the service representative the following questions:
  Who is responsible for posting those rules?
  Who is responsible for enforcing those rules?
  For both questions, the person representing RealManage on the call answered, We are

   

  

  Business Response

  Date: 06/03/2025

  The Board met with this homeowner and asked for 30 days to review the information he submitted. That 30 days has not yet expired for the Board to provide follow-up. We are in receipt of your violation report and are following the process outlined in your governing documents.

• Initial Complaint

  Date:04/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  illegal charges for *** before the effective date . *************** stopped the release of fees due to not being authorized by me and per notice from Real Manage / ********************* Association , the effective date is March 1st , 2025 . Fees were charged in January and February without any prior notice . The email informing owners about the possible ACH fee was sent 02/11/2025 , 2 months after the Real Manage was trying to collect illegal fees . They also charge late fees on illegal fees . I tried to resolve the issue numerous time , but I was being ignored and keep received tormenting letters to pay the fees that were illegally assessed to my account . I am being threaten with collections , late fees and lien being put on my property . I have a bill payment set up starting March 1st moving forward and so far my bank is taking care of the *** payment automatically . There is really nobody to talk to , every time I call , I get a person who knows less that the previous person , they have no knowledge of the order of calendar , that MARCH is after JANURAY and FEBRUARY . They cannot just charge anybody's account without prior notice . This is the 4th month when the issue is still unresolved ,

  

  Business Response

  Date: 05/13/2025

  Dear Ms. **************************** you for bringing your concerns to our attention regarding the *** charges and related fees assessed to your account with *************** Condominium Association.
  After a thorough review, we want to clarify that the charges in question are not fraudulent. When setting up *** payments with RealManage, all terms and payment schedules are clearly outlined and agreed upon by the payor,including any associated fees. These terms are part of the standard authorization process and are presented prior to finalizing the payment setup.
  We understand your concern regarding the effective date of March 1, 2025, as mentioned in your communication. However, records indicate that assessments for January and February were valid charges per the associations billing cycle and were not contingent upon the *** start date. The February ******* email you referenced was intended to remind and inform owners about ***-related fees and provide clarification, but it did not initiate the billing process or alter prior obligations.
  Regarding your claim that the fees were illegal, please note that all assessments, including late fees, are in accordance with the governing documents of the association and applicable law. The association reserves the right to assess late charges when payments are not received in a timely manner.Charges assessed prior to the *** setup being fully active are considered valid unless a documented payment arrangement or exemption was in place.
  We also sincerely regret that your previous attempts to resolve this have left you feeling frustrated or unheard. That is never our intent. Our team strives to provide consistent and helpful service. We have removed the two *** Fees of $1.95 each as well as the $25.00 late fee on the account. 
  As of now, it appears your balance due is for May 1, 2025. We encourage you to continue using your ***** **** pay to ensure timely payments,and we are here to assist with any clarification you may need moving forward.Otherwise, payments can be made via check to the lockbox using the coupons that were previously mailed in the beginning of the year or statement, which can be printed through your resident portal. 
  Thank you. 
  RealManage, SE FL Division

• Initial Complaint

  Date:03/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent an architectural form for patio cover in November 2024. According to the Design Guidelines Rules and Regulations they have up to 60 days to respond. It has been 4 months. I have emailed and called several times since January they keep saying they are resending the form to the *********************** and I have yet been given any response. From what I have been told is it looks like it would be approved but they are waiting for one committee member to vote. I just want a response.

  Customer Answer

  Date: 03/23/2025

  The *** of my complaint is ***** Community Management in ********. The community I live in is Summit @ **************.

  Customer Answer

  Date: 03/28/2025

  Good day,  a resolution has been made between me and the company. Can you please cancel or delete the complaint? Thank you.

   

  The complaint ID is 23104894. Please let me know if there is any other info you need. Thanks

   

• Initial Complaint

  Date:03/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident and own my condo. Real Manage is the property manager. I have requested the contract between the ********* and Real Manage and they have a process to request documents but have not gotten back to me. I would like a copy as I am entitled to this information as I am current on my dues and want to see it to ensure that they are performing all the services that they are obligated to do. Please help

  

  Business Response

  Date: 04/07/2025

  Thank you for reaching out! Were happy to have been able to assist you with this issue. If theres anything else you need, please dont hesitate to let us know were here to help!
  

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company collects our HOA fees. They added a draft fee that I was not aware of. When I requested it back they refused. So, I contacted my bank and they got involved. After 4 days RealManage put the money back into my account. ************** I received the quarterly statement due April 1st,2025, they had a charge for the money that they refunded plus a $25 return payment fee.

  

  Business Response

  Date: 04/10/2025

  The homeowner payment was returned due to their ACH was no longer active.  
  
  Please see screenshots of the emails and homeowner's statements below: 
  

  Customer Answer

  Date: 04/10/2025

  I am rejecting this response because:   the fee was returned to my account and then they recharged me plus $25. fee. 

  ***** Gallo 

  ************

  

  Business Response

  Date: 05/20/2025

  We are not able to remove the fee as it is related to the *** payment that was returned. Please see attached.

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The management company from our HOA charged our account $100 for having a mailbox that had dirt on it. There was no pre fine notiification and we could not get anyone to return our phone calls. They only provided a number in ***** (we are in **************) and will not give us a way to speak with the local office that is issuing the fine. They said they were sending contact via email but then realized the property manager was sending the emails to the wrong address. The day we received the first notice (around March 1) the tenant immediately cleaned the mailbox with bleach and sent us pictures, but the *** has continued to fine and will not let us talk to anyone.

  

  Business Response

  Date: 04/10/2025

  As you are able to see, notices have been sent to this Owner regarding her mailbox beginning July12, 2021.
  The dates are as follows since then:
   May 23, 2024
   July 12, 2024
   September 10, 2024
   December 10, 2024
   February 20,2025
   March 7, 2025
  
  The email used is the same email noted in this correspondence - *******************************.
  The documents for ************* allow a ten (10) day notice for the correction of violations. As you are aware, we do inspections every two (2) weeks.
  The Board for *** also has requested courtesy notices to be sent out at the beginning of every Spring with an allowance period before violations are processed.
  
  As you are able to see this Board is very laxed when it comes to violations and the implementation of them.
  
  My first contact with Mrs.******* was an email received from ************************ on March 3, 2025.The request was for a copy of the recent violation notices sent, I responded to that email on March 3, 2025.
  
  As you can see in the attached, she emailed me back on March 17, 2025 responding to my March 3, 2025 response. She also called the call center (multiple times) on March 17, 2025 and requested a call at **************. I called the number given a couple of times, left a message, and did not get a response on March 17, 2025. I also called twice on March 19, 2025 and left a message and I have yet to get a call back.
  
  I called this number Monday and Mr. ******* answered the phone, so I am dialing the correct number.
  
  As to the mailbox "that had dirt on it" the mailbox was green and they have cleaned the green off of the mailbox but the mailbox continues to have the weed eater marks at the bottom to the point it looks like a pencil and the platform in which the box sets on is broken. 
  
  
  The customer statement regarding no pre fine notice, the notice is in the attached, the statement no one would return their calls is inaccurate, I have not sent correspondence to the wrong email as the only email we have is the *********************** the notice sent in March was on the 7th. The comments and accusations do not add up to the history of events we have recorded in our system.