Complaints

This profile includes complaints for RealManage Dallas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RealManage Dallas

  6400 International Pkwy STE 1000 Plano, TX 75093-8212

  
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  RealManage Myrtle Beach

  1805 N Oak St Myrtle Beach, SC 29577

  
• 

  RealManage Raleigh

  8480 Honeycutt Rd Ste 200 Raleigh, NC 27615

  
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  RealManage Palm Beach Gardens

  300 Avenue Of The Champions Ste 120 Palm Beach Gardens, FL 33418

  
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  RealManage Venice

  333 Tamiami Trl S Ste 217 Venice, FL 34285

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Background of the Issue When we purchased our home, the *** account was still under the name of the builder, ***************. Unfortunately, the builder failed to pay the *** **** on time, and rather than addressing the issue with the responsible party, Real Manage sent the account to collections while it was still under the builders name.Instead of ensuring the builder paid the outstanding dues, Real Manage transferred all the late fees, penalties, and other charges onto us, even though we had no ownership of the home at the time these fees were accrued. We were never given an opportunity to resolve this issue before it escalated, and by the time we officially took over the account, it was already in collectionsthrough no fault of our ****** make matters worse, the collections process was drawn out for over two years, during which time we were not allowed to make payments. Now, after all this unnecessary delay, Real Manage is demanding that we pay not only the original dues but also excessive late fees, penalties, and other unexplained chargesall of which stem from their failure to properly manage the account from the start.Current Situation We have made multiple attempts to discuss this issue with Real Manage, but they have refused to acknowledge their mistake. Instead of providing any reasonable resolution, they continue to demand payment for: Late fees and penalties that were incurred before we took ownership of the property Additional charges that resulted from delays entirely outside of our control Other unexplained fees with no transparency or justification Request for BBB Assistance We feel completely stuck in an unfair and unethical financial situation. We should not be responsible for late fees or penalties from a period when we did not own the home, nor should we have to pay charges that resulted from Real Manages failure to act in a timely and responsible manner.We are requesting BBBs assistance in holding Real Manage accountable.

  

  Business Response

  Date: 02/27/2025

  They did not provide full address. We need full address to continue

  

  Business Response

  Date: 03/25/2025

  They did not provide full address. We need full address to continue

  Customer Answer

  Date: 03/25/2025

  I informed the business about my complaint to BBB and they resolved my issue. Please close the case now.

   

  Thank you for your assistance here. Truly appreciate it.
  

  
  

• Initial Complaint

  Date:01/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have filed five complaints with this HOA about a single violation involving an animal being unattended, causing continuous noise issues all hours of the day and night with most nights going well past eleven ******** The noise includes howling, crying, whining, etc. from this animal constantly. I have also provided video evidence of the issue at hand to a community association manager, but there has been no attempt to rectify the violation on the part of the **** The police have also had to get involved, but obviously this is a civil matter and they can only do so much. This has become a blatant act of negligence from the **** This same HOA allows other violations to go unnoticed as well, such as parking violations, yards, crude flag displays and the list goes on.

  

  Business Response

  Date: 03/14/2025

  The ability of the *** to act as an enforcer of noise complaints is limited. The *** cannot remove an animal or fine an owner. That is what county officials should be able to do. ****************, *****, does not have a county-wide noise ordinance, so noise complaints fall under the jurisdiction of the individual cities within the county, such as Seguin or *************, or the Texas Penal Code. With regards to barking dogs, to file a barking dog complaint, you can obtain complaint forms and affidavits from the New Braunfels Municipal Court Offices. The complainant is responsible for providing sworn affidavits and documentary evidence to support their complaint. For immediate assistance, you can call the 24/7 complaint hotline at **************.
  

  Customer Answer

  Date: 03/20/2025

  I am rejecting this response because: the *** has the ability to enforce its guidelines without having to fine the individual. It's why we are paying an *** fee, to have the regulating body step in and enforce the regulations we are required to follow. The *** is not enforcing these guidelines, as is present in multiple other properties throughout the community. There are several instances of out of regulation properties, including unapproved vehicles and blocking of pedestrian walkways. The *** takes no action to enforce rules or update property. The same shotty Christmas directions are put up on the entrance sign every year, so where is all our money going that we pay into dues if no regulations are being upheld and no improvements are being made? This *** needs to be reviewed for their business practices. I am currently working with animal control to solve my issue (as of writing this, I'm being serenaded by the cries of an unattended animal, which breaks regulation), and have multiple pieces of video evidence to show both this noise violation and several others are being ignored by this ***.

  

  Business Response

  Date: 03/24/2025

  Thank you for reaching out with your concerns about noise disturbances within your community. We understand how distressing ongoing noise issues can be. However, it's important to clarify that the scope of the HOA's enforcement abilities regarding noise complaints, is limited. We encourage you to directly engage with local animal control authorities and the pet owner to address this issue more effectively.

• Initial Complaint

  Date:12/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Venu Property Management was asked to paint my garage door seal after it was installed without asking, the repair man painted my entire garage door sealed shut. When I went to open the door, the motor ripped the top of the door off the frame. I havent had access to my condo garage since and the property management has ignored my repair requests. Id like to have the door replaced, so it works as it did, before they painted my garage door shut and broke my door.

  

  Business Response

  Date: 01/06/2025

  Your garage door assembly is about ***** years old. Maintenance regularly paints garage doors after replacing the vertical (side) door seals, and your door was recently painted as well. They gave it one coat of paint, which isnt enough to seal a door shut; historically, every garage door on the property has been painted at some point.
  The garage door and opener are the homeowner's responsibility, you were informed of this. Following your threat of legal action, you were advised again that the door and opener are your responsibility, and since legal action was mentioned, further discussion was terminated. The insurance company was notified of the situation. These requests have been ignored because the repair or replacement of the garage door is your responsibility. 
  

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HAMMERSMITH is BEYOND PATHETIC! ********! PATHETIC!!!!!!As i walk around my neighborhood i see weeds in front yards 4 feet high, dead tress in front yards, trash /recycle bins stored in front of homes. In the summer i can smell my next door neighbors trash which is piled inside his trash AND on top of his trash bin which is store in the front of his home.HAMMERSMITH needs to be seriously ABOLISHED. This company is paying their employees to do nothing ALLLLLLLLLLLLLLLLLL DAY!TOTALLY WORTHLESS, UNPRODUCTIVE, ********************************** been living in TRADITIONS for over 5 years and It's time to sale. The neighborhood's appearance is declining. HAMMERSMITH is the worse management organization i have EVER experienced. The company relies on the neighbors to report violations rather than the community managers ride/ walk the neighborhood to see the MANY violations.What is the purpose of the community managers? They serve no value or purpose to the community.The next time i purchase a home i will conduct research on the homeowners association first before purchasing.

  

  Business Response

  Date: 01/06/2025

  The manager does site visits once a month, so we count on owners to report violations in the interim. In addition, the *** has a very active Board who will also report problems in the community. The owner has been informed that the Colorado legislature has made it difficult for Associations to enforce rules and regulations. For example, if an owner improperly stores their trash can, they have thirty days to correct the problem; therefore, when they move the trash can to the street for collection, they have gained compliance. The portal is the best way to report violations, and the owner needs to include the address where the violation is located because the majority of her complaints were missing this important information. Pictures are also very helpful for enforcement.

  Customer Answer

  Date: 01/10/2025

  I am rejecting this response because:  
  

  The HOA does NOT appear in the neighborhood monthly! AND I am tired of performing their job and submitting violations. 

  IF they did appeared in the neighborhood neighbors wouldnt have dead trees in their yards which have been dead  for YEARS! Additionally, neighbors have  stored trash/ recycle bins in front of their homes permanently! 
  This is the absolute worse HOA- which is also annotated on YELP. 
  

  Furthermore, A renter on my street repairs cars in front of their house and there are grease spots all over the street. 
  

  A few great neighbors have sold their homes and NOW the street is left with trashy neighbors. WE PLAN TO MOVE before it turns into a ghetto.

  ******* ******

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a home owner at **** *** at ****** ******, ********, AZ. This property is aka REALMANAGE FAMILY OF BRANDS dba ***** ********* Management.
  
  On 12/14/2024, I made my assessment payment in the amount of $230.00, as indicated by my monthly statement. The due date is on the 15th of each month.
  
  REALMANAGE FAMILY OF BRANDS dba ***** ********* Management, did fraudulently, willingly and knowingly assess me a late fee. See attached, showing payment made.
  
  REALMANAGE FAMILY OF BRANDS dba ***** ********* Management, is notorious for these actions, as well selective enforcement and actions upon certain people.
  
  REALMANAGE FAMILY OF BRANDS dba ***** ********* Management, knows that this payment was made before the 15th, as shown by attached PDF, yet continues in its frivolous and fraudulent practices.
  
  Please help in the rectification of this matter.

  

  Business Response

  Date: 01/06/2025

  To whom it may concern-
  
  Mr. ******** *** paid his assessment on Saturday December 14th. 
  Due to the weekend, the payment was received and posted to his account on
  Monday December 16th. 
  
  With the payment being due on the 15th , a late
  fee was posted to his account.  The late fee has since been
  waived/removed from his account. 
  
  We left Mr. ******** a voicemail previously at the number he
  provided on the consumer complaint form. In the message, we let him know that
  the late fee was removed and that this occurred due to the payment being made
  on a weekend. Only payments made Monday - Friday prior to 9pm ET are processed
  the same day depending upon the method of payment he chooses.  In the
  future, it is recommended to allow processing time for payments to be posted on
  the account prior to the due date.  

  Customer Answer

  Date: 01/06/2025

  I have reviewed the business’ response and accept this
  resolution. 

• Initial Complaint

  Date:12/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a fee on my account that I thought was resolved with the previous property management company before Real Manage took over the account. I realized the fee was not removed and have tried to contact Real Manage on three separate occasions. They claim to create a note on my account and that I will hear back from them. I have even left voicemails with my contact number on the assigned property managers voicemail. However, after more than a month, I still have not heard back from anyone at Real Manage. They are sending threatening letters to my house about collections. I have lived at this address for more than 16 years. We never have delinquent or unpaid *** ****. This is a distressing situation that I am actively trying to resolve.

  

  Business Response

  Date: 01/06/2025

  We have removed that balance for you. Thank you.
  

• Initial Complaint

  Date:12/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a "Delinquent Account Pre-Referral Statutory Notice" The notice stated that we had 30 days from the date of the letter to call and make payment arrangements. We have made numerous attempts to contact them to set payment arrangements for the account. ********************** has never returned our calls or emails. It is now the end of the 30 days, and NO ONE has reached out. The account will now no longer be eligible for payment arrangements and will be sent to the attorney for REALMANAGE. I have recorded phone calls (I informed the representative I was recording the call) to show that we have been attempting the entire month to satisfy this debt. RealManage has deliberately not answered our requests in order to cause the account to go into litigations. There is no reason as to why we were sent a letter that outlined our options and then ignored when we attempt to reach out.

  

  Business Response

  Date: 01/06/2025

  Hi *****,

  We need your full address and the name of your community in order to assist you.

• Initial Complaint

  Date:12/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Currently I am part of a *** that is managed by RealManage. The totality of what the *** is responsibility for is lawn mowing ($37k), waste water ($2.5k), and they distribute violations to homes. The total of the management, admin fees and other fees total $55k. The $55k RealManage is paying to manage a $37k lawn morning contract and distributing violations is excessive. We are only privy to the generics in which the money is being spent. I am concerned there are junk fees being baked in what they are charging residents.

  

  Business Response

  Date: 12/26/2024

  The 2025 approved budget from your board of directors has been added to the resident portal that you can review. It will go into more details of expenses the *** is responsible for.  The budget is located in the document section under budgets.

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I have been trying to replace the windows and doors in our townhome unit, which is in the Aspens Townhomes, managed by Hammersmith. To start: they have NEVER been communicative, including when our real estate agent was trying to get some issues rectified while we were in closing. Not a great start. We are completing this project in 2 steps: the windows and sliding glass doors on the main floor and the 2nd bedroom. The approval actually was given 10 days after our submittal, but was never communicated to us or the person managing our project, so we spent weeks calling, leaving desperate voicemails, and sending messages to the homeowner portal, all of which went unanswered. We finally got a hold of the project manager who was able to get the approval to us. Now we are trying to complete the work, which involves the windows in our master bedroom and a front door. Because the *** requires approval on all work, we submitted the proposal and requested another approval for the remainder. More radio silence. I was able to get a hold of a human after about ************************************************************************* right away. Nothing. We continued to leave voicemails and not be able to reach a person. We are now at 50 days on this open bid and getting pressure from the contractor, who only gives us 30 days to get the approval. On a continuation of work. The only new part is the door. I got frustrated and left a 1 star ****** review yesterday, which of course got an immediate response and a request for us to email someone at RealManage. I sent an email outlining our frustration. They called my husband today, apologized, and said they would send over the approval. What they sent was the approval for the first phase of work. Clearly, nobody even read the second proposal. Now we are at our limit for time with the contractor, and we still desperately need to replace our bedroom windows and front door. I'm at my wits' end. I want to sell and move

  

  Business Response

  Date: 01/06/2025

  The *** approved the first phase of the project on 10/21 and approved the second phase of the project on 12/6. The **** reached out to the owner on 12/9 to let her know that she could continue with the project, but she did not respond to his email.
  

  Customer Answer

  Date: 01/06/2025

  I am rejecting this response because: a response was sent to Hammersmith's email on 12/6 immediately after receiving the approval, which was for the original set of work, not for the second set of work, which was requested on 10/21. We have repeatedly asked for a separate approval as requested by the contractor, but have been sent the original approval from September multiple times, which is just insulting, to be honest. Two more copies of the September approval were also sent in December, to which I replied - again - that we needed approval for separate work, the front door, which the contractors won't complete without written approval, not just "yeah we approve that too." No actual return communication from a human, or a phone call which I requested, just more passive aggressive submissions of the original approval. From September. Which is not the original scope of work. Nobody has tried to make this better. 

  

  Business Response

  Date: 01/08/2025

  The project request for an architectural modification on your property has been approved by the ****************************** of THE ************************ Specifically, you have the approval to proceed with the following project request as submitted: 
  Window Replacement and entry door replacement.
  

  Customer Answer

  Date: 01/13/2025

  I have reviewed the business response and accept this resolution. We have received the approval for the specific ask - 50+ business days after the proposal was sent. 

• Initial Complaint

  Date:12/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pls see attached Doc for more info.
  1. Our Property Manager authorized a roof “repair” for 990.00 without Board approval. They try to claim that our CCR’s require us to repair roofs. That is correct for repairs, not for code violations because of faulty installation.
  2. The VP of operations charged us a 150.00 fee for “Additional Admin Services” which we did not authorize nor were we informed that this charge was forthcoming. We had problems with Residents not receiving emails. Knowing that our database was not 100 percent accurate since we never had a transition from our old property management company to RM, we took it upon ourselves to put together a spreadsheet with what we feel is accurate after testing it out. We presented this to RM to verify and/or input this information into our database on their software platform, which we do not have access to edit. This is stipulated in our service level agreement. At our monthly Board meeting this was again brought up to our community manager. He agreed that there would have been no charge if the VP did not get involved. We never were told she was, nor did we authorize or ask for her involvement. We also found out after the fact that one of the reasons for residents not receiving emails was a spam filter ON THEIR SYSTEM. I must mention here that they have what they call “variable billing” where they pay themselves before we ever get a chance to challenge the charge.
  3. And in the past week, the most egregious act was when we tried to cancel an email subscription service that we have been paying them 30.00 a month for, they refused to cancel this monthly charge. This is when we have in their Vice Presidents own words “if you wish to cancel the service later, you do have that option.” Not very worthy of their published guiding principles – “We believe that conducting business with honesty, transparency, and ethical principles is paramount to building and maintaining trust with our clients, employees, and stakeholders.”

  

  Business Response

  Date: 12/09/2024

  Our Property Manager authorized a roof “repair” for 990.00 without
  Board approval.   The Board
  was well aware of this matter.  At the time that the repair was being
  investigate a major Tropical Storm was forecasted - this was an
  urgent matter that required immediate attention.  The issue was not the
  repair - and if the VP were being completely transparent and honest - the
  issues was part of the repair was not specifically related to the roof -
  this is the cause of the VP's despair - - and - the VP expected an
  itemized repair invoice specifically detailing the number of nails, screws and
  glue that was used for the roof repair and the repair other than the
  roof.  ALL of this was a very urgent matter.  The board had approved
  the initial work order - but then was not available at the time the technician
  was on site.  The maintenance
  director also followed up with the Board regarding the issues and noted all of
  the repairs were roof related.  They try
  to claim that our CCR’s require us to repair roofs. That is correct for
  repairs, not for code violations because of faulty installation. 2.The VP of
  operations charged us a 150.00 fee for “Additional Admin Services” which we did
  not authorize nor were we informed that this charge was forthcoming. We had
  problems with Residents not receiving emails. Knowing that our database was not
  100 percent accurate since we never had a transition from our old property
  management company to RM, we took it upon ourselves to put together a
  spreadsheet with what we feel is accurate after testing it out. We presented
  this to RM to verify and/or input this information into our database on their
  software platform, which we do not have access to edit. This is stipulated in
  our service level agreement. At our monthly Board meeting this was again
  brought up to our community manager. He agreed that there would have been no
  charge if the VP did not get involved. We never were told she was, nor did we
  authorize or ask for her involvement. We also found out after the fact that one
  of the reasons for residents not receiving emails was a spam filter ON THEIR
  SYSTEM. I must mention here that they have what they call “variable billing”
  where they pay themselves before we ever get a chance to challenge the
  charge.  This entire exercise was
  a waste of time -- the list that was given to the PM was checked and double
  checked and less than 1% errors were identified in the process.  The RM VP
  took the action because the outrage that was being raised by the Board VP - -
  to attempt to meet the indignation.  The RM VP found nothing.  Of
  course the should be a charge for this effort.   3.And
  in the past week, the most egregious act was when we tried to cancel an email
  subscription service that we have been paying them 30.00 a month for, they
  refused to cancel this monthly charge. This is when we have in their Vice
  Presidents own words “if you wish to cancel the service later, you do have that
  option.” Not very worthy of their published guiding principles – “We believe
  that conducting business with honesty, transparency, and ethical principles is
  paramount to building and maintaining trust with our clients, employees, and
  stakeholders.”  The monthly charge will be credited per the VP. Corporate accounting has already been contacted and
  removal of the $30 takes affect in the January billing. 

  Customer Answer

  Date: 12/09/2024

  I am rejecting this response because:   Their response says it all. They admit they made repairs without Board approval. Of course a storm was coming and they put tarping up to hold off any leakage. Wow. These companies always say they work at the direction of the Board. Well? On number 2. Says it all again so let people reading this draw their own conclusions. Wow